  KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
 ·RoadRunner Cable
 ·Hawaiian Telcom
| Hawaiian Telcom E-Mail Problems I've noticed a lag in sending e-mail to certain domains . On top of that, some e-mail delivery has been slowed. I've been in contact with Hawaiian Telcom about this. Today I got confirmation that they are working on the problems. Although I didn't get an ETA when it would be fixed. | |
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 |  pogPremium
join:2004-06-03
Kihei, HI
·Hawaiian Telcom
| Re: Hawaiian Telcom E-Mail Problems I have a few Hawaiian Telcom accounts but I just have them set for auto-forwarding to one my domains... I don't use them for anything, though. I can't remember the last time I saw anything come in from one of those accounts.
Interestingly, I still have all my original Verizon accounts... and they all can still access the Verizon news server. I guess it doesn't matter... I don't really do news anymore anyway. LOL!
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| KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
2 edits | Interesting, you'd think Verizon would've flipped switch on those accounts ? Especially since its been since April 2006 that Hawaiian Tel took over completely. | |
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| | pogPremium
join:2004-06-03
Kihei, HI Reviews:
·Hawaiian Telcom
| Re: Hawaiian Telcom E-Mail Problems I believe I slid through the cracks. Verizon never did transfer my accounts to Hawaiian Telcom... I set some up manually a month after their systems went live.
In fact, the accounts that were transfered did NOT belong to me! A short while after the deadline to alter settings (pop3, smtp, etc), I called Hawaiian Telcom because I could not login. I thought I needed to reset passwords or something. The CSR got real confused when I gave my usernames... he listed some names completely foreign to me.
He casually deleted them all and said I could just go set some up the same way a new customer could. All of my usernames were available so it was really no more trouble. However, I still wonder what happened with the person who actually owned those other accounts...
I just tried logging in to the verizon portal... "We are sorry, but there is a problem creating your account." I still get mail to those accounts, though... mostly spam, and a few newsletters that may as well be spam.
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| KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
2 edits | Interestingly I know someone who still can use his Verizon Online dial-up. Even though Hawaiian Telcom has taken over all the functions of Verizon Hawaii. | |
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pogPremium
join:2004-06-03
Kihei, HI Reviews:
·Hawaiian Telcom
| ADSL2+ The old frame relay/Fujitsu is officially being done away with and I just received a new Westell modem:
E90-611010-06 Rev B (1/2007)
DSL2+ BRIDGE
The circuit this was for was supposed to be turned off last year... back then, I didn't want any downtime so I ordered new service on another line and when that went live I turned off the old. Apparently, the circuit has been up all along... not billed, though.
I spoke with someone regarding this and had a chance to ask about the modem. I was told we will see DSL2+ speeds in the not-too-distant future. Still, I'm not going to hold my breath for 20+ mbits. 
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| pwnerx
join:2006-06-30
Honolulu, HI | Re: ADSL2+ Oh snaps I'm still waiting for faster DSL speeds from HT! my 1500/384 is not fast enough!! I wish I qualified for the 3000/768. HT needs to offer new packages with higher speeds!!! | |
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pwnerx
join:2006-06-30
Honolulu, HI | Does HT Impose Bandwidth Restrictions? Do they throttle P2P connections? Exactly how much is considered to be a high volume? | |
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| | | Re: Does HT Impose Bandwidth Restrictions? HT doesnt throttle P2P. What are you seeing to make you think that? | |
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 KenTheCookVornado FanPremium
join:2005-10-26
Lahaina, HI | HawaiianTelcom The best on Maui,at least. very consistent, they work hard to keep the customer satisfied and they have my loyalty.
Cheaper than cable and usually faster!
Just one mans opinion!
kenthecook | |
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KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI Reviews:
·RoadRunner Cable
·Hawaiian Telcom
| Faster Hawaiian Telcom HSI Pricing »the.honoluluadvertiser.com/artic···971.html
39.99 for 7Mbps service (with landline)
49.99 for 11Mbps service (with landline)
55.99 for 11Mbps service (without landline)
45.99 for 7Mbps service (without landline)
69.99 for Mychoice bundle (with 7Mbps service)
79.99 for Mychoice bundle (with 11Mbps service) | |
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| | | Re: Faster Hawaiian Telcom HSI Pricing Not available in Kona/West Hawaii yet, I guess. | |
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| | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI | Re: Faster Hawaiian Telcom HSI Pricing It will be soon though, I assure you. | |
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| | | I'd be happy if I could get my connection up above 400Kbs. Every 6 months or so it creeps down to this level, I phone in a complaint, and it jumps back up to 1.2Mbps for a while before descending again. | |
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| | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI Reviews:
·RoadRunner Cable
·Hawaiian Telcom
| Re: Faster Hawaiian Telcom HSI Pricing said by honolulu :
I'd be happy if I could get my connection up above 400Kbs. Every 6 months or so it creeps down to this level, I phone in a complaint, and it jumps back up to 1.2Mbps for a while before descending again.
Have they checked your phone line for issues ? | |
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| | | | | Re: Faster Hawaiian Telcom HSI Pricing said by Konaguy:said by honolulu :
I'd be happy if I could get my connection up above 400Kbs. Every 6 months or so it creeps down to this level, I phone in a complaint, and it jumps back up to 1.2Mbps for a while before descending again.
Have they checked your phone line for issues ? Not that I know of; not in the house, anyway. I contact them, the speed goes back up, I'm satisfied (for a while, anyway). I have another service request in with them right now, will see what happens. | |
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| | | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI | Re: Faster Hawaiian Telcom HSI Pricing I had most of the jacks replaced in my parents house. Which solved a lot of problems for me. If you have static on your line, that is a sign there is something wrong. | |
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| | | | | | HTel suggested I check the filters; disconnecting the phones altogether didn't do anything, but then cycling the modem a few times popped my speed back up to 1150Kbs. Still seems low by the standards of my area code, but it'll do for now.
I was rather hoping it would be a wiring problem, since we pay for line maintenance. Now I guess I have to do actual work, ie periodically cycle the system, to keep the speeds up. | |
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| | | | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI Reviews:
·RoadRunner Cable
·Hawaiian Telcom
1 edit | Re: Faster Hawaiian Telcom HSI Pricing How old is your modem ? Do you hear static on your line ? You should inquire how long your loop length is from the CO to your location. A friend of mine lives more than 18,000 on a 1.5Mbps circuit. He can barely get 1.0Mbps.
By the way you, shouldn't have to cycle your modem except for certain circumstances. I have ADSL +2 Westel 6100 modem> I've never had to cycle to get my speeds back up. | |
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|  KB
@hawaiiantel.net | Just got the 11mbit/1mbit setup, download speed was ~1,400kbytes/s download and ~ 100kbytes/s upload. I live two blocks from the central office in downtown. Before the upgrade I get ~80ms to Megapath, after upgrade ~50ms. Hope this info help for anyone who are interested in upgrading. | |
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3 edits | Re: Faster Hawaiian Telcom HSI Pricing said by KB :
Just got the 11mbit/1mbit setup, download speed was ~1,400kbytes/s download and ~ 100kbytes/s upload. I live two blocks from the central office in downtown. Before the upgrade I get ~80ms to Megapath, after upgrade ~50ms. Hope this info help for anyone who are interested in upgrading.
Hey KB, is the bytes a typo? Are you getting 11.2mbits and 800kbits or 1.4mbits and 100kbits? | |
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| | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI Reviews:
·RoadRunner Cable
·Hawaiian Telcom
1 edit | Re: Faster Hawaiian Telcom HSI Pricing said by mgri999:Hey KB, is the bytes a typo? Are you getting 11.2mbits and 800kbits or 1.4mbits and 100kbits? I think I can decipher it. His d/l and upload speed is 1.4MBps and his upload is 100KB/sec | |
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| | | | KB
@hawaii.edu | Re: Faster Hawaiian Telcom HSI Pricing Konaguy is correct, speed is about 1.4megabyte per sec down | |
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| | VP
@hawaiiantel.net | Did you try www.hawaiiantel.com/speedtest/
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| | CARE
@hawaiiantel.net | Your filters may be installed wrong | |
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| | | hon
@hawaiiantel.net | Re: Faster Hawaiian Telcom HSI Pricing said by CARE :
Your filters may be installed wrong
Well, it isn't rocket science: plug filter into phone jack, plug phone into filter. Or am I missing something? FWIW, the phone line quality is good, no static even on our one special phone with a humongous amplifier.
Anyway, I'm not terribly unhappy with 1.2Mbps, but experience indicates that the connection will slow again within a few weeks. It could just be that my modem (an old Westell 2100) can stand to be upgraded; under what circumstances will Hawaiian Tel do a swap? | |
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| | | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI Reviews:
·RoadRunner Cable
·Hawaiian Telcom
2 edits | Re: Faster Hawaiian Telcom HSI Pricing said by hon :
It could just be that my modem (an old Westell 2100) can stand to be upgraded; under what circumstances will Hawaiian Tel do a swap?
If it is affecting your speeds, I would call up HawTel and request a Westell 6100 DSL modem replacement. It should be a gratis swap. I would be surprised if they charged for it. | |
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| | | I called Hawaiiantel and they said that the 7 mbps plan was in my area and would set me up. It has been two weeks and four calls to them to try and get it all worked out but they tell me now that they can't do it. So I am going to return it to them. A little sad since I would have loved to download my files at 7 or even 11 mbps but Hawaiantel seems to have no idea on when they will truly have the service up and running. The reps are nice but they seem to be left in the dark and the sales office tells you one thing and the techs tell you another. Plus to make it worse they say Ewa (where I live) is one of the main sites for the roll out. Right now I have Road Runner and they turned up my speed to 5.0 a few months ago. | |
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| | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: Faster Hawaiian Telcom HSI Pricing Has anyone upgraded to the new HawTel speed tiers of 7/11Mbps.If you did please let me know how you like it. | |
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| | | | | Re: Faster Hawaiian Telcom HSI Pricing I plan on upgrading to the 7Mbps as soon as it is available for us. Let me know if you hear anything about availability in your area, Konaguy, as hopefully my area won't be too far behind. | |
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| | | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: Faster Hawaiian Telcom HSI Pricing I heard it will be available in Kona sometime in late 2007.Although it may be available sooner. The equipment is in place though. | |
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| | | i get da 7/1 its worth da 40 bucks i come close to da said speed. too bad my area no more da 11/1 i wanted fo try dat one. | |
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pogPremium
join:2004-06-03
Kihei, HI Reviews:
·Hawaiian Telcom
| New install in progress... Well, despite a lot of negative comments about Hawaiian Tel from folks around (in real life), ordering new service was clean, pleasant, and so far a cinch. My initial call on Tuesday was answered by a live person after 2 rings... no automated service. The modem arrived 2 days later. The tech came out today, fixed some wiring and I have dial tone. Next Tuesday or Wednesday, I should get sync on the modem.
I was worried that I would be too far from the CO. Well I AM very far from my old CO. What I didn't realize is that there is a relatively new CO in North Kihei... I am less than 2K feet from it in spatial distance. 
The tech/installer was very good, knew a lot... originally on the job with GTE, FWIW. Said there were only 2 guys doing all of N. Kihei and they average 5 jobs each per day.
He expressed some disappointment that they weren't doing fiber to the premise... not in the cards with Carlyle at the helm. However, he pointed out that Verizon had absolutely no intention of doing it in Hawaii either. They probably had no intention of upgrading capacity to adsl2+ speeds, either... so it looks like we are better off sold by Verizon.
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| KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: New install in progress... Were you able to get the ADSL +2 speeds at your location ? As far as I understand only Makawao on Maui has been upgraded. | |
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| | pogPremium
join:2004-06-03
Kihei, HI Reviews:
·Hawaiian Telcom
| Re: New install in progress... New speed packages not available just yet but should be imminent, I think.
I stopped by the new house this morning with my first load of crap for the day and, lo and behold, my modem had sync. I should have some equipment hooked up tomorrow and will run a speed test then. So far, very good service from HT.
OTOH, my wife stopped by the cable company (Oceanic Time Warner) to turn on the cable. Everything's ready at the house... all they have to do is hook us up "on the pole" (actually a green box across the street, I believe). The soonest they can send someone out for this 2 minute job is 9/28. Yes, the 28th!!! I am tempted to go Dish.
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| | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: New install in progress... A little over two weeks isn't that bad. I've heard reports that people have had to wait months for Oceanic to do a install. | |
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| pogPremium
join:2004-06-03
Kihei, HI Reviews:
·Hawaiian Telcom
| 
Also »lrrr.uhnet.net/ndt/
TCP/Web100 Network Diagnostic Tool v5.5.1
click START to begin
Connected to: lrrr.uhnet.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 625.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 2.66Mb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link
[S2C]: Packet queuing detected
click START to re-test
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KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI |  Hawaiian Telcom New Speed Tiers
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| pogPremium
join:2004-06-03
Kihei, HI | Re: Hawaiian Telcom New Speed Tiers I'd love to give feedback... but nothing yet available to me. I should check in with them again, though, to make sure!
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| | | Anyone have any updated info on when the new speed tiers will be available on other parts of the Big Island? I called today and they put me on a "request" list, but they have no idea when it will be available for me. | |
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| | | said by Konaguy:I'm looking for some feedback from anyone who has the new HT DSL speed tiers ? I have had the 11 mbps service for a couple of months. The best Java speed test bandwidth I have attained to any mainland speed test site is just under 7 mbps down, 0.8 mbps up. Hawaiian Telcom's speed test just reported 10.3 mbps down, 1 mbps up.
So if you frequently have more than one simultaneous download in progress, the 11 mbps service might be worthwhile. But if single downloads are more common, then the 7 mbps service might be sufficient.
The service has been good until the past few days when I have experienced periods during which their POP server was down and when Internet bandwidth was lousy (a Java speed test to San Francisco just reported a whopping 1.4 mbps down :-( I don't know why Internet bandwidth is so lousy today. | |
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| | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI Reviews:
·RoadRunner Cable
·Hawaiian Telcom
| Re: Hawaiian Telcom New Speed Tiers I'm curious which speedtest site in SFO was giving such lousy results. Lately I've have had problems with Megapath.net.
I have a 7Mbps DSL service over the legacy ATM network. I can normally achieve 4-5Mbps to the west coast and 6Mbps to Honolulu. But for whatever reason the Megapath site is giving me lousy results. Some days I can only get 1.5Mbps. | |
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| | Rain+wind and DSL don't mix We had a little rain today and yesterday. DSL service cuts out on average every 4-5 minutes. Recorded voice msg on tech support line says rolling blackouts are affecting DSL service (no rolling blackouts in our area of town though, electric service is fine and dandy). Phone service working fine. Cable too. Can't the DSL guys siphon some electricity from the phone side?  No eta when service will be back to normal in their message. Can't find system status on their web site. Any one know the url?
The ironic thing is the DSL was pretty much solid in our area during the heavy downpours last week when a flood alert was issued for Oahu. | |
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See 12 replies to this post |
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| | Service down for 2 Days My Internet has been down for 2 days straight after my upgrade to 11Mbps on Monday. Had no issue until Thursday afternoon.
Tech support is poor, rep can only do so much from query modem or asking user to reboot modem. | |
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| | | Re: Service down for 2 Days Same here... I ended up going to get a self-install kit from Oceanic today since I work from home and can't be without service for this long. | |
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| | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: Service down for 2 Days If you both give me your phone numbers, I could help escalate a resolution to your problems you are experiencing. | |
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| | | | | Re: Service down for 2 Days Its back up as of this morning hopefully it won't go down again for a while  i been happy with my 3Mbps had no downtime till i upgraded lol I guess they're still testing out new hardware haha | |
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| | | | KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: Service down for 2 Days It is my understanding that this service required a new DSLAM shelf to be put into each central office. Especially since the new HSI offerings don't go over ATM (like 3Mbps DSL), but MPLS. | |
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| | | is that why the new modems are just dumb modems? even tho they say dsl router? | |
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KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI | 7/11Mbps Service Tiers | |
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| | | Re: 7/11Mbps Service Tiers Service is alright however there is a bottle neck back to the mainland. | |
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KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI | 7Mbps/11Mbps Service Tiers | |
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Croaker5Another Crappy Day In ParadisePremium
join:2003-07-03
Makawao, HI | major packet loss and lag when gaming Hi,
Has anybody been experiencing major packet loss and lag while gaming this past week? My ping times have gone way up and when I do traces with pingplotter I am seeing major packet loss. of course Hawaiian telecom says everything is fine. Any suggestions. I got the second level tech to open a trouble ticket and they called me back today, said they made an adjustment in some setting of mine but nothing has changed.
Any suggestions?
aloha | |
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See 27 replies to this post |
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| | Strange speed issues with usenet I have been having the strangest issues with my usenet download speeds. I used to consistently get around 310-320 KB/s with the grabit program which is what I use as my newsreader. This was pretty much maxing out my 3mb connection. Now my speed has been like 80KB/s which is a huge drop compared to what I used to get. Then when I try downloading from rapidshare as a test I get around 320 KB/s which is what I'm used to so it can't be an internet problem it must be a newsgroup problem. Am I right? Is this fixable or just a newsgroup glitch I have to wait through? | |
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| | Losing connection during peak hours Hi, I've been using Hawaiiantel DSL for a few months and the modem always loses sync at peak hours (around 5-10pm) and throughout the day on weekends. At off-peak hours it works great: 2.4mb down, 500k up. (only getting half that since the last support visit though)
Hawtel's support has been very responsive and so far they've cut all other phonelines in the house, sent a replacement Westell e90 modem, replaced the line from the pole to the house and switched the circuit. Still, like clockwork, at 5-6pm the DSL light starts blinking. On rare occasions it will reconnect but only at slow speeds (20k)
The last tech that came said that other DSL users further down the line had no trouble and he didn't know what the problem was. I've also tried several times connecting the modem to the telco box outside to no avail. Does anyone know anything else I could try?
here are my line test results:
»/linequality/nil/2378075 | |
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| KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI
1 edit | Re: Losing connection during peak hours Have they done a line test on your phone line to see if there is any impediments. It is possible there is a bad DSL filter or phone jack in your house ? | |
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KonaguyLive From Kailua-Kona, HawaiiPremium
join:2000-10-21
Kailua Kona, HI | Just Got 11Mbps Service | |
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See 6 replies to this post |
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new
HT HSI Available in Selected Areas of West Hawaii Now
[NEWS] Hawaiian Telcom Faces Dark Future