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PAXIO - open discussion forum. Share information with other users.
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  joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | Hey -- look! We have a forum now! I feel like I should post a message. But what to say?
How about... Hey, I love my Paxio service! I have the 100M/100M plan and it amazes me. Like the other day when I went to download five CDs for a new Linux distro and downloaded all five in FIVE MINUTES. Wow.
Now we need some more Paxio people to fill our little corner of BBR! | |
|  | | | Re: Hey -- look! We have a forum now! Hey there,
Also a Paxio user since 2005; I'm on their 20mbit plan right now ($48.50) thinking about upgrading to the 50mbit plan. Talk about some FAST FAST speeds, huh?
Which community are you in? Somewhere in San Jose/Santa Clara, right? | |
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| | Looking to buy Paxio Do any of the people who have this service live in the Evergreen area? I really want this service.
Can anyone post up speed test results? | |
| joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | A Typical Day in a Paxio Home Sorry I didn't notice the request for a speed test. I have Paxio's 100/100 service and I love it. Here's a test I did this year. (I'd do one now 'cept I'm running three torrents whicih would affect my results.)
 | |
| | | | Re: A Typical Day in a Paxio Home The speedtest image isnt working. Can you please redo or repost so that I can drool?  | |
| | | joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | Re: A Typical Day in a Paxio Home Well, I can't seem to peg the meter on upload with the DSL speedtest. Here's what I'm getting on my Macbook:
I can do even better on the VisualWare test site:
»mcssjc.visualware.com/myspeed/db···id=81828
Just a typical day in internet paradise! | |
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Ravage_DPremium
join:2003-03-28
Kingston, ON Reviews:
 ·Acanac
 ·Cogeco Voip
1 edit | Availability? Hello,
I'm just curious -- where exactly is PAXIO's network footprint?
I understand it's in Northern California (Santa Clara region) but where exactly? They don't really mention anything on their website...
For instance, could anybody in the Bay Area get access to it? | |
| | joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | Re: Availability? I guess it depends on what you mean by "Bay Area." I guess that's what they call it up in Ontario? Down here in the US we call the S.F. Bay Area the "Bay Area" and Santa Clara is IN it. So I guess you *can* get it in the Bay Area...
Paxio has also been spotted in places like Sunnyvale, San Jose, Oakland, Emeryville, and even out in Brentwood (not really in the Bay Area anymore).
Many of the Paxio connected homes are in Pulte developments. They have had a relationship since around 2000. | |
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:7 | Paxio's 1 Gig service Does anyone have Paxio's Internet service with a 1 Gbps download speed? They advertise it, but I haven't seen anyone yet who subscribes to it. Trying to determine if it's legit. | |
| | joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | Re: Paxio's 1 Gig service Yes, it is definitely legit. I have the 100/100M service, but I know of two users who have subscribed to the 1G/1G service. The service is ethernet over fiber and it is full speed, all the time.
Paxio has a limited footprint -- they don't reach your state at present. But if you're moving to the San Francisco Bay Area, it's definitely worth your time to get a home served by Paxio. | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:7 | Re: Paxio's 1 Gig service Thanks. Are you a Paxio employee? | |
| | | | joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | Re: Paxio's 1 Gig service No, I'm more of a fanatic customer and an investor. I fought long and hard to get fiber to my neighborhood, and I've always been glad I did. | |
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| | So... How do you actually CONTACT Paxio??? Okay. Call me crazy... But How exactly does anyone get ahold of Paxio to find out if, and if so, how much it would cost to get service connected where they are?
I've tried their General Inquiry phone number and email address about twice each now... They never got back to me... been about a week since my last attempt.
XD Heck. I tried to bop by their Santa Clara office listed on their site!... Fyi? Teh-empty.
>. What good is such shiny Internets. When I can't even find out if I can gets it, so I cans shovel monies into their hands... | |
| | joebarnhartPaxio evangelist
join:2005-12-15
Santa Clara, CA | Re: So... How do you actually CONTACT Paxio??? Oops... They moved. They're on Martin Ave. now, 2045 Martin Ave., suite 204.
Phones have been a little wacky since the move. They just got fiber in their new digs so the digital phone is going back in now. It should have working voicemail in case they aren't home.
The office doesn't get a lot of walk-in traffic and the folks are frequently out installing/supporting the network so don't be surprised if the office is locked up in the middle of the day! | |
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Reviews:
·Google Voice
·Junction Networks
·Callcentric
 ·T-Mobile US
 ·AT&T U-Verse
|  Coverage area in San Jose? Or Santa Clara County in general?
I just found a mention of Paxio on some FTTP discussion over here at dslreports, and I'm so excited that finally I found a company offering fast residential fibre in San Jose! How come all the local people told me there was none? Their web-site explicitly mentions San Jose as one of the few areas where the service is offered.
I left a request to get service at their web-site yesterday (apparently, they don't actually allow you to see coverage or exactly whether or not you can get the service), and right now, I gave them a call at their 408 343 8200 number... The call was kinda weird: turns out, whoever answers it cannot give out any information at all, and can only take messages for someone else to call you back! I guess the reviews about their customer service being horrible are quite substantiated indeed. (-: But at the thought of getting 100Mbps up and down for under 100 bucks monthly, the idea of horrible customer service would not discourage me as easily as it would have otherwise. (-:
I live in San Jose 95126 in a new apartment community next to Willow Glen on the other side of 280, and currently have AT&T U-verse FTTP, alas with below-copper speeds, since AT&T is happily engaged in making the fibre slower than the copper.
Best regards,
Constantine. | |
| | PaxioPremium
join:2011-02-23
Santa Clara, CA
kudos:1 | Re: Coverage area in San Jose? Or Santa Clara County in general? Hi Constantine,
Yes, Paxio is real. We have deployments in many cities in the Bay Area, including San Jose. We began as a provider for new housing developments and we are changing into a more broad-based provider by going back and putting fiber into more and more condos, apartments, and HOAs.
Our coverage map is a little confusing right now, and we like to talk to people individually about options. This is how, for example, we added the property known as the Sonora in San Jose just a couple of months ago. It started as a phone call asking if we had service in that complex. We found a way to add service to the entire 300 unit building.
I hope you don't judge our service and support as negative because we have someone (who isn't a network engineer) answering the phone when you call. Heck, most of our competitors run you through a phone tree and route your calls to who-knows-where before you get a canned answer. We actually DO call you back, and you'll get to talk to a real network engineer. We're a local company, we live in Santa Clara and we're here for the long term.
Our coverage in San Jose is mostly along First street or nearby, but we are working on regions all over the place.
-- Joe Barnhart
P.S. The 100M service is great -- I have that at home! | |
| | | Reviews:
·Google Voice
·Junction Networks
·Callcentric
·T-Mobile US
·AT&T U-Verse
|  Re: Coverage area in San Jose? Or Santa Clara County in general?
So, you are suggesting that it is possible and feasible to bring an established multilevel community online even after all the construction is done and people occupy the premises? Especially if it's a new building, where the business owner might not be open for renovation so soon?
I'm asking because my specific apartment complex, The Elements, is a huge multistory building (completed in 2010), which has a ground level with some walk-in apartments/lofts and ground-level "underground" parking, and then a 4-story community "inside" area, e.g. 5 levels total.
The ONT from AT&T is installed inside an OnQ box inside a walk-in closet in the bedroom. I looked at where all the cables are coming from, and even though on second thought they might be inside some kind of pipe, a casual observer would think that they are just all squeezed between some insulation (in which case, it's personally a bit unclear to me on how you'd be able to glass-up the inside of the building). Every customer still has their own ONT with Paxio, right?
Also, is my conclusion that the huge fibre cable that I have coming into the OnQ box (the cable is then split into a tiny fibre cable with a splitter, before going into AT&T ONT), is AT&T property, and cannot be used or shared, can it?
I've left my order information on the web-site a few days ago (prior to the call described in orig. mess.), but the website didn't give me any success indication after the form was submitted. Did you ever receive that? I've also emailed you yesterday at the info address, but haven't heard anything back yet, either. Are you guys going to be contacting me? I'm sure your service is awesome (it's really great to see those prices and know that not everything is lost!), but your web-site really doesn't leave too much confidence to a casual visitor.
BTW, this neighbourhood where I live really has a lot of 4 or 5 story buildings within a short walking distance of each other, so it should be a good place for you to bring your fibre lines to. They're even already building another huge complex exactly adjacent to mine (might be same owners).
Best regards,
Constantine. | |
| | | | PaxioPremium
join:2011-02-23
Santa Clara, CA
kudos:1 | Re: Coverage area in San Jose? Or Santa Clara County in general? Hi ConstantineM --
Where apartments have a central CAT5 system we sometimes distribute through that, or if not we can distribute fiber and have ONTs in each residence. We can also offer DirecTV service through the IP network which is a great option for sports and other programming.
Your neighborhood sounds like our kind of place. We'll follow up with you personally and work with you and see what we can do together.
-- Joe Barnhart | |
| | | | | Reviews:
·Google Voice
·Junction Networks
·Callcentric
·T-Mobile US
·AT&T U-Verse
| Re: Coverage area in San Jose? Or Santa Clara County in general?
Well, this sounds great! I'm very excited about this opportunity of finally having a chance to get decent 100Mbps+100Mbps@100$ internet here! Just as I guesstimated prior to even finding you, it looks like AT&T FTTP will not be the one which could make it a reality! Heh, much of a surprise, not! | |
| | | | | | PaxioPremium
join:2011-02-23
Santa Clara, CA
kudos:1 | Re: Coverage area in San Jose? Or Santa Clara County in general? The DirecTV service comes through an IP "head end" that we install on the site. We have a big rack that simultaneously receives all channels on all satellites and multicasts the streams to the IP network. The DirecTV folks actually build the head-end and they designed set top boxes that connect over CAT5 instead of coax. It looks and acts like all of their other set top boxes and comes in PVR and non-PVR versions. (I recommend the PVR one of course!)
All of the pricing, offerings, and features are exactly the same as "regular" DirecTV service -- even the promotions are the same. The only difference is that you don't need to worry about the antenna. We do that part and engineer the system for maximum reliability and signal quality for the whole complex. | |
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| | Fremont, CA? I'm wanting to know if PAXIO is available in Fremont, CA. | |
| | PaxioPremium
join:2011-02-23
Santa Clara, CA
kudos:1 | Re: Fremont, CA? Hi xRefresh -- PAXIO does not currently have any footprint in Fremont, but we have expansion plans in that area. You might want to call the office at 408-343-8200 during normal biz hours and tell us where you live. We take requests into account as we expand. | |
| | | | Would you happen to know where those expansion plans are being put? Would love to see it in the Irvington area of Fremont. | |
| | | PaxioPremium
join:2011-02-23
Santa Clara, CA
kudos:1 | Re: Fremont, CA? When we expand in an area, we go into areas where people have expressed interest in getting PAXIO service. For example, if you live in a condo or apartment and indicate an interest in our service, we will talk to your building owner when we get ready to expand. It really does help to call PAXIO and let us log your address and interest. | |
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