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Cbeyond - open discussion forum. Share information with other users.
If this forum gets busy please nominate it for an upgrade to a fully-fledged forum by contacting the mods listed in the header. | |
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 | | Outage Voice was out this morning but Internet worked. Cbeyond's web site would not come up (even from a different location using a different ISP). Cell calls to the tech support number got a busy signal. This afternoon, calls to tech support get a recording about "technical issues". Voice is up and the web site works now, but I still can't call tech support. | |
| | |  Online Manage Services Terrible
We have used Cbeyond for 4 years.
Cbeyond online is always sooooo slooooow it is painful to administer your account.
The Cbeyond Online server is often down and always slower than any other service I know of.
I can only believe this is the result of some bad management decision.
The email administration (setting up domains, setting up email accounts, and modifying accounts) is not only slow, but the server kicks you out on most operations. (Example: after updating a mail forward the system kicks you out.)
Bottom line is they have not funded the on-line management interface and this results in a terrible waste of time attempting to manage your account. If you pay the bills, you should assume a large cost here.
If I were the president I’d assume the worst, gut the team and start over. It would cost next to nothing to buy a few high-end web servers to problem solved. | |
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@sbcglobal.net | Re: Online Manage Services Terrible I just started with Cbeyond. I think I made a terrible mistake. The online support does not exist. The techs, when you get one, do not know anything. The field service reps receive no training and make promises the company can not keep. The only competent tech was a hired gun to place the Cisco router in our building. Prove me wrong. Make your service shine. Please | |
| | | | | Re: Online Manage Services Terrible What position did you start at CBeyond? What area? I am prospectively considering CBeyond as a career choice but would like to get insight from those that have been there. I am making a decision to join in the next week so any information as soon as possible would be appreciated. traptdredg@yahoo.com | |
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| | bad company I switched in July the biggest mistake. They did not deliver, and there guaranties are wort less.I will never deal with cbyond again.  | |
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