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<title>Acanac Inc. users forum forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cover,2744</link>
<description>Acanac Inc. users forum forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Fri, 25 Jul 2008 12:47:16 EDT</pubDate>
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<item>
<title>Acanac Trial</title>
<link>http://www.dslreports.com/forum/remark,19878409</link>
<description><![CDATA[Hi, I currently have Teksavvy DSL and found out about Acanac. I started doing some reading and discovered that you can apply for a free 1 month trial. I never found a post or webpage that confirmed this. Anyway if it is possible, can I have the trial account and still have my Teksavvy account at the same time or not ?

Thanks ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,19878409</guid>
<pubDate>2008-01-26 12:54:06</pubDate>
</item>

<item>
<title>Unbiased log of my new-customer experience with Acanac</title>
<link>http://www.dslreports.com/forum/remark,20711917</link>
<description><![CDATA[Hi All,

I noticed that there is a lot of bad PR for Acanac, but at the same time they get an 80% positive review rating.

I am a new customer of acanac and have no bias either way at this point. As a brand new customer I have the opportunity to provide some unbiased feedback here about my future experience with Acanac. 

I hope this will be useful to other forum readers as the time passes.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20711917</guid>
<pubDate>2008-06-28 09:08:06</pubDate>
</item>

<item>
<title>Acanac is considering offering Usenet services.</title>
<link>http://www.dslreports.com/forum/remark,20438251</link>
<description><![CDATA[Acanac is considering offering Usenet services.    We would like your feedback on this issue.   In your opinion  is this a service that  you would use? If so how high is it in your priority list?

Best Regards,
Paul 
http://www.acanac.ca]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20438251</guid>
<pubDate>2008-05-06 03:14:05</pubDate>
</item>

<item>
<title>Thumbs up for Acanac</title>
<link>http://www.dslreports.com/forum/remark,20842621</link>
<description><![CDATA[Hi,

This will be my first month review of the Acanac service.

First of wall, I think it is important to say that I'm a 3rd level computer technician, which mean I don't ask for a lot of support from the CSR.

I discovered Acanac via the redflagdeals forums, but since I was too far from the CO from my last appartment I wasn't able to register with Acanac until I recently moved in a medium density area.

The registration was hassle free via their web site. The modem arrived really fast (about 2 days). The dry loop was installed 2 days later than the Bell scheduled date (not acanac fault) but I was lucky I didn't need to stay at home to be connected. Still, it was really fast.

My first speeds were about 4000/500 which was ok but not 5k/800 so I sent a ticket to Ananac. Their ticketing system is like the one of online retailers like NCIX. As a french speaker, I really appreciate the ticketing system because I can more clearly express my ideas than via the phone. So I sent a ticket at about 2 o'clock and got a reply like 5 minutes later. I reseted my modem and I got 5000/700, perfect speed.

I also registered on their forum. I think that having a web forum for an ISP is really a great idea, and surprisingly the moderation is really fair. I found infos on how to use their online computer with my favorite torrent client and it worked really well. The whole online computer idea is brillant from my POV.

So far you're going to say "does this guy work for them" ? No, it's just that I want to balance with all the bad reviews of Acanac because I think they are not all justified.

I think honestly the biggest problem of Acanac so far is not on the side of their customers support, nor of the quality of the service.

No I think on of Acanac problem is PR (public relation). Like any company there's probably a little minority of clients that try to abuse. The sad thing is..one unsatisfied customer can do a lot of damage to your reputation even if he's wrong. But to avoid these damage you often need to take the loss and pass to something else. But Acanac seems to fight back and they are probably right but it damage their reputation. And these fights result in bad reviews or comments even if it represent only a small minority of their users.

So does Acanac's good? Yes, absolutely. And they give me the impression of willing to improve their service. Been able to talk to Paul on this forum is a great exemple. They seems to listen their customers, a thing that very few company still does.

Recommended.

PS : The only problem I've got technically speaking so far are the pings, but I'm working with their CSR to get this improved. Currently 53ms, (excellent for about everybody but a bit high for a gamer).]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20842621</guid>
<pubDate>2008-07-24 14:20:58</pubDate>
</item>

<item>
<title>My experience as an Acanac customer so far...</title>
<link>http://www.dslreports.com/forum/remark,20799729</link>
<description><![CDATA[So I've been with Cogeco (cable) for a few months and was very happy with the speed of their network, but one thing I wasn't happy with was the bandwidth limitations.  So I decided to give Acanac a try due to their unlimited bandwidth.  :-)

I phoned and spoke with one of their customer service reps, he was very friendly and helpful, answering all of my questions.  First off I wanted to make sure that their service was available in my area, and that I would be able to receive the 5mb/s service.  I live in the north end of town so I wasn't sure if I was anywhere close to the CO or not.  As I know that the closer you are, the faster your speed will be.  The rep tells me that yes I can get service in my area and that I will be able to receive 5mb/s service.  :-)

I was told that my 1 year contract would cost $227.40, and my 1 year dry loop connection would cost $96.00.  So after making sure I had the room on my credit card I went ahead and signed up through the Internet.  A couple of days later I received a confirmation email of my order, along with an invoice for what I had paid.  I was quite surprised when I noticed that instead of being charged $227.40, I had been charged $277.35, an additional $49.95 deposit charge - something I had NOT been told about, even though I specifically asked about the total amount of charges, and even confirmed what numbers I'd see on my credit card bill.  I understand why this charge is there, I just would have preferred to be told about it when I asked about any additional charges.   :(

So a few days later the modem shows up, a few days after that a Bell technician shows up and wires up the dry loop connection.  While he's wiring it up, we're chatting and I was asking him how far away I am from the CO.  He explains to me that I'm actually right across the street from it, and he points it out.  Yay, lucky me!  :-)

So after the Bell tech leaves I disconnect my Cogeco connection and hook up the Acanac modem and start downloading to check my connection speed.  Unfortunately the fastest I'm getting is about 450kb/s (download), and my latency is high enough that about 50% of the web pages I'm trying to get to are timing out and won't load, or I'll have to reload them several times to get them to come up.  :(

So I give Acanac a call, again, their customer service rep is very friendly and professional.  She gets me to run a few speed tests and check some settings.  She tells me that it must be a line problem and that a Bell technician will come out and resolve it.  I was told that I would either notice a speed increase, or a Bell tech would contact me (if they needed access into my apartment), and that the situation would be resolved within a couple of days.

A few days later, still no speed increase, no Bell technician ever called.  So I give Acanac another call.  This time the customer service rep was very hard to understand, his voice kept cutting in and out and I could only catch about every other word.  He eventually manages to get through the explanation that it's because he's on a VOIP connection.  He explains that Bell has to do a software update on one of their systems to get it to recognize the hardware in my area and that update would take place within about 24 hours.

Just to err on the side of caution, I give it 36 hours and still have a painfully slow connection, maximum speed of 425kb/s (download), web pages are still not loading properly.  Time to give Acanac another call.  :(

I speak with the customer service rep about the situation.  This time I'm told that the speed I'm getting is the fastest speed I'm able to get in my area.  WHAT?!?  I asked him to explain how that could be.  He says that the DSL max speed in my area is what I'm currently getting.  Well that doesn't make sense to me, there are other tenants in my building that have DSL service (with Bell Sympatico) and are able to get 5mb/s.  I tell this fact to the customer service rep, I also tell him that I'm right across the street from the CO, and that the Bell tech who wired up my dry loop told me that I'd have no problem getting 5mb/s service.  The rep tells me that he can open the ticket back up with Bell and have them check again.  So I asked him to please do that, otherwise I'd have no choice but to box up their modem and ask for a refund.  He tells me that 24 hours from now I should have either a speed increase, or a call from Bell about the situation.

I'm hoping they can resolve this in a way where I can cancel my Cogeco service and stick with Acanac, but if 450kb/s is all they can give me, that's not going to happen.  :(]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20799729</guid>
<pubDate>2008-07-16 11:13:46</pubDate>
</item>

<item>
<title>review</title>
<link>http://www.dslreports.com/forum/remark,20827156</link>
<description><![CDATA[Well seems my contract is coming up, so I figure a review is in order.  Overall service was about 3MPS, which to me is very good for 18.95.  Service crashed a few times, but besides one time, a modem reset was all I had to do to get my service back.  Only reason why I sent a request to cancel my account is due to the fact they want 34.95 a month with another yearly term, or approx 40.00 a month on a monthly term, which I cannot afford either of them.  I am going with bell for at least 3 months after this due fact they offered me 3 months free, but I may be back if a cheaper promotion comes up before my 3 months is over.  Its all up to Acanac now.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20827156</guid>
<pubDate>2008-07-21 18:48:06</pubDate>
</item>

<item>
<title>20Mbps for $23.95?</title>
<link>http://www.dslreports.com/forum/remark,20816670</link>
<description><![CDATA[I've seen ads from Acanac on other websites and on this website about 20 Mbps down/up for $23.95.
Can this be right? Through DSL or Cable?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20816670</guid>
<pubDate>2008-07-19 14:07:57</pubDate>
</item>

<item>
<title>Modem Status</title>
<link>http://www.dslreports.com/forum/remark,20624657</link>
<description><![CDATA[Hi Guys,

Can anyone tell me how these modem stats look?

I am only getting 2528 kbps down and 9 kbps up.

  

  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20624657</guid>
<pubDate>2008-06-10 23:53:28</pubDate>
</item>

<item>
<title>Cat and mouse with Bell... through Acanac.net</title>
<link>http://www.dslreports.com/forum/remark,20806137</link>
<description><![CDATA[I have two phone lines coming into my house.   Main line and a fax line.  Both have their own number.

On the fax line I get ~530KB/s and on the main line I get ~100KB/s.  I'm trying to load balance the two lines which, with such a BIG difference, it's causing all sorts of weirdness.   I logged a ticket with acanac (LVW-24032) 45 days ago.

So far I've had them open/reopen many bell tickets.  Seems that when I had the free 3 month trial years ago, bell put my fax line 2.5km from my house.   The main line is still 5.3km.   Bell refuses to talk to me directly as I'm not a sympatico customer.  (not to mention they lost me order twice which is one of the reasons I went with Acanac in the first place)

So the only complaint I have with Acanac is their support staff don't generally educate themselves on the history of the ticket before stamping it with "Sorry for inconvenience,I checked your ticket status,due to your far distance from central office,this is the best speed that your line can handle."   IF they read the ticket they would have noticed that I have two phone lines and for one of those lines has a better than "best speed".   

If I only had one line I probably would have been satisfied with that answer.  But not when I have two lines at different rates/distances.   

The other complaint is the "wait 48 or 72 hours response"  I wait, then contact them again, go through the "best speed" mess again and they end up re-opening/opening a ticket and I wait another 48 or 72 hours.   It would be nice if I could get a call back from acanac about the issue.  

Other than that my one DSL line is swimming along at ~530KB/s and I have had no problems with it.  (knock on wood)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20806137</guid>
<pubDate>2008-07-17 13:03:24</pubDate>
</item>

<item>
<title>New Service (DSL &#x26;amp; Phone) - Hi-rise Condo</title>
<link>http://www.dslreports.com/forum/remark,20789205</link>
<description><![CDATA[I'll be moving into hi-rise condo (Warden/Finch area of Toronto). What kind of service speed can I expect? What do I need to buy/order so 3 computers can use the internet? I am also interested in the phone service. What do I need to do?
Tk]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20789205</guid>
<pubDate>2008-07-14 13:01:47</pubDate>
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