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<title>Acanac users forum forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cover,2744</link>
<description>Acanac users forum forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 02 Dec 2009 21:48:46 EDT</pubDate>
<lastBuildDate>Wed, 02 Dec 2009 21:48:46 EDT</lastBuildDate>

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<item>
<title>Very Happy</title>
<link>http://www.dslreports.com/forum/remark,23428337</link>
<description><![CDATA[After 1 year with Acanac, I'm very happy with the service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23428337</guid>
<pubDate>2009-12-02 19:09:57</pubDate>
</item>

<item>
<title>tax not includ anymore</title>
<link>http://www.dslreports.com/forum/remark,23428576</link>
<description><![CDATA[Take note that Acanac price are before tax:  18.95 + tax if you pay for the whole years in advance for the first year or 33.95 + tax after that. If you pay every month it's 39.95 + tax]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23428576</guid>
<pubDate>2009-12-02 19:58:40</pubDate>
</item>

<item>
<title>Can&#x27;t connect...</title>
<link>http://www.dslreports.com/forum/remark,23420494</link>
<description><![CDATA[Hi, i haven't been able to connect to the internet for the the past 24 hours and still can't, i've been getting disconnection about every hour ever since i switched to Acanac, but rarely a situation like this. Can someone please tell me what's my problem and how can i fix it. I suspected the wiring is the problem, but i used the same setup and it was working fine when i'm with Bell. I also tried to connect to demark but can't locate it... and also tried unplugging all phone in my house, but still doesn't work.

I'm using a unsecured connection near my house to make this thread.

Here are my modem stat, i monitor it every 10-20 minutes.

---------

ADSL Line State:        Up
ADSL Startup Attempts:  17
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   7.00        9.00 dB
Line Attenuation:            49.00       29.00 dB
Output Power:                16.11       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                   4643           1
Data Rate:                    1536         800

---------

ADSL Line State:        Up
ADSL Startup Attempts:  24
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   7.00        9.00 dB
Line Attenuation:            49.00       29.00 dB
Output Power:                16.11       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                   4545           2
Data Rate:                    1536         800

---------

ADSL Line State:        Up
ADSL Startup Attempts:  7
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   7.00        9.00 dB
Line Attenuation:            48.00       29.00 dB
Output Power:                16.02       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                   3365           1
Data Rate:                    1440         800

---------

ADSL Line State:        Up
ADSL Startup Attempts:  49
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   7.00        9.00 dB
Line Attenuation:            49.00       29.00 dB
Output Power:                16.25       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                 82          82
Loss of Frame:                   0           0
CRC Errors:                  11092          41
Data Rate:                    1504         800

---------

ADSL Line State:        Up
ADSL Startup Attempts:  50
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   6.50        9.00 dB
Line Attenuation:            48.00       29.00 dB
Output Power:                16.02       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                   1316           2
Data Rate:                    1504         800

---------

ADSL Line State:        Up
ADSL Startup Attempts:  58
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   7.00        9.00 dB
Line Attenuation:            49.00       29.00 dB
Output Power:                16.11       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                   2863           2
Data Rate:                    1472         800

---------

ADSL Line State:        Up
ADSL Startup Attempts:  61
ADSL Modulation:        DMT
ADSL Data Path:         Fast
Datapump Version:       DSP 5.2.2.0, HAL 5.2.2.0
                        Downstream  Upstream
                        ----------  ----------
SNR Margin:                   7.00        9.00 dB
Line Attenuation:            49.00       29.00 dB
Output Power:                16.07       12.46 dB
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                   3028           2
Data Rate:                    1408         800]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23420494</guid>
<pubDate>2009-12-01 13:54:50</pubDate>
</item>

<item>
<title>ACANAC Down</title>
<link>http://www.dslreports.com/forum/remark,23416489</link>
<description><![CDATA[Right now ACANAC is completely down. I can't even access acanac websites. 

For the past about an hour, modem green light was completely turned off. Its back on now and solid but still no connection and still can't access acanac websites. Internet light is green solid also.

I am using my backup rogers connection right now.

Its becoming a pain, connection dropping all day long. I am still under 1 month trial period and seriously thinking about dropping it altogether.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23416489</guid>
<pubDate>2009-11-30 19:34:35</pubDate>
</item>

<item>
<title>waited for half a month, still not getting DryLoop installed</title>
<link>http://www.dslreports.com/forum/remark,23419567</link>
<description><![CDATA[I called CSR like 5 times .
Firstly the reply was that the address  i provided was wrong (no, it is correct ,i double-checked it ).

7 business days later ,a guy told me it is  because  "signal weakness", they will solve it  today  , 
now another 5 business days almost passed .nobody called me or come to fix it .

What  really happened ?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23419567</guid>
<pubDate>2009-12-01 11:06:33</pubDate>
</item>

<item>
<title>Automatically charged my credit card????</title>
<link>http://www.dslreports.com/forum/remark,23312151</link>
<description><![CDATA[Hello guys, I really need some help here. I used Acanac internet and voip phone for a year. Two days ago I received email from them saying they automatically charged my credit card for another year with new price and without even asked me. That is a shock, I always think only companies like Bxll or Rxgers will do that kind of things. I complained with them through the ticket they said since I didn't say that I want to cancel, they can charge me automatically due to the things they write on the "user agreement". I am so angry and disappointed. Is this happened to anyone of you before and any solution or suggestion for this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23312151</guid>
<pubDate>2009-11-08 21:41:43</pubDate>
</item>

<item>
<title>anyone from acanac answer some questions?</title>
<link>http://www.dslreports.com/forum/remark,23416807</link>
<description><![CDATA[ :uhh:is there a problem with acanac that support can explain to us customers? My voip phone has been down for a few hrs and I rely on it for my work,so...what's going on and when will the problem be solved?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23416807</guid>
<pubDate>2009-11-30 20:34:07</pubDate>
</item>

<item>
<title>ACANAC failing to provide support</title>
<link>http://www.dslreports.com/forum/remark,23317214</link>
<description><![CDATA[I have placed tickets for the past 72 hours, I explained very clearly that the modem can not maintain connection, I have had to cycle the modem at leat 15 times in order to bring it back online. Some nitwit at your center replies in only one message to cycle power as he sees nothing wrong with my service. I challenge you Mr Acanac to debate with me the service quality and the response. You have not responded within 48 hours, you have not resolved the problem,when you do reply, you obviously do not read original reports as you simply do some pre-canned response, if our money is not what you need to provide proper support, then just close your shop. I challenge you to talk to me and post our discussion. I have been in support, IT for over 20 years. I been involved with Casino infrastructure designs. Bring it on I dare you. or if you think twice about it, how about just fixing my connection. Send me a modem overnight that sometimes takes weeks if at all to appear. Look, it is time to cut the crap, people can make mistakes or do something that does not work out, stop pushing the blame, take ownership of the problem. stop pushing and blaming Bell or whomever else. You are the one being paid, it is YOUR reponsibility to insure service to your customers. I would invite you to reply to my email address, but it is down, thanks to your service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23317214</guid>
<pubDate>2009-11-09 20:51:46</pubDate>
</item>

<item>
<title>Acanac website changed, how can i ask for SSH tunnel?</title>
<link>http://www.dslreports.com/forum/remark,23407253</link>
<description><![CDATA[first post!

ok the Acanac website changed since the tutorial on how to create a SSH tunnel to bypass Bell's torrents throttling.

How do i ask for "access to free online PC" now? i just want to be sure how to proceed on this new design...

i'm subscribed with a 3rd-party ISP (called Distributel) using Bell Canada DSL connection.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23407253</guid>
<pubDate>2009-11-28 17:36:42</pubDate>
</item>

<item>
<title>One year renewel coming up</title>
<link>http://www.dslreports.com/forum/remark,23398877</link>
<description><![CDATA[Well my one year renewal is coming up and I have been very happy with using Acanac but with the threat of UBB, I don't know if I should renew or go back to cable.

Is there any status on UBB?  I know Acanac and MTS Allstream filed a class action against Bell but where do we stand?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23398877</guid>
<pubDate>2009-11-26 11:34:37</pubDate>
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