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<title>Acanac users forum forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cover,2744</link>
<description>Acanac users forum forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 21 May 2013 13:04:31 EDT</pubDate>
<lastBuildDate>Tue, 21 May 2013 13:04:31 EDT</lastBuildDate>

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<item>
<title>Is Acanac Blocking Some Websites?</title>
<link>http://www.dslreports.com/forum/remark,28305301</link>
<description><![CDATA[I can't seem to get to some sites with Acanac that I use to when I was with Rogers.  I am wondering if anyone with Acanac can get on to this website http://k3yforums.com/ ?  I'm  getting "Unable to connect" but if I use a proxy I am able to connect to it.  I try to ping k3yforums.com but I'm getting "general failure" but the IP is 88.80.30.4 and somewhere in Sweden.  So I have also had problem with other sites I think with the IP somewhere also from Sweden that I can't connect to.  Also I can't access this website http://fiio.com.cn/ but I can with a Proxy.]]></description>
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<pubDate>2013-05-19 21:34:33</pubDate>
</item>

<item>
<title>Acanac DSL problem - need help</title>
<link>http://www.dslreports.com/forum/remark,28298751</link>
<description><![CDATA[After my DSL connection became worse and worse  in the past 4 days (the speed decreased day after day...) last night I lost all my internet.
 I have a Siemens SpeedStream 4100 modem purchased from Acanac an year ago.
 Acanac Technical support says that there is a problem with my computer. But I really doubt that because my computer is getting an IP address from their modem/router (192.168.x.x). And also I connected my 2nd computer to their modem/router and I still have issues, I'm getting a valid IP but I can't open any page.
 If I try to open the modem admin page (192.168.254.254), when I click on "Setup", on the left side,  it's asking me for username & password. The username it's already there "admin" but I don't know what the password is.
 I already tried with some generic passwords (admin, password, siemens, support etc) but it didn't work. Also I have tried to do a factory restore on that modem, to erase the settings (hoping that I can remove the admin password) but didn't work. I pressed the reset button for more than 20 seconds, then I unplugged the power and plug it back...
 So now I'm stuck, I don't have internet, I cannot access the modem to see if I get an IP address from the ISP and Acanac technical support is useless, as always.
 So if someone has any suggestion I really appreciate!
Thanks!
 ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28298751</guid>
<pubDate>2013-05-17 08:41:18</pubDate>
</item>

<item>
<title>Acanac keeps surprising me!!!</title>
<link>http://www.dslreports.com/forum/remark,28278841</link>
<description><![CDATA[Acanac keeps surprising me!!!
I am with this company for 6 years, and every time I contact them I feel very frustrated and disappointed.

I changed my address in April 30-th, and asked to setup the Cable Internet at my new address, using the modem Acanac sold me before. The modem worked perfectly on 18Mb at the old place.
After 8 days waiting and many phone calls I finally gave an answer that they cannot use the modem. I still do not understand why, but it is OK. But it took them 8 days to answer!

Over the phone I placed another order (as I was told - they just corrected my old order) on May 8-th, and waited 48 hours till now - May 10-th. When I called customer service today, I was told that they updated my order only YESTERDAY, and it MIGHT take another day or two to process. I guess it will probably take much longer, as usual.

They do not even care to give you a ticket when you place an order. Probably in such way it is easier to hide their mess.

I had same poor responses a couple times during the last 6 years, but I ignored it.
You guys really should do something with you business processes. If what I see is only one simple case, I can only imagine what is happening behind the curtains.
You are loosing your face in cases like this. But, probably you don't really care.

Alex.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28278841</guid>
<pubDate>2013-05-10 11:46:49</pubDate>
</item>

<item>
<title>Only ACANAC could do this</title>
<link>http://www.dslreports.com/forum/remark,28274358</link>
<description><![CDATA[After a year of service my cable internet was disconnected "allegedly" due to nonpayment, But no one has been able to explain how?
there is a valid credit card associated with my account and i have checked with my bank and there has been no transaction declined, which simply means " no one has tried to charge my credit card"( some one was too lazy to do his/her job).

After inquiring I was told i will have to pay extra charges to have my account reinstated, which sounds like a money grab scheme to me.
I have submitted a ticket (XZE-48572) requesting to provide me a proof of declined transaction so i can take it up with my bank, to which i have not got any response as yet.

Makes me wonder how they manage to get the ratings?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28274358</guid>
<pubDate>2013-05-08 22:08:22</pubDate>
</item>

<item>
<title>Acanac beware - Head Office Mississauga</title>
<link>http://www.dslreports.com/forum/remark,28269178</link>
<description><![CDATA[Acanac has the worst customer service I've ever encountered with any company and they will unabashedly try to reduce any kind of refund they provide to you.  I tell you this as a customer of over five years.

Among many problems I had with them included a move of my service from one address to another in which I gave them over three weeks advance warning and it took them over two weeks after my move to finally get the service up and running.  (Nothing needed to be done other than flipping a switch as there was already Acanac service at both locations.)  Then after my service was already up at the new address, a different department at Acanac had it disconnected for a few days so that they could "move the service over to my new address".  Yes, it doesn't make sense, but that's what they did.

There are many other problems that I've had with them, but it would be overly tedious for me to get into it.  Suffice to say there's a lot more where that came from.

When I suggested that they refund my moving fee for the fiasco, they actually had the gall to only offer me half (approximately 13$ back) instead of the whole amount.

I almost never make complaints to the Better Business Bureau, but Acanac deserves this special attention for the sheer horrible service they provide as well as their antagonistic approach to dealing with their customers.

They have several departments who do not speak to each other, resulting in a disjointed customer service experience in which the right hand doesn't know what the left hand is doing.

The actual service (if you finally are able to get it going) is decent, but woe to anyone who needs to deal with them.  You have been forwarned.

I've been a customer with them for years, and the only reason I keep their service is that I got them ten referrals and got free service as a result.  If I had to pay at all for this service, I would end it immediately.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28269178</guid>
<pubDate>2013-05-07 12:00:27</pubDate>
</item>

<item>
<title>Acanac-Fraud</title>
<link>http://www.dslreports.com/forum/remark,28238638</link>
<description><![CDATA[All fraud,
They will never give your full money back. They are just looking for ways to charge you.
I paid about a total of 280$ for three month service. I couldn't use the internet for 10 days and finally one of them could help. I could'n load even google (funny). I cancelled the service within the 30 days but still after 2 months they didn't pay my money.

JUST KEEP AWAY FROM THEM]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28238638</guid>
<pubDate>2013-04-26 11:10:30</pubDate>
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