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sndsl
join:2014-02-26
North York, ON

sndsl

Member

speedstream 4100 upgrade?

i have been using it for while it works great no issue . but should i upgrade the modem?
i have 15 mbps connection . and on speed test i get the same speed and upload i 1mbps.

Let me know

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

Re: speedstream 4100 upgrade?

You could check with support if your line or modem is an issue sndsl.

Hopefully you'll decide to stay with Acanac, plus if you decide you want IPTV, you won't need to change providers.

Tks
sndsl
join:2014-02-26
North York, ON

sndsl

Member

Re: speedstream 4100 upgrade?

which modem is good for dsl 2?
sndsl

sndsl

Member

can acanac retrive my username and password

I think since resented my modem . Its giveing me error when get to set up username and password ...
local connection is still busy, please wait a few seconds before attemptin

Ppp auth failed as well...

I don't know what happen..

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

Re: can acanac retrive my username and password

Hi sndsl

I see you're getting suggestions on the community forum. Have you emailed support about getting your log in credentials?

Thank you.
Fergless

Fergless to sndsl

Premium Member

to sndsl
It appears to be resolved at this point.
Fergless

Fergless

Premium Member

I will be away for a while. (Eye Surgery)

I'm having eye surgery this coming Monday so unfortunately will not be able to reply to PM's etc.

I will update on Monday if possible, until then cheers.

Thank you.
Fergless

1 edit

Fergless

Premium Member

Re: I will be away for a while. (Eye Surgery)

Sorry for the late update.

I just got back from the eye specialist and after my next surgery I will need laser surgery on the eye I just had done, so it's difficult reading forums etc. I will not be able to check tickets.

Thank you.
Fergless

Fergless

Premium Member

Another laser surgery tomorrow, hopefully I'll be able to help out soon.

TY
Fergless

Fergless

Premium Member

Finally. I can actually see great now.
System

to Fergless

Anon

to Fergless
This topic has been un-stickied by fourboxers See Profile

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

quote:
This topic has been un-stickied by fourboxers
Thank you

Mussammat
@acanac.net

Mussammat

Anon

19th april 2014 cancelation with acanac

We canceled internet and home phone, because i canceled with someone and finally, i canceled with you. Don't take any money from my credit card. I informed you a long time ago by telephone . So thank you for your collaboration.

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

Re: 19th april 2014 cancelation with acanac

Hi Mussammat

If you emailed billing@acanac.com with your intentions you should be fine.

Thank you.
Fergless

Fergless to Mussammat

Premium Member

to Mussammat
Do you have a ticket # referencing that you asked to cancel?

Thank you.
beeknight
join:2014-04-06
Markham, ON

beeknight

Member

Cable connection unstable

My Cable Internet (18mbps down, 0.5mbps up, unlimited) has been quite unstable lately -- I lost Internet while downloading large files, streaming HD video on PS3 and simply checking news using my iPad. And this occurred at least 3 times in the past 24 hours.

My setup is as follows:
Motorola SB5101N Modem (supplied by Acanac);
Linksys E4200 wireless router;
Linksys WRTP54G - router disabled, use as VOIP only.

There were occasional disconnections in the past, too. But they were considerably less frequent and much easier to fix -- connection was usually restored after one reset of the modem/router. This method didn't work well recently. When I restarted the modem, its "online" light kept flashing (sometimes it cycled through the "send" and "online" lights) and would not work until much later.

Any help will be appreciated.

Below is my modem info and line stats (I got these states having my PC connected directly to modem):

Software Version: SB5101NU-2.1.7.0-GA-00-388-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0

Frequency Plan North American Standard/HRC/IRC
Upstream Channel ID 3
Frequency (Hz) 591000000
DHCP Server Enabled

Downstream Value
Frequency 591000000 Hz
Signal To Noise Ratio 39.5 dB
Power Level -0.2 dBmV

Upstream Value
Channel ID 3
Frequency 23700000 Hz
Power 38.2 dBmV

Time Priority Code Description
1970-01-01 00:00:21 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2014-04-04 14:12:04 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 14:11:44 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2014-04-04 14:11:30 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2014-04-04 14:11:30 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 14:11:28 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2014-04-04 14:10:39 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 14:10:25 5-Warning D004.1 ToD request sent - No Response received
2014-04-04 14:10:23 6-Notice M572.0 Max T6 No Reg Rsp Timeouts - Reinitialize MAC...
2014-04-04 14:10:23 3-Critical I002.0 REG RSP not received
2014-04-04 14:10:04 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2014-04-04 14:09:41 5-Warning D004.1 ToD request sent - No Response received
2014-04-04 14:09:36 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 14:09:34 3-Critical D002.0 DHCP FAILED - Request sent, No response
2014-04-04 14:08:59 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2014-04-04 14:08:51 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2014-04-04 14:08:51 3-Critical R002.0 No Ranging Response received - T3 time-out (US 6)
2014-04-04 14:08:14 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2014-04-04 14:08:14 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2014-04-04 14:07:26 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
2014-04-04 14:07:07 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2014-04-04 14:06:40 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2014-04-04 14:06:40 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 14:06:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2014-04-04 13:01:17 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 13:01:06 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2014-04-04 13:00:44 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2014-04-04 13:00:44 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 13:00:22 3-Critical D002.0 DHCP FAILED - Request sent, No response
2014-04-04 13:00:04 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
2014-04-04 12:59:53 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2014-04-04 12:59:35 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
2014-04-04 12:59:25 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2014-04-04 12:59:25 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2014-04-04 12:58:50 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 12:58:42 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2014-04-04 12:58:28 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2014-04-04 12:58:27 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 11:04:44 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 11:03:42 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2014-04-04 11:03:31 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
2014-04-04 11:03:18 3-Critical R002.0 No Ranging Response received - T3 time-out (US 6)
2014-04-04 11:03:09 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2014-04-04 11:03:09 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2014-04-04 11:02:28 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2014-04-04 11:02:28 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2014-04-04 11:01:47 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2014-04-04 11:01:47 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 11:01:42 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2014-04-04 10:54:36 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 10:54:25 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2014-04-04 10:52:19 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2014-04-04 10:52:16 3-Critical D002.0 DHCP FAILED - Request sent, No response
2014-04-04 10:51:27 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
2014-04-04 10:51:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2014-04-04 10:51:15 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2014-04-04 10:51:06 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2014-04-04 10:51:06 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2014-04-04 10:51:04 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2014-04-04 10:50:53 3-Critical D007.0 TFTP Failed - OUT OF ORDER packets
2014-04-04 10:50:40 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
beeknight

1 edit

beeknight

Member

Re: Cable connection unstable

Traceroute results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ran>tracert google.ca

Tracing route to google.ca [173.194.43.120]
over a maximum of 30 hops:

1 10 ms 8 ms 8 ms 10.101.112.1
2 17 ms 13 ms 15 ms 209.***.***.***
3 24 ms 15 ms 19 ms so-4-2-2.gw02.ym.phub.net.cable.rogers.com [64.7
1.240.185]
4 12 ms 18 ms 19 ms xe-2-2-0-0.ipr01.totftds.distributel.net [206.80
.255.52]
5 10 ms 11 ms 11 ms 72.14.212.165
6 12 ms 24 ms 11 ms 209.85.255.232
7 12 ms 11 ms 21 ms 72.14.239.73
8 11 ms 12 ms 11 ms yyz08s10-in-f24.1e100.net [173.194.43.120]

Trace complete.

C:\Users\Ran>tracert amazon.ca

Tracing route to amazon.ca [72.21.215.233]
over a maximum of 30 hops:

1 17 ms 9 ms 9 ms 10.101.112.1
2 14 ms 22 ms 16 ms 209.***.***.***
3 13 ms 23 ms 13 ms so-4-2-2.gw02.ym.phub.net.cable.rogers.com [64.7
1.240.185]
4 12 ms 13 ms 13 ms ae0-709.tor10.ip4.tinet.net [216.221.159.49]
5 * 33 ms 33 ms xe-10-2-1.was14.ip4.tinet.net [141.136.110.6]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 ^C
C:\Users\Ran>
beeknight

beeknight

Member

And for Fergless, the ticket # is DBQ-34174.

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

Re: Cable connection unstable

said by beeknight:

And for Fergless, the ticket # is DBQ-34174.

Hi

Unfortunately I will not be able to check tickets for a while.
Please check my post here: »I will be away for a while. (Eye Surgery)
beeknight
join:2014-04-06
Markham, ON

beeknight

Member

Re: Cable connection unstable

Thanks Fergless I hope you will recover soon.

In the meanwhile, would it be possible for another Acanac Rep to look into this issue?
chall2k56
join:2007-10-03
Edmonton, AB

chall2k56 to beeknight

Member

to beeknight
Acanac cannot even submit a ticket to Rogers when you are using a Docsis 2 modem (the 5101n isn't supported anymore) you will need to upgrade your modem to a new Docsis 3 one, just wait until support responds and upgrade your modem, then they can help troubleshoot
beeknight
join:2014-04-06
Markham, ON

beeknight

Member

Re: Cable connection unstable

Thanks, Chall2k56.

Acanac's cable support did explain this to me. My connection has been more stable for the past week without me doing anything.

Acanac also told me that I can't enjoy the 25/2 new speed since I didn't submit a request for this free update while the 5101n was still supported.

I'll monitor the connection for a little while more as I am not sure if I should spend 100 bucks to get a minimal speed boost, with no promise when Docsis 3 will be phased out.

Am also planning to use Tomato or DD-WRT on my router (Linksys E4200 v1) and see if it would help.

truthspeaker
@24.114.55.x

truthspeaker

Anon

DSL Support Non Existent

Just want to get everyone aware. Seems like Acanac does not really care about your technical problems. I have no internet access since Friday (3 days now). Sent email to support to nothing get done on their side. Today (Monday) tried to call them 5 (five) times. If I lucky - I got placed in the queue like number 20th with hold times up to 1.5 hrs (not exaggerating - this is exactly how long I was on hold on my last call). All five times was disconnected just when I got to being the first in the queue. 5 times!!!! I do not think this is an error.

Weekend without internet access. 5 hours of wasted time on hold. Nothing resolved - PRICELESS!!!!!!

Anyhow. I am not here to complain (nothing gets done from that) but to inform everyone who is thinking about getting DSL service from Acanac - to think twice. Everything is fine when it works but Acanac proved worthless (at least to me at this point) helping you with technical issues. I think people deserve to know this things (how they treat their existing clients) before signing anything.

PS: Couple weeks ago I sent them another email asking to change my plan (this one was to billing though) and go no response whatsoever for like 4 days until I called them and demanded sales person to take care of my request immediately. (apparently billing issues only dealt via emails so good luck with that too)

Serge
@acanac.net

Serge

Anon

Re: DSL Support Non Existent

My second day with Internet going up and down. Almost not possible to browse even simple pages. Ping external sites times out all the time. Connection to Acanac is better, but it is jumping as well. Tried to call support. Gave up after one hour of listening how perfect they are! Opened support ticket. Got automatic response and nothing else second day. Amazing service!!!!!!!

FlaviusCons
@rim.net

FlaviusCons

Anon

Acanac Billing not responding

Hello,

I paid for my internet+phone for the rest of the year and now I am changing my address so I wont need internet and phone at the new address.
I contacted Billing via email (ticket) a week ago and did not get anything back yet. When opening the ticket it said a few hours to 3 business days response time but it has been 6 business days and got nothing back.

Is there any other way to contact Acanac? Any way to speed the process? I am afraid another month will pass before I get anything back from Acanac and I don't want to lose money since I am not using the service any more.

Thank you.

Canaca
Premium Member
join:2007-03-05
Mississauga, ON

Canaca

Premium Member

Re: Acanac Billing not responding

If you can provide me with your ticket ID I can check for you.

FlaviusCons
@rim.net

FlaviusCons

Anon

Re: Acanac Billing not responding

Ticket ID is SNS-10954.

Thank you.

Canaca
Premium Member
join:2007-03-05
Mississauga, ON

Canaca

Premium Member

Re: Acanac Billing not responding

I will have one of my billing managers look into this right away.

FlaviusCons
@rim.net

FlaviusCons

Anon

Re: Acanac Billing not responding

Thanks. Waiting for a response.
Expand your moderator at work

Canaca
Premium Member
join:2007-03-05
Mississauga, ON

Canaca to FlaviusCons

Premium Member

to FlaviusCons

Re: Acanac Billing not responding

Your ticket has already been dealt with. If you have any other issues please don't hesitate to let me know.

Please be aware that our billing dep is still waiting for your confirmation.

FlaviusCons
@213.233.84.x

FlaviusCons to FlaviusCons

Anon

to FlaviusCons
I still haven't got anything back from Acanac.

It looks like I won't have luck getting money back from this complany. :(.

•••
Flavius
join:2012-01-22
Kitchener, ON

Flavius to FlaviusCons

Member

to FlaviusCons
It is almost 1.5 months since I started the cancellation process and my account still hasn't cancelled successfully.

I am still waiting for a refund for internet which apparently takes 14 business days and the VoiP part of the account hasn't even been looked at. If the internet takes over 1.5 months to cancel, is the VoiP going to take the same amount of time? 3 months for an account cancellation?

Any users around that have gone through this process? How did you cancel your account? Any tips?

Thanks.
zap8
join:2014-04-16
Toronto, ON

zap8

Member

Cable Modem Release - help!

Its only been two weeks since I cancelled my service, but based on what I've read online I am concerned it will take 2 months to get my modem released if ever?. I'm already aware of the challenges of dealing with billing based on recent experiences that ultimately lead to me changing providers.

Any tips on getting this accomplished quickly?
barbonneau
join:2013-06-02
Gatineau, QC

2 edits

barbonneau

Member

Acanac Cable Modem Thomson DCM475

Yesterday I fill out the form to subscribe to ACANAC Cable Qc 30/10 and I just receive a phone call that I can't use my actual modem from teksavvy (Thomson DCM475 - DOCSIS 3.0 Certified Cable Modem). The clerk told me that the modem has to come from them and they will send me a Thomson DCM475 for 79$ + shipping I decide not to buy the modem and to stay with teksavvy. Is that the case with Acanac you can't use your own modem?

Ticket ID: SXK-27530
markie58
join:2009-04-24
Chateauguay, QC

markie58

Member

Re: Acanac Cable Modem Thomson DCM475

I cannot check your ticket but did you give the info of mac address of the modem user address etc.
barbonneau
join:2013-06-02
Gatineau, QC

barbonneau

Member

Yes I did the modem is a Thomson DCM475 - DOCSIS 3.0 Certified Cable Modem in working condition with Teksavvy, I would love to switch to acanac but I don't want to buy another cable modem since I already have one.

Matt
@globalcrossing.com

Matt

Anon

Internet down since April 19th, 2014

My connection has been down since the 19th. On the 20th I sent an email to have a ticket opened. Finally heard back from them on the 22nd with same, stupid questions. Yes my things are plugged in, yes I’ve tried connecting at different ports in the house. Yes I reset my modems factory settings and followed the steps to input proper info as per their manual. Tried calling and was on hold for 1.5h and as soon as I was connected with a human being they hung up. About to lose my mind here.

They are so slow at responding. We replied to their email as soon as we received it and they couldn’t even follow up the same day. These people are useless and if the connection isn’t reestablished soon I’ll be making a complaint to the BBB.

Why is quality customer service so hard?

•••••••••••

fhashmi
@99.229.58.x

fhashmi

Anon

phone number porting to acanec

could you please give the same home phone number from Rogers Thanks
markie58
join:2009-04-24
Chateauguay, QC

markie58

Member

Re: phone number porting to acanec

This is not the place to ask, this is a user forum, What you have to do is contact support at Acanac ask for your number to be ported, they will email you a form to fill out. Under NO circumstances cancel your Rogers phone, Acanac take care of porting your number if you cancel Rogers before hand you are SHOL your old number is lost.
Neil K
join:2014-05-07
Canada

1 edit

Neil K

Member

Acanac: Long,non-refunded service interruption if U pay them in advance

I was without internet service for a month, from April 9 to May 6, 2014.

The Acanac "tech" first told me on the phone the "problem" might be 3 different modems SIMULTANEOUSLY conking out !

Once again, for the third time in as many years, I was informed Acanac might "take" $100 out of my 3 month advance payment amount... should the Bell tech discover a wiring problem in the apartment.

No problem with that, except EXACTLY two years earlier ( practically on the same date, April, 10, 2012 ) the same "failure" occurred - after that, the wiring in the apartment was ( possibly unnecessarily ) changed, and for all intents and purposes was now as good as new.

Or should have been.

Now I don't believe in coincidences, either with dates or basically new, Bell tech installed wiring again causing internet disruptions

I had read on these forums horror stories of Acanac customers without internet for weeks or even months, and the slick, "masters of the dodge" Acanac salespeople/tech support reluctant to issue refunds for interruptions.

As if by a miracle ( lol ) once i informed Acanac staff I was complaining to the BBB/CRTC ( as another user here suggested) the service was 'miraculously' restored !!!!

And without any service tech visit.

You draw your own conclusions on that.....

An Acanac employee Called Natasha P. informed me by email I would NOT get a rebate/credit for the one month of trouble and service disruption I was put through ( for the second time in two years !) She said THAT was because I did 'not inform them in advance" I was cancelling my account with them.

How can a customer know in advance their service would be disrupted, eventually prompting a request to cancel all services and terminate the account ?

The company had already owed me for four weeks of non-credited "downtime"

So I'm fighting that now.

The moral of the story ? Don't go with Acanac, unless you want frequent and non-credited service interruptions, accompanied by mean spirited and dismissive Acanac customer "support", and continual requests to cough up $100 for dubious Bell repairs.

If you MUST go with them, don't pay them far in advance, ( like for 3,6, or 12 month terms) as you risk the company keeping your money for themselves and you getting little or no internet for months. THAT'S a vulnerable situation presumably no one wants to endure

•••••••••••••••••••••••••••••
Turnoz0
join:2006-08-21
North York, ON

Turnoz0

Member

Incredibly poor customer service.

Hi Acanac,

I am currently receiving incredibly poor service from two separate CSRs within the sales department. I have been lied to about the activation date and have also been lied to about the processes by being told that it is Roger's fault that it would take longer than promised.

I was previously a Acanac user for two years and unfortunately, due to a roomate disapearing and him never telling us the username/password on the account, we've had our internet terminated even though we were more than willing to pay. Now we've had to not only pay for a re-activation fee for 49.95$ since we're being counted as a "new user", our internet will not be out of commission until May 23rd when we were told that it would be back up and running as of May 17th.

••••

Sergey
@24.114.69.x

Sergey

Anon

Awful Internet service. No customer service

I opened my first problem ticket July 5th, 2011. Nothing has been resolved. Intermittent service failure. Another ticket - July, 2013. Same symptoms. Same no results. Regularly got billed $170 every 3 months. Opened another ticket April 6th, 2014. Got billed another $56 for the line upgrade. Lost Internet connection same day as my money for this upgrade. After 40 minutes waiting and listening how good Acanac is, got live representative. She surprise me that the line upgrade was scheduled on Friday next week, in 7 days, and, because of that, I was disconnected now!!! The old line is still here, the modem is here... Internet just no Internet service: bad, intermittent, but better than nothing! Distorted logic, isn't it? Ok, waiting a week with no connection at all. Friday. Surprise! Still no connection! Calling, listening another 30 minutes how amazing service from Acanac. Representative informing that I should have the service. The upgrade and test was done day before! Nobody showed up, nobody send me any messages, nobody call... Troubleshooting. In one and a half hours we both agreed - no Internet exist for me. The only option - wait another two - three business days... for emergency repair service. Very emergency. Three days passed. Internet connection? Any information, any notices, any calls, messages?... Yea, you right! This is Acanac. Tried to call again: dropped after got noticed I'm 28th waiting person in the queue, and waiting time... you can figure it out.
I'm going to fill the case about the fraud to Consumer Protection Agency.
chall2k56
join:2007-10-03
Edmonton, AB

chall2k56

Member

Re: Awful Internet service. No customer service

Then if you had issues and were not happy back in 2011, and again in 2013, why didn't you cancel before?
jlupus
join:2009-12-16

jlupus

Member

High ping and Jitter

I experience high ping rates and jitter all day on the weekends and Friday evenings. During the rest of the week, my connection is fine throughout the day.

My ticket # is CCN-52626. It's been over 12 hours and there's been no response.

This is a link to my results:
»www.pingtest.net/result/ ··· 3922.png

••••••

Patchouli
@199.7.157.x

Patchouli

Anon

New internet service not working.

Having problems getting my service going. All lights are green, have reset several times, modem page says its fully tuned and operational. However, still no internet connection.

Ticket ID: ZMO-10025

Fergless
Premium Member
join:2008-04-19
Toronto, ON

1 edit

Fergless

Premium Member

Re: New internet service not working.

Looks like it resolved itself Patchouli, can you please confirm. Tks

Patchouli
@66.11.183.x

Patchouli

Anon

Re: New internet service not working.

yes it has, thank you

TekGuru
@64.235.206.x

TekGuru

Anon

Acanac Speed Tiers

Hi there other resellers have release information on the new speed tiers and some are available now, just wondering on a timeline when acanac will be getting them.

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Cheryl Oberm
@198.96.187.x

Cheryl Oberm

Anon

Unknown

I am surprise they are around that long, I only found out about them by a fluk from someone else. After hearing of their process, I said no way.

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fuzzzydonut
join:2014-05-24

fuzzzydonut

Member

Acanac - when will someone respond to me regarding my refund?

Hello,

My invoice is 1177011.
I've sent an email a week ago on May 17. Please cancel my account.

The credit card which you charged is no longer valid. Please let me know what other method of payment you will use to refund me back.

Thank you.

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atomicrabbit
join:2009-06-04

atomicrabbit

Member

Is Acanac's IPTV service supported with their cable packages?

Does their IPTV service only work with DSL/VDSL packages, or will it work with their cable packages as well?

Also, how does Acanac's cable service compare to Teksavvy's? Is it the same?

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