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VIF Internet - open discussion forum. Share information with other users.
If this forum gets busy please nominate it for an upgrade to a fully-fledged forum by contacting the mods listed in the header. | |
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 | |  VIF Internet Official Customer Service information.
To all VIF Internet clients (current, past and potential), please note that we at VIF Internet are proud for the level of our technical support and customer service and we strive to offer the best we can.
If at any point you are unsatisfied with the level of your internet or phone service, we invite you to come into contact with us in order to resolve the issue and we will do our best to do so to the extent of our abilities.
You can reach us by email or phone, all the necessary information to do so is on our website:
»wiki.vif.com/dokuwiki/doku.php?i···ontactus
It is important to note that we do not officially offer technical support or customer service through this forum and even though DSL Report users are generally helpful, they do not have access to our internal tools which are very useful to troubleshoot your service and thus their help can be limited in some respects.
If you find our customer service is not up to your expectations, I will be glad to personally handle the situation, I can be reached through qa@vif.com and I will handle your request within 48 hours. Please note that any request that is not related to Quality Assurance will not be handled through this email and will be handled and will be forwarded to our regular customer service channels.
--
Best Regards,
Lucas Lachance,
Quality Assurance Supervisor [ viftech@vif.com ]
VIF Internet [ »www.vif.com ]
(514) 353-9988 (888) 321-3737
Monday to Friday: 8am to 9pm
Week-end: 9am to 8pm | |
|  Jan J
join:2008-11-09
Montreal, QC |  Have you already suffered from slow speeds as well?
Thanks | |
|  | | | Re: Have you already suffered from slow speeds as well? I am having a nightmare every day from 6pm to 9 pm i can't connect to the internet, i call vif and they help me but the problem havent been solved.
ANY SUGGESTIONS | |
| | | Jan J
join:2008-11-09
Montreal, QC | Re: Have you already suffered from slow speeds as well? I recommend you change ISPs.
I am currently with RadioActif.ca and I'm quite happy. | |
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| | | Yes same problem, the stupid thing is that I can still download from usenet at full speed. But Webpage are so long and I often have to refresh the page 4-5 time because of connection time-out | |
| | | Jan J
join:2008-11-09
Montreal, QC | Re: Have you already suffered from slow speeds as well? said by Nigol :
Yes same problem, the stupid thing is that I can still download from usenet at full speed. But Webpage are so long and I often have to refresh the page 4-5 time because of connection time-out
I recommend that you change ISPs. You will have to wait 15 days and be limited* to 2GB per day to keep the good speed.
Like I've said, I'm using RadioActif.com (An ISP from Quebec) and I'm very happy.
Nigol, from whatever province you are, avoid VIF Internet at all cost.
* = You are not actually limited, but if you want to keep the good speed, you should download only 2GB per day, that's what the Technician told me. | |
|
Jan J
join:2008-11-09
Montreal, QC
1 edit | Avoid this ISP at all cost! AVOID THIS ISP AT ALL COST, HERE'S THE MESSAGE I RECEIVED AFTER SENDING A MESSAGE TO LUCAS, AN EX-VIF EMPLOYEE:
If you want support, contact viftech@vif.com, I am no longer an employee of VIF Internet.
(Read: I don't give a flying fuck about people that constantly nag about not reading policies and then wonder why they have issues because they decide to download a complete Housewives season in ultra-high DVD HD resolution in one day).
Cheers,
Lucas.
Is that the response you'd expect from an ex employee? | |
| | | VIF Internet Montreal I have the 5Mb/s down, 800Kb/s up service
with the 100GB monthly softcap.
Subscriber for 5th consecutive year.
Its about $1/day. Speed shown on »bell.ca/speedcheckup is
about 4200 Kilobits/second download,
and 660 Kilobits/second upload. 
I consider myself very fortunate to get a good value for
a very low cost of $1/day (yearly contract renewal).
My American friends in North Denver pay $86/month
just to obtain 1544 Kb/s (bi-directional symmetrical speed 
My Swiss pals pay enormous fees of equivalent to $100cdn
just to have the same ADSL 5Mb/s service.
My friends in France pay more. In Euros.
VIF Internet does not charge for the GSTax (as yet)
because they supply Internet service across a provincial
border [harmonized tax is coming to Canada soon 
Actual speeds are typical for BELL ADSL STANDARD service
on aerial twisted pair re-cabled in 1978.
The old wire insulation is broken,
and during rain and wet snow,
ADSL rates can drop to 50% of dry day speeds.
Speeds are also affected by temperature dropping
below -10C, and this cuts speeds by 25% of
Spring and Summer rates. I have one server that has
collected statistics from 2006.
The wet loop distance to the Remote DSLAM feed
is only 1200m (about 4000 feet). I know where the cabinet
is located, and where the cable runs are.
VIF is actually NOT the provider,
rather they re-sell the BELL DSL service.
The softcap policy was put into practice in 2007,
after a series of abuses,
and subscribers are moved to slower (20% of normal, or less)
throttle-policed router domain.
I use my service with many Computers connected,
and one CPU has been measuring upTime since 2006,
and the uptime of the IP has been near 80%;
sometimes server outages occur.
I have been connected to the "Internet"
from before it became a service around 1994 in Ottawa,
in various Telecommunications Research labs.
The Internet started with 5 basic services
of which Hypertext was only one part,
and the least significant in my opinion.
FTP and IRC were more important at the time,
and prior to that,
FidoMAIL and the BBS'es.
I am sad to see that NNTP-USENET service discontinued at VIF,
but to the credit of VIF, for that company carried it for a long time,
as a legacy service. Modern Web sites are much better as replacements
for all aspects of the older protocols and methods.
New VoIP Phone replacement seems to be popular now,
but the service still has outages such as the brief service outage on 5-OCT-2009.
VoIP is not a replacement for a landline and E911 are challenged by the adoption of VoIP.
Long Distance in our country, coupled with relatively HIGH wireless toll rates have boosted the churn to VoIP service,
with incredibly low prices for National and even International calls.
Rogers and Shaw and CogeCo seem to making some market share gains using DOCSIS3 cable methods
at very high speeds in our area. I visited another ex-Bell Canada ExperTech Employee,
and witnessed testing of 11Mb/s continual payload at a peak traffic hour.
He has a triple-play setup with Cable, IPTV and VoIP setup and it was impressive
but the costs still top out at $147cdn (with added Mobile CellPhone).
I wrote this essay because several previous essays were negative,
especially on the "softcap" policy. I admit that I was also concerned
when I read of the policy change.
100 gigabytes seems like such a very large limit,
and the rationale given by Management to a local Montreal Technical Newsletter seemed sound;
some subscribers were using torrent clients 24/7 and affecting the aggregate bandwidth requirements.
Other small and medium sized providers are moving to limit consumption.
I use the torrent system to obtain Linux distros and technical data (its quicker that FTP).
The customer service response is excellent.
The DSL is a re-sell of Bell, and 611 Technical support is good.
The price is one the lowest for the 5Meg service offered, but will not stay low for long.
We do less than 5GB in some months but my Teen is slowly driving the upper edge of usage to 50GB.
| |
| Reviews:
 ·TekSavvy DSL
| Slow as of November Hi,
I'm on VIF internet and everything has been good until this November.
My connection is very slow and unstable. I decided to send an email to their tech in order to avoid being queued on telephone, still waiting for them to reply.
I haven't reached my monthly download limit, so the problem should not be tied to being shift to a slower and unstable server.
Here's my line quality test:
»/linequality/nil/2585259
I don't understand why it says PASS and 0 packet loss, still all these packet loss from the West Coast (?) | |
| | | | Re: Slow as of November As per VIF employee today the owner is running a script to cut off any second IP address from accessing the 'net 8 minutes after it is initiated. So....if you have 2 computers running on vif with different IP addresses or a vonage phone and computer running at the same time, one of the 2 will be cut off 8 minutes after it is detected. The reason, I was told, is traffic management issue - if you're paying for unlimited, you are no longer getting it. | |
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| | vif down vif seems down this morning, modem's connection is good but no internet access. Website dowsn't work as well. Anyone knows what's'going on ??? Cant get the line when trying to call customer services... | |
| | | | Re: vif down I also had the same problem , now it's back up and running | |
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1 edit | VIF Internet - SPECIAL PROMOTIONS Hello!
It's moving season, and VIF is pleased to announce our special promotions for DSL and CABLE internet. Visit VIF.com for more information, or call one of our friendly Customer Service Representatives who will be more than happy to serve you.
Hope to hear from you soon!
Kevin Pharphanoogan
Senior Agent
VIF Internet
(514)-353-9988 / viftech@vif.com | |
| | |  VIF Internet Cable Internet 8/1 -- 100 Go -- 24 feb 2012
I took the 1 year pre-paid plan, for the year this will represent a + 30 % savings over Videotron charges. I got the free rental modem ($ 20 charge for mailing the modem) and free installation and no admin fee to open account. Only 1 little downside: 6 mailboxes available but only 50 Mo per box. Might be a bit small if you don't check often. My way around this has been to use WebMail Notifier app. in Firefox (currently 10) to monitor new e-mails in mailboxes.
They use Videotron Cable infrastructure. | |
| | | Really long overdue compliments for a very good support
I am really happy to switch over from 2 different providers to VIF. | |
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