 chrish
join:2007-02-19
Ottawa, ON | Who uses velcom? Just curious how many people on DSLR actually use velcom, and what their thoughts are about them...
I don't think very many of the regulars here use velcom..... | |
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phart79
join:2007-07-07
Kitchener, ON
| New to Velcom and having Outlook send issue Hi, my problem is that as soon as I put in Velcom's SMTP server "mx1.velcom.ca" into my Microsoft Outlook settings, I start having problems sending email to certain addresses. When I try sending to hotmail, it either gets bounced back or it appears to send but never actually arrives. Hours of customer support have gotten me nowhere, they are blaming Hotmail but if I put my Sympatico SMTP server back in, everything works perfect again. Any help would be greatly appreciated. Customer support has given up on me so I'll have to go to another ISP if I can't get this issue licked. | |
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Scoop
join:2006-08-05
Ottawa, ON
1 edit | Re: New to Velcom and having Outlook send issue That's strange. mx1.velcom.ca works fine for me.
You should probably post this in the Canadian Broadband forum where more people will see it. As you can tell few people know about the Velcom forum. | |
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| VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Hello Phart79,
Sorry for catching this post now usually there isn't much activity on this forum as our customers and a lot of people are not aware of it.
I believe the issue for your email has been fixed as it was a filtering issue from hotmail.
Regards,
Matthew | |
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lrafarl
join:2007-09-14
North York, ON
1 edit | DSL is offline Hi Velcom. I have been experiencing some DSL connection problems. What happens is the DLS light on my modem suddenly turns off and I cant get an IP address anymore for a while (24 hours or so). Restarting the modem does not help and the wiring is proper as well, since I've tried it in several locations in my apartment. This happens almost sporadically for the last two weeks. I have opened a ticket, however I'm not sure if it would help. I live in Bathurst & Sheppard area. Now I'm wondering maybe it could have been some hardware upgrades in my area that would explain this problem.
Another question is I have a modem leftover from Bell. Speedstream 5200 was wondering if I could use that instead of the modem Velcom provided?
Thanks. | |
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Scoop
join:2006-08-05
Ottawa, ON | Re: DSL is ofline Bell/Velcom should be able to resolve the problem through the ticket.
What modem did you get from Velcom? If it's the Speed Touch 516 keep using that. It's one of the best modems out there. Your Bell modem will also work. | |
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| VelcomJoe
join:2007-09-07
Brampton, ON
| Re: DSL is offline Hi Irafarl,
I am sorry to hear you are experiencing some problems with your account however I am not able to pull up your account since I do not have the information to allow me and investigate it further. You can PM your information if you would like.
With your old Bell modem you should not run into any problem if you would like to use it with Velcom.
Regards, | |
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dmarzahl
Premium
join:2007-09-14
M5N 2N5, CAN
|  Poor Bandwidth evenings
I am told, it is a Bell Canada problem. But what is the problem? I have not received an answer yet. It is particularly important to me, because it affects my Skype phone system. Although I don't make very many calls, I use it mainly in the evening. Any feedback appreciated. | |
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| VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Re: Poor Bandwidth evenings Hello Dmarzahl,
I'm not sure if you came across this thread:
»Velcom Slow?
However the following is the reply from VelcomRob:
quote:
We are new to the DSL arena and didn't really know what sort of ratio we could use in regards to customers versus capacity. This is why we went by their guidelines. We've learned from this mistake. We have no intention to oversubscribe. Trust me if we could be upgraded yesterday we would be.
I think many people at Bell hate me now because it took an e-mail to them saying I would have a letter sent from my lawyer if there was no updates. There was a point where I emailed them 5 times for a status update and nobody would reply to us. Why? I have no idea. Their support is very awkward. So then I had to say if I get no reply our next reply would be from our lawyer. Then they replied with a 5 week timeframe.
Bell took 1 month just to tell us an install date. It's ob surd.
We are trying to find something we can use as a temporary solution such as logins elsewhere.
I apologize for the inconvenience. Once we get through this it will surely never happen again.
| |
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| | dmarzahl
Premium
join:2007-09-14
M5N 2N5, CAN
| Re: Poor Bandwidth evenings Thank you for your response and information. However, the explanation to the problem appears to date back to 2006. Believe me, there is no love lost for Bell. In this situation, I can't do anything about it personally. To be fair, I can live with my current daytime performance. It's the evening, which consistently has been a problem. (Kids downloading movies??). Hopefully, it can be fixed soon. | |
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| | | VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Re: Poor Bandwidth evenings Hello Dmarzahl,
Not a problem. The explanation and that thread are from 2007 of August/September this year.
It's unfortunate that we need to wait on bell for this update however this issue should be resolved within the next few weeks. I do apologize for any inconvenience this may be causing during the night hours however once everything is fixed you will no longer be experiencing these issues. | |
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| | | | dmarzahl
Premium
join:2007-09-14
M5N 2N5, CAN | Re: Poor Bandwidth evenings Thanks, Matt. I appreciate your efforts.
Dieter Marzahl | |
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| | | | | VelcomMatt
Premium
join:2006-01-26
Brampton, ON | Re: Poor Bandwidth evenings Thank you for your patience and understanding. Once again we truly do apologize for any inconvenience this may be causing. | |
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| KINgGh0sT
join:2007-09-26
| Matt, you've been helpfull but this is getting worse and worse each passing day.
I started at a 3mbit profile, then 6mbit profile, and now 5mbit profile.
But doesnt matter, I went from 600KB/s, to 500KB/s (Profile Change), to 400KB/s, and 300KB/s and now lucky if I get 250KB/s download. Support offered me a Acanac login, to which was useless due to Acanac having massive DoS and Routing issues.
I'm getting sad with this, I understand you are new, and a lot of this is bell, but I know other resellers are not having this issue. | |
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Quake110
join:2003-12-20
Ottawa, ON | Re: Poor Bandwidth evenings Hey,
I think it's better if you post this in Canadian Broadband.
And Matt gave me an acanac login and it's been working fine since. No slowdown, constant pings, responsive... | |
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| strifex
join:2004-11-28
Canada
| Speed issues here as well. I started at 2.5MB/s then got bumped up to a decent 5MB and now I'm back to 2.5...all in the space of 5 days...Tech support says it's a bell issue and sales says its upgrades that both velcom and Bell need to do and that are happening over the next few days...
who to believe? the end result is that right now I still have crappy speed by any terms... | |
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| | VelcomJoe
join:2007-09-07
Brampton, ON | Re: Poor Bandwidth evenings Hi Strifex,
We are doing our best to double the 2.5 as soon as possible. 
Regards,
Joseph Sosa | |
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| rambokid
join:2007-10-16
Brampton, ON
 ·Velcom
| First day with velcom, disappointed!
At 8:30pm, down was 2200kb/s, up was 400kb/s
At midnight, down was 1000kb/s, up was 600kb/s
Called tech support at 9:00pm, I think she had a family there, she said can't see my profile for some unknown reason with BELL.
I thought this speed issue was resolved in Sept! | |
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| | VelcomJoe
join:2007-09-07
Brampton, ON | Re: Poor Bandwidth evenings Hi Rambokid,
We apologize for the inconvenience if you don't mind calling in we can provide you with a temporary login that should resolve this issue.
Regards, | |
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| VelcomMatt
Premium
join:2006-01-26
Brampton, ON | Re: Delete me Please explain what you mean by Delete me ? | |
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| | KINgGh0sT
join:2007-09-26 | Re: Delete me I had an issue, posted a question, and now I dont have that issue  | |
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KINgGh0sT
join:2007-09-26
1 edit | Pricing Promotion Hello,
I just signed up, Matt knows me. I noticed that your price says 26.95 per month, for the first three. But alas, I'm paying 29.95, I just checked my bill.
Monthly payment for service for period from 2007-10-25 to 2007-11-25 (Type: monthly, Date: 2007-10-25) Amount
Payment for service
Res 5.0 DRY DSL B $37.50
GST tax for DSL service $2.25
Total $39.75
Also, you guys sent me the sync results (Thank you), but you didnt include what Band Rate I am at.
Thanks,
Ryan Ward | |
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| VelcomJoe
join:2007-09-07
Brampton, ON
1 edit | Re: Pricing Promotion Hi Ryan,
The $26.95 a month is a promtional price that we offer for the first 3 months to cutomers signing up for regular DSL not DRY DSL. The Rate Band you fall under is Rate Band B. I apologize if there was a confusion. | |
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asif9t9
join:2006-01-01
Oakville, ON | Velcom Forum?? Who knew Velcom had its own forum under "Companies beginning with V". This forum should be placed under Canadian ISP's, instead of the Velcom thread under Canadian Broadband. | |
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| VelcomJoe
join:2007-09-07
Brampton, ON | Re: Velcom Forum?? It should be but the people from DSLR have told us it doesnt generate enough traffic to do so. | |
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| VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Hello Asif9t9,
Thank you for the post here . The thing is, Velcom in general does generate some or quite a bit of discussion in the Canadian Broadband section. I'm sure if the others knew about this part of the forum they would most likely post here as well.
I guess until we generate more traffic here or at Canadian Broadband we won't be listed under the Canadian ISP's.
Regards,
Matt | |
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| | asif9t9
join:2006-01-01
Oakville, ON
| Re: Velcom Forum?? I wanted to find a Velcom forum to see what speeds other people are getting. I'm in Oakville, and I'm getting an average of 4300/675. Is this as good as it gets? Are these numbers which other people would be happy to have?
I'm asking because I really don't know. I saw in another DSL thread a guy posted he was getting like 4600DL, and other people were all "sweet man, I wish I had that speed".
I guess I figured since I was living in a fairly new area in Oakville (Dundas/Trafalgar), I'd be closer to 5000DL.
My plan was to set myself up with Velcom's hardware (I have the cheap BroadXent modem), and make sure my speed was as high as it could be. Then I'd shop around for a router/modem to purchase. | |
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| | | VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Re: Velcom Forum?? Hello Asif9t9,
Considering Velcom and all other wholesalers are providing an up to 5 Meg service you are getting very good speeds. Also, since DSL is a PPPoE service after authentication there is some overhead or packet loss.
I just ran a sync rate test on your line and you currently have the full 5056/800 profile.
You're actually not too far from me. I am off Trafalgar and Derry in the new development area and I'm getting the same speeds. | |
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| | | VelcomMatt
Premium
join:2006-01-26
Brampton, ON
1 edit | Also, I forgot to mention you're on "FastPath" so your browsing and gaming experience should be great | |
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| cutuzov
join:2007-11-21
Mississauga, ON | 
and happy with it Mississauga
Dundas Mavis area | |
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| | VelcomMatt
Premium
join:2006-01-26
Brampton, ON | Re: Velcom Forum?? Hello cutuzov,
We're happy to hear that the speeds are up to par and that the service is working great for you. Thank you for signing up with Velcom.
Regards,
Matthew L. | |
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VelcomJoe
join:2007-09-07
Brampton, ON | Thank You We here at Velcom would like to thank everyone who has taken the time to post a review about Velcom on DSLR. It is greatly appreciated.
Kind Regards, | |
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inscrip
join:2008-01-21
Canada | Re: Thank You No Problem!
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Quake110
join:2003-12-20
Ottawa, ON
·Velcom
| No problem, I just wish this forum was more visible, it's hidden deep as if it was inside the Amazonian jungle! But there's always the Canadian Broadband forum.
And thank you for taking the time to help us directly. My time with you (6-7 months) have been very positive. So I thank you for not being Bell Sympatico :P | |
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| | VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Re: Thank You Hey Quake,
We also wish our forum had some visibility somewhere on this forum. It's really hard to find our forum or any other ISPs forum if they're not in the main list.
Happy to hear you've had a positive experience with Velcom so far and we do thank you for your support .
Kind Regards,
Matt | |
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OttawaRogers
@gc.ca
| Question about land line I'm in the process of deciding whether to switch to Velcom from Rogers. I've provided my circuit number to Velcom - because I'm on Rogers Home Phone (formerly Sprint). My one concern is that if there is an issue with service, do you guys go to Bell or deal with Rogers?? | |
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| VelcomJoe
join:2007-09-07
Brampton, ON
| Re: Question about land line Hi OttawaRogers,
We would go through Bell for the provisioning of the circuit. The only thing we need from Rogers is the circuit number. We go through Bell to do the rest. Hope this has answered your question.
Kind Regards,
Joe | |
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bluekeys
join:2008-03-15
Toronto, ON
1 edit | Losing connection in Toronto Hi there,
I just found this forum and thought I would draw attention to this thread:
»Velcom HiSpeed
I would have posted here if I had found this forum earlier.
said by blukeys :said by jackjack54 :
However, over the last 1 or 2 weeks, service reliability has been terrible. I have had constant dns server problems, slow crawling speeds (not phone line related), and authentication server error messages. I'm sure they're fixing these problems as we speak but it's been pretty bad lately.
Same here, although it's likely Bell's fault. It drops connection out of the blue while I'm on the internet. Sometimes browsing goes out first but I can still get email which is odd! Then I lose connection entirely. I haven't bothered calling tech support because it usually comes back on in a short while but my connection was out from 10:00 pm until 4:30 am tonight. Are you in Toronto by any chance? I'm at Dundas West and Bloor. | |
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See 25 replies to this post |
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asif9t9
join:2006-01-01
Oakville, ON | Are we going to get throttled? So the big news now is Bell is throttling. Teksavvy seems to be up in arms. What's up at Velcom? | |
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See 16 replies to this post |
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zipperhead
@rogers.com | service any body else down ?, last night lost service and ran diagnostic on my modem- my end looks o.k. but my connection is still down today. | |
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| VelcomJoe
join:2007-09-07
Brampton, ON | Re: service Hey zipperhead,
Can you please PM me your details or call in to our tech support if you dont mind so that way we can look into the issue. Thanks
Joe | |
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| VelcomMatt
Premium
join:2006-01-26
Brampton, ON
| Re: Velcom webhosting? Hello AgentKiwi,
First I would like to say that we're happy to hear that you are happy with our Internet Service. For the web site hosting I believe it would be best if you were to e-mail sales@velcom.com since this is a separate division in the company which handles; Virtual Hosting, Dedicated Servers and Colocation.
From my knowledge for the Virtual Hosting we provide the control panel "DirectAdmin" which makes it easy for users to manage and administrate their web site.
If you have any other hosting questions please e-mail sales@velcom.com
Regards,
Matthew L. | |
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AgentKiwi
@velcomdsl.ca | Re: Velcom webhosting? Ah, I see. Thanks | |
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jerrycan
join:2008-04-03
Kitchener, ON | Getting a VPN service... Just a feeler. I'm getting a VPN connect (thanks Bell), but before I do, could one of you Velcomites answer this? Does Velcom have anything in the offing like VPN for its subscribers (maybe as an addon?). | |
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| VelcomMatt
Premium
join:2006-01-26
Brampton, ON | Re: Getting a VPN service... Hello Jerrycan,
Unfortunately, Velcom does not offer this service.
Kind Regards,
Matthew L. | |
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Aurelian
join:2008-06-22
Richmond Hill, ON
| DSL Service Down Hi There. I just recently signed up with Velcom. I received my modem and Bell came to install the Dry Loop DSL while I was out of my house. So I connected the modem up and I get a solid DSL sync light, called Velcom to find out my username and password and then tried to log onto the network. I was able to log on successfully, but although I received an IP address I am unable to ping anything other than my assigned IP. No luck in pinging the DNS server or anything else for that matter. I called Velcom up 3 times but they said that the problem is that the Bell network is experiencing outages but this has been 3 days ago and I checked the Bell network and they said everything is fine so I'm not sure where to go from here. Does anyone have any suggestions? TIA. | |
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| velcomrob
Premium
join:2006-11-28
Brampton, ON
3 edits | Re: DSL Service Down sorry old post, ignore my reply unless you still need of support. | |
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asif9t9
join:2006-01-01
Oakville, ON | Upgrades So what were the upgrades going on yesterday (July 30/08)? | |
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See 57 replies to this post |
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chumly
join:2008-08-26
|  Can't hear support?
I am in Guelph and have not had cell reception issues since the late`90's and I don`t have audibility issues on other calls.
Anybody? | |
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| countaltec
join:2008-06-11
Mississauga, ON | Re: Can't hear support? I hear them clear enough when I call. No issues. What I really wonder is how come I get the same person whenever I have called Velcom. I guess they have a minimal after hours staff. | |
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| VelcomJohn
join:2008-08-20
1 edit | Hey Chumly,
Recently our VOIP provider were having issue's on their end, such as packet loss.  Which caused really bad noise and delay on the line. So as far as I know everything is fine with your cell phone reception
Regards,
John Black | |
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| | chumly
join:2008-08-26 | Re: Can't hear support? Thanks for your post, but there has been no change to the phone system.I am still experiencing all the same issues I had before the move/upgrades.I just got off the phone with them and the delay and background noise is still a problem. | |
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| | | VelcomJohn
join:2008-08-20 | Re: Can't hear support? We are currently looking for a better VoIP provider.
Regards,
John Black | |
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tigeraid
| Network Problems in London? I've been waiting on hold with Velcom tech support for almost 2 hours now, is there anyone at work tonight? It says 24/7 tech support...
I'm getting pretty severe packet loss and poor speeds, intermittently, since last night... wondering if it might be related to the big rain storms. Already tried it with another computer, a different RJ11, with and without router, everything... Anyone there? | |
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| VelcomJohn
join:2008-08-20 | Re: Network Problems in London? Hello tigeraid,
As far as we know there was an outage in Bell, also our phone provider was having issues and we couldn't receive nor make any calls. We are sorry for all the inconveniences caused to you.
Kind Regards,
John | |
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chumly
join:2008-08-26
| Email down I have been unable to get email for 24 hours now, since Oct.14th, customer support tells me "we are working on it" I am thinking that when my next invoice arrives a pro-rated discount would be in order...I realize moving locations is a huge task,but this is getting irritating. | |
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See 17 replies to this post |
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alexs25
| Can Velcom influence neighborhood line upgrades? I have "high speed" service even when I was with Bell but apparently my lines can only support 1.4-2 speed.
This is in Scarborough to, you would think lines would be upgraded by now...the CO is less then a km or less then half a km away to...
Can isp's actually help to push Bell into upgrading? Or are we stuck until "Bell feels like it"? | |
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Quake110
join:2003-12-20
Ottawa, ON | Re: Can Velcom influence neighborhood line upgrades? Unfortunately, I think we're stuck with "Until Bell feels like it".
My friend is using ncf.ca and living in downtown Ottawa. His attenuation is 63 db and he can't do anything about it. | |
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| | VelcomJohn
join:2008-08-20 | Re: Can Velcom influence neighborhood line upgrades? Quake110 is right, unfortunately we can not influence Bell in any kind of way to upgrade lines.
Kind Regards,
John | |
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Velcom webhosting?