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 Jimdaboe
join:2001-01-16
Corpus Christi, TX
 ·AT&T Southwest
| Earthlink WiFi in Corpus Christi Hooked up with Earthlink WiFi for 3 days and it doesn't look good. Very strong signal(only about 200 to 250 ft. from 2 different antennas. The speed is terrible, only avg. 250Kbs with 250ms latency. When Feather WiFi had the city WiFi and it was free, I was getting 2 Mbs + speed from a cheap USB WiFi dongle. Don't try their on-line support chat, they are reading from scripts. Phone support was a lot better but it takes about half an hour on hold before you speak with someone. He didn't fix the problem but promised a tech would be out to check the node within 24 hours. I kind of doubt a phone tech who is probably in India, can get a truck to roll to a node in my area in 24 hours! I'll give them a couple more days and see what happens. I'm sure glad I didn't cancel my DSL line! | |
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 | | | Re: Earthlink WiFi in Corpus Christi Yeah, you're having about the same issues I'm having. I suspect they're chaining their wifi routers as repeaters across large areas and getting massive loss between them. Try a traceroute, you may see what I mean. It's pretty obvious to me here.
Good luck trying to cancel. I've been on the phone with them for 2 hours just to try to cancel. | |
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| | Earthlink Wifi Extreme (Corpus Christ, TX area) I have spent HOURS on the phone with tech support and only getting about 1/3 of the advertised speed.
Apparently they TRYING to sell a service (up to 3 megabits) on either an already over taxed infrastructure or they don't even have the infrastructure to support it.
My connection is excellent (-45 dBm) to the router on the poll (using their PEP modem) and retries are 0 most of the time. Nothing wrong with my connection to their network.
Am considering calling Corporate support, then if no reasonable response I may look into initiating a class action lawsuit against Earthlink for misrepresentation (as well as filing complaints with Attorney General, BBB and other relevant agencies).
They should not be allowed to sell something they can't provide. | |
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| | Anaheim WiFi Outage My Earthlink WiFi service has been out for 5 days now. Tech support (India) says "No problems found, try resetting the modem". I told them I've done all the B.S. stuff 10 times already and that I bet I can get TW to install cable internet before they manage to fix my problem. The TW installer comes out this Friday 
Goodbye, Earthlink... | |
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