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TheCaptain

@propel.com

GTVI Dialup & Hosting Ripoff

BEWARE of their Dialup - and probably their DSL, too. They are a shady company!! I signed up with GTVI on Feb 21, 2007 for this dialup package:
said by GTVI Website :
»www.gtvirtualinternet.com/Intern···dex.html

1. Price
Internet access as low as $7.16 a month with Security Tools! That’s not an introductory price that goes up later like other providers. Discounts available for paying beyond monthly payments.

2. Unlimited Email Addresses
*Unlimited E-mail Accounts for life! Never change your e-mail again. The ultimate in portability! Keep them even if you leave us. Biggest objection in switching providers totally eliminated! No risk, even if you leave.

3. More Webspace
5 Gigs for Personal Accounts, 10 Gigs for Business Accounts. Online website builder tool available. Flat rate and custom web development available.

4. Optional Domain name
Optional domain name so your website is: www.yoursite.com. No extra fee for hosting like everyone else. **Free domain name available.

5. Security Tools
Free Security software: Firewall, Anti-Virus, Anti-Spyware, Anti-Phishing, Spam Control, Pop-Up Blocker, Safer Browser and E-mail.

6. Personalized Support
Friendly support through e-mail or phone with real people in the US. No extra to talk to someone or per minute charges.

7. Easy Switching
Tools to help you migrate from your current provider.

8. Huge Network
Nationwide Access Covering approximately 98% of the US Population. Expanding Coverage Area - Canada and Puerto Rico recently added. Wherever you travel, even if no high speed is avilable, you’re covered!

Here's the receipt for payment:
said by GTVI e-mail Receipt :
Main Package Personal Nationwide Dialup & Web Accelerator:
3-Months @ $21.46 + Setup: FREE
Domain Addons: none
E-mail Account: bxxxx@gtvimail.com
E-mail Password: **********
--------------------------------------------------------------------------------
Package(s) Total $21.46
--------------------------------------------------------------------------------
Sub Total $21.46
Tax Due $0.00
Total PAID $21.46

There was a bit of a problem getting my account setup - I had to go through PayPay's Resolution Center. Like a dummy, I trusted the honesty of the company and dropped the dispute on March 2nd, after GTVI called me and said my account was setup. After using 21 hours 33 minutes and 42 seconds of the service over 6 days - my account was mysteriously suspended and was never restored!

I tried calling them but there was no answer so I resorted to sending numerous e-mails and filing trouble tickets in the secure area of My Account page. To this day there are still 5 unanswered trouble tickets and not even one reply to any e-mails sent to them! The only things I actually received for my $21.46 were the 21 hours 33 minutes and 42 seconds of online time and the "lifetime" e-mail account which I'm actually afraid to depend on because it could disappear without warning or reason - just like my dialup access and hosting.

Be wary of these guys!

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