  cabanaDepartment of AdjustmentsAssistant
join:2000-07-07
New York, NY
AT&T Southeast
56k Lookout! (broa..
| JetBroadband Acquires Suddenlink Customers Suddenlink customers in Virginia have been acquired by JetBroadband.
If you have been a Suddenlink customer, JetBroadband asks that you continue to contact Suddenlink at (800) 972-5757 for any customer service issues until the end of August.
Suddenlink Welcome Information | |
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bhurmam4
join:2006-10-10
Christiansburg, VA | After the change So the change over is here, and the speeds are higher and more consistant so far. Only strange thing is when I run a speedtest at speedtest.net, the ip makes the speedtest originate from london. Pings are still just a little high, but better overall. Anyone else have experiences good/bad? | |
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 | Laenir
join:2006-11-30
Lynchburg, VA
1 edit | Re: After the change My internet connection was in and out yesterday evening. I also experienced the issue regarding speedtest.net and london. Funny enough, every time I went to google.com, I got redirected to google.co.uk as well.
When my connection was up, I did notice higher speeds, but for some reason (possibly the flakey connection) the upload tests would always hang and not complete.
I'm at work now, so I don't know if things are stable today. I'll have to wait until lunch or after work to check it out.
*edit* I just checked the connection while at lunch, and I had more than 3 Mb download, but my upload was 61 kb when it is normally ~512. I rebooted the modem to see if that would make any change, but I was not receiving an IP address after the modem initialized. My tv connection did have intermittent problems at that time too, so I'm sure the two are related. | |
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| | bhurmam4
join:2006-10-10
Christiansburg, VA | Re: After the change I'm getting redirected to the UK google as well. Could be worse I guess, my connection is more stable and faster than it has been in months. Hope they keep it up. | |
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1 edit | It's 6 p.m. here on day 2 of the switch and my speed tests are far from great. Mostly my upload is timing out and the speed is literally 7 kb and it took 4 mins to finish the upload part of the test. Hopefully things will get better soon. I think they are still ironing out the bumps in our area Laenir. | |
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| | Laenir
join:2006-11-30
Lynchburg, VA | Re: After the change Thanks for the reply, grasspicka28! As much as the speed tests suck, I'm glad you were able to confirm that the upload issues are not just on my end. I'm having exactly the same issue. | |
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| | Laenir
join:2006-11-30
Lynchburg, VA | Speeds are looking better tonight. The upload test actually completed with no problems.
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| | | The night the switch came, it seemed to take hours before the modem synced.
My speed tests are all over the place, but are generally higher than normal.
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| Laenir
join:2006-11-30
Lynchburg, VA
1 edit | I just got off the phone with JetBroadband Tech Support and the guy said that there is an open case in my area regarding upload problems. He said there was an issue with the upload channel causing packet loss and that was probably the cause of my issue. The case had apparently been updated just an hour ago so techs are working on the issue, but there was no estimated time to repair.
If anyone else wants to inquire about the case, it is case number 070826-00251.
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| | | | Re: After the change While I hope they get your upload problem fixed soon, I would not recommend holding your breath. I have been having the upload issue for a month constant during peak hours. On and off for the past year before. While there tech support is polite and able to look up issues, they are given no information and rarely any help besides someone is working on that. I have come to the conclusion that someone is on vacation. There Customer Service is a total joke. Twice I have had to explain what ping or latency was because the rep was shocked that I had internet, yet i was calling. Oh and don't bother calling CS without a work order, they wont even talk to you. Anyways I wish all the new Jetbraodband customers the best of luck. At this point I am still trying to find a viable replacement. I would have switched to dial up except i have no land line.
PS. Got off the phone with CS about 10 mins ago, they blamed all my problems to the sudden-link merger. She then let it slip that they were suppose to blame everything to the merger. | |
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| | | I wish I had the lowest of what you all are showing!
This is very very sad.
I am in Bedford, VA. This supposed to be 5 meg download.
Anyone else in Bedford, VA area???
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| | Laenir
join:2006-11-30
Lynchburg, VA | Re: After the change Sadly I'm looking more like you now that it's two hours later.
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1 edit | Re: After the change Laenir,
I called tech support Monday because I couldn't pull up webpages and during the conversation I mentioned your case number. The lady responede by saying that the issue was only for 4 customers in this area and she couldn't tell if I was one of them until we got my modem sync'd up (which never happend while we were on the phone).
I'm starting to lose hope that we will ever have decent service in this area. I coudn't even run a download test last night. Tonight the upload isn't timing out as much as before but my speeds are slow. Here was my 11pm speed test. This test is the fastest my upload has been since the switch. If things don't change soon I'm gonna cancel my service. I'm gonna call the local office and tell them to either make it work right or disconnect me. One year of this crappy service is enough.
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| | | | | in bedford here . . . this has got to be the biggest step backwards we have ever taken. After many calls to CS and TS I finally began to work after being out after the switch. But like you ajax I am getting pitiful speeds. They say we should see them increase after they "level out" what ever that means 
If this cut over is an indication of the level of expertise of this company we may be headed down a rocky road. I only hope that they get it fixed and they can at least provide service comparable to that of suddenlink.
What I am really worried about is the cap limits that are absolutely archaic. A 20 GB limit is crazy for any one that uses any video service or d/l music from any of the music stores. I use a slingbox and have it on all day in a remote location . . . I would think that I upload 80 to 100GB a month with that and FTP and a webserver. At 5 bucks per GB extra we could have some serious bills! I never had an issue with charter or suddenlink on this . .. . ever.
I must say though that the people they have in the CS dept are very nice and try to be as helpful as possible. Let's see their internet service match their Customer Service!
Two days ago I was testing down at 4000+ kbps with suddenlink
Yesterday I was down at 88kbps with jet
Today I maxed at 315 kbps. . .
sigh | |
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| | | And one more for the road.
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| | | I called last night and talked to them again. They said it would level out in a couple days.
This is what I have today. It is much better.
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| | | Tests done at 8-9am have not been accurate imo. I have been with jet since they were nesbe in the timberlake area of lynchburg(bout 20 mins from downtown bedford). Anyways there service tanks between 4-6pm with mainly the upload being affected. It has gotten alot worse in the last month but has been like this for last year. Calls to tech support are answered with, its a known problem. Calls to local office are answered with inchoherent babbling | |
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| | | | Re: After the change I am still in the slow range . . . a bit faster, but still not even close to the speeds I was getting with suddenlink. Like I mentioned above I called CS yesterday and they took my name and number but I have yet to hear from them.
I am giving them until tomorrow and then I will call CS and really complain and ask for a credit. Either that and dump it and go to DSL (shudder) . . .
I have never heard anything good ab out nesbe in the new london and forest area . . . I am not looking forward to this. | |
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| | | | | Re: After the change wow, here I thought jet broadband would 'save the day' so to say, for people who have been without broadband for years.
i just moved in with a buddy who's had jet broadband since they offered the service in the campbell county area, in between lynchburg and altavista. when he first got it, i saw his speeds, they were fantastic. now packet loss is insane.
doing a tracert to google.com shows the drops right after it hits their servers housed on old at&t lines.
we've gotten 3 responses. first being everyone in the area is on the same server which is causing a massive packet loss during peak hours (5 - 9pm). the person whom gave us this response also informed us that they were working 24/7 to build another server to help alleviate the congestion that's currently happening. as i called tech support and mentioned the tracerts they told me that it would resolve soon and to 'keep doing whatever i was doing', which made me chuckle a bit since usually when i'm told this, i'm given an email address to show where the packets are dropping.
second response is that there was something wrong with the line going from the house to the pole, which i quickly dismissed due to the fact that my tracert got past the pole with less than 100ms ping before the happy asterisks started. this from a 'senior technician'.
third being that it should be resolved by tomorrow (sept 6th). this was from the tech that was suppose to be sent to the house to check the line that the senior tech scheduled an appointment for last week.
all in all it seems like they 'bit off more than they could chew' and everyone is suffering for it. before moving into my roommates house, i lived in altavista on embarq DSL. alot of people dismiss that service as 'crappy' but it was a heck of alot better than what's happening with jet. | |
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| bhurmam4
join:2006-10-10
Christiansburg, VA | not to mention several disconnects throughout the day | |
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| | JetBroadband Traffic Caps I live in the Radford area and besides being totally pissed about these new traffic caps of a puny 20GB, I'm confused about when these new caps will actually come into effect. I did the math and 20GB a month comes out to about 680MB a day. Anything over 20GB a month and you'll be paying 5 bucks a GB.
Anybody know when we should start rationing our downloads? I hope this company crumbles quickly and we get a real provider like Cox who has 12Mb service in Roanoke.
Another thing that I find strange is that their site says that the top speeds in this area will actually be DOWNGRADED from 3Mb to 2Mb. 60 bucks for 2Mb AND a traffic cap??? This is INSANE people. However, right now I'm usually getting around 5Mb speeds and a CRAZY upload of 1Mb to 2Mb. Regardless, who needs all this bandwidth if they're telling you how much you can use it?
Thank God I have Dish Network for TV, because I wouldn't be suprised if they start telling people how much TV they can watch...
They (and other ISP's) say that traffic caps are in place to deter P2P users. I say that's a load of crap. If they want to deter P2P users, then start rationing UPLOAD traffic and not download traffic.
Anyway, if anyone knows when we should start watching out downloads then let me know. I got an email the other day which is how I learned of this new takeover, and the email said that the takeover would be "complete" August 22nd. It also said that there would be a future email about how to change your email address from suddenlink to jet. I ASSUME that since I haven't gotten any other emails about changing my email which means I can't log into the jetbroadband site to check my traffic tally that as of now the cap isn't in effect.
I called the other day after I got this email and some clueless "tech" on the line said they "have no plans to change anything" but the jetbroadband site clearly shows a traffic cap of 20GB for radford.
Any info and your opinions is appreciated. | |
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| | | Re: JetBroadband Traffic Caps For those of you that might not be familiar, I meant Radford Virginia. | |
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| Laenir
join:2006-11-30
Lynchburg, VA
1 edit | The FAQ for your area (and mine) states that there are no initial plans to downgrade your previous plan or raise the price. There is no mention of the bandwidth caps. The customer service rep you spoke to probably has the same talking points.
"Will my prices increase once I transition
to JetBroadband?
At this time we have no plans to increase rates but any price adjustments would be planned and communicated to you in advance through bill inserts and messages. Any adjustment in prices will be performed to reflect the value of JetBroadband services, investment in new products, and enhancements to JetBroadband’s customer service.
Will there be any changes to my High Speed
Internet services with JetBroadband?
JetBroadband will be working immediately to improve high-speed internet reliability and to increase speeds.
Will the speed I get with JetBroadband High
Speed Internet differ from the speed I have
now?
Initially, the speed that you will receive with JetBroadband will be the same download/upload speeds you have with your current provider. However, JetBroadband will be working immediately to improve high-speed internet reliability and to increase speeds."
This is all found here: »jetbroadband.com/pages/pressDeta···Page.php | |
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| | | | Re: JetBroadband Traffic Caps That's not what it says here. Check out the screenshot from their site. | |
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| | | | | Re: JetBroadband Traffic Caps I want to give them the benefit of the doubt on this issue. My guess is that the webmaster copied the Internet packages listed from another market without verifying the actual packages available. | |
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| | | | Laenir
join:2006-11-30
Lynchburg, VA | Re: JetBroadband Traffic Caps You may be right about that, perlkid. It could also be that any pre-transition package with Suddenlink is considered a grandfathered plan (at least that's the term for it at Cingular, now the new At&T.)
New customers (not former Suddenlink subscribers) would not be eligible for the grandfathered plans (which formerly Suddenlink customers would probably not be forced to move from unless you requested the plan change.) New customers would have to pick from the plans shown in the screenshot. | |
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| | | | | | | Re: JetBroadband Traffic Caps I have been asking the same question and have not heard a straight answer. . . . If there is a 20gb cap with 5 bucks per gb I am going to get charged through the nose.
I have yet to hit 3mb on any test. 2400 kbps is the best where I was getting 4300 kbps with suddenlink.
We need fios. | |
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| | | | | | | | Re: JetBroadband Traffic Caps FYI traffic caps WILL be in effect for EVERYONE serviced by JetBroadband whether you're a former Suddenlink customer or not. FUCK THESE PEOPLE. | |
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1 edit | Re: JetBroadband Traffic Caps Traffic caps only, or are they planning to decrease our speed by 1/3 and charge us 50% more? | |
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| | | | So can you game on xbox live and not go over the limit?If not im not getting it | |
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| bhurmam4
join:2006-10-10
Christiansburg, VA | I never thought I'd say this, but I'd kill for Comcast to buy up this area. They have the other side of Christiansburg, but not over here, and Verizon's service here at the house only hits 768 down reliably. Something's gotta give. Connection's not staying up and these caps of which you speak makes me afraid to do anything. The trial of Office 2007 we downloaded was 1 GB in itself. | |
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| | | They can go to hell with their traffic caps. We are a paying 30-50 dollars of our money for a month for service and they are going to tell us how much we can download or upload on the net or charge us more, for something that our tax money built anyway, they should be paying us. Might as well not be playing any types of games online, download movies or anything. I didn't know we lived in a communist country. Fuck them and the horse they rode in on!!  | |
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1 edit | Re: JetBroadband Traffic Caps One more thing... I know that those are just stock photos on their website (see the screenshot I posted above), and those people don't have anything to do with JetBroadband, but I'd like to strangle that *** on the top with her headset cord and take that CRT monitor in front of that other *** at the bottom and turn it into a nice hat for her. It's like their both saying "Welcome to JetBroadband!! We've come to destroy your consistent speeds and ration your bandwidth!!! Have a nice day **** !!!!!!!"
In case you can't tell I'm pissed. | |
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1 edit | The other day after my speed was worse than dial-up I broke down and called these #####. The wormy little #### on the phone said that "traffic caps are becoming quite common". I told him bull####. He says "there are traffic caps in place all over Canada". I replied by saying "yeah #### that's Canada where the IT infrastructure sucks. You people just want to generate money by selling more bandwidth than you can provide." By this point I was about to blow a gasket and just hung up on him. During the course of the call I learned that although they won't be downgrading anyones speed that there WILL be traffic caps for all customers. He says he's unsure whether they're enforcing them as of yet but if they aren't already in place that they will be shortly. IMO, there should be laws in place that say an ISP can't sell service that they can't provide.
I did over 40GB of downloading last week which is unusual, but not unheard of for me. If they try to charge me for it I'm gonna tell 'em to kiss my ### because: 1 - I've never even recieved a JetBroadband bill yet which means I can't set up my email account which means that I can't log into my personal page on their site to even check my traffic usage.
Until these #### came along my speeds (with the exception of one time about 2 years ago), have ALWAYS been 90 to 100 perecent of what I pay for. I've been a Charter/Suddenlink customer for almost 5 years now and have always been completely satisifed with my service until now. But hey, as long as my speeds stay at 56K then I'll never have to worry about going over their #### limit!!! I can't get DSL where I live but I told the prick on the phone that if I could I'd pack up and move right now today just to get away from JetBroadband.
The only complaints I've had about Charter and Suddenlink was that the speeds haven't increased from 3Mb in about 3 years now. When I moved to Christiansburg Charter only offered 768Kb compared to the 1.5Mb that Adelphia had in Blacksburg at the time which is where I moved from. But in Blacksburg, even though I paid for a 1.5Mb line I was lucky to ever see even a third of that when the students were in town. After about 6 months the speeds increased to 1.5Mb in Christiansburg and then about a year or more later it went to 3Mb which is where it's been ever since.
My mom lives in Roanoke and has Cox. She has 12Mb service and gets every bit of it all the time.
Maybe we could get some sort of petition going. I'd do what I can to help if there's more people interested. | |
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| | | MikeVa
join:2002-02-01
Rocky Mount, VA | Re: JetBroadband Traffic Caps I spoke with someone the other day. She told me that the traffic caps will be put in place soon. She also said I shouldn't have a problem going over the 20Gig/month limit. I explained that there shouldn't BE a limit. She couldn't answer me. This is all bullshit. I can go with Embarq, but I'd rather not.
Man this sucks. | |
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| | | | | | Re: JetBroadband Traffic Caps Mike,
I went with embarq several months ago when suddenlink wouldn"t help me with my router. I have been very pleased with them They are hardly ever down and you get the speed you pay for most of the time | |
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| | | I was only with Suddenlink for a month and the service had no problems what so ever. Now with Jetbroadband all I have is speeds that are close to dial-up. I recommend everyone to call everyday for every little problem you have and demand a credit on your account for the problem. I've gotten a free month of internet as well as $5.00 off my account because of an audio outage on Comedy Central.
Radford residents - let this company know that they are not welcome here. | |
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| | | Im in rustburg
Well im having some problems with my speeds also.During the am hours i get around 3000 download and 900 upload but after 12pm it SUCKS..Ping times go from 50s to 70s to 200s to 800!!!and download speed goes below 1000 and uploads anywhere from 500, to 100s.Is it because more people are getting online at those hours?If so why dont the just add some more servers or something.Any imput?I cant play xbox live in the evening hours because of the lag.No splitters just strait calble.The checked lines already and all is fine.I gues we need to keep bugging them so they will upgrade there end. | |
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| | | This company is AWFUL. I've had outages EVERY SINGLE day from 6pm - 1am for 2 MONTHS. They are basically stealing from people. I pay for 1.5 mbps and get about 300kbps. That's slower than the lower grade of service. Streaming video or internet gaming is completely out of the question. I've called support half a dozen times and they never know what the problem is or when it will be fixed. They do know there is a problem, but they don't know what it is. 2 MONTHS. Tragedy that they are the only company in my area. Friggin crooks. | |
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| | | So, my jetbroadband goes out on wednesday. I call them, they say, leave your router unplugged for 48 hours and call us after that to see if it was the router instead of your modem. So the NEXT day, i call them to tell them its still broken, they say, We told you to leave it off for two days. I tell them I dont have that kind of time and that I know i have a problem that needs dispatching to fix. So they tell me a guy will be here in 2 days. No guy after two days(Friday and Monday). Call on the third day to try to figure out why. The woman starts asking me diagnostic questions...Have you tried unplugging your modem, do you have a splitter, etc. I tell her Ive already answered all those questions 5 other times and Im not answering them anymore, that she can look at my file. She says something smart, I tell her to lose her attitude. She replies, "No, you lose your attitude, SON." I talk to a manager who ensures that my ticket has been marked urgent and they will be here that day to fix it. They never showed. So now I'm out of internet for over a week, 10 bucks down the drain. I think I'll call tomorrow and mention the BBB, that seems to help sometimes. And more on point, if im ever charged for exceeding bandwidth, that is a bill ill never pay. | |
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| | | Rick Dublin,
Let me address your concerns as outlined in your posting. I am the President of JetBroadband & take all comments and concerns very seriously. First- Jet inherited a HUGE amount of technical problems from the former operator. Most technical solutions formerly deployed were "band aids" not long term. in the past 60 days, Jet has invested over a million dollars in network equipment to improve speeds & reliability. Have we resolved all issues permanently in Radford, Bedford & surrounding areas? Absolutely not. Are we working 24/7 to do so? Yes, we are. I apologize in advance if you are still having connectiovity problems- we will be splitting nodes(more), traffic shaping(again), and installing NEW CMTS & other equipment most nights after hours. We will be deploying technology to address Peer to Peer use(that affects all customers in your node) shortly. We will increase speeds to 3 Meg & 5 Meg(new product) by year end. On the video side we have already added HD & will add more, as well as additional digital programming.
At this point, I ask you for your patience, and to contact tech support -call 877-7GETJET if you are not receiving the service level you expect.
Thank you for your patience & understanding as we build a better network. | |
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See 15 replies to this post |
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| | | I been calling this JetBroadband almost everyday about the internet connectivity. It kept disconnected every few minutes. But i do not think they took it seriously. in addition the internet speed is getting worse. We did a speed test on it and we getting "less than 500kb". But the tech guy told me that we had a 4MB connection!! Speaking with some of the professors they told us that very likely we had "4MB" connection written in our profile but in reality "jetbroadband" gives us 500Kb - 1Mb connection. If this the case every "jetbroadband" customers should file a lawsuit against them. Not to mention about their new phony advertisent on the tv providing customer with false information. "YOUR CABLE CONNECTION IS TERRIBLE" | |
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| | | I am glad I am not the only one with this problem - I have been fighting with the Bedford/Rustburg area office for 4 months now about this problem. I keep getting fed a line of bull about "we are working on the problem" or "it will be fixed next week" yet it is still an issue.
They have also recently started heavily throttling a bunch of ports (include 3306, MySQL) to the point of uselessness, but I cannot get them to confirm which ports are affected.
Verizon is coming out in a week or two to install dry-loop DSL at my place (3M down, 768Kbps up) for about the same price. I have a 30 day trial period for this. | |
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| | | According to my traffic monitoring software, service was down last night from around 12:30am to 1:45am. Lets hope this was because they were replacing/upgrading hardware. | |
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| | | well today the ping is better but speeds are still down .download is 900 to 1200.It should be around 3000 | |
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| | | well speeds are down now.196 down 160 up ping 513.What the F | |
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| | | | Re: JetBroadband Traffic Caps Problem still isn't fixed, surprise, surprise.
They definitely changed something Thursday night / Friday morning. Friday, Saturday and Sunday's behavior was SLIGHTLY better, maybe 10%, but still quite poor. Earlier days my graphs showed very steady crap from 3pm to 11-12. Now it is more uneven crap, with a few low troughs. Still plenty of ping times in the 500-1000ms range.
My DSL install date is 11/27, I can't wait. I just finished redoing our outdoor TNI to isolate the indoor wiring for VoIP and ran a new RJ45 line to the box so I have a direct line from the green/red screw-downs to the DSL modem. I just hope Verizon doesn't freak out when the open it up. I may even stick a note in the there explaining things. | |
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| | | I thought I noticed a _slight_ improvement on Saturday morning, but not enough that I would classify Jet's service as "usable". It still took ~10 minutes and various page reloads to do a Google map search.
I don't know how the NRV Unwired speeds will end up stacking up, but I'm already about 100x more impressed with their customer service than Jetbroadband's. I emailed them late one night and got a response first thing the next morning. I just hope I can get their line-of-sight-dependent service at my house.
It really bothers me that this part of Virginia can be so technologically bass-ackward, even with two universities practically within walking distance. As I hear it, Blacksburg isn't faring much better, with Comcast both raising their rates and dropping their speeds. Meanwhile, I'm at my family's house in middle-of-nowhere, Illinois and they get 10mbit (that actually runs at 10mbit) cable for $30/month. I don't get it, and I don't like it. | |
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| | | | Re: JetBroadband Traffic Caps Japan has 100Mbit residential service. | |
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| | | It is on JBs end.If you are getting the correct speed in the am and nothing in the pm then its on there end.I just guess they cant handle everything they took over.Need to add something more servers?I did read they are moving into a new bigger building and add more staff.NEXT YEAR!!!Maybe we will see some better speeds then.I just cant beleive they charge this much and you dont get half the speed ... | |
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| | | the problems continue. i envy those of you who can get DSL. I just found this post by googling for "jetbroadband sucks"! I'm in the Radford area and have had cable service from this provider for over 7 yrs, with cable modem service approx 5 yrs. charter had some problems about 2 yrs ago but finally got it straightened out. once JetBroadband took over it went all the Hell. if you're considering High Speed Cable access in the Radford area, run far far away from JetBroadband. I would, if I had any other viable high speed choice. I'm on my "backup" connection, Verizon wireless, it's slow but at least stable and better than dial up.
To make a long story short, we've been having terrible connection problems for over 4 months now. For 48 hrs i've been having between 35-75% packet loss. could not get in touch with customer support or tech support yesterday, have left phone and email messages, and as usual they have not been returned. I did get in touch with the Canadian tech support this morning, and as usual they proceeded to waste 20 minutes of my time and JetBroadband's long distance money
only to confirm that "yes there are problems in your area and we're working to resolve them as quickly as possible". BIG SURPRISE!
This packet loss makes the connection unusable to me. General web surfers might not notice it so much, but try to do anything requiring a stable connection such as using a VPN connection, remote desktop session, or download email via pop3 connection and you're dead in the water.
My patience has expired. This week i'm ordering satellite tv and trying to decide what to do for my internet connection. i will no longer pay $50/mo for a crap internet connection that i cannot use. Jetbroadband has failed in a serious way. | |
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| | | | Re: JetBroadband Traffic Caps FYI for anybody else in the area serviced by NRV Unwired, I finally gave up on Jet entirely and dumped them a few weeks ago. My impression thus far of NRVU...
The good:
* I'm able to play games on Xbox Live for the first time in months!
* The guy who runs the operation is honest. He told me up-front that he can't guarantee 100% uptime and had even had a few-hour outage recently when an antenna froze over. He was also happy to answer my questions about how he handles traffic shaping -- I was glad to hear that he tries to prioritize online gaming traffic while giving a lower priority to P2P traffic.
* They did a very clean job on the install -- ran the cable from the antenna through my attic and into my bedroom closet, basically making the whole thing invisible. It sounds minor, but I had a cable installer once just punch a hole in the middle of my living room wall with a screwdriver, stick a cable through it, and say "here ya go".
* It's a hell of a lot more stable than Jetrubberband with not much if anything in the way of timeouts, dropped connections, etc.
* Speeds are good (not great, but what is in this area?) and I usually see downstream in the 2mbps range. The upload speeds are pretty tight too -- I just did a speed test and hit 2mbps up as well as down.
* $35/month makes it $5 less than what I was paying Jet.
The bad:
* The company is basically run by the one guy, so I do have some worries about whether they'll stay around for a while and be able to keep up with demand, but then there's no long-term contract or anything so it's not like it's any worse than life with Jet.
* Minor quibble, but they only take payment by check.
* VPN connection to my office seems to slow down occasionally, though it's entirely possible that's our VPN's fault rather than NRVU's.
Overall, it's a breath of fresh air after coming from Jet, but I'd still trade an arm, leg, and an organ or two for FIOS to come to the area. Or even just a not-sucktacular cable provider (I lived in Northern VA up until a few years and at the time got 10mb cable + 70-odd channels of TV for something like $50/month, *sigh*). | |
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| | | | | Re: JetBroadband Traffic Caps great to hear that about NRV Unwired. If I could get him to shoot a wireless feed over my way I'd be thrilled but i'm too far out for now. The fella that runs that show is a stand up guy and he's committed to providing quality service to his customers. his upstream provider in blacksburg is rock solid and has been around forever.
for now, Jet seems to have resolved the issues i've been having. i'm keeping my fingers crossed that it stays this way but won't hold my breath. the run-around that JB's customer service gave me throughout the ordeal was quite humorous but very frustrating. | |
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| | | after a couple weeks of good service, i've now again had a non-usable Jetbroadband connection for 3 days straight. I am calling to cancel service tomorrow. this JetBroadband company is the biggest joke of an ISP i've ever seen. I've waited and waited for their "improvements" ad nauseum. I'm getting 65% packet loss now and all they can tell me is they're working on it to resolve the issue and there is no estimated completion date. i'll use a dialup connection if i have to (and that option gives me a migrane to even consider it) but no longer will i give my hard earned money to this company who does not care about its customers. JB is a mismanaged, incompetent company that will soon go belly up. | |
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| | Laenir
join:2006-11-30
Lynchburg, VA | Re: JetBroadband Traffic Caps It's not just you. Even in Lebanon (Southwest VA), we've been experiencing the same deal problems, and for part of the time, we could actually load websites, as long as it was a google domain--strangest problem I've ever encountered.
I'm looking at Verizon DSL as an option myself, but when I called them to ask about it, they couldn't find my address in their system. Apparently the apartment building I live in doesn't really exist or has a street number other than the one on the outside of the building. | |
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| MikeVa
join:2002-02-01
Rocky Mount, VA | What bothers me is that Jet Prez has not been on since 11/07. That IS troubling. I should extend our gratitude for him to come on here and help explain the transitions and problems. It must be hard to have to listen to all of our complaints. So, people, let's try and get him back here and help us out and stop slamming him and his company. I have had decent service for a while now. However, I do not download any games or music, so the cap doesn't affect me. I do agree that the cap is unreasonable and JetPrez has not addressed this issue.
So, JetPrez, please come back on here so we can talk more about our service and your commitment to the subscribers.
Mike | |
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| | | | Re: JetBroadband Traffic Caps Thank you for expressing interest in my returning to this site to discuss JetBroadband HSD service. As you may have noticed, we continue to improve the speeds and reliability requirements of our network. I have not responded to this site for a litle while, as I have been completely dedicated to that work. We increased the QOS for our most popular service, Mach 2 to 3 meg download and launched Mach 3 in many areas, at 5 meg. We will continue increasing speeds periodically, as needed. We launched a 4th product to our commercial base, JetNet4-visit our website for details. The complaints we received were hard to listen to, knowing that we were investing heavily, in labor and capital, as the complaints were coming in. However, for some time now, we believe we are delivering on the promise. There is still work to be done-much of the cable plant we acquired, was & in some cases, still is in need of attention, but great strides have been made, with more forthcoming. The cap issue is a concern for ALL internet providers. If you happened to live in a node(by chance) where your neighbor consumed huge amounts of bandwidth, it would slow you down, we are not interested in capping, we are interested in ennforcing our AU policy-if a consumer chooses to consume more than the package they're in provides for, they should switch to a higher consumption package. If they exceed that package allowance, switch again. Many of these heavy consumers don't always know they are using that much bandwidth, many are gamers, many consume video-its not our concern, what is our concern is that a consumer pays for the bandwidth consumed, if it exceeds the package- just like your cellphone package.
Thanks for your support, thanks to you, we ARE building a better network. | |
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| | | | | Re: JetBroadband Traffic Caps The moment I recieve a bill charging me extra for 'exceeding my package allowance' I will call and cancel my account. Additionally, I will urge others to do the same.
I have put up with the horendous service and the inept customer support. I have stayed with Jet Broadband even though the experience has probably been worse then any other company I've ever dealt with, and in return, we get traffic caps. | |
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| | | In case anybody wants to know, the caps are in effect. Apparently, I exceeded mine.
Jet Broadband has set it so all my TCP connections go through their transparent squid proxy. Basically, I can no longer use any program that TCP server (no IRC, no email clients, no IM, etc.), and worst of all, I can't use secure http (»), which prevents me from using Gmail, PayPal, Facebook, my bank's site, and quite a few other sites. They even forced some sites to redirect to 127.0.0.1, blocking my access. Also, every so often, they send me to »aup.jetbroadband.com.
I have had to tunnel my connection through my UDP VPN just to get things done. I will be calling Jet, and I will let you know how it goes. | |
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| | | | Re: JetBroadband Traffic Caps THEIR CABLE SERVICE IN FOREST, VA IS HORRIBLE, TOO!!!!! THEY SAY THEY ARE WORKING ON GETTING ALL THE CHANNELS CLEAR AND OF DIGITAL QUALITY..... NOT HAPPENING HERE!! | |
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| | | | Okay. As it turns out, they have a 60GB/month limit for my current plan. According to JetBroadband, I used 215GB in March. They had the limitations removed, and showed me where I can monitor my bandwidth usage. I really need to cut back... | |
|
MikeVa
join:2002-02-01
Rocky Mount, VA | For those who have been swithched from Suddenlink to Jet.. Have your modem provisioned thru their Tech support. I had download speeds of 300Kb/245Kb. Now after they reprovisioned the modem, it is running at 3400/1400. | |
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3 edits | Anyone get their first bill/welcome notice yet? I don't know about you, but I'm wondering what's taking them so long... Yesterday I got this in the mail though:
 | |
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| bhurmam4
join:2006-10-10
Christiansburg, VA | Re: Anyone get their first bill/welcome notice yet? I got the same letter, no bill though. | |
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| | | | Re: Anyone get their first bill/welcome notice yet? Welcome notice/first bill came in mail today. Apparently, my account was "extremely overdue". What the hell? I guess those of us who used Suddenlink's automatic monthly payments got screwed because they didn't/couldn't transfer our payment schedule to JetBroadband.
I see we have to fill out a paper form and send it in via snail mail. Come on... if they can process credit card payments on line, why must this be done through the mail??? | |
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| | | bhurmam4
join:2006-10-10
Christiansburg, VA | Re: Anyone get their first bill/welcome notice yet? I did autopay for Suddenlink and I took it off and made a payment to them (suddenlink) manually because I had a strange feeling something like that would happen. I hate to hear that happened to you. | |
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| | | |
2 edits | Re: Anyone get their first bill/welcome notice yet? Yeah, in retrospect I should have expected it. At any rate, my expectations of this company keep lowering by the day.
The only reason I'm still with them is their promise to add HDTV service "soon". My PC fuctions as a HTPC and has multiple NTSC/ATSC/QAM capable tuners installed, so having free clear-QAM local stations on cable is a much better option for me for recording than with Dish (which requires upgrading service and renting their DVR -- and they don't offer the Roanoke market in HD, either). | |
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| bhurmam4
join:2006-10-10
Christiansburg, VA | well despite me taking the autopay off and making my payment, jetbroadband and suddenlink managed to screw this up also. I got my first bill today and I had paid Suddenlink last month the 39.99 I was supposed to, as I was told, and they were supposed to transfer the funds to jet. I got my bill and it said I was past due and that I had a balance from last month. I cannot access payment info through suddenlink anymore so now I have to fax part of my bank statement to them that shows the payment was made so they will credit the amount. Between the constant problems and the agents who try to pass the blame off on me, I would drop these assholes if we had another option at the house. | |
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| |  Setting Up JetBroadband Email...
First off, I haven't gotten a bill in a long time and I know my account is past due. My wife called Jet and tried to get it paid but they said to wait until I get my first bill before trying to pay. My wife forgot to ask when that might be so I'm clueless as to when I'll get my bill. Anyway, I DID get the account number and tried to "activate" my account through the JetBroadband site but it didn't work. On the activation page where it says to enter your email I tried using my old suddenlink address as well as an "@jetbroadband.com" email with my old suddenlink prefix but that didn't work either. I keep getting some cryptic socket error message.
The welcome letter said to simply change your POP from pop.suddenlink.net to pop.jetbroadband.com and to change the SMTP from smtp.suddenlink.net to mail.jetbroadband.com, and to change the email suffix from @suddenlink.net to @jetbroadband.com. I did all this in outlook but it doesn't work either.
What gives? How do I activate my account and get the email working? I'd like to be able to log into the jet site so I can check my stupid network traffic and make sure that I'm not going over. (These traffic limitations are ridiculous BTW).
I hope this crappy company tanks soon and we can just be rid of them. | |
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| | | Re: Setting Up JetBroadband Email... Why does my name say @cablerocket.net below it? I noticed that jet uses cablerocket when I pull up ipconfig, but why does it say it here? | |
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|
1 edit | Quick update: I finally gave up and had to call them to get my email working. I also got my account activated and was able to log into their site and see my traffic usage (which is already up to 25GB for Sept. BTW).
As it stands, I would owe the money for my service which is 59.95 PLUS 25 dollars for the 5GB of traffic that has already gone over their crappy limit of 20GB. In case you didn't already know, they plan to charge customers 5 dollars per GB that goes over the pathetic limit of 20GB per month.
According to the person that I talked to, they're going to adjust my account when I get my bill (which I forgot to ask about again BTW). If I were you I'd do all the downloading I can before you get your bills.
Good luck to the rest of the JetBroadband victims... | |
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| |
4 edits | Re: Setting Up JetBroadband Email... seriously, that bandwidth thing blows. I have a $5/mo web hosting account with less restrictions than that.
You know, they make NO mention of bandwidth restriction & per GB overage charge in either the Internet Service or Welcome Letter/bill notices they sent out. They have not provided their customers with paper copies of any of their available service plans in either letter -- only a channel lineup.
They mention that a) they have no immediate plans to change service plans/price; and b) they would notify us of any change. Having the service charge listed on their website as a footnote is NOT notification. And it's listed as "may charge", not "will charge". I'd like this to mean, "in extreme cases, we reserve the right to charge", but that's unlikely.
If they're going to start that crap, they damn well better put it in writing in my next bill BEFORE they begin charging me for it. | |
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| | HDTV in testing phase in Radford A user over at AVS Forums mentioned that he'd talked to a JetBroadband rep and was told HD would be rolling out in the next 2 to 3 weeks.
In fact, if you do a channel scan, CBS, Fox, NBC and ESPN HD all show up now. No ABC or CW right now, and no subchannels. CBS and Fox are pretty weak but NBC and ESPN come in perfectly.
For anyone interested, the channels are:
104.1 WDBJ-DT
104.2 WFXR-DT
105.1 WSLS-DT
105.2 ESPN HD | |
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| | | Re: HDTV in testing phase in Radford I'm in Bedford City and I can receive the same 4 HD channels. My TV receives them on different numbers.
107.1 WDBJ-DT
107.2 WFXR-DT
108.1 WSLS-DT
108.2 ESPN HD
I think different TVs will display the channels on different numbers but I am not sure. | |
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| | | | Re: HDTV in testing phase in Radford No, we just don't have the same lineup. I own several different types of receivers/TV's and get the same lineup on all of them.
What's the deal with us not getting CW or ABC? It's cool that they're giving ESPN for free, but I'd rather have Discovery since I'm not a big sports fan.
Here's a more complete list of unencrypted QAM channels in Radford:
81.6 G4
89.2 ?? 24/hr infomercial channel
90.3 Fresh! (porn)
90.8 WCSN
92.2 - 92.53 Music Choice
104.1 CBS
104.2 Fox
105.1 NBC
105.2 ESPN | |
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| | | | | Re: HDTV in testing phase in Radford You all have a digital cable box picking this up or is this just the cable plugged into your TV and your TVHD receiver is picking it up? | |
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| | | OK, never mind I am getting the same now. | |
|
bhurmam4
join:2006-10-10
Christiansburg, VA | Outage/Speed problems Anyone else in the Christiansburg/Radford area have speed issues and outages this weekend? We had issues here and they continued into today until I called support, they said they hope to have it fixed sometime this week. Wish there was some other choice... | |
|
dfish3r
join:2004-11-11
Christiansburg, VA | Broadband Options I live in Christiansburg and am now a Jet Broadband customer.
So far the service is worse than what Suddenlink provided.
Connection speeds are highly variable and I see latency spikes all the time. (Although the evening hours are the worst.)
I thought I would mention NRV Unwired as a option for those living in or near Christiansburg.
»www.nrvunwired.net/
I've heard nothing but good things.
Unfortunately, I can't get line of sight for this service.
(even despite my constant pestering...)
If anyone else is aware of little known providers please post their information.
Competition is good. | |
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| | | Re: Broadband Options Thanks for the info. If it's available for me I'll be switching. | |
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| Chaded
join:2007-11-08
Radford, VA | Unfortunately NRV Unwired is not available for me in Radford, However I recently stumbled upon Citizens. Their High speed isn't available for me, but their wireless coverage seems to be available in most areas that are suffering with Jet Broadband.
»www.citizens.coop/internet/mobil···and.shtm
12 month contract, I'm gonna try and get a trial, but we'll see how that goes. Has anyone here had experience with this company? | |
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| | Chaded
join:2007-11-08
Radford, VA | Re: Broadband Options Called them Monday and they came out Tuesday to set everything up. They even asked what time worked for me and showed up at exactly that time! So no taking half a day off work to wait for them to show. So far I'm very happy with the service.
They don't offer a trial, but if you aren't happy and cancel within the first 30 days they'll refund any equipment you had to buy, and prorate the bill for however many days you used it. | |
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| | | | | Re: Broadband Options It would be nice if we had options like this in Lebanon, unfortunatly only Jet is available but Verizon says DSL is on its way, then bye bye Jet. | |
|
 PR
@cablerocket.net |  BrokenPropeller NarrowBand
| |
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| CR
@radford.edu | Re: BrokenPropeller NarrowBand Though I went to school at Tech, I was living in DC for a few years before I came back to Christiansburg. It's like stepping back in time technology-wise. I cannot believe I cannot even get DSL in my neighborhood. There is no solid choice in the area for high speed internet. Comcast, Intelos, Verizon, they all service the other side of C'burg, but not my side. I cannot believe that a town that is supposed to be in "Virginia's Technology Corridor" can't even get a 3G network on their cell phone...not that it would solve the internet problem. I never ever thought in my life I would be wishing for Comcast to take over the area so I can get some decent connectivity. It drives me nuts that I feel like I am living in the mid 90s when it comes to the internet around here... | |
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| | SMK
@cablerocket.net | Re: BrokenPropeller NarrowBand I have had Jet for about 4 months now in Lynchburg and I honestly say I have NEVER had so many problems with any company I have ever dealt with. The first two months I had it I had 7 techs come to try and fix my connection that disconnected every 5 mins. Their "fixes" consisted of power cycling the modem and telling me it was fixed. Finally on the 7th technician I told him I wanted my apartment to have a new line run to it. Once he did this it worked fine for about 2 weeks.
After 2 weeks my speeds in the evening dropped to literally 5 megabits per second. Half of the speed tests I tried to run would time it. It has been 2 months since then and they still haven't done anything to fix it despite numerous e-mails and calls. I basically have crappy internet all day and then no internet at night.
I ordered Verizon DSL last week and come yesterday when it was supposed to be turn on, I was informed my line was not "profiled" correctly for DSL and now a tech has to come out to my apartment. I can't believe how much of a struggle it is to get a decent connection in 2007. I had better service than this with dialup in 1995. | |
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| CP2
@cablerocket.net | I too am considering switching over to DSL - every night when I get home I find that my connection has disconnected - resetting the modem always gets me back online for at least a little while, but then it goes away again. Speeds have gone from a constant 3mb down/384kbps up that I got with Suddenlink to barely 1mb down & 150kbps up - if I'm lucky - how the heck did they screw up the infrastructure so bad?
It worked fine at the start - once I had my modem reprovisioned I got 5mb down & 1mb up - but it's steadily gotten worse since then. Last time I called them they simply told me "we're aware of the speed issue in Christiansburg and are working on it" - bull. That was 3 weeks ago, and it's gotten steadily worse since then. | |
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| | Does anyone have speed issues during the evening?
Am I the only one having these problems? | |
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| | | Re: Does anyone have speed issues during the evening? Yes - they have been having high latency problems from about 3pm to 11pm everyday. I have been giving them the technical info about where the problem is (mainly through tracert's) but they refuse or unable to do anything about it.
Problem started in mid July of this year. | |
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| | How strange is JET? WoW (isn't working) 
These are crazy results...for 1Mbit connection
Never the less I am still experencing 7-800 pings in WoW which makes it unplayable (prehaps that traffic is being groomed as JetPrez stated in another post.
here is a tracert to WoW's login server (a few hops from the actual server which isnt pingable)
Tracing route to us.logon.worldofwarcraft.com [12.129.224.117]
over a maximum of 30 hops:
1 19 ms 26 ms 23 ms 10.5.128.1
2 28 ms * 21 ms 10.5.2.31
3 18 ms 18 ms 15 ms 10.5.1.2
4 53 ms 59 ms 49 ms 192.168.168.9
5 49 ms 41 ms 47 ms s66-76-195-41.chtnwv.ab.sta.suddenlink.net [66.7
6.195.41]
6 89 ms 69 ms 66 ms s66-76-168-9.bssr.suddenlink.net [66.76.168.9]
7 94 ms * 70 ms ge-6-22.car4.Washington1.Level3.net [4.79.170.89
]
8 70 ms 69 ms 71 ms ae-3-89.edge1.Washington3.Level3.net [4.68.17.13
9]
9 70 ms 70 ms 71 ms att-level3-oc192.Washington1.Level3.net [209.244
.219.142]
10 136 ms 155 ms 167 ms tbr1.wswdc.ip.att.net [12.123.8.98]
11 132 ms 146 ms 147 ms tbr1.sl9mo.ip.att.net [12.122.10.30]
12 145 ms 146 ms 142 ms tbr2.sl9mo.ip.att.net [12.122.9.142]
13 147 ms 130 ms 151 ms tbr2.la2ca.ip.att.net [12.122.10.14]
14 135 ms 142 ms 131 ms 12.127.3.189
15 144 ms 147 ms 131 ms 12.122.255.74
16 152 ms 215 ms 196 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.12
9.193.242] | |
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| Laenir
join:2006-11-30
Lynchburg, VA | Re: How strange is JET? WoW (isn't working) Jay, I am also in Lebanon. I don't play WoW, but my wife does and she has the same problem as you regarding latency. Also, she is unable to patch the game now using Blizzard's P2P patcher (was working fine before), so we wonder if JetBroadband is blocking that as well. | |
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| |
1 edit | Re: How strange is JET? WoW (isn't working) Could be....we thought we had it bad with Charter, then Suddenlink. I wish BVU would take this franchise over. They already have fiber layed and internet service installed at all of the local schools... | |
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| | |
1 edit | Re: How strange is JET? WoW (isn't working) update for today
Tracing route to us.logon.worldofwarcraft.com [12.129.224.117]
over a maximum of 30 hops:
1 21 ms 9 ms 13 ms 10.5.128.1
2 14 ms 11 ms 10 ms 10.5.2.31
3 9 ms 17 ms 13 ms 10.5.1.2
4 51 ms 43 ms 47 ms 192.168.168.9
5 * 41 ms 39 ms s66-76-195-41.chtnwv.ab.sta.suddenlink.net [66.7
6.195.41]
6 64 ms 66 ms 63 ms s66-76-168-9.bssr.suddenlink.net [66.76.168.9]
7 66 ms 67 ms 66 ms ge-6-22.car4.Washington1.Level3.net [4.79.170.89
]
8 * 68 ms 70 ms ae-3-89.edge1.Washington3.Level3.net [4.68.17.13
9]
9 75 ms 66 ms 89 ms att-level3-oc192.Washington1.Level3.net [4.68.12
7.154]
10 * * 129 ms tbr1.wswdc.ip.att.net [12.123.8.98]
11 130 ms 134 ms 130 ms tbr1.sl9mo.ip.att.net [12.122.10.30]
12 139 ms 148 ms 134 ms tbr2.sl9mo.ip.att.net [12.122.9.142]
13 * 130 ms 136 ms tbr2.la2ca.ip.att.net [12.122.10.14]
14 135 ms 135 ms 131 ms 12.127.3.189
15 130 ms 139 ms 134 ms 12.122.255.74
16 131 ms 134 ms 137 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.12
9.193.242]
Line quality results...
»/linequality/nil/2311655 | |
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| | | | | | Re: How strange is JET? WoW (isn't working) Something is backward here
 | |
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| | Who else in Bedford has crappy service?
What I want to know is if there are any others here in Bedford who are experiencing what we are. We pay good money for the service claimed to be provided, but to date, the performance is seriously lacking...to put mildly.
I think that our local government has to address this: they sanctioned this company to provide cable access to the citizens of the city/county and if we can't get the service that is promised we ought to contact the officials concerning this.
We can't be alone in this... | |
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| | | Re: Who else in Bedford has crappy service? The service has been poor EVERY SINGLE DAY FROM 3PM TO 12AM since around July 12th of this year. They have given numerous excuses and times when it would be fixed, all have turned out to be BS.
Current estimate from them is the end of the year, citing bandwidth capacity problems.
There are other threads with detailed info. My advice is switch to DSL if you can. Mine should be active today or tomorrow. | |
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| | | Not an option for us as we live just north of the city of Bedford and Verizon has been stonewalling for years about providing DSL in our area. So....long story short we still have access with dialup that is more consistant than jetcrap. I am going to contact my County Supervisor and let him know what I think about this situation. This sucks to noooooooooo end! | |
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| | | Another option would be to contact the News & Advance or one of the TV stations. Sometimes they like "consumer watch" stories. 6 months of pathetic service may make a good story. | |
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| | Ping at night getting better Well in the rustburg area the ping at night the last couple of days is much better.Now if they could just get the speed issue up this would be outstanding.I am able to play on my xbox live for the first time in two months.Keep it up jet | |
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| | Jet Broadband in Radford, from bad to worse I have had problems with Jet ever since they took over here. I have talked to them several times. It seems as though my speed drops in the evening, down to around 100kbps, if that. If I call them and complain it suddenly gets better. Do they have the ability to slow us down as they wish or am I just imagining that? Needless to say, I know there is a problem and they refuse to admit it. I have had the same equipment, with the same setup for years in the same place and now all of a sudden it doesn't work. What gives??
I thought it was my network for a long time, and then I found out that Jet had taken over at the same time all of my problems started. I asked them what they were doing to fix the problem and they insisted that there was no problem. I did manage to get a month's credit out of them though.
It's a good thing I am moving to Roanoke where cox offers 12mbps with almost 100% uptime for only $56.99. Jet is $39.99 for 2mbps that rarely reaches above and average of 500kbps. | |
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| | They raised prices... After all this TERRIBLE TERRIBLE service they actually have the nerve to raise television/internet prices? Wow. Canceling my television and getting sattelite this week. I switched from their AWFUL cable service to Verison DSL about 2 months ago and I haven't had a single outage and my speed has NEVER dropped below the speeds I pay for. | |
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| Laenir
join:2006-11-30
Lynchburg, VA | Re: They raised prices... I haven't checked my recent bill to see if they raised rates in my area. What service area are you in, Amarok? | |
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| | | | Re: They raised prices... I am in the Rustburg area. | |
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| | | |
| | | Well, they actually changed the tiers up on us. And instead of defaulting our 3mbit plan to Mach II (same speed/price), they went ahead and billed us for the new Mach III (5mbit) and charged us the $20 more. Oh yeah, and they still charged us $5 for modem rental, when it says it's waived with this plan in their brochure and on their website.
They're getting a call from me in the morning.
Oh, and before I forget... is anyone actually achieving anything near 5mbit download speed? I sure as hell am not.
Fortunately I won't have to put up with JetBroadband much longer as I'm looking to move back to Blacksburg very soon. | |
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| | | | Re: They raised prices... My speeds are pretty good most of the time. It can be flaky at times but it's getting more consistent.
I'm going to cut them some slack because: One, they could be like Comcast and try to throttle Bit Torrent. And two, even though their website mentions network traffic caps, they haven't said anything to me about downloading so much. Maybe the caps only apply to new customers and not to existing customers that previously didn't have a cap before Jet took over. I don't know. All I know is that in January my traffic totalled 370GB. Nothing was said and I didn't see any extra charges. | |
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| | Jetbroadband? More liek JetJoke I live in Forest, which is about 10 miles outside of the city of Lynchburg.
Jetbroadband is the ONLY available High-Speed provider in our area. We cannot receive Verizon DSL and there are NO other high-speed providers in the area.
During the day, I experience download speeds that sometimes dip to 48 kbps. I'd sometimes rather have dialup.
It wouldn't bother me that Jetbroadband offers such crappy service if there were an alternative, but there isn't. We are stuck paying high prices for crap service that barely works.
If you call their technical support line, you get some joker in Vancouver, Canada that tells you they are aware of the issue and are working to fix it. I can't tell you the amount of times I've spoken with someone from technical support who's given me this crock of bull.
Our neighbor 3 houses up the street has DSL, but it is no longer available because everyone who COULD switch to DSL has switched and it makes me so angry.
I just e-mailed COX asking them to PLEASE offer Lynchburg and the Surrounding area's their service.
I just don't understand. They know the volume of users they service, and they are obviously making hella money, yet they don't upgrade their equipment and make trying to surf the internet during "peak hours" impossible.
In terms of their customer service, Jetbroadband is AWFUL.
Ugh.. just so fed up and wanting an alternative SO badly. | |
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| | | Re: Jetbroadband? More liek JetJoke i feel your pain. the JB connection in Radford has been unusable for 48 hrs. probably related issues. it's been terrible ever since JB took over from suddenlink who took over from charter who....
your connection may actually be faster than what you report (what a bandwidth speed tester is telling you); the problem is packet loss. data comes to and from your computer as small data "packets". JB's serious internet connectivity problems are causing a large percentage of these packets to be lost which causes various connection issue problems. small files may come in ok, but the larger the files, the more packets are lost and unable to be found so you get connection timeouts... major issues.
keep your fingers crossed that things will be better but refuse to pay for what you're not receiving. this level of service, for so long, is ridiculous. i've put up with it for months but no longer.... good luck. | |
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| | | Yeah I'm aware of what packet loss is... I've even told the technical support folks about the massive amount of packet loss, but they could care less.
There has been packet loss with our connection since the DAY we got it, and every time we call them we get "well I seem to be seeing some packet loss on your end, I'll forward the problem to a technician in your local area"
Bulll crappp | |
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| | Technical Support for Jetbroadband I just got off the phone with Technical support for jetbroadband because I was experiencing 22% packet loss and terrible line speeds and was told that it was my system, nothing on their end.
So I connected another computer and tested it and received the same result.
He argued with me again.
So I connected a THIRD and FOURTH computer, and he tried to tell me each time that the BRAND NEW computers were causing 22% packet loss in each case. Simply ridiculous. This company is a joke and should be shut down or bought out by someone who knows what they're doing.
He also tried to tell me they had no problems in his area, and when I called him out on it and told him that he is located in VANCOUVER CANADA, he seemed a bit flustered and was telling me how "jetbroadband has a very intricate system that allows for us to monitor things in the area"
Bull crap. I'm so fed up with this company and can't wait till there is a reliable alternative in the area.
UGH. | |
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| | Where's My 5 Megs? I live in Christiansburg which is served by the Radford office. The other night I see an email from Jet that says they will be upgrading the speeds from 3 meg to 5 meg.
Shortly after Jet took over I had problems with losing connectivity and slow speeds but after a month or two the speeds have been pretty consistent and I can't really complain. However, I will say that when Charter and then Suddenlink was in charge I only had one episode of losing my connection for about 4 days in a span of nearly 4 years. I guess if you add it all up then overall I've had more connection loss and slow speeds with Jet than with Charter/Suddenlink, but again, I'll give Jet some slack.
At one point with Jet I was getting nearly 8 megs down and over 1 meg up which I assume was because my router was provisioned incorrectly. Like an idiot I called support one night when my connection went down and magically when it came back up it was only 3 megs down which sucked but thats all I was supposed to get anyway so what can I say?
But back to my point. It's been a few days now since this so called upgrade and I'm still only getting 3 megs. A few times I'm hitting around 3.5 megs or so but I'm not getting anywhere near 5 like I should.
Anyone else actually getting 5 megs yet? | |
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| | | Re: Where's My 5 Megs? Update: I went to their site and apparently you have to pay 20 bucks more a month if you want the 5 megs. What bullshit. I knew this was going to happen. I mean, paid 60 a month with charter/suddenlink and was glad to see that when jet took over that my bill dropped 20 a month but now I see it was only temporary. Fucking crooks. I guess it's back to paying 60 a month. What a crock.
If I do upgrade I hope that I actually get 5 megs... | |
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| | | dude, i hear you man. i was at my wits end with Jet but they finally got it straightened out this week... for now. i am going to guess, given what i know about recent problems they've had, they are not in a position to upgrade the service to 5mb yet. overpromising and under-delivering like most companies  hopefully soon, but who knows. just be happy if you're getting a reliable 3mb vs a poor 5mb connection. unless you download lots of porn or online movies, the diff b/w 3mb and 5mb isn't much. | |
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| | | i'm not necessarily defending JB here b/c i think they and/or the org they took over is terribly mismanaged on many levels... but i work for an ISP and know bandwidth is expensive, so personally i don't mind paying more for more available bandwidth. you use more you pay more, basic economics. it's harder and costlier to get large internet feeds to our area at current. if you consider that a 1.5mbps T1 line still costs about $500 (but is way more reliable than cable), the $50/mo for 5mb doesn't sound too bad. | |
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| | Is this something i should get? | |
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| | | Re: Is this something i should get? You absolutely CANNOT play online games with Jet unless you don't mind pings upwards of 800-1500. If you have ANY other options I would suggest going with those because they will, without a doubt, be better than Jet. | |
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