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CaptBob

@acsalaska.net

ACS loses my toll free number of 15 years

After reading a DSL advertisment brochure at my Homer ACS office I decided to give it a try. I applied for DSL with a Soldotna representative with a clear understanding that ACS would receive my toll free and my long distance service if they could deliver DSL. 2 months after filling out forms a white truck drives in my yard to tell me they can't do it. I get a call from the rep and she says they can't do it so should my accounts go back as they were. I told her she understood the deal. Well later in the summer some of my customers tell me I am not returning their calls from my toll free. It rings in my home office and with a full time wife/receptionist it can't happen, or at least we would have the message and return the calls. After much chasing around between our old toll free carrier and ACS we learn they did transfer my toll free to ACS, then when ACS could not deliver DSL they just dropped my toll free. It got picked up by another company and now I am SOL. I filed a complaint with the Alaska Regulatory Commission and now they say there is nothing I can do short of court. ACS says their not responsible for any losses suffered by my business. I am in Anchor Point with no alternatives for tele service so I am stuck feeding this ACS pig even though they screwed me. I am now having to come up with a lawyer, and then lose the money we all know we lose when we have to go this way. I would change if I could. ACS has no concern for any of us, I wrote the entire Board of Directors (some are Canadian, some in Texas, and California so I know I will not get any responses so I am going way out of my way to let Alaska know what they can expect from ACS. BEWARE of doing business with them. I will be transferring my service at the first opportunity.
permalink · 2008-02-11 23:56:43 · Print · Reply to this ·
AquaSport
California - Sun, Surf, Traffic Jams

join:2007-05-03
California

Re: ACS loses my toll free number of 15 years

CaptBob,

how about GCI? Not available? You could get GCI (if you can), and then add-on Vonage or something of the sort.

Alternatively, you could see if you can do Mobile Broadband, as Verizon and at&t (they recently bought CellularOne by Dobson Communications) seem to have service in Anchor Point/Homer.

If you can get either, I believe that the top speed is about 2 Mbps, and you might be able to do something with the Telephone toll free service as well, but I'm not an expert in that.

Finally, there is always Satellite Broadband. (HughesNet and Direcway, along with many others).
--
Out with the old, in with the Antique!
permalink · 2008-03-05 21:05:01 · Print · Reply to this ·
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