| || I'm a new user and so far I'm very happy with the quality and reliability of the service, as well as the response time and attitude of their tech support people.|
There is however much room for improvement, particularly with the web site and some features. For instance, there's no reason not to have some voicemail status info on the first page you get to after you sign in. Likewise, you should definitely be able to play your voicemail messages right there on the web page without downloading them. Also, why not have recently deleted voicemails available? The call log info is very easy and clear to read, but it's a shame to have it limited to 30 total calls. One feature I loved at Sunrocket that I've asked them to consider here is the auto login feature for the voice mail, which let me call in from my cell (or any designated number) and have any messages begin immediately without the need for even a password. This is particularly great while driving. Also, the call forwarding features, while they work well, could be arranged in a much simpler and clearer way on the site. Anyway, they've been really nice and I'm hopeful that all this will improve over time.
| I'm a new user, and I'm very happy with the service. The router looked identical to the one Vonage sent me both in make and model (or so I thought) and I was having trouble with my phone service last week (turns out it was my cable that was out). In any case, I reset the little black button on the back of the Linksys. Then, when my cable finally came back up, I couldn't get my phone to work. Turns out this router is a modified version specifically for Phone Power. With no phone, I had to request instructions for a fix via email. They replied with specific, easy to follow instructions so the tech could remotely reset my router. I've also spoken to their tech support on the phone when I was a new customer. I guess what I'm getting at, is their customer service is absolutely first rate. Their techs know what they're doing, they're courteous and you don't have to wade through a bunch of menus to talk to an actual person. If this company can maintain this level of quality, they'll go far. I've had Vonage and Sunrocket, and this company is probably as good, or better.|
Just don't push that little black button on the back of your router!
Upcoming PhonePower enhancements Per the feedback on this forum, here's a list of what you've asked for, and what the status is:
BYOD - a popular request, coming within 45 days. We have quite a wide list of supported hardware already set for this.
Turn-off-voicemail radio button - coming within 30 days
Anonymous-Call-Rejection radio button - coming within 30 days
Call Logs - another popular request. We've not only expanded the call logs to 30 days, but you can go into the Advanced setting and view/download any date range you want.
Asterisk-specific packages - Currently in beta with a select few customers. The trick is to spin up our Support Dept to be able to troubleshoot this so you get the level of support you expect.
Distinctive-Ring - This is actually a limitation in the ATA hardware we're using. We are pushing the manufacturer to include this in their next firmware update, but no ETA.
Emergency failover number - This would be a call-forwarding setting that kicks in when you lose registration on the device (your broadband goes down, power is out, etc.). This requires some software upgrades internally, but is scheduled for Q2 of next year, if not sooner.
Turn-off-Operator-and-411-calling - coming in the next 30 days.
More printer-friendly invoices in the MyAccount portal - coming in the next week.
We value the feedback we receive from our BBR customers. Ari and I understood that back when we were running DSLExtreme years ago. Much of our features and innovation is driven by customer requests. Obviously we have to pick and choose between a lot of ideas to see what's in the best interest of you and of us. Please keep the feedback coming. Don't get discouraged if you don't get an immediate response to something in this forum, or your idea is shot down. We have a talented team of programmers and network engineers who spend a great deal of time making sure our service to you is not merely a commodity or utility, but a pleasurable experience.
| |44402812Hack The PlanetPremium
Re: Grandstream ht502
said by routerdude :*00: Redials the last number called
When will star codes be supported on Grand Stream, this is a big problem if they are shipping out these ATA's and most of the features incompatible.
*21: Used for Voice Mail access
*86 Turns off the call connection busy feature
*82: Unblocks caller ID on one outgoing call
*79: Turns off the do not disturb feature
*78: Turns on the do not disturb feature
*75: Resets a speed dial code
*74: Lets a user assign a speed dial code
*73: Turns off the call forwarding feature
*72: Activates the call forwarding feature
*70: Disables Call Waiting on one outgoing call
*69: Activates the call return feature
*66: Turns on the call connection busy feature
*63: Turns off the call forwarding busy feature
*62: Activates the call forwarding busy feature
*65: Deactivates the user controlled caller ID
*61: Activates the user controlled caller ID
*67: Blocks caller ID on one outgoing call
*54: Activates the group call pickup feature
*53: Activates the directed call pickup feature