 jimbo7444
join:2007-08-19 | Let's talk PhonePower users So what do you like about the service, what don't you like, what would you like to see them rollout as new features/services. | |
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 | dizzie6
join:2007-10-31
 ·PHONE POWER
| Re: Let's talk PhonePower users I like all the extended voip features they offer - forwarding, online voicemail, blocking, etc. I think that jimbo's idea of a free virtual number sounds interesting. I wish I knew how to skip right to the voicemail message when checking it over the phone so I didn't have to listen to the date and time, etc. | |
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| | 
PhonePower
Premium
join:2007-07-20
Winnetka, CA
2 edits | Re: Let's talk PhonePower users Thanks for the comments Dizzie. We're working overtime to bring new features and feature requests online.
The Voice Mail preamble is currently a global setting. On or off for everybody. Unfortunately turning it off does not allow for getting the info at all (except when logging in online). We don't find that acceptable. We have on our project list a task that would allow for users to turn it on and off individually, but admittedly it's pretty low on the list. Things like international calling and virtual numbers are currently ahead on the development cycle.
Hope this helps.
On a another note, we're very glad to see that there are tons of referral orders for our service. Obviously we're doing something right.  Look for our new Win/Win referral promotion in the next month or two. The referrer and the referee both get a month free. | |
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| 
CharlieL7
@sbcglobal.net
| I'm a new user and so far I'm very happy with the quality and reliability of the service, as well as the response time and attitude of their tech support people.
There is however much room for improvement, particularly with the web site and some features. For instance, there's no reason not to have some voicemail status info on the first page you get to after you sign in. Likewise, you should definitely be able to play your voicemail messages right there on the web page without downloading them. Also, why not have recently deleted voicemails available? The call log info is very easy and clear to read, but it's a shame to have it limited to 30 total calls. One feature I loved at Sunrocket that I've asked them to consider here is the auto login feature for the voice mail, which let me call in from my cell (or any designated number) and have any messages begin immediately without the need for even a password. This is particularly great while driving. Also, the call forwarding features, while they work well, could be arranged in a much simpler and clearer way on the site. Anyway, they've been really nice and I'm hopeful that all this will improve over time. | |
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| dizzie6
join:2007-10-31 | Thanks for the response, PhonePower. Keep up the good work providing a great value to the independent-minded phone customer! | |
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| sirmarkus
join:2005-11-10
Columbus, OH
1 edit | I'm a new user, and I'm very happy with the service. The router looked identical to the one Vonage sent me both in make and model (or so I thought) and I was having trouble with my phone service last week (turns out it was my cable that was out). In any case, I reset the little black button on the back of the Linksys. Then, when my cable finally came back up, I couldn't get my phone to work. Turns out this router is a modified version specifically for Phone Power. With no phone, I had to request instructions for a fix via email. They replied with specific, easy to follow instructions so the tech could remotely reset my router. I've also spoken to their tech support on the phone when I was a new customer. I guess what I'm getting at, is their customer service is absolutely first rate. Their techs know what they're doing, they're courteous and you don't have to wade through a bunch of menus to talk to an actual person. If this company can maintain this level of quality, they'll go far. I've had Vonage and Sunrocket, and this company is probably as good, or better.
Just don't push that little black button on the back of your router!  | |
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kvnband
join:2004-03-14
Russellville, AR
| Phonepower DOWN Since last night, no one has been able to call my line. They keep getting the error that the number could not be completed as dialed.
I attempted to call Phonepower via their 888 number and I'm getting the same exact error message (Both from my phonepower phone and my cell phone)
Is anyone aware of what's going on here?
--
Cox Preferred | |
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Douglas H
@comcast.net | Incoming problem When I or someone else trys to call they get a message saying I'm unavailable. When we hang the call up, the phone rings once and quits. I;d really like to keep this service, but don't know now. Outgoing calls work. doug | |
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Douglas H
@comcast.net
| Re: Incoming problem Since no one answered my question  thought I would in case someone else might experience this. Somehow the box got checked to send all calls to voicemail. I know I didn't check it because I hadn't been to that part of the website yet. Only after scouring the website the next day did I happen on it. Cs was also quite helpful with another problem I was having. Running smoothly for 2 weeks now. Doug in MI | |
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mbayomar
@rr.com
|  Number of rings before voicemail picks up.
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discjoker
join:2002-02-18
Billerica, MA | Re: Number of rings before voicemail picks up. Go into your account ("my account"). Click on "Phone Numbers" then change "ring for" to 20 seconds. That will give it 4 rings before voicemail picks up. | |
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mbayomar
@rr.com | Re: Number of rings before voicemail picks up. Thanks a lot. And have a nice day! | |
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kelcet
join:2007-07-26
Charlotte, NC
| Call Log Have to say love the FMFM feature of PP. Also seems to have been very reliable over the last two months since I signed up.
My Issue...
Has anyone found where in their account to view say last months call log? I can only find 10 last entries of missed, outbound and inbound.
Also the log in this format makes it impossible to know how much I have spent on toll calls. | |
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discjoker
join:2002-02-18
Billerica, MA
·PHONE POWER
·ViaTalk
| Re: Call Log Interesting....I have never noticed I cannot go back and look at old call logs. I can't seem to find a way to do it either. It would be useful if that was possible.
It seems as though Phone Power focussed on their call quality first and account portal second (and trust me I think the quality is most important). The features are great but the portal isn't the most user friendly. I would imagine over time this will improve. | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | This feature is now fully accessible in the my account section, including downloads to excel. | |
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emmis
join:2001-04-11
San Francisco, CA | Soft phone support? Would like to use x-lite with phonepower. will it work? If so, how do you set it up? | |
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| thatguy5245
join:2004-05-25
Dunbar, WV
·PHONE POWER
 ·Suddenlink
| Re: Soft phone support? I would also like to do this however they have not released any sip information and thus we are tied to the device they gave us.
I had this feature with viatalk which was nice except it was viatalk and the phone never worked even if you used their ata let alone astrick or a softphone. | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
1 edit | We are working on both a soft phone option and a bring your own device/asterisk connectivity. As mentioned above, we are deploying in a careful manner to ensure the best possible connectivity. Hopefully our slow, measured rollout of services and features that work well speaks for our attention to detail.
Expect BYOD in the next 30-60 days and the softphone in the next 90-120 days. | |
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| | 
Kinzoo
join:2004-01-22
Buffalo, NY | New features You guys are doing great!!
Call log is much better, cloning line is great, and my service is excellent.
Keep up the good work!!!
EWK | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | Thank you so much. Please show your support with a review! | |
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Kinzoo
join:2004-01-22
Buffalo, NY | Re: Soft phone support? It is done!!!!!!!!! | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | 4 weeks, I hope. Can't let the cat out yet... | |
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discjoker
join:2002-02-18
Billerica, MA
·PHONE POWER
·ViaTalk
| NEW! Free Second Line (Cloned Line) Just noticed a new link on the control panel. "Modify Services" lets you "Manage Lines", "Change Your Address", "Change Your Rate Plan"(COMING SOON), "Add A Virtual Number"(Coming Soon).
You can add a free second line to your adapter (if there is an available port), under the "Modify Services" link. It pretty much is the same thing as I had with Viatalk ("Free Second Line"). This adds even more value to Phone Power! You can check out how it works here: »support.phonepower.com/Home/tabi···ult.aspx
| |
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| sparkleclean
join:2005-06-02
Kansas City, MO
·PHONE POWER
| Re: NEW! Free Second Line (Cloned Line) I activated this 2 weeks ago and it does work.
The one thing I did notice is that when the second call came in, I & the caller I was speaking to, heard a loud beep noise, prior to ringing the second phone. This is not the call waiting beep, which can be heard while 2nd line is ringing. This is only once - to announce incoming call. It startled me - then realized what was going on. Plan on looking into how to lower the volume in near future. | |
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| | Jeff528
join:2008-11-01
Forest Hills, NY
| Re: NEW! Free Second Line (Cloned Line) Anyone know if the clone line will work with a 2 line phone?
I am a new Phone Power customer getting service this week. I ordered the 2 year plan that comes with free clone service. Was wondering if this will work with my 2 line phone, or if I have to have a separate phone plugged into line 2? Thanks in advance... | |
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Kinzoo
join:2004-01-22
Buffalo, NY | Re: NEW! Free Second Line (Cloned Line) I would think if you have two lines coming out of your phone, that you could plug them into the two ports on the back of the ATA?????
Maybe!!!!
--
EWK | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
1 edit | It should work perfectly fine. You would simply connect line 1 to port 1 on your adapter and line 2 to port 2. | |
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mikeshoup
join:2008-06-09
Denver, CO
·Comcast
·PHONE POWER
| Phone Rings After I Hang Up I just got Phonepower a few days ago and noticed a peculiar thing...
About 1 out of every 10 calls, when I hang up the phone, it will ring and when I pick it up, I hear dial tone.
Not too much of a problem, just kind of annoying. I use my line for tech support and take a lot of calls. | |
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| sparkleclean
join:2005-06-02
Kansas City, MO
·PHONE POWER
| Re: Phone Rings After I Hang Up If you are taking that many calls, it may be due to Call Waiting feature. I have had this happen with Sunrocket, Nuvio, & PhonePower - in each case, Call Waiting was involved [could hear beep for incoming call or had switched over to 2nd caller]. When phone was hung up from call, it rings and there is a dial tone.
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | I have reviewed this and feel sparkleclean is right on. | |
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discjoker
join:2002-02-18
Billerica, MA
1 edit | Re: Pre-purchase customer support? That is odd. I have always received very prompt replies to any request. Why not use the chat feature? That way you can get instant answers. | |
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| | diver858
join:2002-12-13
La Jolla, CA | Re: Pre-purchase customer support? Two reasons:
1. It was a Saturday
2. I am trying to measure their customer service for myself | |
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discjoker
join:2002-02-18
Billerica, MA | Re: Pre-purchase customer support? Send your message again. Maybe the email was misrouted or lost. It does happen. | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
2 edits | I can look into this. Do you know if you submitted to sales, billing or support?
If you like, PM me your info and I can track down the issue.
Please not that we offer month-to-month, no contract, no actication fee, no cancellation fee packages that you can choose as well. Aditionally, you can upgrade to any of our prepaid packages within 30 days if you choose. | |
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WilhelmK
join:2001-01-07
West Sacramento, CA | Support I had a couple of setup questions and I just want to say how pleasant it was to speak to someone in America. Just got the service more later. | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | Re: Support Thank you! We appreciate the feedback! | |
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MR_in_IL_2
join:2008-02-04
Streamwood, IL
| One way Communication on phone power I have Comcast Modem terminating to WAN port of the phone power adapter then LAN from phone power adapter terminating to Belkin Wireless router.
I am getting great speed from Comcast however after doing Phone power speed test for VOIP, it was seen that there are excessive Pause delay in the communication.
Will this cause the one way TX that I am experiencing? Has any one else experienced such a problem with Comcast Modem? | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
2 edits | Re: One way Communication on phone power The test is is very sensitive. Real world results usually reveal great quality sound and service.
I'm not sure exactly what you mean by "one way communication". If that means you can make outgoing calls, but can not receive incoming calls, then it's usually a simple tech support fix. Give support a call at 888/60-POWER they are open Saturdays.
BTW We expect to be open for 7 day support in the next few weeks. | |
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| | MR_in_IL_2
join:2008-02-04
Streamwood, IL
| Re: One way Communication on phone power One Way Communication occurs down the call after it has been established for a min. or so then other party can not hear me. This is not all the time on the call. It is only for short duration say 10 to 20 seconds and then other party can hear me (If he has not disconnected already! !)
One thing is that I always could hear other party. He can not hear me. That's what I am referring to one way communication.
I was told that "Max Pause" in the VOIP speed test is excessive. However now it is down to about 200 ms. But still having same issue.
Here are latest results of this test.
When: Sat Oct 11 11:27:48 CDT 2008
Phone Power Speed Test Results
The Speed test results below show VoIP, Speed and Quality measurements
If these results do not match the expected service then this email should be
sent to the support department at your internet service provider.
When: Sat Oct 11 11:27:48 CDT 2008
URL: »speedtest.phonepower.com/repeat.html
Jitter: 1.76 ms PLoss: 0% Down: 4,054,608 bps Up: 1,610,112 bps QOS: 62% RTT: 80 ms MaxPause: 63ms Test#: 21728
Jitter: 4.1263 ms PLoss: 0.8% Down: 4,244,880 bps Up: 1,588,944 bps QOS: 76% RTT: 85 ms MaxPause: 203ms Test#: 21729
Jitter: 10.4761 ms PLoss: 35.6% Down: 4,365,392 bps Up: 271,592 bps QOS: 92% RTT: 102 ms MaxPause: 125ms Test#: 21730 | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | Have you contacted support? | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
| Upcoming PhonePower enhancements Per the feedback on this forum, here's a list of what you've asked for, and what the status is:
BYOD - a popular request, coming within 45 days. We have quite a wide list of supported hardware already set for this.
Turn-off-voicemail radio button - coming within 30 days
Anonymous-Call-Rejection radio button - coming within 30 days
Call Logs - another popular request. We've not only expanded the call logs to 30 days, but you can go into the Advanced setting and view/download any date range you want.
Asterisk-specific packages - Currently in beta with a select few customers. The trick is to spin up our Support Dept to be able to troubleshoot this so you get the level of support you expect.
Distinctive-Ring - This is actually a limitation in the ATA hardware we're using. We are pushing the manufacturer to include this in their next firmware update, but no ETA.
Emergency failover number - This would be a call-forwarding setting that kicks in when you lose registration on the device (your broadband goes down, power is out, etc.). This requires some software upgrades internally, but is scheduled for Q2 of next year, if not sooner.
Turn-off-Operator-and-411-calling - coming in the next 30 days.
More printer-friendly invoices in the MyAccount portal - coming in the next week.
We value the feedback we receive from our BBR customers. Ari and I understood that back when we were running DSLExtreme years ago. Much of our features and innovation is driven by customer requests. Obviously we have to pick and choose between a lot of ideas to see what's in the best interest of you and of us. Please keep the feedback coming. Don't get discouraged if you don't get an immediate response to something in this forum, or your idea is shot down. We have a talented team of programmers and network engineers who spend a great deal of time making sure our service to you is not merely a commodity or utility, but a pleasurable experience.
Thanks,
Jim | |
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See 22 replies to this post |
|
HappyDad
@standardaero.ca
| Incoming Calls Issue It seems that 1 out of every 10 incoming calls is having an issue (sometimes the issue is more frequent, sometimes less frequent, but on average it happens 1/10 of the time).
The issue is that the phone will ring, and I'll answer it and say 'hello', but all I hear is myself echoing back. If I immediately hang up and try to get a line to dial-out, I'll just get dead air (with the echo). When this issue occurs, the caller on the other end says that the phone just continues to ring (as though it was never answered) until it rolls to voicemail.
Anyone else experiencing this problem? If so, how did you get it corrected? | |
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discjoker
join:2002-02-18
Billerica, MA | Re: Incoming Calls Issue Nope, not having that problem. Have you contacted support? | |
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HappyDad
@standardaero.ca | Re: Incoming Calls Issue I haven't sent an e-mail as of yet. I've tried live support a couple of times, but gave up waiting both times after about 10 minutes.
I'll send an e-mail and see what happens. | |
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| sparkleclean
join:2005-06-02
Kansas City, MO | Haven't had that problem either. Call quality has been great. Hopefully support will get it corrected. | |
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IrvineVOIP
@dslextreme.com
| Feature Req: SMS driven "click-2-call" I like that you have the remote click-2-call feature, but that requires having access to the Internet with a web browser.
A feature I would love to see is being able to send an SMS message to my account from a cell phone with my password, and the "from" and "to" phone numbers.
When I'm traveling overseas I usually get a local SIM card, and this feature would be very useful for making calls back to the US or elsewhere.
So, the SMS message to my phone number could look something like this:
smscall | |
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IrvineVOIP
@dslextreme.com | Re: Feature Req: SMS driven "click-2-call" Like this:
smscall [password] [from_number] [to_number] | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA | Good feature. I will review with our technical team. | |
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Bob P
@verizon.net
| multiple phone question I have Verizon DSL, and can get a dry loop config.
Will I be able to use the existing house wiring to use multiple phones, or will I be limited to one without stringing cables to other phones?
I can't find any wiring diagrams online, and their tech support is unsure.
Appreciate any info. before ordering service.
Thanks,
Bob P | |
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Kinzoo
join:2004-01-22
Buffalo, NY
·PHONE POWER
2 edits | Re: multiple phone question Bob,
I also have Verizon DSL with dry-loop.
Yes you can use your existing house wiring, but you have to make sure your DSL line is disconnected from the phone outlets in the house.
The only line you want connected to your DSL line is the one that goes to your Verizon modem.
BE VERY CAREFUL!!!!!
Why don't you get a cordless phone with 3, 4, or 5 extensions.
You only have to plug the base into the Phone Power adapter.
The extensions you plug into any AC receptacle in the house.
No need to wire all of them to the phone lines. | |
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Bob P
@verizon.net | Thanks, I hadn't thought of that.
Bob P | |
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PhonePower
Premium
join:2007-07-20
Winnetka, CA
| If you do use the existing wire, it is absolutely crucial to cut any connection to your phone company. This is doubly difficult if you have naked dsl since you need at least one connection. The electricity in an un-activated phone line will definitely blow your telephone adapter.
I strongly recommend getting a multiple handset cordless phone. I've seen them starting at $29 for 2 phones. | |
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kachun
join:2004-01-26
Fremont, CA | Block area code? Can wild card, eg 062*, be used in the block call list?
If not, is there any plan to add a feature like that? | |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY |  Thanks Power! Keep Up The Great Work!
»/comment/71750 | |
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| mikealb
join:2002-03-12
Albuquerque, NM
·ViaTalk
| Re: Thanks Power! Keep Up The Great Work! I too am impressed with Phone Power. I just moved from ViaTalk, and this service is WAY better! The only complaint I have (VERY minor) is that the dialtone is REALLY loud. Connections are clear, and so far customer sevice has been great. Keep it up Phone Power! | |
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| | 
Rook008
Miles To Go
join:2002-02-05
Far Rockaway, NY | Re: Thanks Power! Keep Up The Great Work! Agreed. I moved to Phone Power from MCI. I'm now paying half the price for more features and the call quality is the same. | |
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| |
tonyc
@sbcglobal.net
| I also just moved from Viatalk because there billing really got messed up and fees are doubled.I orginally pick viatalk over phone power because via talk had the failover feature. but phonepower will have it very soon. and I'm very happy i made the move. | |
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routerdude
@comcast.net | Grandstream ht502
When will star codes be supported on Grand Stream, this is a big problem if they are shipping out these ATA's and most of the features incompatible. | |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
| Re: Grandstream ht502 said by routerdude :
When will star codes be supported on Grand Stream, this is a big problem if they are shipping out these ATA's and most of the features incompatible.
*00: Redials the last number called
*21: Used for Voice Mail access
*86 Turns off the call connection busy feature
*82: Unblocks caller ID on one outgoing call
*79: Turns off the do not disturb feature
*78: Turns on the do not disturb feature
*75: Resets a speed dial code
*74: Lets a user assign a speed dial code
*73: Turns off the call forwarding feature
*72: Activates the call forwarding feature
*70: Disables Call Waiting on one outgoing call
*69: Activates the call return feature
*66: Turns on the call connection busy feature
*63: Turns off the call forwarding busy feature
*62: Activates the call forwarding busy feature
*65: Deactivates the user controlled caller ID
*61: Activates the user controlled caller ID
*67: Blocks caller ID on one outgoing call
*54: Activates the group call pickup feature
*53: Activates the directed call pickup feature | |
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softimage
join:2002-09-04 | 11 digit numbers i got a few calls from 11 digit numbers they are as show in the call log:
523311018011
50622583779
50622173031
they call but never seem to answer. i also have them blocked but they still get thru. can anything be done? | |
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softimage
join:2002-09-04 | Re: 11 digit numbers i wanted to add that alot of the blocked callers seem to be getting thru anyway. i just tested it my self and the phone rings. is there somthing i'm missing when adding a caller to the blobked caller list? | |
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| |
power user
@comcast.net
| Re: 11 digit numbers In the power forwarding section of your account on phone power make sure the complex call routing is selected, then in the drop down boxes make sure they all show "none". then under that you can choose to send blocked calls either to voicemail or busy signal. Hope this helps. | |
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replaytv1
join:2008-04-12
Miami, FL
4 edits | Real Do not Disturb Request I would like to schedule "Do Not Disturb" similar to my existing Callvantage account and Callcentric (Call treatment feature).
For Example:
Everyday from 12:00AM to 7:00AM Route all calls to Voice Mail.
Thank you | |
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