 |
 | | | Re: Overloaded Peak hrs Thanks DCoral for posting this for me. I have the Ultimate Internet package offered by Newwavecomm, unfortunately during peak times its about as good to me as dial up, pretty much useless for online gaming.I have been through tech,no help, I understand net traffic,but a drop off from 8 to 10mb down to 2 or 3 mb proves there is a problem. This happens every night from around 7 pm to 2 or 3 am.I like the net package we have ,but not getting no where near the quality for the price. Just trying to get this fixed.Feel free to email me and I will provide you with my phone #. | |
|
| dcoral
join:2006-12-14
Highland, NY
1 edit | 6:30PM EST First tracert
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Danny Coral>ping 72.51.215.218
Pinging 72.51.215.218 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 72.51.215.218:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Danny Coral>tracert 72.51.215.218
Tracing route to host-72-51-215-218.newwavecomm.net [72.51.215.218]
over a maximum of 30 hops:
1 5 ms 5 ms 5 ms 10.117.112.1
2 4 ms 7 ms 2 ms dstswr2-vlan2.rh.wpgrny.cv.net [67.83.233.34]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 10 ms 11 ms 16 ms 207.88.86.177.ptr.us.xo.net [207.88.86.177]
8 11 ms 9 ms 9 ms sl-gw31-nyc-3-0.sprintlink.net [160.81.224.85]
9 10 ms 10 ms 13 ms sl-bb23-nyc-12-0.sprintlink.net [144.232.13.33]
10 15 ms 17 ms 19 ms sl-crs1-nyc-0-12-0-0.sprintlink.net [144.232.7.1
08]
11 39 ms 38 ms 38 ms sl-crs1-chi-0-1-0-1.sprintlink.net [144.232.18.1
22]
12 35 ms 34 ms 36 ms sl-gw36-chi-14-0-0.sprintlink.net [144.232.26.70
]
13 50 ms 52 ms 51 ms 160.81.84.62
14 82 ms 80 ms 80 ms host-72-51-175-35.newwavecomm.net [72.51.175.35]
15 * * * Request timed out.
16 413 ms 382 ms 425 ms host-72-51-215-218.newwavecomm.net [72.51.215.21
8]
Trace complete. | |
|
| dcoral
join:2006-12-14
Highland, NY | 7pm EST
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Danny Coral>tracert 72.51.215.218
Tracing route to host-72-51-215-218.newwavecomm.net [72.51.215.218]
over a maximum of 30 hops:
1 5 ms 6 ms 5 ms 10.117.112.1
2 6 ms 7 ms 3 ms dstswr2-vlan2.rh.wpgrny.cv.net [67.83.233.34]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 13 ms 12 ms r1-gig1-0-0.in.nycmnyzr.cv.net [64.15.0.30]
7 29 ms 19 ms 13 ms ae-13-69.car3.NewYork1.Level3.net [4.68.16.5]
8 29 ms 30 ms 29 ms sprint-level3-te.NewYork1.Level3.net [4.68.111.1
58]
9 14 ms 12 ms 12 ms sl-bb24-nyc-8-0.sprintlink.net [144.232.13.173]
10 22 ms 20 ms 22 ms sl-crs2-nyc-0-0-0-0.sprintlink.net [144.232.13.1
80]
11 34 ms 34 ms 34 ms sl-crs2-chi-0-5-0-0.sprintlink.net [144.232.20.1
62]
12 37 ms 40 ms 45 ms sl-crs2-chi-0-4-0-2.sprintlink.net [144.232.26.6
6]
13 71 ms 76 ms 74 ms 160.81.84.62
14 74 ms 72 ms 71 ms host-72-51-175-35.newwavecomm.net [72.51.175.35]
15 * * * Request timed out.
16 315 ms 433 ms 311 ms host-72-51-215-218.newwavecomm.net [72.51.215.21
8]
Trace complete.
C:\Documents and Settings\Danny Coral> | |
|
| dcoral
join:2006-12-14
Highland, NY | 
Great Support |
| |
|
| |  Newwave communications HDTV quality
When I say the BEST I mean NBC and HDNET.
Why does HD ON CBS and ABC show up so shabbily as compared to NBC? OK...it just seems shabby..cause the pix on NBC network is just INCREDIBLY CLEAR...DEFINED!!!...Truely the promise of HD expressed....ABC....CBS.....ehhhhhhhhhh...
as a side query. When we all go digital. What do you think the odds of Newwave coming up with a more (read MUCH more) extensive HD package? | |
|
Markus
join:2005-05-27
Middlesboro, KY | Not many New Wave customers, apparently New Wave bought out my previous cable company, Suddenlink, about a year ago. Service has improved greatly since then, though we're still sadly lacking in the speeds and features offered by the larger ISPs. A lot of upgrades are being promised, however, so we'll see how it goes. | |
|
turlsPremium
join:2004-05-23
Carlinville, IL | New Wave's new markets--how long to real cable service? New Wave came into our town (former Charter territory) promising internet, HDTV, etc. As far as I can tell, they haven't really improved infrastructure at all yet and when I ask them for a timetable, they won't give one.
Anybody in new New Wave territories with stories to tell on how quickly they are upgrading infrastructure? We have only DSL as a true choice for broadband right now and Frontier's new usage caps have me very concerned and looking at alternatives. | |
|
| | New Wave = Worst cable ISP I have ever dealt with. I will try and sum this up the best I can.
Newwave Communications has no clue how to run a network. Their tech support is 100% useless, and their fees for such a horrid service are insane.
I used to live in an area with Insight. I never had any problems with them.
I then moved about 35 miles in to an are that was serviced by Charter cable. While their up/down speeds were half of what I was used to, it was at least reliable and still plenty use-able for gaming, surfing, streaming videos like youtube, and general internet usage. This last spring, for some reason, Charter sold off my area to New Wave Communications.
Since the very first day they took over and our IP addresses switched to them, I have had atrocious service, and no one from New Wave cares about it. I have called them at least 10 times over this issue, probably more. I honestly lost count and every single time I have gotten a "tech support" person who was 100% incapable of understanding my problem and 100% unwilling to even do anything to attempt to solve it.
I noticed shortly after New Wave's take-over that every single night my broadband connection slowed down to dial-up speeds, usually worse. I was unable to play ANY online games from my computer or my 360. It acted like I was on a 14.4 dial-up modem. I was unable to stream any videos like youtube, and browsing webpages takes several minutes to load up a single page.
The problem is an insane amount of network lantency being caused by congestion every single night.
This has been going on since the start and I have data since July 23rd that will back up my claim.
Every single night... EVERY SINGLE NIGHT my connection becomes useless due to high latency. Pings to ANY outside network usually hover OVER 500ms. It is impossible to game, remote desktop, stream video... pretty much anything you would do with a broadband connection, is completely impossible.
I discovered through a tracert that all of new wave's traffic flows through the New Wave network and through 1 router which is at the edge of their network. No matter what site I tracert to, everything ALWAYS flows through this 1 router which is the bottleneck of everything.
As an example:
Tracing route to ls2.com [72.52.147.12]
over a maximum of 30 hops:
1
The router at 12.118.144.21 is the killer. This is the router through which ALL of new wave's traffic in this area passes. I can not avoid it. Every single night, it chokes. EVERY SINGLE NIGHT.
I wrote a simple program which has been running since July 23rd. Since then, once a minute it sends a ping to the 12.118.144.21 router and logs it's response time.
I can then view the data in a hand graph which I have color coded. Each pixel wide line is a ping. Blue lines are pings that were under 100ms, and IMO while still on the edge of unacceptable at 100ms, I would be find with it. Any red line is OVER 100ms and is typically in the 500-1500ms range.
As an example of what I have seen literally every single night, here is the one for tonight, Mon Oct. 6th:
My connection is typically useless starting from 7pm to Midnight or so every single night. Weekends are typically worse. Even worse still is that lately I've noticed it has been getting worse. The network starts slowing down earlier and earlier, for today it looks like things really started dying around 3:30 in the afternoon.
During the wee hours of the morning and before noon it is fast... but of course I am at work and this is useless to me.
It is very obvious by my data that they have a network congestion issue and they have refused to do a damn thing about it.
I am at my wits-end with this company and I hope that this will serve as a warning to anyone considering New Wave, to AVOID NEW WAVE COMMUNICATIONS AT ALL COSTS. They are an amateur company with no clue how to run an ISP. They lack ANY form of customer support and they price they charge for a USELESS SERVICE is over $100 a month (including SD cable).
My last idea is they recently opened a local office. I am considering printed out (or actually having Kinkos print out) my ~100 pages of ping data and marching in to their office and demanding either some form of retribution or that they FIX their network.
I realize the problem is at their gateway IP to the rest of the world... they need to either shore this up with more connections, or arrange something with who every their upstream provider is...
I've gone on long enough for now. I will try and post every night this week another screen shot of my log so you can see what I deal with on a nightly basis. | |
|
| | | Re: New Wave = Worst cable ISP I have ever dealt with. I just realized my tracert above didn't paste in right for some reason... let me try this again:
C:\Users\Nick>tracert ls2.com
Tracing route to ls2.com [72.52.147.12]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 10.100.100.1
2 * * * Request timed out.
3 13 ms 18 ms 32 ms host-76-11-223-129.newwavecomm.net [76.11.223.129]
4 505 ms 527 ms 502 ms 12.118.144.21
5 386 ms 321 ms 365 ms tbr2.sl9mo.ip.att.net [12.122.112.70]
6 327 ms 334 ms 327 ms cr2.sl9mo.ip.att.net [12.122.18.77]
7 319 ms 323 ms 351 ms cr2.cgcil.ip.att.net [12.122.2.21]
8 295 ms 305 ms 321 ms cr1.cgcil.ip.att.net [12.122.2.53]
9 375 ms 390 ms 473 ms cr81.dtrmi.ip.att.net [12.123.139.158]
10 365 ms 348 ms 365 ms gar3.dtrmi.ip.att.net [12.122.102.1]
11 385 ms 379 ms 380 ms 12.118.112.34
^C
C:\Users\Nick>
| |
|
| | | Another night, another typically unusable broadband service. I just went to www.msnbc.com and it took 1 minute, 3 seconds to load the entire page. That is worse than dial-up speed, and this is what I deal with every single night of every single week.
Just trying to get here and make this post was an absolute struggle with page time outs and slow slow slow loading.
Here are tonight's ping times:
Tuesday, Oct. 7th
 | |
|
| | | Well tonight was a good night. I was actually able to load most pages in less then a minute... but most of the time my pings were still sky high, no gaming, no videos, not much else besides some basic surfing around.
There is one more interesting twist to this story.
After one of my many phone calls I was left a voice mail today from New Wave. The guy said that my area was having bandwidth problems, and they knew about it. They were bringing in another fiber line this week for my area and that they would have it up by friday and full bandwidth would be restored by then.
While I am excited to see that my months and months of struggling with New Wave may come to a close, a part of me is still reserved as to the exact accuracy of this claim.
I guess time will tell. I really am hoping this will fix it... for the first time in months I might be able to get some online gaming in  | |
|
| |
| | | I was busy Friday and Saturday nights so I wasn't home to post up my ping stats, but as of right now, nothing has changed.
It's sunday night and once again my internet is barely crawling a long. What ever planned "upgrade" they did has had absolutely zero effect on the congestion situation.
Am I surprised? NO. Am I disappointed? Well... any time I use Newwave I am disappointed, so that would have to be a YES.
 | |
|
| | | I missed the last couple nights apparently, trust me though, it was no better either night.
Today almost like clock work about quarter til 4 things degraded.
Tonight was especially frustrating as I had a couple things I needed to take care of remotely for work. It took me easily twice as long because remote desktop was crawling due to New Wave's horrible network congestion issue.
On the upside though I think I have steered away at least 2 people from ever using any New Wave service! I am proud of that minor accomplishment.
It is now clear to me that what ever "upgrade" they told me about was a load of horse manure and an OUT-RIGHT LIE to me.
Thanks New Wave! | |
|
| | | Tonight was rough, but not as rough as some nights.
 | |
|
| | | Just checking back in... nothing has changed.
Peak hours = useless service.
And as a bonus tonight at an important part in one of my favorite shows (Hero's), the cable tv actually went out.
Super... so now I have useless internet and spotty cable.
Multiple phone calls have not worked. The next day I am off work I will pay a visit in person to the newly-opened local Newwave office and will be demanding to speak with the highest up person there. I will take with me my last months worth of ping logs to show them how every night their service is useless as well as explain their tech supports unwillingness or inability to even attempt to fix the issue.
 | |
|
| | | Another stellar night on newwave. Getting the picture yet?
 | |
|
| | | And just to further prove that it is a congestion issue I thought I would post the flip-side of the connection.
After midnight ping times start returning to normal as people head to bed...
 | |
|
| | | All aboard the failboat
 | |
|
| | | Newwave, the worst ISP ever.
If I had a land line I would almost considering getting dial up for use in the evenings because it would be more responsive then this horrid train-wreck of an excuse for an ISP.
You know... it's a good thing I don't have a VOIP service, because I know for a fact VOIP would not work over connections with 400-600ms latency... and thus would render my VOIP line useless every single night.
I have AT&T though with great coverage here. I just wish 3G was in my area so I could tether my phone and just use it's internet connection 
I hate being under the strangle hold of a horrible company that doesn't care about it's quality of service or about it's customers.
 | |
|
| | | did newwavecom.com run any frontporch trials on any of their users.
newwavecom.com spokesman stated they did not decide to activate for all of their users,
the claimed purpose was due to dmca, or to stop illegal downloads,
frontporch is a company that involves advertising | |
|
| | | What does that have to do with Newwave's nightly congestion and resulting useless broadband service?
Internet has been at a dead crawl since around 3pm this after noon.
Nothing has changed... still crawling every single evening.
 | |
|
| | | Ah, another day of exlemporary Newwave 28.8 cable modem service.
Today was Veteran's Day and there were a lot of people off work. Unfortunately I was not one of them, but regardless I get home and hope to do some gaming online tonight... but nope... not with this bucket of fail.
It has become very clear to me now that who ever it was that left the message claiming the problems would be fixed was out-right lying to me. This doesn't surprise me though because Newwave has already shown me their complete lack and disregard of ethics as is.
 | |
|
| | | Still useless every single night.
New Wave doesn't care about their customers. They take their money and give you a service that doesn't work roughly 50% of the time.
 | |
|
| | | Nothing new here...
 | |
|
| | | WHAT'S THIS?!?!?!
This is the first time in over 6 months I have NOT seen ping times sky rocket in the evening!!
Also, doing a tracert shows that my local Newwave provider has apparently switched their upstream provider!!!
In my 2nd post in this thread my tracert shows that things were going through the ATT network, but now all my tracert's are tracing through the Sprint network!
One minor kink though... my download speed is crawling along at 40kB/s right now tops (My upload appears to be regular though)... however I'm going to chalk that up to kinks in getting their new upstream provider rolled out so I'll hold off on calling Newwave for now.
Could this be... has Newwave finally fixed this issue after 6 months of complaining?!
It looks like their new external gateway here is 65.163.88.17, so I'll be changing my program to ping that gateway instead. We'll see what develops over the weekend as far as peak usage and downlink speed goes! I'm excited... | |
|
| | | As of this morning, and still currently, my download speed have returned to normal.
Traffic is still routing through the Sprint network and ping times have been fabulous all evening!
I will finally be able to actually USE my broadband in the evening for broadband activities like streaming video, playing games, and downloading huge files 
 | |
|
| | turlsPremium
join:2004-05-23
Carlinville, IL
1 edit | Re: New Wave = Worst cable ISP I have ever dealt with. Please keep us updated as New Wave is rolling out cable internet in our market and I'm looking hard at them. Do they offer the "gaming" package in Taylorville? (»www.newwavecom.com/gamer.html) I wonder what they really do to make that faster and if you run into the same bottlenecks you would with standard service. | |
|
| | | turlsPremium
join:2004-05-23
Carlinville, IL | Re: New Wave = Worst cable ISP I have ever dealt with. 
Here's my current speedtest with Frontier, hopefully either the OP or someone in Taylorville could post some results for comparison. The ping times are normally good, and I haven't seen much slow down at peak times in at least a year or more. I think we have a great backbone connection in town here, but that's all moot if they go with a 5GB/month cap as they are threatening to. (I've been at about 100GB for the last 3 months, which in my book is reasonable usage for the $90 I give them a month). But who knows, maybe New Wave will get a cap eventually. Any talk about that or any "tiered" plans from New Wave? | |
|
| Core0000Premium
join:2008-05-04
Somerset, KY Reviews:
 ·New Wave Communi..
| Thanks for all the Data, and this post in general. I was looking hard at NewWave since they are my only other option besides WindStream... I was wanting more speed, less latency.. But apparently NewWave is not the way to go either.
(There was a person I know who had NewWave and had been complaining, but I took it as a grain of salt..) looks like the truth is the truth... | |
|
| | turlsPremium
join:2004-05-23
Carlinville, IL | Re: New Wave = Worst cable ISP I have ever dealt with. said by Core0000:Thanks for all the Data, and this post in general. I was looking hard at NewWave since they are my only other option besides WindStream... I was wanting more speed, less latency.. But apparently NewWave is not the way to go either. (There was a person I know who had NewWave and had been complaining, but I took it as a grain of salt..) looks like the truth is the truth... You lost me. At the end of his posts things actually got pretty good. I wish someone from Taylorville would visit again and give us updates. I'm supposed to finally get 6mbps down/1mpbs up from Frontier DSL, but my price is going up significantly. I'm hoping NewWave is a viable alternative. I still don't think 6mbps will get me HD streaming from Netflix. | |
|
1 edit | Newwave could be source of multiple download failures? So while reinstalling Windows XP & installing Ubuntu 8.10 on a Dell inspiron 531 I noticed that I was getting a bunch of hash failures and bad cab/zip files.
My troubleshooting steps/results have included:
1. nVidia networking software or other specific machine issue
Tested by downloaded files on other machines (Vista laptop, and 2 XP desktops) archives corrupted on initial downloads as opened on those machines.
2. Server issue somehow
Files of interest were from the main US ubuntu repositiories, Microsoft download servers and Dell support attempted multiple times on those multiple machines over the past 3 days.
3. Router problem
Using a D-Link WBR-2310...upgraded firmware to 1.05. No change on any download.
Bypassed router, downloads still corrupt.
4. Motorola SB4200 cable modem or upstream
Speed tests from here have failed both times so far.."Connection Problems. Please Try Again"
Line Quality Test, 2 so far, passed both, but the 8th hop on East/West for both tests failed, 100% packet loss; not sure how that is significant, but I'm hoping it is.
Hop Host LOSS
7 host-72-51-175-36.newwavecomm.net 0%
8 ??? 100%
9 72.51.my ip 0%
Should hop 8 be at my gateway?
72.51.246.1 is the address my router tells me is my gateway...and 9 is my ip
Suggestions?
Thanks! | |
|
| | Overloaded Peak hrs (Round II) Lately, I have been getting the same issues that happened a year ago (constant pings over 200 during peak hours), as show below:
Tracing route to google.navigation.opendns.com [208.69.36.231]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 11 ms 13 ms 13 ms host-72-51-175-5.newwavecomm.net [72.51.175.5]
4 217 ms 206 ms 201 ms sl-gw36-chi-10-2.sprintlink.net [160.81.84.61]
5 209 ms 207 ms 197 ms sl-crs1-chi-0-1-0-2.sprintlink.net [144.232.26.11]
6 205 ms 205 ms 210 ms sl-st20-chi-4-0-0.sprintlink.net [144.232.18.153]
7 219 ms 235 ms 233 ms po4-2.core01.ord03.atlas.cogentco.com [154.54.13.45]
8 204 ms 207 ms 199 ms te4-1.mpd01.ord03.atlas.cogentco.com [154.54.3.242]
9 220 ms 224 ms 223 ms vl3503.na31.b002281-5.ord03.atlas.cogentco.com [38.112.35.122]
10 208 ms 219 ms 216 ms 38.104.102.62
11 234 ms 238 ms 239 ms 208.69.36.231
Trace complete.
I got in touch with their Live Chat support and the representative said they recently got a contract for more bandwidth and the issue should be resolved in the next week or so, no later than Monday April 13 2009. | |
|
| | | Re: Overloaded Peak hrs (Round II) Heh, good luck. It took me 6 months of complaining to get them to fix the issue.
I see you're in an area already on the sprint upstream provider... hopefully they'll be able to rectify it, but I put no faith in Newwave ever doing the right thing for it's customers. | |
|
| | New to New Wave Is there any one else using this ISP? | |
|
| | | Re: New to New Wave Yep! I am,and I am more than satisfied with it.I used to be on satelite,through Wild Blue.The cable Internet became available,so I jumped at the chance. | |
|
| | | YES! New Wave bought out Charter in my area about 3 years ago. Speed is "so-so". I used to have 6/512 but Currently have their 15/1 package. They are the best option in terms of bandwidth in my area. The competing DSL (Illinois Consolidated) offers 10/1.
I wish we'd get fiber here!! | |
|
| | Newwave Outtage 12/14: Fiber Line Cut Just in case anyone actually reads the Newwave forum...
Nick: My internet service has been out all afternoon. When I try and call Newwave's 1-888 number, all I get is a busy line...
Chad: May I please have the name, physical address and telephone number that is associated with your NewWave Communications Account?
Nick: Nick *******************................
Chad: There is an outage in ILL. We currently don't have an eta as a fiber line was cut.
Nick: lawls, more quality newwave service, eh?
Chad: I apologize for the inconvenience.
Chad: Is there anything else I can do for you today?
Nick: haha, unless you can fix the fiber thanks man, have a good one | |
|
| | | Re: Newwave Outtage 12/14: Fiber Line Cut It definitely wasn't the first time a "fiber line was cut" knocking out connection for illinois residents like myself. | |
|
| Core0000Premium
join:2008-05-04
Somerset, KY | Well at least there honest. I mean they could of told you to unplug your modem and that the problem was on your end. XD | |
|
| | NewWave sold me 1.5Mbps but gives me 512Kbps I have been with NewWave for about 4-5 months now. I signed up for 1.5Mbps but I only get 512Kbps (~55KBps down). As of this writing, they do not offer 1 or 1.5Mbps. The bills they send do not quote the speed I am paying for so I think it would be impossible to prove to them that they in fact sold me something they are not giving me. I don't know what I can do. I have tried calling a few times and ask them what kind of throughput I should be getting but get no real answers. I don't know what I can do to get them to honor their promise. I'm sure their not going to say: "oh, sorry sir, let me fix that for you". It is frustrating being screwed by a broadband company with no recourse. Has anyone else had this issue or something similar through NewWave? I am located in central IL. Thank You | |
|
|
1 edit | Re: NewWave sold me 1.5Mbps but gives me 512Kbps I have had issues with my speed since I signed up. I tried the speed tests here on the site and they are always slower than using New Waves »speedtestmo.newwavecom.com/ - They tell you to use theirs.
Here is my speed test using their test
Download Speed: 5763 kbps (720.4 KB/sec transfer rate)
Upload Speed: 841 kbps (105.1 KB/sec transfer rate)
Wednesday, February 17, 2010 5:11:36 AM
This is when not many people on my block are using this service. I am signed on for 10meg down and 1 meg up "Gamer pkg". This test is the closest it's ever been. I've never been happy with my results but my only choices besides New Wave is wireless (1, possibly 2, providers) with slower speeds.
In a sense we are getting about the same ratio, 1/2 of download signed on for. I don't know about the technology of cable internet but I would think when people are not using the service the speeds should be alot closer to full speed.
just my 2 cents.
--
I used to have super human powers.....
But my therapist took them away. | |
|
| | | | Re: NewWave sold me 1.5Mbps but gives me 512Kbps Thanks for the info. As a matter of fact, I am in Virden too. Its either NewWave or Royell. It is good to see Royell with competition finally though. I definitely prefer the wired solution over a little satellite dish (I think that's how Royell works). I would love to have the 10Mbps but I am the only one who actually downloads stuff on a regular basis so I can't persuade them that it is worth the money (even for like 3Mbps). My house has 3 people who use the net simultaneously so sharing 54KB/s down and 15 up is an issue sometimes. I asked a local installer that occasionally distributes flyers/ads in my area what the typical throughput is for 1.5 (before I knew I was getting 512) and he said he has never heard that word before. I even called one time to verify an outage and they could not tell me what I should be getting. I think the person was confused because I was asking about 1.5 when his computer was probably saying that I'm only getting 512. Ha. Do you know how they upgrade packages i.e. do they have to come out or is it just a couple key presses on a computer? I ask because on occasion I will be downloading a file and if I take off a download limit I had put on, the speed goes up to over 150KB down then levels back out to ~54. Seems like it would be a physical 'limiter' rather than fully electronic. Again, thanks for the input. | |
|
| | | | | Re: NewWave sold me 1.5Mbps but gives me 512Kbps NewWave can tell you exactly what speeds you are getting by reading your modem, just call an ask a tech. I have not heard of a download limit except for "caps" which they tell me they don't do (But they also told me I could run a server only to keep me as a customer even tho it's against their rules). I am thinking about signing for Royale as a second ISP. We have had a few outages with NewWave, a couple a month, which I think is unacceptable. Royale straight up told me they can't handle a server running on their system (also against their rules), which I respect that. For info about their pkgs just give them a call. I opted for no contract and have basic cable and 10meg/1meg "gamer" pkg for $84/month. I came from 6meg/512 DSL with AT&T which was just about flawless for years. Give NewWave a call, talk to a tech, ask what the modem reads. If you do a speed test, use theirs. They can not control what is beyond their network.
have a great evening.
--
I used to have super human powers.....
But my therapist took them away. | |
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| | | | | | Re: NewWave sold me 1.5Mbps but gives me 512Kbps Fortunately or unfortunately, I know what I am getting which is 512Kbps per their "deluxe high speed internet" plan stated on my bill and their speed tests on their site for $32/mo. And it makes sense: 512Kbps does = ~54KBps down which is what I experience at all times despite non-peak hours i.e. 3am. I have no contract with them luckily. They only offer 512K, 6M, and 10M for $32, $42, and $50 respectively according to their website. Of course this was different when I signed up about 5 months ago but that's before they really got situated in Virden and began upgrading their infrastructure substantially. Also, it states that the 512 plan is "512KB" not Kb. I wish I was getting 512KB. And don't get me wrong, NewWave's prices are reasonable for the most part. I was just unfortunate to sign up when they offered a speed I thought I was getting but was later discontinued/changed. It seems reasonable to believe that those who were getting a speed that NewWave once offered but now don't would get knocked down to 512 rather than upped to the 6M without a price jump once the plans/speeds changed. I think NewWave knows that 80-90% of their internet subscribers will never know/test/care about their connection speed so when I signed up they felt comfortable saying you're getting x when really they were giving y with the hopes that the customer would not care to investigate further/verify what they are actually getting. Unfortunately, I did not test my speed until months after my service began so I could have been getting 512 from the beginning. I think in the end, if I want what I believed I purchased months ago, I will have to fork out more $ and upgrade to 6Mbps. It's definitely not a bad deal considering the speed difference but I am not the one paying the bill and I can't justify to the bill-payer that $10 more/mo is worth it when they can browse just fine with 512 which is all he/she does. I doubt that they would carve out an exception for me and give me a speed they do not officially offer. I don't have any real bargaining power being only a $32/mo customer. I may be wrong but I am not to the point of being serious about a threat to switch ISPs. The only solution would be to call NewWave and discuss it with them. I'm just too pessimistic at the moment to convince myself that a call would actually fix/do something. Thanks for the reply. | |
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| | Somerset, KY - Bad Ping I switched to New Wave (only Cable provider in Somerset) about a month ago. I had severe disconnect issues with Windstream (only DSL provider in Somerset).
I purchased the 15Mbps and am fairly happy with the throughput. Off peak download speeds zip around usually over 1 MB/s. During peak hours, I have seen less than 200 KB/s.
My biggest gripe is the ping. No matter what time of the day, my ping is horrible. Let me rephrase this, horrible for gaming. If you play any type of first person shooter or any other game that needs good ping. I cannot recommend New Wave, at least not in Somerset.
I've done the trace routes, and the hop that produces the greatest amount of lag is the hop between my cable modem and the KDLnetwork. I imagine this is where New Wave pumps all their data through. So, this poor router is the usual cause of my ugly lag in games. Maybe one day New Wave will fix/upgrade their hardware and I can actually experience lag free gaming. | |
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| Core0000Premium
join:2008-05-04
Somerset, KY Reviews:
·New Wave Communi..
| Re: Somerset, KY - Bad Ping Wow. I have had pretty good experience with online gaming. Well versus Windstream in the somerset area.
I have experienced some issues.. But not nearly as bad as it was with my previous ISP.
Of course I don't have the technical know how that you do...so I am just going from my xboxlive experience. | |
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| | New Wave & DOCSIS 3.0 I had contacted New Wave recently on when they are going to institute DOCSIS 3.0 and was told for my Area that it would be awhile. I tried in vain to get an exact time frame but the CS rep could not give one...
Does anyone in other areas have DOCSIS 3.0 yet?? | |
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See 7 replies to this post |
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| | Post your Speeds and Pings A big shout out to all those on New Wave in here....
Post your Speed tests and ping tests and what you are being billed for.. ex 15/1(gamer package) or 10/768K...
Lets see how things are shaping up w/ them. As I have stated in another post those in the New Wave footprint should start to see DOCSIS 3.0 rolled out.
Here are mine just done today 
I am currently on the 15/1(gamer package) | |
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| | | Re: Post your Speeds and Pings 
Gamer Package 15/1
(I never have gotten a full 15/1 on any speedtest or "real world" download/upload) | |
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| | Congestion issues...
" We’re having high port utilization on port 9/0; current throughput is 90%; customer is having no sync or ranging issues w/ port; just looks like too many people online and not enough bandwidth."
The Tech I spoke w/ tells me that 70% throughput is acceptable and with it being at 90% unacceptable. They are having people look into what is causing the issue. and would get back w/ me as to why.
If anyone out there can comment back as to solutions that New Wave would use to remedy this please post.. | |
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1 edit | Re: Congestion issues... Last Result:
Download Speed: 5941 kbps (742.6 KB/sec transfer rate)
Upload Speed: 672 kbps (84 KB/sec transfer rate)
Latency: 36 ms
IP: undefined
Wednesday, September 01, 2010 5:39:45 AM
signed for 10/1
I think unacceptable, and have for a while. Maybe it's time to change....
--
I used to have super human powers.....
But my therapist took them away. | |
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| | | Hey Chameleon,
Thanks for responding, I have had lots of issues w/ the local techs to be honest. And the only way anything has been resolved is getting a hold of higher ups.
Here is the Taylorville CO GM email address: bill.flowers@newwavecom.com
As a suggestion, I would email him about your issues.
When I emailed him, I not only got a response w/ in 24 hrs but had my issues cleared up w/in 48. But beware seems the field techs will come to loath u cause u went over their heads to get an issue resolved. Which is stupid, but if they did their jobs and cared about their quality of service you would not have to seek higher authority to resolve an issue.
Hope this helps | |
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1 edit | New Wave = Worst cable ISP I have ever dealt with v.2 Well, it is happening again. Overloaded peak hours every single night for the past few weeks.
I hadn't noticed it until I was trying to stream some Netflix tonight and it was going VERY choppy and cutting out constantly. I checked my ping monitor (which I have never stopped running...) and sure as hell, my pings are total garbage. I looked back in my logs and it has been happening consistently during peak hours every night again for at least the last month. F*** Newwave Communications and their bush-league service. This is ridiculous.
Oh, and it gets even better. My 10Mb/s service that I pay out the ass for is currently speed testing at half of that.
I think it is time to consider the DirecTV and Consolidate communications for internet switch again. Newwave, you fail at everything. | |
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| | | Re: New Wave = Worst cable ISP I have ever dealt with v.2 It continues. Attempting to watch some Netflix streaming today was grueling. It would have to adjust the quality every 10-15 minutes because of my choked bandwidth and garbage ping time. Thanks Newwave for being truly the worst.
I should have 10 meg service:
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2 edits | @ GldRush98,
Ever since last weeks Maintenance that they had at the Tayolrville headend things have not been the same. I'm in Carlinville and feeding off the Taylorville headend and I have seen Latency myself go to shit.. IDK New wave is going to do what it wants. I also know that during the maintenance I recieved a new IPv4 address, that when I went to do a speed test said I was in KY??? Personally If and when New wave moves to DOCSIS 3.0 it will only get worse. not to mention the fact when they finally get caught up to IPv6 addressing another mess for the consumer to deal with.
I would capture all the data you can and send it to 4jimshelp@newwavecom.com with a full complaint. This is the CEO's Customer care dept... Totally separate from the regular CS dept. I have used it myself.... wrote an email and within an hour someone from that dept was on the phone with me looking to get the issue I had resolved.
P.S When you go to speed test change to a Chicago Server... yeah I know screwy to be pinging a longer distance but for unknown reasons I get better results than pinging a St. Louis Server. | |
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| | | Yeah, my pinging software runs 24/7. I've got data going back to 2008, haha 
It sure would have been nice to be able to stream a movie over Netflix tonight, being Saturday night and all... but of course not. Thanks Newwave!!
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| | | Saturday night here and the internet has actually been surprisingly stable... Good pings all night and speed test is showing full speed. Maybe they got the issue fixed? Further monitoring will be required to confirm...
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turlsPremium
join:2004-05-23
Carlinville, IL | NewWave and DOCSIS 3.0 (v2?) Wow, this forum is dead. Supposedly Carlinville (Taylorville) is getting DOCSIS 3.0 this week (today?). If anybody gets to test, lets compare notes here. | |
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| | | Re: NewWave and DOCSIS 3.0 (v2?) REALLY??? WOW this is good news just too bad they are not forth coming with info. Anyway I will be making a few calls to new wave to see .
And yeah this forum is pretty much been a dead horse just a select few posting or reading. | |
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| | | Update:
Have not made any phone calls yet but did post to the official twitter account @newwaveinsider and awaiting response. I checked my modem status page and the upstream channel is showing a Mixed (TDMA and ATDMA) which is a definite change from when I looked last week.
At any rate will be keeping this thread updated with speedtest results | |
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| | | Just got off of Live chat w/ their Tech support and here is a log....
web_associate_3 : Thank you for contacting NewWave Communications home of the fastest internet, my name is Kenny. How can I help you today?
I said: Good morning
I said: The question I have today is this.. has the DOCSIS 3.0 gone live in the Carlinville, IL area
web_associate_3: No, we have not been informed of that.
I said: and if so can I take my DOCSIS 2.0 modem to the litchfiled store and recieve a DOCSIS 3.0 compliant replacement
web_associate_3: No the offices are not equipped to switch out equipment, but we could set up an appointment to do so.
I said: Well if you have any information It would be appreciated. I know it is being deployed throughout New Waves footprint but any timetable for when?
web_associate_3: No timetable but it is being worked on.
web_associate_3: Once it's been implemented and fully tested, they'll let us know
I said: I know there was an update last night w/ the current modem as the upstream channel type was changed from just TDMA to a Mixed (TDMA and ATDMA)
web_associate_3: We at the contact center would not have been informed of anything until it's completely ready.
I said: and from my networking experience that is the first indication that the customers are being turned on to DOCSIS 3.0
web_associate_3: It must be getting quite close
And I preceded to Thank him and closed the live chat window. As the above log will show.. Their Support center don't know what is going on at the local offices which is bad for us as customers. I really don't want to put them down but I have no other choice sometimes. Since they have have preceded to build out/buy out their overall footprint and lag behind in upgrading their current longtime customer footprint.. I have my doubts as a customer if they will even inform us.
Guess that means we as customers who either read this forum and/or post will be the only way we will know that DOCSIS 3.0 gets fully deployed. | |
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| | turlsPremium
join:2004-05-23
Carlinville, IL | Re: NewWave and DOCSIS 3.0 (v2?) They are in "testing" phase now. I don't know what the timetable is for official rollout, but testing is live. | |
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Reviews:
·New Wave Communi..
| Newwave issues in So Illinois There was apparently some maintenance early Tuesday morning. Even after resetting my modem and router, still have been having intermittent connection issues. This morning, it would only work for about 5-10 minutes before having to reboot. Not sure if it's just DNS or actually losing the connection completely. I do know the modem shows it's online when I do lose the connection. At one point, I was having problems with using OpenDNS, and part of the testing led me to switch to automantic/from my ISP.
Basically wondering if anybody has had any luck switching their DNS, or if I need contact Newwave. | |
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See 12 replies to this post |
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| | New Pricing model Hello all,
By now you have received a letter from New Wave stating a price increase in digital services offered by New Wave. Please review the attached scans of said letter or your personal mailed copy closely please.
On another note it also clearly states prices for WarpWave50 and WarpWave30, $99.99 and $79.99 respectively. But what the letter does not define is the upload speeds available for Internet. There is a coupon embedded in the letter for a 6 month special on the WarpWave packages.
As always read the fine print " All Services not available in all areas. Taxes and applicable fees not included. Some restrictions apply." | |
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