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 | USAJoseph
join:2008-08-04
Cypress, TX | Re: Just added this link to my Favorites We're getting closer everyday!!! | |
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burris
Premium
join:2000-08-22
Miami, FL | Getting close to launch.. I am quite excited about the imminent launch.
The beta thus far has been excellent for me and I'm sure for the others as well.
I really think that VOIPo will be the standard for VOIP.. | |
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kevm
Premium
join:2007-03-05
 ·VOIPo
·AT&T CallVantage
 ·Comcast
| just signed up Transferring to VOIPo from ATT callvantage to to the cost savings and the positive reviews. I am having my number ported. I signed up today for the one year at 99. I have been very happy with ATTCV but the costs are out of line with VOIPo
Any comments on how the service is working for them would be much appriciated. They were very helpful with pre order questions. They answered the phone and online chat quickly, very much unlike my recent one week test of MAGIC JACK which is on the way back to its maker.
Thanks | |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs: | Re: just signed up Hope you find their core features great and they are still bringing on more 
Be sure to visit »forums.voipo.com also! | |
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redrims999
join:2007-12-27
Atlanta, GA | Picture of adapter? Can anyone take a pictureof the adapter that is sent by VOIPo? Or tell me the model number so I can look it up?
Thanks | |
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neumannu47
Premium
join:2002-08-14
USA
·Vonage
2 edits | No Service I hate to sound like I'm bad mouthing VOIPo because Tim has been great to deal with. However, my service has been down since last night. No one has responded to my ticket in more than 12 hours.
There are several numbers that I dial (when my service is working) that I never hear a ring back or the other side talking. The called party hears the ring and answers the phone.
I have the first ATA (Grandstream?) since I could not get the newer one to work behind the router. Now I see in another post that the company is supplying Linksys ATAs.
Update: I just found a way to log into my account. Everything looks fine until I get to the Service page. My account is listed as Terminated, even though the billing is not due until 10/15/09.
Apparently there is a glitch in their billing system. Hopefully someone is around this weekend to get the problem quickly resolved. | |
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| VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
2 edits | Re: No Service Sorry to hear you're having issues.
Our support center is open from 9AM-7PM Mon-Fri, so if your ticket was submitted outside those hours, that would be why there's a delay.
In terms of your issue, it is very likely the ATA.
We recalled all Grandstream ATAs earlier in the year and only officially support Linksys PAP2 devices due to constant issues with the Grandstream devices failing, so if you're still using a Grandstream device we need to get that replaced and that is very likely the issue.
If you're able to use your account at all, it's not terminated so I really don't think that has anything to do with it. The billing system is a seperate system and doesn't suspend/cancel accounts. When that happens, two separate systems are updated (vPanel and Billing), so the odds of this being a billing related thing are almost 0.
If I had to bet, I would assume it is the Grandstream device. We've seen that happen thousands of times and that's why we ended up dropping Grandstream completely.
We also haven't been provisioning/updating Grandstreams for months since we no longer officially support them and had about 99% of them replaced with Linksys devices, so that could be the other issue.
Sorry that you're down. I can't even explain the damage Grandsream did to our business earlier this year with their unstable devices.
If you PM me your ticket number I'll see what I can do to get you situated. | |
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neumannu47
Premium
join:2002-08-14
USA
·Vonage
3 edits | Re: No Service The problem was that the SIP server address had not been updated in my ATA. When I rebooted the ATA, it lost its connection and was not able to reestablish it with the wrong address. Your tech and I went through the configuration on chat, and now it is working. He's going to send a new ATA sent out this week, so hopefully that will solve the problem.
The pioneers take the arrows, and that's fine. All is well, and I'm a happy VOIPo customer. As usual, except for the delay, the customer service provided by VOIPo is excellent.
If I overreacted, it's because of my previous experiences with Vonage, Packet8, Teleblend, and, God forbid, SunRocket. | |
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| | | VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
| Re: No Service said by neumannu47  :The problem was that the SIP server address had not been updated in my ATA. When I rebooted the ATA, it lost its connection and was not able to reestablish it with the wrong address. Your tech and I went through the configuration on chat, and now it is working. He's going to send a new ATA sent out this week, so hopefully that will solve the problem. The pioneers take the arrows, and that's fine. All is well, and I'm a happy VOIPo customer. As usual, except for the delay, the customer service provided by VOIPo is excellent. That makes sense then since it was a Grandstream device and we don't provision/update them anymore.
Glad to hear you're back up and running and have a Linksys device going out.
Have a great weekend! | |
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Good Ol Dan
join:2000-05-15
Rochelle Park, NJ | Can't Register 7/2 My PAP2T can't register early today, 7/2. Tried several power cycles over a few hours, no joy. Internet connectivity is fine.
Dan | |
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Good Ol Dan
join:2000-05-15
Rochelle Park, NJ
1 edit | Re: Can't Register 7/2 OK now... 0750 EDT | |
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phila418
join:2001-11-22
Damascus, MD
1 edit | No incoming but outgoing is OK I switched from AT&T callVantage to VOIPO in May. While call quality is not as good as AT&T was, it is acceptable.
I had my first real problem today. My last successful incoming call was at 12:04 ET. My wfie tried to call home at 3PM ET and got an error message: "The number or code you dialed is incorrect".
I have a dial tone and can dial out.
I turned off all the equipment and restarted them (cable modem, router and T/A) but the problem persists.
I contacted support via "online chat" and they opened a ticket. They call and get the error message but they say the trace shows no problems.
I was surprised that the tech who took my info was not familiar with the problem.
I will post again when (if?) they respond or fix the problem.
UPDATE: Problem was fixed within an hour after I contacted VOIPO. However, I was never notified of the fix, nor do I see any tickets (open or closed) when I log in. | |
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Just added this link to my Favorites
Re: Getting close to launch..
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How come no stats
(topic move) Thinking of switching from ViaTalk...