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CDE - open discussion forum. Share information with other users.
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  viofamPremium
join:2001-07-17
Clarksville, TN | "What we've got here is...failure to communicate." Last year, we were told it was coming.
Soon after that, we were told it would be available in our neighborhood in August 2008.
July 2008, we learn the utility's telecom manager has "resigned".
In August 2008, the nice person who happened to answer the phone at CDE said that was not really the case and to phone back in about a month.
Mid-September 2008, a sign goes up in a neighbor's lawn advertising that he has it. The nice person who happened to answer the phone says she thinks I must be mistaken, check the house number and phone back. I phone back with the house number and am told that it is available.
I explain that I have underground utilities, so direct burial will be be necessary. She says she'll have to talk to "Madison Street" about that. Apparently, "Madison Street" confirmed that underground is OK, so I said "GO!"
Uncounted phone conversations follow -- it seems that after having been a CDE customer at the same location for over 20 years, they now need my social security number.
Finally, I'm given an appointment for the actual installation sometime after noon Saturday 04 Oct 2008.
Yesterday, Friday 03 Oct 2008 I arrive at home to find a spool of cable and loose white shrink-wrap near the service pole, a large gray box utility with black flex conduit running to the power meter and the fiber laying slack on top of the ground all the way across the back yard. I assume the crew from CDE's subcontractor, Atlantic had just started early without phoning me and would finish up at the scheduled appointment time.
Today, Saturday, 04 Oct 2008 two very nice gentlemen arrive shortly after noon and explain they work for another subcontractor and have a work order to run one (1) CAT-5 cable from the "Worldwide Packets" socket inside the large gray utility box to my computer. Seeing the slack fiber running across the back yard, they phone their superior who apologises to them for sending them out without explaining any details about the install. The told me they could either drape the CAT-5 exposed across my carport and around the roof eave or just leave without doing the installation. I thanked them and they left.
"What we've got here is...failure to communicate." | |
|  | viofamPremium
join:2001-07-17
Clarksville, TN
1 edit | Re: "What we've got here is...failure to communicate." Saturday 04 Oct 2008 sometime in the afternoon, someone took the spool of fiber and shrink wrap without letting us know they were here.
Sunday 05 Oct 2008, I slacked a cat5e inside and immediaitely got online. I ran a "whois" search, found an e-mail address and asked a few tecnical questions.
Today, Monday 06 Oct 2008, I got a phone call from a tech in reply to the e-mail I sent yesterday. He was helpful but could not explain why I can 'see' my neighbors' computers when they are online.
The fiber is still slacked across the back yard. | |
| | viofamPremium
join:2001-07-17
Clarksville, TN | They buried the cable and the service is good.
Then on 20 Nov 2008, the local paper reports:
"...it appears the Clarksville Department of Electricity's plan to provide telecommunications services over a new fiber-optic network needs a bailout..." | |
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| | Suggestions for R and D at CDE I just got the IPTV and fiber service here and I am mostly loving it. As with all new things there are things I do not like and things I have not learned to like yet. Since the STB (set top box) is willing to accept updates over the network it I decided I would start a post where I and other users can suggest things that would improve the service. I doubt CDE has someone in their R and D looking for a forum like this but maybe someone will find it or maybe someone will sent them a link. Come to think of it we should also list things we do not want to see go away too, or else we may loose some great feature to make room for some other less useful feature. | |
| | | | Re: Suggestions for R and D at CDE I decided to not make a huge list with the first post but here are my complaints about the TV service:
Fix audio/video stutter.
Make buttons on remote do stuff ie, the blue button should pull up the recorded programs, I should not have to go through the menu and soft buttons, and we truly need the 30 second foward skip and 10 second back button to work.... too easy to fix
Get rid of that bright white CDE logo in the guide, I do not want to see it burned into my TV screen (ya I got a plasma not LCD so I do worry)
Add the free on demand, like the catv companies do.
This is a long shot but... Please allow access of streaming media from my PVR to my standard STB. Would also be awesome to be able to control my PVR from any STB I have.
Things I like:
Thank you for the customized guide tabs. I love that I can program my own guide filters.
I like the variety of channels, there are many good ones I actually enjoy watching.
The pricing is awesome, I have 10 meg up and 10 meg down (I know it doesn't always work that way but in theory) and I have all non premium channels including HD, an HD PVR and a standard converter STB all for 99.86 and this includes all extra taxes and fees. | |
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viofamPremium
join:2001-07-17
Clarksville, TN | cde lightband service down
No surfing; no e-mail.
Techs on the problem.
Until today, it's been flawless... | |
| | pensionerPremium
join:2005-02-20
Clarksville, TN | Re: cde lightband service down viofam, am I safe in assuming that it was snow/weather related, maybe a slippin and slid-en traffic accident took out a utility pole. Anyhow your outage didn't effect Sango. | |
| | | viofamPremium
join:2001-07-17
Clarksville, TN | Re: cde lightband service down Per CDE Fri 1/29/2010 7:04 PM:
"...We are having a system wide issue with our internet. We have crews on site working to resolve as quickly as possible. Our apologies for causing any inconvenience...."
Fri 1/29/2010 8:14 PM:
"...The internet should be back up for you now. We apologize for the inconvenience..."
The connection was there, just no internet.
Whatever the problem -- they had the problem resolved in about an hour. Unless you logged on at that time, you would not have noticed.
CDE has provided excellent service for over a year. | |
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| | outdated equipment requires throttling CDE LIGHTBAND
because of a core hub, cde bandwidth CAN NOT handle the load of there customers.
It will be several months before there equipment is updated, until then, some customers will only have 1 to 2MB connections in peak hours, from 7pm to midnight.
CDE can not afford to update so customers cant have what they pay for.
if this were happening to CDE management, I bet they would fix the problem. | |
| Reviews:
 ·CDE
| Uploads Throttled to 300kbps I hope the rest of Clarksville finds this post. We're experiencing throttled upload speeds with CDE Lightband. The upload speed has dropped to 300kbps. This company has advertised symmetrical 10Mbps service for several years. I've often recommended this service over Charter and any of the other broadband players here in Clarksville, TN because of this high-bandwidth symmetrical service. Just think of it--you could receive an HD videoconferencing image (the download speeds are still very high), AND you could send an HD videoconferencing image instead of a cheap and stingy low-def image (as long as the upload speeds match your download speeds of 10Mbps). If CDE Lightband is throttling your upload to 300Kbps, forget it--you'll be lucky to send even the stingiest ultra-low-def videoconferencing image to your business associates or friends.
Slow upload speeds also mean long waits to get video content onto youtube, if you have a youtube channel, as well as large volumes of digital photographs to servers (which you might send to Flickr or Snapfish). Generally, most people won't notice, as most people are light internet users, but those of us who rely on the internet to conduct digital business (video, photography, programming with large files) will be disappointed in the upload throttling. Also, we thought this was the deal from the beginning when we let CDE Lightband bring service to our homes in the first place. Their TV service sucks, and they probably wouldn't have any customers if their internet service hadn't been so much better than the competition when they started out a few years ago. Their HD broadcast selection is really stingy, and the picture fizzles out quite a bit of the time. The TV boxes, both low-def and high-def, are prone to freezing, requiring a long reset before the picture is restored.
Also, the customer service is pretty weak. You have to wait for a callback instead of being routed directly to a technician. If your issue doesn't get resolved right away, you have to go through the whole rigamarole again and again. I'm not blaming the workers at the call center, or really anyone at all for that matter. I understand that the new digital technology must be expensive and costly to service and maintain. I admire this company for trying so hard to improve internet service in this town/city over the past few years. Personally, I prefer satellite television (generally has more HD channels, more intellectual programming [BBC, Link Network], and the equipment is less prone to freezing since the signal is streaming instead of a negotiated connection), but I understand that many others prefer land-based cable. Still, I'd like to see this company nail down its technical issues once and for all.
My advice to management--please give all the workers a raise and a decent bonus. They must have a great deal of patience and graciousness to manage the system I'm describing, and therefore must be invaluable employees and sterling members of the community.
Anyone else still using CDE Lightband? I heard they were having serious business/financial issues with their internet and TV service. I wonder if this is the reason behind the cutback in quality. Please post your reply.
One final thing--you can find speed tests for this site by typing "dslreports speed test" into Google's search bar. Should be right at the top of the search listings. I can't find an easy-to-spot speed test button anywhere on this site, but they DO have a page. Check your speed and post your results. | |
| pensionerPremium
join:2005-02-20
Clarksville, TN
1 edit | CDElightband DNS problem? Hi all, came across a problem yesterday - went to several sites and they wouldn't come up. Hey it happens, no problem. Later in the evening started playing with it some more and determined it was 4 sites that you'd get a Firefox, Chrome, and/or IE page saying they couldn't find it, try again. Only these four: www.picpeak.com , www.listgazette.com , www.gallerygate.com , and partial nudity site www.canyouspot.com . Used several of the 'is it me or is the site down' websites and all showed the pages were up to everybody on the web but me ???. Tried with and without the router, tried with firewall turned off, tried 3 different browsers, and also tried three different computers - the sites just wouldn't come up for me. Called the CDE help desk about 8 PM - explained my problem and asked the tech to check the picpeak site. It came up properly as did the gallerygate site. So it must be me and not them.
OK - now I'll get to the solution. I later changed my DNS settings in Network Connections, Local Area Connection from "Obtain DNS Server Address Automatically' to the specify your own and used Google's 8.8.8.8 8.8.4.4 . Problem solved ! I've got the four sites back - Tested it several times last night and this morning - using CDE's DNS the sites still don't come up, with Google's they do.
Just wanted to pass it on. Harris
EDIT: apparently the problem has been rectified. The 4 websites can now be reached using CDELightband's DNS | |
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