  koamPink PeckerPremium
join:2000-08-16
East Puddle
1 edit | The Shoreham Rip-off Does anyone know how we can complain to the state about paying $65 a month for the USA's lousiest broadband speeds? | |
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 | koamPink PeckerPremium
join:2000-08-16
East Puddle Reviews:
 ·Shoreham Telephone
1 edit | Re: The Shoreham Rip-off OK. There is a way, but I'm restraining myself and have sent a polite letter to the company asking if they have a plan for improvement. Didn't mention the state in the letter. Am awaiting a response.
(7/21) UPDATE: This morning I got a call from the owner of Shoreham Tel. Like the rest of the staff, he was very nice and very professional. He was concerned about what speeds we're getting and said that we should expect a consistent 1 Meg where I'm located. He said that they expect to have a new DSLAM at the end of my road (a little over a mile) before winter and that we should be a good deal faster then. He said that everyone's set for 1.5 Meg max for fairness of coverage to all areas (close-in homes could be getting 4-5 Meg, but they are trying to make everyone equal (state regulatory?) and don't have tiered offerings) and that they were implementing new DSLAMs around the area. He said that at 1.5, that's about as fast as normal web sites serve up pages so that I should expect normal page-to-page web surfing to be as fast as I'd experience it on other ISPs (even faster ones). He said that the box near me had a shortage of voice ports currently (or something like that). He said that 256K (the package offered) was not acceptable, but didn't say why that's the package. I told him I'd keep a record of actual speeds and tracerts so that he could have a rich data set. We discussed what I may be able to do in my home to get rid of any dead ends on old phone lines that haven't been used for years. He said that my tracert hops should be around 30, not in the 40s as I have sees. Overall a good call and the kind of professional and courteous service that I have come to expect from Shoreham Tel. I'll keep the data set and follow up regarding whether they install our new DSLAM before winter and see how that impacts the numbers and report back here. | |
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| | koamPink PeckerPremium
join:2000-08-16
East Puddle | Re: The Shoreham Rip-off Is 256K for $65/month the norm for rural America in 2009? Please let me know. | |
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koamPink PeckerPremium
join:2000-08-16
East Puddle Reviews:
·Shoreham Telephone
| Tracert logPing statistics for 209.123.109.175:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 55ms, Average = 53ms
C:\Users\Ken Danieli>tracert dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 38 ms 39 ms 37 ms rbpool6.shoreham.net [208.65.163.129]
2 39 ms 39 ms 39 ms max1.shoreham.net [208.65.160.3]
3 40 ms 40 ms 40 ms ppp-64-25-209-65.teljet.com [64.25.209.65]
4 47 ms 43 ms 43 ms 66-162-188-49.static.twtelecom.net [66.162.188.4
9]
5 52 ms 52 ms 51 ms 66.192.243.234
6 53 ms 52 ms 54 ms 0.e1-1.tbr2.ewr.nac.net [209.123.10.133]
7 53 ms 54 ms 55 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
8 53 ms 54 ms 52 ms vlan808.esd1.oct.nac.net [209.123.10.42]
9 53 ms 53 ms 55 ms www.dslreports.com [209.123.109.175]
Trace complete.
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| koamPink PeckerPremium
join:2000-08-16
East Puddle Reviews:
·Shoreham Telephone
| Re: Tracert log Microsoft Windows [Version 6.1.7100]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ken Danieli>tracert amazon.com
Tracing route to amazon.com [72.21.210.250]
over a maximum of 30 hops:
1 39 ms 38 ms 38 ms rbpool6.shoreham.net [208.65.163.129]
2 39 ms 39 ms 61 ms max1.shoreham.net [208.65.160.3]
3 42 ms 40 ms 42 ms ppp-64-25-209-65.teljet.com [64.25.209.65]
4 44 ms 43 ms 43 ms gi0-8.na21.b019505-1.alb02.atlas.cogentco.com [3
8.104.52.1]
5 45 ms 45 ms 44 ms gi1-46.3501.ccr01.alb02.atlas.cogentco.com [38.1
12.38.65]
6 46 ms 46 ms 46 ms te8-2.ccr02.bos01.atlas.cogentco.com [154.54.27.
154]
7 52 ms 53 ms 53 ms te4-3.ccr04.jfk02.atlas.cogentco.com [154.54.27.
174]
8 61 ms 58 ms 59 ms te4-1.ccr02.dca01.atlas.cogentco.com [154.54.2.1
33]
9 60 ms 61 ms 60 ms te4-3.ccr02.iad01.atlas.cogentco.com [154.54.26.
138]
10 * * 63 ms verio.iad01.atlas.cogentco.com [154.54.12.238]
11 * * * Request timed out.
12 * * xe-9-4.r05.asbnva01.us.ce.gin.ntt.net [168.143.232.74] r
eports: Destination net unreachable.
Trace complete.
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»www.kiva.org/lender/kenandart
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koamPink PeckerPremium
join:2000-08-16
East Puddle Reviews:
·Shoreham Telephone
1 edit | March 2010 Test Results Here's a link to my test results
»/testhistory/186761/a7e62
a thread asking about them:
»Test results - extra slow DSL.
Tracert to Amazon
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ken Danieli>tracert www.amazon.com
Tracing route to www.amazon.com [207.171.166.252]
over a maximum of 30 hops:
1 11 ms 11 ms 7 ms rbpool6.shoreham.net [208.65.163.129]
2 5 ms 10 ms 5 ms max1.shoreham.net [208.65.160.3]
3 20 ms 11 ms 14 ms ppp-64-25-209-65.teljet.com [64.25.209.65]
4 15 ms 7 ms 8 ms rr-64-25-208-174.teljet.com [64.25.208.174]
5 14 ms 25 ms 22 ms POS5-3.GW6.BOS4.ALTER.NET [208.192.181.193]
6 17 ms 15 ms 22 ms 0.ge-3-3-2.XL4.BOS4.ALTER.NET [152.63.20.22]
7 20 ms 33 ms 31 ms 0.so-7-0-0.XL4.NYC4.ALTER.NET [152.63.17.97]
8 29 ms 28 ms 25 ms 0.xe-3-3-0.BR2.NYC4.ALTER.NET [152.63.3.122]
9 20 ms 29 ms 25 ms 204.255.173.54
10 29 ms 32 ms 22 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
11 33 ms 29 ms 29 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
12 37 ms 32 ms 46 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
13 33 ms 35 ms 37 ms ae-3-89.edge2.Washington1.Level3.net [4.68.17.14
5]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * AMAZONCOM.edge2.Washington1.Level3.net [4.79.22.10] repo
rts: Destination net unreachable.
Trace complete.
--
YOU can help reduce poverty, sustainably.
»www.kiva.org/lender/kenandart
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