 DOshow
join:1999-12-30
Tempe, AZ
| PSN on track A message for all who read DSLreports both providers and subscribers. I signed up with PSN after 3 months of bad experience with PhoenixDSL. PSN gained my respect and is doing so continuiously. My rep Tone Sharfner was personable and a pleasure talking and working with. In fact PSN has sent a status of my order that reflects to me they're TCB (taking care of business)! Right up front with delivering my dial-up cd and setting up my dial-up account. Never had it so easy. All info needed listed right on PSN web page and in CD mailed to me. I'm up on dial-up now till I get the DSL line. More to come...readers, take a look at PSN. Their people seem to be service minded!
Initial sign-up date: March 28th
Follow-up status: April 10th | |
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 | | Anon | Re: PSN on track Yes, their pre-install sales pitch is very good...but that's about all. Good luck trying to get ahold of them when something goes wrong. Remeber that contract you signed that said "no refunds?" Mary, the provisioning manager is on an eternal coffee break. I've had my order with them since March 1. Tomorrow is my own personal D-Day with PSN. | |
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| ipping
join:2000-05-02
Philadelphia, PA | Yeah, right on track.... with a dial-up. I got the CD too, that was 2 months ago. Hope you hear from them again. Please post your review then! | |
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| | Anon | Well I just talked with Tone, To cancel my DSL account( and I have only been up and running one day), he never asked why or how can he help to clear up the problem, all he did was say he sent the e-mail and hung up the phone in my ear.
If you talk to northpoint and tell them you are having a problem with an ISP 99 time out of 100 they will know it is PSN before you tell them. | |
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| | Anon | How can PSN be ON TRACK ??
If you can not get to them on the phone because the phone is busy, they dont return e-mails and they don't answer fax's. I have called approx 80 times in the last 4 days and have gotten through 5 times - 1 time on hold for 45 min., then voice mail (no return call) three times I gave up after 70 min on hold, and once got to a person and canceled my service, they then recharged my credit card. They do not reply to e-mails or fax's | |
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mvsastry2
join:2000-04-12
Old Bridge, NJ | Distance 13611 Feet I am surprised no one place on the prequalification does it say i should be less than xxxxxx feet from the CO.All they say is its available.Come on people why you wanna mislead people. | |
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| | Anon | Re: Distance 13611 Feet is uswest THE LINE PROVIDER?? | |
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| Anon | This DSL Provider is Sending SPAM I just received a SPAM e-mail "in response to my inquiry" but addressed to someone else. | |
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| Anon | Great Service PSN net installed SDSL into my house 2 weeks ago. Since then I have received exactly speeds both upload and download. They installed quickly and got me up and running as soon as possible. The service reps. were friendly and knowledgable. Overall, PSN.net was a good choice and provides reliable DSL. | |
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| Anon | PSN not teamed with Network Access Solutions PSN Internet Service is no longer teamed with Network Access Solutions. Any pricing information from Network Access Solutions is incorrect. | |
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| Anon | Sold me SDSL in an area they can't They sold me SDSL in Orlando,FL and now I find out from Northpoint that they can't. They are a bunch or scam artists here and at Teliquest. | |
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| Anon |  Getting Nervous
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| | Anon |  Re: Getting Nervous
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Urog
join:2000-05-24
Pittsburgh, PA
| Almost There, still waiting for Northpoint
DIY == SOL | |
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| Anon | Some Positive News | |
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| Anon | HELP ME!!!! | |
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| | Anon |  Re: HELP ME!!!! Update
The BA tech came into the apart. since I guess he thought he was supposed to run the 2nd line into the house but that's a different story.
So I waited the 48 hours that PSN told me was needed to find out if the line was DSL ready. On 6/14 I called the provisioning dept and waited 45 min. before I was transferred to voicemail(like usual) so I left a message stating that Bell Atlantic was at my apart on Monday and I wanted to know the inside wiring date and equipment setup. Well to this date I still have no return call from PSN. But after leaving the message with PSN I called up NorthPoint cust. serv. and they gave me the # to the inside wiring dept. =) (yes, I'm happy with NorthPoint) They gave me an inside wiring date of 6/17 between the hours of 8AM-12PM so I'll be waiting. But this was only done because I made the phone calls. But at least NorthPoint is coming out tom to do the inside wiring. So I'll keep everyone updated. | |
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| Anon | Avoid PSN! | |
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fkhan0
join:2000-06-08
Oceanside, CA
|  Not as bad as I feared
Now I up and running and very happy with the connection. I have to admit I was put on guard by some of the negative customer experiences posted. And having to give them $250 up front to be rebated afterwards was a bit strange. But, now that I'm up and running I'm happy. Let's just see how long it take the rebate to come in the mail for my final evaluation. | |
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| | Anon | Re: Not as bad as I feared | |
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| | Anon | Don't fret! If you've already received a confirmation email from Northpoint, then within 30 days of your being online, you should receive the rebate. In the meantime, enjoy DSL surfin'. | |
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| | 
NJ
@bms.com
| It will get bad - dont worry
I emailed PSN and Northpoint and northpoint actually wrote me back and said that i would get it by the end of October.
That is a bit off from the promised 30 days, more like 90.....If I ever even see it! | |
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| Anon | Good News | |
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| Anon | PSN SUCKS | |
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MK7
join:2000-06-02
Brookfield, WI
| Service Has Been Good | |
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| | Anon | Re: Service Has Been Terrible
PSN is the worst ISP in the business just read all these reports do you think they are made up? I sure doubt it
PSN SUCKS WIND and the BBB of Arizona knows this. Go to better business bureau and they'll send you info on how bad PSN really is.
Let's be truthful in these posts folks! | |
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| | mcaslan
join:2000-06-17
Baltimore, MD
|  Re: My Service Has Not Been Terrible
I work with Networking technology and this stuff is very complex. Remember, PSN is like a computer dealer they need the support of the network provider for anything more complex than simple issues. | |
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| | | | Anon | Re: My Service Has Not Been Terrible
Take a look at the Better Business Bureau as well!
You going to tell me that they too are making this up???
Tammy NEVER called me back once nor did Luke , Sabrina, Tone, or anyone there!
Phone is always busy and no return calls hmmmm!!
A company that quickly takes your money before servicing you then no longer cares about you should NOT be in business.
PSN has no customer service whatsoever just re read all the posts here and again ask yourself why we should believe you?
PS. don't try the bitter crap with me cause it won't work. I speak fact NOT fiction | |
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| | | | Anon | What service are you referring to Internet Service or Customer Service. Try waiting on hold for 3.5 hours sometime. In 8 weeks of dealing with these people I have been on hold nearly 20 hours...I bill by the hour--$95 per...Whom do you suggest I send my bill too??? | |
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| | | | | Anon | Re: My Service Has Not Been Terrible X 5 On hold with "one caller" ahead of me for 5 HOURS!!!!!!!!
Is your IP correct, Is your gate correct...DUH I can't ping you !?
Please!
mcq@integrasys.com | |
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| Anon | Service Sucks | |
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| Anon | Watch Out
I canceled my account with PSN and they charged my credit card again with another 379.00 just like the first time. | |
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| Anon | NO LINK ON THE BRIDGE.
each pointing fingers to see whos messedup..
I'm tired of this.. Bellatlantic worked on the outside wiring, he said it works. Then by saturday Northpoint contractor came in, he was nice, he did the inside wiring, he double checked outside if i get a signal, but i still got no link.. so he blamed northpoint to get my port working.
I called PSN.NET technicial support line.. waited over 2 hrs!!!! must be crazy.. i believe they only have 2-3 techicians working.. once i got hold of the tech, in 2-3 mins im out.. WTF!.. then they blame northpoint.. argh..
i bet by monday i still wont be see that green light LINK up.
Carl
From Brooklyn, NY | |
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| Anon | Don't even think about it
Last week, there was technician for digital wire installation, but I have not receive my DSL modem yet. Fortunately, technician brought a DSL modem. But he cannot install inside digital wire. Technicain left me with a wire from outside phone box to my modem thru the window and a DSL modem. I configured my own NIC with the DNS and IP info they provided. Then I had to call PSN.NET to activate my new account. I call at 7:00 PM on Saturday night and the system message said there were 10 callers ahead of me. I put my call on speaker phone and did my laundry, prepared dinner. Finally human answered my call at 10:30 PM. The tech support did not know what he's doing and keep asking the other guy all the time. Finally he told me that tier 2 tech will call me back within 1 businessday. Three hours and thirty minutes waiting for the Tech Support just to hear they cannot help.
Everything I said were my experience with PSN.NET, all are true info and I like to warn those of you who consider PSN.NET to be your ISP. STAY AWAY FROM PSN.NET WHILE YOU CAN. THEY ARE REALLY SUCK. 3 HOURS HOLDING FOR TECH SUPPORT IS REALLY @#&*. | |
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| Anon | WARNING!!!!!!!!!!!!!! STAY AWAY FROM PSN.NET
I ordered a line on 04/24/00 with Mr.Tone Sharfner who was the nicest person in the world as he tried to get me to order the line. Shoot he would call me within SECONDS when I called to voice mail or dropped an e-mail.
Then it began:
04/29/00 After Mr. Sharfners 3rd phone call to me (see how he only calls when he needs your money) I finally said OK and gave him the OK for the order. He quickly charged my credit card for the service which was supposed to be FREE (yes mom taught me that nothing is free) then refunded with a rebate which is total BULL$h!t as it is from Northpoint NOT PSN.
Tone, where are you now? Since you took my money no more calls to me with status, no more calls joking about the family or any other matter involing my order. When I call Mr. Sharfner calls NOW go straight to voice with NO RETURNED PHONE CALLS. I finally get hold of him and he now tells me to deal with Sabrina who must be his puppet on a string because she will BS you all day long with promises that will never come true.
The funny part:
Local telco came out on 05/18 but how would I know as no one called me to let me know, rescheduled for 05/28 no one shows up, they reschedule for 06/06 they tell me they will return to finish but never return. I call PSN like crazy ALL WEEK LONG AND NOT ONE RETURN PHONE CALL IN 7 DAYS!!!!! Not good customer service at all!
I call Northpoint to find out they scheduled a date on 06/15 then asked to switch to saturday they say we'll get back to you if it can be done.
No phone calls lead me to believe no saturday date yet as I'm arriving at my home the telco truck is pulling away I stop him and ask if he was here for me and he answers yes but he already called it in to Northpoint and had to now leave to his next stop saying they are going to return monday.
I call PSN net 5 times that day and you will be lucky to reach anyone at all because their lines are busy 6-7 hours out of a 10 hour day and if you get lucky and hear it ring don't hold your breath as you'll be on hold for a good 20-30 minutes with either a recording saying to leave a message or sabrina will answer and tell you nothing as her computer is never working when you call.... funny how my computer never failed me yet... but this companies computers are down daily.
Well I finally woke up and cancelled the order with PSN and will go with time warner cable as they WILL give me customer support that I the paying customer deserve.
Call PSN at any time to see if you can get through, you see that you cannot. Call Tone at 1-800-887-9897 ext 2078 and see if he answers or even try Sabrina at 2076 or better yet if you have nothing to do with your time sit on hold for a good 45 minutes with the famous option 8 for customer service which does NOT serve the customer.
Last:
What kind of company is this that has complaints up the wahzoo just go to the better business bureau and they will give you a bunch of info on dealing with these folks who charge your CC# before any service is given charge you 250.00 for a line... WHY it's NORTHPOINTS LINE NOT PSN'S.
They then invest your money so they can grow while you sit and wait for a phone call.... oh yeah it ain't coming.
Bottom line is anyone who ignores this board which is a long list of complaints against PSN and orders from them will get what they deserve NOTHING!
Regards from a disgruntled DSL subscriber
PS. Tone tell us how DSL is a privilege!!!!!
I promise to make sure that I post in everymessage board regarding PSN and their terrible service so others do not make the fatal mistake I have.
PPS:
To others who claim PSN is great and all they have is a dial up CD are full of it as that has nothing at all to do with their DSL service.. if that's what you call it. | |
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| | Anon | Re: WARNING!!!!!!!!!!!!!! STAY AWAY FROM PSN.NET
Congratulations, someone woke up to see that cable is a good thing. bad dsl service is widespread. I myself am a dsl tech for a major ISP (begins with Bell, ends with Atlantic  anyway. I am much more happier with my cable modem than I ever was with my free corporate dsl line. Hail to Mediaone.
Those of us who know the disadvantages of cable also know the larger disadvantages of DSL.... | |
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