 | | Unreliable Waymark DSL Service After Waymark's buyout of DirectLink, I have had nothing but problems. Waymark technical support has told me that they keep losing their LMI connection to their Verizon customers. When this happens, downtime is from 2-30 (yes, 30) minutes at a time. Sometimes this happens 4 or 5 times per day. This has continued for 45+ days.
Calling Waymark technical support is useless. They say "we can't do anything". If you want Waymark, I'd recommend cable modem since this same type of yo-yo service is $90 cheaper per month. | |
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| | Their great customer service Currently all (100%) of Waymark's Verizon customers are down. The closest that we can get to customer service is their recorded availablity message that their local loop to Verizon is down and there is no ETA available.
Talking to someone at Verizon, Waymark uses a reseller for this local loop. If this is indeed true, they have the lowest priority in service restoration. My source stated that similiar issues have taken up to a month to resolve.
I just hope that this outage isn't nearly that long.
By the way, anyone know the number for cable internet? | |
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 | | | Re: Their great customer service Waymark has finally admitted that the problem is with the reseller. They are installing a complete new loop, with an ETA of 5-7 days.
»www.waymark.net/stats.html
This is the latest of a series of service outages, including one they blamed on Verizon (and I ran Verizon in circles trying to fix it), but turned out to be their problem.
I've initiated a switch to SpeakEasy DSL. Fortunately, I have a second phone line so I don't have to wait for Verizon to "clear" the line and switch it to Covad. | |
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| | | | Re: Their great customer service The 5 to 7 days they mention in their announcement is 5 to 7 business days. Due to the weekends, this will translate to 7 to 10 days. Also they left themselves a lot of wiggle room for when they're still out in mid October.
Verizon won't clear my line so I can move to another provider. At least without Waymark's permission, anyway.
Waymark appears to be busying out their support lines to reduce the amount of support calls that they can handle. If you can get one to ring, their voicemail is full so you can't even leave a message. | |
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| FredP5
join:2002-01-25
Grapevine, TX | So? They did just fine...... No need to kick someone when they are down. Didn't you read the letter of apology? It was very professional. Waymark was down for over four days, but they gave us all dial up access and they were back online a day early. Stuff happens. Nobody could have done better under the same circumstances. They did just fine. | |
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