ISOMEDIA - open discussion forum. Share information with other users.
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 smmilton8
join:2001-06-07
Redmond, WA
|  Welcome to ISOMEDIA.COM
Many people think that small, independent ISPs with great service are a dying breed. But ISOMEDIA was founded in 1991, and our ISP business is still growing! We built our ISP for the long term, profitable and stable from day one.
If your previous ISP left you high and dry, come to ISOMEDIA, and we'll get you set up again.
Feel free to e-mail me at steve@isomedia.com, or come to our website at »www.isomedia.com.
Good luck,
-Steve | |
| Omnifarious1
join:2003-12-26
98104-1902
1 edit |  Can't you get an order right?
When I get the dialup number from the tech support people, and they set up the dialup account, I'm told that I only get 20 hours a month of dialup with DSL. I know that I'm going to run this over in 1.5 weeks.
So, the next day, I call up the salesperson, and ask to change it to unlimited dialup for just this month. He has the hardest time understanding what I'm asking for. Then, he suddenly seems to get it, and tells me he'll take care of it. I also discover the alarming fact that the ISOMEDIA people can see my password, and that it's not stored as a hash or something. Good thing I was cautious and used a completely new password for them.
I get home,and try to login. My password has stopped working. I call tech support. It turns out that, even though he had the password sitting there, right in front of him, he dropped a letter from it when he asked for my account to change. The tech support guy assures me that my account now has unlimited usage.
Come Christmas Eve and suddenly, the system will no longer let me log in. The log messages state that it's simply refusing service to me, not that my password is wrong or anything. I can only conclude that I hit the 20 hour cap and it started refusing to let me connect. And, of course, there are no tech support people to call on Christmas Eve or Christmas.
I rely on the Internet to keep me connected to people. Imagine how angry phone customers would be if their phones stopped working on Christmas. I'm pretty upset with ISOMEDIA right now, and will probably be hunting for another ISP to use. | |
|  | Omnifarious1
join:2003-12-26
98104-1902 | Re: Can't you get an order right? As it turns out, they had an outage Christmas Eve evening->Boxing day morning.. This is better than messing up my order, but still kind of annoying. | |
| | 
honesty
@pioneernet.net | maybe its time to buck up and get DSL  | |
| | rsantwire
join:2001-11-28
Redmond, WA
| Hello,
I apologize if there was any confusion here and hope you had things resolved. If not, please drop me an email directly at: santwire@isomedia.com and I will assist with making things work for you.
Thank you for choosing ISOMEDIA!
Ryan Santwire
Sales and Marketing Director | |
| 
WillHaeck
join:2002-01-20
Monroe, WA
| Question regarding DSL Would Isomedia be able to provide DSL to me if as Verizon says, the DSLAM is full? I made a thread in the Verizon forum about it,(»No room on DSLAM?)
someone in there said that Verizon sometimes allocates spaces for resellers. The hitch comes in though that at your website the availability checker gives an error of some sort, to be exact it says, "We're sorry. We have encountered an error with your request. Please call us toll free at 1-866-838-4393 to finish your request or for more information." Any help would be appreciated, thanks. | |
| | rsantwire
join:2001-11-28
Redmond, WA
| Re: Question regarding DSL Hello,
We don't always get these posts, so I apologize about the late response. We might be able to service you, but need your address and phone number where you would like service. Please send it to sales@isomedia.com and cc santwire@isomedia.com .
Someone will get back to you shortly. You can call: 1-877-476-2660 ext 109 if you would like to discuss this matter personally.
Thanks
ISOMEDIA
Ryan Santwire | |
| brett_monkey
join:2002-01-25
Tacoma, WA
| Thank you Isomedia
So I decided to try Isomedia. I prefer local companies anyway.
I heard alot of praise about them and did alot of research.
So I gave them a call. I talked to Ryan on the phone and it only took about 5min to get the ball rolling on my new DSL line through Isomedia. Did I mention that I was on hold no longer than 2min. Often times I get through without having to be on hold. The Qwest guy (technician) just called me and told me my new DSL line is in. I cannot wait to get home and try it out.
By the way I called tech support (Isomedia) to see if I need to set any IP settings DNS etc. I talked to Kyle(spelling?) on the phone and he was extremely friendly, he was almost positive that my DSL would work great by the time I will get home from work. He was going to take the extra time to make sure I was up and running without a hitch.
Isomedia I am impressed with the attention to detail you give your customers. I have not even used my new line yet, however I am confident it will work great.
Thank you,
Brett Mueller | |
| XboxGamer954
join:2004-08-21
Hollywood, FL
| What speeds do you offer? WOW, there sure are a lot of people talking on this forum.
I just want to know what are the speeds that Isomedia offers. The website is unclear, it says $19.99 1.5 download. I really do not care that much about the download but i am very interested in the upload speeds that you have and how much all the packages cost and the contract and the fees, etc. Someone called me from Isomedia but she told me something about its available in my area but she didnt tell me that much about the services and all that so i just want to know what you guys have. (thinking about switching to isomedia:)) | |
| megawhizz
join:2002-03-21
West Bloomfield, MI | What speeds should I be getting? I have a naked DSL connection at 3008/768k, my house is 1390 feet from the CO. Isomedia tells me that I should get a sustained down/up of 120KBps/30KBps, though I was thinking more like double those rates.
Can anybody shed some light on this? | |
| 
Luka1
join:2001-10-30
Index, WA
1 edit | After ten years: Time to look for another ISP I have been a customer with Isomedia for ten years.
I have always been happy with the service. And happy with the company.
Until recently.
The last few months, all of my connections have been routed through:
Ad-Base Systems
325 Mt Lebanon Blvd
Pittsburgh, PA 15234
I have also been unable to utilize any connection whatever, unless I accept their DNS service.
Having to accept a proxy through them, and having to accept DNS service through them... is bad enough.
Now: I cannot make any sort of connection whatever, unless I allow them UDP access to my computer.
This has become totally unacceptable.
I contacted technical support and was pretty much told, "Too bad". "This is normal."
Well, it hasn't been "normal" for most of ten years.
I have always used Isomedia's own DNS servers. (Isomedia's DNS servers do not work at all for me, anymore.) And I have never been 'proxied' by them through someone else, inmvisibly, or otherwise...
As I said, this is totally unnacceptable.
I am beginning, today, to look for a different ISP. | |
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