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RCN (DSL) - open discussion forum. Share information with other users.
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 | | RCN cable service @Lex MA Okay so you want cable modem access in Lexington MA. Well your one option (as usual) is to go with RCN. This service is relatively new (read fairly fast), I hit T1+ (but not much more) very often. Setup and cost are both average, we are going full out (local phone, cable TV, cable modem) and the price, 100$/month is reasonable plus there is only one bill. If you live here in Lex, Id recommend getting this over the other option, DSL.
So I came back from college sophmore year on a T3 high, which was quickly and repeadedly (every time I tried getting online) smashed by my netzero.com free 56k account. It sucked. I wanted broadband so bad I could taste the bits I was missing. So at that time both Cable and DSL were not available, Lexington is full of Luddites I think. Anyways, after about a year, both DSL and cable services were offering started almost immediatly. I say offered becuase all the providers (RCN and X number of DSL providers I contacted) were all only in the "yes well take your order now because its gonna take 3-6 months to install and active anyways which by that time there actually will be broadband" mode. I for some unknown reason decieded to go with DSL, bad choice. Every DSL provider I talked to, Verizon (still doesn't offer DSL here) Harvard.net, speakeasy, just about everyone either were at some level confused about the availablibity of DSL service. I even got conflicting price information from different representatives from the same company. After wasting my entire winter break researching DSL, i just gave up and the following summer cable modems from RCN came along. There are numerous advantages to getting cable modems. The first being that you won't have to wait an average of 3-6 months before your first TCP/IP header is sent. Our RCN cable service was installed within 2 weeks and most of my freinds relate similar experiences. If this initial installation lag time isn't enough reason (ping = 3months*30days*24hours*60minutes*60seconds*1000 = 7776Million ms) then the service experience of DSL freinds in the area probably will. One of them told me he was switching to cable, the other is toughing out numerous support calls and connection errors for the coming months.
GET CABLE, really, its the lesser of two evils.
preacherman | |
|  cbolon1
join:1999-11-30
Brookline, MA |  Opaque pricing and service plans
RCN has made a large facilities investment here and could provide effective competition, but their approach to marketing makes them look about as likely as a third-world phone company.
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Business DSL, servers and clients | |
| | |  Avoid these bozos if you value your sanity
I signed up for their telephone, cable tv and cable modem service at the same time. The installer came, disconnected my line to @home connection and installed the cable tv connection. Apparently, they did not know I had also subscribed for modem service. After fighting with them for 48 hours to get a modem installed (initial estimate was that they'd come back in 6 weeks) I got a supervisor to agree to let me self-install the modem, and drove to their office to pick it up. The modem worked fine, but I had not been set up for email on their service, which required a second set of phone calls.
Three weeks later (January 6 or so...) I began having problems with random disconnects and service brownouts. I called tech support, they ordered trucks to be sent out. Sometimes the truck would come, sometimes it didn't. Calls back to customer service requesting call backs from supervisors have gone unanswered, and basically this has just been a nightmare.
I've had intermittent connectivity for 8 weeks now. No one at RCN has taken ownership of the problem to make sure the problem gets resolved and the case is closed. I ended up subscribing to the dslreports line monitoring service just so I could demonstrate to them that there really is a problem. Its helped some, as I think I've scared them enough for them to at least respond to me now, but I'm still no closer to a resolution than I was 8 weeks ago.
All in all their service is slower on the whole than @home, and their customer support is even worse, something I didn't believe was possible. Bite the bullet, order a dsl line and save yourself the hassle. These guys simply suck.
And if any of you are lawyers looking for a class-action suit...please let me know. As it stands, my next step will be informing state and local officials of the abuse this company inflicts upon its customers.
McGinnis
imamcginnis@hotmail.com | |
| | Anon | RCN IN NORTH JERSEY I am just looking to see if anyone has any experience with RCN cable modem around Chester, NJ? | |
| | | I am thinking of switching from DSL to Cable I live in upstate New York and RCN cable services my area. I have Earthlink DSL which is a reliable connection but slower than cable because of Verizon's capping of my line. RCN would be $10.00 a month cheaper and the speeds I hear would be about three times faster than my DSL. I am looking for people in the Putnam County area or any other area that has RCN two way cable internet service. I would like to know what kind of line speed they get and if they are satisfied with the service. Thank you. | |
| | | Avoid RCN for both DSL and Cable Avoid RCN at all costs!!!
Not only did they leave their DSL customers high and dry (I got an e-mail one day before the system went down), but their service was unreliable and expensive. Looking at my bill, they charged me too much for the line, but also went on to nickel and dime me with all sorts of fees (e.g., router maintainence fee of $40 per month, etc...).
Their cable modem service is slower than @home and this is due in part to their capping their modems downstream capability at less than .75 Mbits per second. There is virtually no upstream capacity either. | |
| | | At least you got an e-mail
Technical Support: "Your a cable modem user right?"
Me: "No, residential dsl."
Technical Support: "Oh, I'm sorry to have to tell you this, but your service will be interrupted up to 40 days until the transition is completed from Northpoint equipment transfer. Someone should have contacted you."
Me: "No."
Technical Support: "Do you need a dial-up phone number?"
Me: "No, I'm going to use a piece of string and two tin cans [gritting teeth, hang up]."
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***your friendly neighborhood linux dood***
UT server: 216.80.74.137:7777
»www.ifragu.com
»da-palace.ifragu.com | |
| | | You too huh
I wasn't in the middle of a video conf., but I also got no notification.
The told me "We sent an email to your account."
"You mean the e-mail account I've never been able to access and have called you several times about?"
RCN: "Yah, but we also sent it to your other account"
"Oh you mean the one on my server, that is no longer connected to the internet?"
RCN: "That would be the one"
"When will it be back up"
RCN: "Should be about a week, they'll email you if there are any problems"
The conversation just got too stupid for me at that point, and I am now in the process of switching to speakeasy. | |
| | | extremely high latency and random internet shutoffs For the past week i've been having extremely high latency and random internet shutoffs. When it first started I would powercycle (thinking the problem was on my end. I called up RCN tech support and the said 76% of the web was out in my area but he didnt know why? Then he said he needed to put me on hold for 20 minutes while he opened a ticket for the engineering department. I ended up waiting 3 hours on hold before hanging up and going to bed  | |
| | | Can't create or forward from RCN Webmail I have a strange problem that has had an open ticket with RCN that they have not been able to resolve. I normally use Outlook to send and receive my RCN email, but on occasion when I am out-of-town or working from my work PC, I use Webmail. None of the email I create or forward from within the Webmail program goes any further than the Sent mail folder. Any ideas?  | |
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[NEWS] Public Knowledge 'Appalled' At RCN Settlement Case