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<title>Cox HSI forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/coxhsi</link>
<description>Cox HSI forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sat, 04 Jul 2009 01:31:51 EDT</pubDate>
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<item>
<title>[AZ] My COX Premier Plus speed problem (Chandler, AZ)</title>
<link>http://www.dslreports.com/forum/remark,22652568</link>
<description><![CDATA[I have upgraded to the new Premier Plus plan last friday, when tech installed it that day, i am getting just around 20 mb/s down, while it's definitely faster than what i used to have, but it's not what i paid for. The tech told me thats because the node in my area is 95% saturated but i should see an increase within a month after they upgrade the node.

After a few days i noticed the DS light on my cisco dpc3000 moden changed from green to orange, and i noticed the download speed also decreased significantly to less than 10 mb/s! i tried the test in early morning and late night and they range from 5 mb/s! to 15 mb/s? some one from cox please explain whats happening?

test taken at 10 PM friday night
  

another one at 10:30 PM
  

Model DPC3000 
Vendor  Cisco 
Hardware Revision  2.0 
Serial Number 220036954 
CM Mac Address  00-22-CE-9D-0B-58 
Bootloader Revision PSPU-Boot 1.0.0.4 
Current Software Revision dpc3000-v303r2380-090504a 
Firmware Name cisco_dpc3000-v303r2380-090504a_C_090506.p7b 
Firmware Build Time 20090504172655 

Downstream Channel
Channel ID 0 
Downstream Frequency 579.00 Mhz 
Modulation 256QAM 
Power Level -5.1 dBmV 
Signal to Noise Ratio 37.1 dB 

Upstream Channel 
Channel ID 2 
Upstream Frequency 37.81 Mhz 
Modulation 16QAM 
Bit Rate 10240 Kbps 
Power Level 44.8 dBmV ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22652568</guid>
<pubDate>2009-07-04 01:02:36</pubDate>
</item>

<item>
<title>[AZ] Goodyear neighborhood slowdown</title>
<link>http://www.dslreports.com/forum/remark,22636976</link>
<description><![CDATA[So for the past several months my neighborhood has been subject to the nightly slowdown some of the other AZ users have reported.  By slowdown I mean anytime after say 5pm the maximum reported down will not exceed 6Mb/s and most nights will average  1Mb/s.  And it gets worse as the evening progresses.  (up stays above 3Mb/s 24/7)  This it not an isolated incident as several neighbors have indicated the same thing.

I called Cox, they sent a tech. (at a risk of taking the $ hit)  Super-Tech-Josh quickly realized that the problem was not within my house.  (RG6 straight run, no splitters, no TV's, cat6 to PC, etc etc)  He hooked up his own cable modem at the node in my front yard and was not able to breech 5-6Mb/s to his laptop.  (after provisioning his MAC on my premier account)

He said the problem was out of his hands and he would call for further assistance.  1+ months have passed, no change.

Did I get the run-around?  Would upgrading to Docsis3 (premierPlus) help to gain and edge over my neighbors?

Any help would be greatly appreciated...  (calling all cox techs, my MAC is ready for a PM)

Surfboard 5100
Software Version: SB5100-2.3.2.5-SCM01-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

Frequency 579000000 Hz Locked 
Signal to Noise Ratio 39 dB 
Power Level -3 dBmV  
 
Upstream  Value 
Channel ID 2 
Frequency 37808000 Hz Ranged 
Power Level 37 dBmV  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22636976</guid>
<pubDate>2009-06-30 21:06:48</pubDate>
</item>

<item>
<title>[GA] Mid GA Slow DNS service.</title>
<link>http://www.dslreports.com/forum/remark,22652067</link>
<description><![CDATA[Over the last few weeks, DNS service has started to "time out" more and more frequently, causing browser "not found" errors for those addresses and web pages not cached.
The normal speed tests for the same period show increased speeds more often than not, and of all things about 40% packet "out of order" test results. 
http://miranda.ctd.anl.gov was used for detailed testing multiple times. The packet "out of order"  % increased with the increase in tested speeds.

Cable line levels and noise ratios well within normal limits for my drop, and no problems noticed with CATV or HDTV channels.
    ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22652067</guid>
<pubDate>2009-07-03 22:23:28</pubDate>
</item>

<item>
<title>[CATV] Omaha finally charging gateway fee</title>
<link>http://www.dslreports.com/forum/remark,22651933</link>
<description><![CDATA[July price increases 

Cox currently charges the same price ($15.50) for either 2 or 3 tiers. This price was listed as a single item on previous brochures. Effective July 2, 2009, Cox will be pricing each of its Digital Cable tiers independently: Sports & Information Tier will be $4 per month, while the Variety Tier, Movie Tier, and Paquete Latino Tier will each be $3 per month. The listing on the brochure was meant to show that under the new arrangement the price for 2 tiers will go down slightly, while the price for 3 tiers will go up slightly. 

gateway is $7.99  so three tiers will now cost $17.99 tiers $10+ Gateway.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22651933</guid>
<pubDate>2009-07-03 21:41:14</pubDate>
</item>

<item>
<title>[VA] Cable Tv and internet problems...</title>
<link>http://www.dslreports.com/forum/remark,22651874</link>
<description><![CDATA[Well since about 6:30pm est here today, The cable went out and after about 20 minutes internet came back in but the signal levels on downstream side are very poor SNR is now 32 instead of 38, and Power level is -8 from the +5 it was. Then all my tv's on boxes are out except the one closes to splitter, and even its glitching badly.

So I made a call to CS and the rep did the norm with resetting everything, and still no luck.. So he asked me to please hold so he could comfirm if there is any outages report. He then came back and said there is a report of a outage, and that things should be fixed shortly. Come 2 and a half hours later i place another call, and this guy wanted to reset the boxes, and he did so and no luck with getting things working. So he told me he wanted to send out a tech, and i said ok but wasn't happy because i know the problem aint here. Then he tells me it will be sunday between 3-5pm.

So now im suppost to sit here have no tv until sunday, unless they find the problem along the lines of there equipment. Im just really PO atm.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22651874</guid>
<pubDate>2009-07-03 21:25:26</pubDate>
</item>

<item>
<title>[CATV] Tru2way deadline missed</title>
<link>http://www.dslreports.com/forum/remark,22636932</link>
<description><![CDATA[cable to miss July 1st deadline.

http://www.multichannel.com/article/307206-Operators_To_Miss_Tru2way_Deadline.php]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22636932</guid>
<pubDate>2009-06-30 20:56:27</pubDate>
</item>

<item>
<title>[AZ] Cox, why oh why oh why oh why</title>
<link>http://www.dslreports.com/forum/remark,22643386</link>
<description><![CDATA[Did you move me back to the dreaded 579000000 Hz frequency!!!!!!
Aaaaargh!
is this a push to get those that know there are issues on 579000000 Hz to take premiere plus?
FWIW speeds are good when its working.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22643386</guid>
<pubDate>2009-07-02 05:01:29</pubDate>
</item>

<item>
<title>[AZ] Overloaded node in Green Valley?</title>
<link>http://www.dslreports.com/forum/remark,22634471</link>
<description><![CDATA[every day around 6pm my speeds drop to around 3Mb dl. the next morning my speeds are back to 15Mb. 
I have had cox techs come out, all levels are within spec.

I was told that there is an overloaded node in my area that is causing the poor speeds.

I was also told that my issue would not be fixed for about a month. 

Has anyone else heard of this overloaded node? Is cox actually doing anything about it?

I cant see paying for the premier level when i cant dl above 4Mb.
--
AMD ATHLON 64 X2 6400+
ASUS M2N32-SLI Deluxe Wireless Edition 
OCZ 2GB Kit OCZ2N9002GK DDR2-900 PC2-7200 Platinum
EVGA GeForce 8800GT SSC 512MB x2 SLI-MODE  
OCZ GameXStream 1010W
Western Digital Raptor 150GB 10,000 x2 Raid 0
Koolance PC4-1036SL]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22634471</guid>
<pubDate>2009-06-30 12:59:25</pubDate>
</item>

<item>
<title>[AZ] Cox Announces New Speed Tier--Premier Plus at up to 28Mbps</title>
<link>http://www.dslreports.com/forum/remark,22487418</link>
<description><![CDATA[Requires DOCSIS 3.0 modem.  Although many are on the supported list, only the Motorola SB6120 at $99.99 can be purchased from Cox.
http://ww2.cox.com/residential/arizona/internet/premier-plus-internet.cox]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22487418</guid>
<pubDate>2009-06-03 04:55:58</pubDate>
</item>

<item>
<title>[OK] Cox Modem Swap Program?</title>
<link>http://www.dslreports.com/forum/remark,22630378</link>
<description><![CDATA[Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00.  What gives? I am in the Oklahoma City area.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22630378</guid>
<pubDate>2009-06-29 19:12:21</pubDate>
</item>

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