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<title>Cox HSI forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/coxhsi</link>
<description>Cox HSI forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 22 May 2013 09:23:34 EDT</pubDate>
<lastBuildDate>Wed, 22 May 2013 09:23:34 EDT</lastBuildDate>

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<item>
<title>[CA] Upgrades SoCal?</title>
<link>http://www.dslreports.com/forum/remark,28219483</link>
<description><![CDATA[When will users in Southern California/Orange County get the speed upgrades? I'm still only seeing the 50 Down and 5 Up! The 5Up is what is killing me! I wish there were more competition in Orange County! Right now I'm stuck with either COX or DSL from AT&T. It seems more economical to buy a pipe from a legit company like XO and share the cost with everyone on my block/city? The availability of new and powerful wireless technology is making me want to buy a fat pipe from a legit provider and share the cost with my neighbors.

I could easily buy some equipment like airFiber from ubiquiti networks and share it to my neighbors. This would allow a stable connection from my big pipe to them without the worry of digging up the ground for fiber or new coax cable. It would also allow more competition......

http://www.ubnt.com/airfiber

Why are we so limited here in orange county? Is it politics? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28219483</guid>
<pubDate>2013-04-20 04:36:13</pubDate>
</item>

<item>
<title>Cox Ultimate - Do you actually get the speeds they state?</title>
<link>http://www.dslreports.com/forum/remark,28310530</link>
<description><![CDATA[I have Cox Ultimate and when I do the 'Cox Speed Test', it says I'm getting 40Mbit down which I believe is closed to the advertised speeds, however I have *never* gotten anything close to that, not even over 10-15Mb/s.

Has anyone ever gotten speeds (outside of the Cox local market) they state?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28310530</guid>
<pubDate>2013-05-21 19:55:17</pubDate>
</item>

<item>
<title>[LA] Who would pay this amount?</title>
<link>http://www.dslreports.com/forum/remark,28311079</link>
<description><![CDATA[Why would somebody pay over 46 dollars a month for 6mbps with another company when you can get Cox Preferred for $52 and get 18 to 20 mpbs download and a good upload speed?      ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28311079</guid>
<pubDate>2013-05-21 23:38:03</pubDate>
</item>

<item>
<title>[LA] Wow!  Bonded upstream in Kenner</title>
<link>http://www.dslreports.com/forum/remark,28298492</link>
<description><![CDATA[The internet went down for a short while, then bam, look at this.

20 download, 18 to 25 upload.  I'm sure there are bugs to be worked out, but it looks great.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28298492</guid>
<pubDate>2013-05-17 02:13:20</pubDate>
</item>

<item>
<title>[AZ] CenturyLink vs Cox in AZ</title>
<link>http://www.dslreports.com/forum/remark,28296099</link>
<description><![CDATA[Had a CenturyLink walking the neighborhood last night.  Their packages/offering is pretty similar to Cox. Internet 20MBs, phone and TV (whole house DVR) is pretty compelling.  Comments?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28296099</guid>
<pubDate>2013-05-16 11:17:46</pubDate>
</item>

<item>
<title>[VA] Cox DCX3400-M DVR...... How do I see the firmware?</title>
<link>http://www.dslreports.com/forum/remark,28308522</link>
<description><![CDATA[How do I check to see which firmware I have.  My DVR went off the other morning for a couple hours(I assume for a firmware update) and went from 4-5 hours of buffer time to only ONE measly hour.  Id like to know if I can figure out what firmware I have sine when i research the issue I keep seeing people refer to that.  Any help is appreciated! :)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28308522</guid>
<pubDate>2013-05-21 09:05:41</pubDate>
</item>

<item>
<title>[Off Topic] Kudos to Cox</title>
<link>http://www.dslreports.com/forum/remark,28308383</link>
<description><![CDATA[Kudos to Cox for the fast restoration of our telephone and HSI service after yesterday's terrible tornado in Moore. Even though we are about 11 miles south of Moore and the storm track we still lost those those services for about 6 hours.

I am sure it was a big job restoring service to the undamaged customers given the damage to infrastructure in Moore.

Thanks again...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28308383</guid>
<pubDate>2013-05-21 07:41:44</pubDate>
</item>

<item>
<title>[RI] Provision a new modem w/o lonnnnng phone hold time?</title>
<link>http://www.dslreports.com/forum/remark,28307480</link>
<description><![CDATA[COX HSI Premier user in RI here.  Finally upgrading from an ancient SB5101 to a DOCSIS 3.0 SB 6141 (retail purchased).

I can install the modem and it starts, bonds channels, etc -- all looks good accessing it at 192.168.100.1  I'm not "connected", though, I just get a 172.something address for the gateway

I figured I would need to call Cox, but the wait times have been ridiculous.  I've given up at 30+ minutes each time w/o ever getting to anyone.  Given that my VOIP isn't available I'm draining my cell batteries.  For now, I gave up and put the old modem back.

Is there any way to deal with this that doesn't mean sitting by a slowly dying cell phone all day?  I've seen reference to self-serve provisioning -- is that an option?  Or a better way to get in touch with a tech?  Better time of day to call?

Thanks, this is really annoying.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28307480</guid>
<pubDate>2013-05-20 19:11:09</pubDate>
</item>

<item>
<title>[AZ] 85132 anyone with problems connecting during the day?</title>
<link>http://www.dslreports.com/forum/remark,28304103</link>
<description><![CDATA[yesterday connection kept dropping all day i have a cisco dpc3010 from around noon to about 9 pm.  all lights on modem green but i would lose my ip and when i reset and tried to reconnect it would only pick up 1 channel then try to pick up the rest and reset again, that's the only thing i could see from the modem page too bad i can't see more since it has the custom cox firmware. I stayed up for most of the night and everything worked great netflix and videogames and everything.  the reason i ask here is because when i called their support line they said it was the modem, but i dont believe that due to it working all night long with no resets or ip losses. Any ideas? they recommended i schedule a tech visit and replace modem for a fee i believe tech visit has a fee also.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28304103</guid>
<pubDate>2013-05-19 10:11:05</pubDate>
</item>

<item>
<title>[CA] Received DPQ3212 Cable modem replacement</title>
<link>http://www.dslreports.com/forum/remark,28307713</link>
<description><![CDATA[Someone from Cox called me to say they would be sending me a new cable modem and to return the old one. Just received a CISCO DPQ3212, what advantages does this new modem have for me?

I have no problems with my current Arris model and just got 13.5 mbps down and 2 mbps up with it.

Pissed that they don't send a return box because I am going to have to take time out of my day at a Cox "solutions" store to return one of these modems, I HATE waiting in line.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28307713</guid>
<pubDate>2013-05-20 20:49:51</pubDate>
</item>

<item>
<title>[Other] Cisco DPC 3000 cable modem</title>
<link>http://www.dslreports.com/forum/remark,28302412</link>
<description><![CDATA[The ds light on my cable modem is glowing orange..Does that mean that there problem with the Modem?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28302412</guid>
<pubDate>2013-05-18 12:53:18</pubDate>
</item>

<item>
<title>excessive correctable/uncorrectable errors</title>
<link>http://www.dslreports.com/forum/remark,28285418</link>
<description><![CDATA[http://www2.picturepush.com/photo/a/12919335/640/12919335.png
http://www5.picturepush.com/photo/a/12919343/640/12919343.png

Three days uptime since the last reset, resulted in all those errors.

Tech has been out, seen the modem accumulating thousands of errors within seconds after a reset, replaced the main cable line coming to the house, all connectors, tested with meters (tested ok), but errors continued. Said the errors showing up in the modem were normal, and non-detrimental to the performance.

It definitely is affecting everything I do on the internet, especially packet loss while gaming. I rarely have ever seen any errors in the modem, or performance isssues until tree trimmers were in the neighborhood making clearance for the powerlines weeks ago.

What would be the next step in getting this resolved?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28285418</guid>
<pubDate>2013-05-13 04:17:20</pubDate>
</item>

<item>
<title>[ALL] When is the six tuner DVR coming out?</title>
<link>http://www.dslreports.com/forum/remark,28180210</link>
<description><![CDATA[When I had the Cisco tuner installed a few months ago (I hate many of the features of the new Trio guide), the installer said he would probably be back soon with the new 6 tuner DVR.

I've Googled it and found some info, but does anyone who maybe works for Cox know when we will be getting it in Louisiana or anywhere else?

Any info is appreciated.  With the "new" Trio guide, it doesn't warn you if you are going to miss a series recording, it just simply does not record it.  I'm missing tons of shows and am about to go back to the old Motorola box, unless this is coming out soon.

Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28180210</guid>
<pubDate>2013-04-08 17:50:06</pubDate>
</item>

<item>
<title>[RI] Thanks for the great service throughout the years</title>
<link>http://www.dslreports.com/forum/remark,28288125</link>
<description><![CDATA[First off, I'd like to say thanks to Cox (and the users who have helped me with issues) throughout the years. Great customer service, great forum.

Besides a few minutes of downtime here and there, I have been pleased with my service. From the actual product, to customer service.

However, I will be switching over to FiOS, as it IS slightly cheaper and the internet package is a tad faster. I know I'm going to have to put up with the terrible customer service, however. 

So I would just like to say, thank you, and if I ever change my mind, I know exactly which company I'm coming back to. 

Thanks, everyone. Including Cox. :) ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28288125</guid>
<pubDate>2013-05-13 22:29:14</pubDate>
</item>

<item>
<title>[AZ] Cheap Docsis 3.0 Modem / switching to Century Link</title>
<link>http://www.dslreports.com/forum/remark,28303439</link>
<description><![CDATA[Right now I have an option to get a SB6180 modem for $30 or a DPC3010 for $40. Are either of these worth it for the price over a SB6141 that's $56-60ish. Right now our internet is Premier with a speed of 48/20 (actual speed). I have a CG3000D, but don't particularly need the router portion of it and don't want to rent it. Just wanted to see what was the best bang for your buck given the options.

As a side note, is Century Link not the same quality as it is in Colorado? I know that Century Link is rock solid there, at least for their 40/5 service. It would save a significant amount of money over my current Cox Premier service. Thought I would weigh out all of my options at this point.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28303439</guid>
<pubDate>2013-05-18 22:06:52</pubDate>
</item>

<item>
<title>[NE] Frequent disconnects and &#x26;amp;quot;slow&#x26;amp;quot; speeds (for ultim</title>
<link>http://www.dslreports.com/forum/remark,28300741</link>
<description><![CDATA[OK, here's the deal.  I've got my second round of cox techs headed to my house tomorrow to troubleshoot dropped connections.

The first time, 2 techs showed up (the 2nd tech was the scheduled one and he had no idea the 1st one would be there but he knew him so I wasn't worried about it).  They replaced the splitter in the box but nothing else.  Unfortunately, the signal was working fine while they were there so there wasn't a whole lot they could do other than check everything.  Its probably also important to note that I had a 2 other tech calls about 2-3 months ago for the same problem where they replaced ALL of the splitters and cable ends everywhere in the house.

This time they are sending a "plant maintenance" guy who has the ability to check speeds at the pole as well as at the box.

So, does cox really have 2 different types of techs just for internet problems?  Or did they schedule the wrong kind of tech last time?

Anyway, here's my setup:

MODEM:

Model Name: SB6121 (was replaced 2-3mo ago)
 Vendor Name: Motorola
 Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
 Boot Version: PSPU-Boot(25CLK) 1.0.12.
 Hardware Version: 5.0
 Firmware Build Time: Dec 21 2010 15:52:06

Here are my signals (sorry about the format..willing to take suggestions on formatting better):

Downstream

Bonding Channel Value

Channel ID 138   137   139   140
Frequency 843000000 Hz  837000000 Hz  849000000 Hz  855000000 Hz
Signal to Noise Ratio 35 dB  36 dB  35 dB  35 dB
Downstream Modulation QAM256  QAM256  QAM256  QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
 -8 dBmV   -6 dBmV   -8 dBmV   -8 dBmV

Upstream

Bonding Channel Value

Channel ID 2   3   4   5
Frequency 25200000 Hz  28500000 Hz  31800000 Hz  35100000 Hz
Ranging Service ID 7207  7207  7207  7207
Symbol Rate 2.560 Msym/sec  2.560 Msym/sec  2.560 Msym/sec  2.560 Msym/sec
Power Level 37 dBmV  38 dBmV  0 dBmV  39 dBmV
Upstream Modulation [3] QPSK
 [5] 16QAM
   [3] QPSK
 [5] 16QAM
   [3] QPSK
 [5] 16QAM
   [3] QPSK
 [5] 16QAM

Ranging Status  Success  Success  Aborted  Success

Signal Stats (Codewords)

Bonding Channel Value

Channel ID 138   137   139   140
Total Unerrored Codewords 3175114617  3175115565  3175113844  3175114511
Total Correctable Codewords 2443  2049  3111  2504
Total Uncorrectable Codewords 16021  15469  16131  16073

As far as cabling in the house, its all been replaced within the last 3 years except for the drop from the box to the pole.  I've got:
3 TVs in the house on cable (2 boxes 1 cable card)
1 cable modem.

From the box, there is a 3way splitter.

leg1 of the splitter goes to cable box (about 30ft to the wall connector and then another 25ft to the TV)
leg2 of the splitter goes to cable card.  This one is probably 50ft to the wall connector and then there is a barrel connector on this line that goes maybe 10ft to the cable card device.
leg3 goes into another 2 way splitter (about 25ft away).  Leg1 of the 2way goes to the cable modem (3ft cable).  Leg2 of the 2way goes to cable box (6ft cable).

My speeds (when the connection is working) are between 45-60mbps.  I understand that I'll probably need to upgrade to an 8x4 modem to get the full 150mbps the ultimate tier has to offer but I would expect to be able to get at least 100+ with my current setup.

Thoughts?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28300741</guid>
<pubDate>2013-05-17 18:17:52</pubDate>
</item>

<item>
<title>[CA] Federal Regulation resulting in a NSF Fee for a declined CC</title>
<link>http://www.dslreports.com/forum/remark,28302477</link>
<description><![CDATA[Can someone provide me the Federal Regulation that forces Cox to charge an NSF fee for a declined credit card charge?

Lol it's such BS.  I'm curious if they're violating their merchant agreement too... though the "Federal Regulation" line is new.  

By the way, my credit card was fraudulently used like a day before my bill (so I had my bank close and re-issue) would have been charged via Easy Pay and thus, Cox's system doesn't let you change that information online.  I had quite a few charges declined due to this since it was right before the 1st and I have bills/payments that charge on the 1st (like Cox).  You want to know the number of other companies that charged me a fee?  Zero, nada, zilch.

Sigh, I probably should stop using Easy Pay...

PS Yes I had the charge taken off.
--
"Ah, women. They make the highs higher and the lows more frequent." - Friedrich Nietzsche
"'It's the law' is just an excuse for the unintelligent and unimaginative to remain that way" - Me]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28302477</guid>
<pubDate>2013-05-18 13:29:23</pubDate>
</item>

<item>
<title>[LA] No cable channels over 17</title>
<link>http://www.dslreports.com/forum/remark,28301826</link>
<description><![CDATA[When I woke up at 5am, there were no cable channels showing up over 17.  Plus my tv wouldn't detect any of the free digital channels.  Must be an outage in the area.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28301826</guid>
<pubDate>2013-05-18 06:20:03</pubDate>
</item>

<item>
<title>[LA] Upload speed increases</title>
<link>http://www.dslreports.com/forum/remark,28278442</link>
<description><![CDATA[Though I've noticed no speed increases in the Metairie, LA area in both my Cox Business and Cox Home accounts, I have noticed huge increases in upload speeds over the last 30 days.  I'm happy of course but wonder if this is proof that download speeds will be increasing soon.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28278442</guid>
<pubDate>2013-05-10 09:56:33</pubDate>
</item>

<item>
<title>[LA] Internet outage in Kenner 70062</title>
<link>http://www.dslreports.com/forum/remark,28298627</link>
<description><![CDATA[Internet seems to be down this morning, which seems unusual as of late. Any known issues going on in Kenner or could it just be me?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28298627</guid>
<pubDate>2013-05-17 06:59:14</pubDate>
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