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<title>Cox HSI forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/coxhsi</link>
<description>Cox HSI forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Fri, 24 May 2013 16:32:23 EDT</pubDate>
<lastBuildDate>Fri, 24 May 2013 16:32:23 EDT</lastBuildDate>

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<item>
<title>[LA] No cable channels over 17</title>
<link>http://www.dslreports.com/forum/remark,28301826</link>
<description><![CDATA[When I woke up at 5am, there were no cable channels showing up over 17.  Plus my tv wouldn't detect any of the free digital channels.  Must be an outage in the area.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28301826</guid>
<pubDate>2013-05-18 06:20:03</pubDate>
</item>

<item>
<title>[VA] Will the preferred ever see an upgrade?</title>
<link>http://www.dslreports.com/forum/remark,28319867</link>
<description><![CDATA[I keep reading posts popping up everywhere that other states have gotten 30/6 preferred and here in the hampton roads area I am still stuck at 20/3

the next package is 20 dollars more and also only has 3mb upload. When is cox going to show hampton roads some love and boost our upload speeds? :C]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28319867</guid>
<pubDate>2013-05-24 15:31:07</pubDate>
</item>

<item>
<title>[AZ] 85132 anyone with problems connecting during the day?</title>
<link>http://www.dslreports.com/forum/remark,28304103</link>
<description><![CDATA[yesterday connection kept dropping all day i have a cisco dpc3010 from around noon to about 9 pm.  all lights on modem green but i would lose my ip and when i reset and tried to reconnect it would only pick up 1 channel then try to pick up the rest and reset again, that's the only thing i could see from the modem page too bad i can't see more since it has the custom cox firmware. I stayed up for most of the night and everything worked great netflix and videogames and everything.  the reason i ask here is because when i called their support line they said it was the modem, but i dont believe that due to it working all night long with no resets or ip losses. Any ideas? they recommended i schedule a tech visit and replace modem for a fee i believe tech visit has a fee also.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28304103</guid>
<pubDate>2013-05-19 10:11:05</pubDate>
</item>

<item>
<title>[CA] Internet Essential account setup craziness</title>
<link>http://www.dslreports.com/forum/remark,28317686</link>
<description><![CDATA[Please help me out here.

I put in an order for a new Internet Essential account on 14th May and in that order I asked for the DC3 Motorola modem as well (although I had the Cisco gateway from a person moving out)

I was offered the professional installation for free but I chose the self installation as I believed I would be up and running by connecting to the Cisco gateway to the cable tap inside my apartment as soon as my connection was activated from the pole and I will not have to wait for a technician to come in.

So my situation on 14th May, when I placed the order, was this:

1. No internet connection. Put in order for a new account with Internet Essential + new Motorola modem
2. Cisco gateway from person moving out ready to go
3. Awaiting cable signal to reach my apartment taps

As of today I am in exactly the same situation, less $170 for the modem and fees etc, despite several calls to Tech support and Customer Service telling them I have no service.

I also have not received the Motorola modem. Cox tells me they shipped it via UPS but the tracking number I get does not show up on UPS. It shows up on FedEx, where it shows as delivered without signature. I specifically asked the agent over the phone to leave it at the leasing office as the apartment manager had warned me about package thefts. I was not at my apartment for a week when it was delivered so it's likely it's lost, but I can still make do with the Cisco device I have, only if it would connect.

Twice I was told that a technician would come into my house and make sure everything works but after the scheduled appointment was missed, I was told that they had "reactivated" the line at the pole and they were deeply sorry and would schedule a call again.

When I hook up the Cisco gateway the Power button is a solid green but the downstream LED keeps on blinking and never stops blinking. I have kept it on for the last 3 days and power cycled it a few times as well. No change.

Unfortunately I can choose between Cox cable and ATT Uverse and I chose Cox as they already are used by all my neighbors, but if this how it begins....

Is there a way I can find out what's up?

Is the data signal even reaching my tap into the apartment?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28317686</guid>
<pubDate>2013-05-23 21:44:19</pubDate>
</item>

<item>
<title>[CA] Cox Ultimate, tech installation necessary?</title>
<link>http://www.dslreports.com/forum/remark,28317186</link>
<description><![CDATA[I was thinking of upgrading from Cox Premiuer to Ultimate, but I was told over the phone that they would need to send a technician out to "make sure it works".  And that alone was an extra $80.  Is there any way I can do it myself, or have them waive the $80 technician fee?

And also, since Socal hasn't been upgraded with new speeds, once they do upgrade, will the pricing on the Ultimate tier go up as the speeds go up?  Or will there be a whole new tier? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28317186</guid>
<pubDate>2013-05-23 19:16:34</pubDate>
</item>

<item>
<title>Cox Ultimate - Do you actually get the speeds they state?</title>
<link>http://www.dslreports.com/forum/remark,28310530</link>
<description><![CDATA[I have Cox Ultimate and when I do the 'Cox Speed Test', it says I'm getting 40Mbit down which I believe is closed to the advertised speeds, however I have *never* gotten anything close to that, not even over 10-15Mb/s.

Has anyone ever gotten speeds (outside of the Cox local market) they state?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28310530</guid>
<pubDate>2013-05-21 19:55:17</pubDate>
</item>

<item>
<title>Are business plans being upgraded?</title>
<link>http://www.dslreports.com/forum/remark,28317644</link>
<description><![CDATA[I like in Nebraska and the Cox Business plans haven't been increased at all. They are also really, really pricey.

Are these rates just not updated? They're trying to sell 5 down 1 up for $105/mo (after promo price).

Do people actually pay for this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28317644</guid>
<pubDate>2013-05-23 21:31:28</pubDate>
</item>

<item>
<title>[CA] Upgrades SoCal?</title>
<link>http://www.dslreports.com/forum/remark,28219483</link>
<description><![CDATA[When will users in Southern California/Orange County get the speed upgrades? I'm still only seeing the 50 Down and 5 Up! The 5Up is what is killing me! I wish there were more competition in Orange County! Right now I'm stuck with either COX or DSL from AT&T. It seems more economical to buy a pipe from a legit company like XO and share the cost with everyone on my block/city? The availability of new and powerful wireless technology is making me want to buy a fat pipe from a legit provider and share the cost with my neighbors.

I could easily buy some equipment like airFiber from ubiquiti networks and share it to my neighbors. This would allow a stable connection from my big pipe to them without the worry of digging up the ground for fiber or new coax cable. It would also allow more competition......

http://www.ubnt.com/airfiber

Why are we so limited here in orange county? Is it politics? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28219483</guid>
<pubDate>2013-04-20 04:36:13</pubDate>
</item>

<item>
<title>[CA] COX Ultimate, occasional CAPS/LOCKS at low upstream speeds</title>
<link>http://www.dslreports.com/forum/remark,28317338</link>
<description><![CDATA[Hi,

Been having some odd upstream issues along with an increase in latency after COX rolled out upstream bonding in my area.

Below are my signal levels and firmware is latest.

SB6120, recently had a COX tech out replace ground block, master splitter, and splitters inside the house, also re crimped all connectors. When it gets hotter my power levels will be around the 1-2DB range

Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH
Firmware Build Time: Mar 12 2013 17:48:19

Had issues with upstream prior to the firmware update as well.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28317338</guid>
<pubDate>2013-05-23 19:53:22</pubDate>
</item>

<item>
<title>[LA] Should I be worried about weak signal strength?</title>
<link>http://www.dslreports.com/forum/remark,28313986</link>
<description><![CDATA[Hi,

I just got an 8x SB6141 to replace a DOCSIS 2.0 Linksys CM100, and speedtest.net consistently shows 32Mbps, which is higher than the promised 25Mbps. (Life is rough, huh...)

Even so, the "lower" 4 channels' SNR and Power Level values are barely within what "The Internet" says are acceptable ranges.  It's like this in sunny and rainy weather.

Is this something Cox needs to know about?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28313986</guid>
<pubDate>2013-05-22 20:30:54</pubDate>
</item>

<item>
<title>[OK] SDV coming to Tulsa</title>
<link>http://www.dslreports.com/forum/remark,28316322</link>
<description><![CDATA[Cox will be enabling SDV in Tulsa as of June 26th. About 41 SD channels are going SDV plus some sports PPV/subscription package channels. No HD channels are on the list.
--
It's wierdo, not weirdo. Yes, I know that's not the 'proper' spelling of the similar english language word. ;)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28316322</guid>
<pubDate>2013-05-23 14:57:29</pubDate>
</item>

<item>
<title>[VA] Cox DCX3400-M DVR...... How do I see the firmware?</title>
<link>http://www.dslreports.com/forum/remark,28308522</link>
<description><![CDATA[How do I check to see which firmware I have.  My DVR went off the other morning for a couple hours(I assume for a firmware update) and went from 4-5 hours of buffer time to only ONE measly hour.  Id like to know if I can figure out what firmware I have sine when i research the issue I keep seeing people refer to that.  Any help is appreciated! :)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28308522</guid>
<pubDate>2013-05-21 09:05:41</pubDate>
</item>

<item>
<title>[AZ] frequent outages in 85381</title>
<link>http://www.dslreports.com/forum/remark,28313982</link>
<description><![CDATA[Hello, I have been experiencing frequent outages at my house for the past week. During the downtime the SEND light on my modem flashes on and off.

I looked at the cable modem log and I see the following errors

 B-INIT-RNG Failure - Retries exceeded;CM-MAC=00:23:74:f4:b5:2e;CMTS-MAC=00:1b:54:cb:0a:c7;CM-QOS=1.1;CM-VER=3.0;

No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f4:b5:2e;CMTS-MAC=00:1b:54:cb:0a:c7;CM-QOS=1.1;CM-VER=3.0;

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:23:74:f4:b5:2e;CMTS-MAC=00:1b:54:cb:0a:c7;CM-QOS=1.1;CM-VER=3.0;

-------------------
Heres the status of my signal page

 [att=1] 

Any idea whats wrong? Im using a motorola SB6120]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28313982</guid>
<pubDate>2013-05-22 20:29:59</pubDate>
</item>

<item>
<title>[LA] Who would pay this amount?</title>
<link>http://www.dslreports.com/forum/remark,28311079</link>
<description><![CDATA[Why would somebody pay over 46 dollars a month for 6mbps with another company when you can get Cox Preferred for $52 and get 18 to 20 mpbs download and a good upload speed?      ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28311079</guid>
<pubDate>2013-05-21 23:38:03</pubDate>
</item>

<item>
<title>[AZ] CenturyLink vs Cox in AZ</title>
<link>http://www.dslreports.com/forum/remark,28296099</link>
<description><![CDATA[Had a CenturyLink walking the neighborhood last night.  Their packages/offering is pretty similar to Cox. Internet 20MBs, phone and TV (whole house DVR) is pretty compelling.  Comments?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28296099</guid>
<pubDate>2013-05-16 11:17:46</pubDate>
</item>

<item>
<title>[RI] Provision a new modem w/o lonnnnng phone hold time?</title>
<link>http://www.dslreports.com/forum/remark,28307480</link>
<description><![CDATA[COX HSI Premier user in RI here.  Finally upgrading from an ancient SB5101 to a DOCSIS 3.0 SB 6141 (retail purchased).

I can install the modem and it starts, bonds channels, etc -- all looks good accessing it at 192.168.100.1  I'm not "connected", though, I just get a 172.something address for the gateway

I figured I would need to call Cox, but the wait times have been ridiculous.  I've given up at 30+ minutes each time w/o ever getting to anyone.  Given that my VOIP isn't available I'm draining my cell batteries.  For now, I gave up and put the old modem back.

Is there any way to deal with this that doesn't mean sitting by a slowly dying cell phone all day?  I've seen reference to self-serve provisioning -- is that an option?  Or a better way to get in touch with a tech?  Better time of day to call?

Thanks, this is really annoying.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28307480</guid>
<pubDate>2013-05-20 19:11:09</pubDate>
</item>

<item>
<title>[LA] Wow!  Bonded upstream in Kenner</title>
<link>http://www.dslreports.com/forum/remark,28298492</link>
<description><![CDATA[The internet went down for a short while, then bam, look at this.

20 download, 18 to 25 upload.  I'm sure there are bugs to be worked out, but it looks great.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28298492</guid>
<pubDate>2013-05-17 02:13:20</pubDate>
</item>

<item>
<title>[Off Topic] Kudos to Cox</title>
<link>http://www.dslreports.com/forum/remark,28308383</link>
<description><![CDATA[Kudos to Cox for the fast restoration of our telephone and HSI service after yesterday's terrible tornado in Moore. Even though we are about 11 miles south of Moore and the storm track we still lost those those services for about 6 hours.

I am sure it was a big job restoring service to the undamaged customers given the damage to infrastructure in Moore.

Thanks again...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28308383</guid>
<pubDate>2013-05-21 07:41:44</pubDate>
</item>

<item>
<title>[CA] Received DPQ3212 Cable modem replacement</title>
<link>http://www.dslreports.com/forum/remark,28307713</link>
<description><![CDATA[Someone from Cox called me to say they would be sending me a new cable modem and to return the old one. Just received a CISCO DPQ3212, what advantages does this new modem have for me?

I have no problems with my current Arris model and just got 13.5 mbps down and 2 mbps up with it.

Pissed that they don't send a return box because I am going to have to take time out of my day at a Cox "solutions" store to return one of these modems, I HATE waiting in line.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28307713</guid>
<pubDate>2013-05-20 20:49:51</pubDate>
</item>

<item>
<title>[Other] Cisco DPC 3000 cable modem</title>
<link>http://www.dslreports.com/forum/remark,28302412</link>
<description><![CDATA[The ds light on my cable modem is glowing orange..Does that mean that there problem with the Modem?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28302412</guid>
<pubDate>2013-05-18 12:53:18</pubDate>
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