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In the Subject of your message, post something
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•Poor Subject: Router issue
•Better Subject: DI-699 Router WAN Port connection dead
In the body of your message
•Be specific about the pertinent item -- which device, which hardware version, which firmware/driver version, and etc..
•Don't just say that you have a problem ... but what is the problem? Be specific about what happens, the exact text of the command you are trying or the error message you are receiving, and etc..
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