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<title>DSL Extreme forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/dslextreme</link>
<description>DSL Extreme forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 08 Feb 2012 18:17:41 EDT</pubDate>
<lastBuildDate>Wed, 08 Feb 2012 18:17:41 EDT</lastBuildDate>

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<item>
<title>Consistently slower speeds starting around January 29, 2011</title>
<link>http://www.dslreports.com/forum/remark,26851970</link>
<description><![CDATA[Hello,

Getting to the point, speed test and usage of my internet connection shows that my DSLExtreme service, from 2006 on an AT&T line, for 1500-3000 kbps down/384-512 kbps up, has gone down from a consistent and satisfactory 2-2.3 Mbps down to a consistent and *unsatisfactory* 1.2-1.4 Mbps down since after a service instability and outage was resolved over the 1/27-1/29 weekend. All I want is to get 2+ Mbps download back; the current 0.42 Mbps upload seems normal and unchanged. 

DSLExtreme indicated the outage last weekend affected all users on AT&T lines, and I believe that outage is linked to this issue.

I checked DSLExtreme service prequalification, and my address still shows up for 1500-3000 kbps service (the fastest available on the prequal), and I also confirmed my service has not changed. I haven't changed anything on our end, and I am absolutely sure that speeds were fine before last weekend, and are now much slower for the past week.

So what's up? What was the problem with the outage last weekend (I suspect that's linked to my drop in speed)? Will I be able to get 2+ Mbps speed again, or will I need to look at a different ISP? If the speed will go back up, how long will it take?

Now, I've had the same service for nearly 5 years, and I only remember the 3-4 outages less than 24 hours long as the only problems I've ever had. The few times I've checked, I've been getting about 2.3 Mbps maximum downloads, which has been just fine. The price has gone up a few dollars a month, but I've stuck with DSLExtreme based on reputation and a desire to not get my internet involved with AT&T or Time Warner unless I have to.

I haven't changed anything on my end, and I even checked by plugging directly into the DSL modem. I also did a few power-off resets. Ping and jitter tests are fine, but those speeds are just much consistently lower than what I had before. I tried two different computers and different ethernet cables.

For completeness, I'll try moving the DSL modem to another telephone port, but I don't know where our main box is for our house. But if you can get back to me with some concrete answers, or better, a resolution, I'd very much appreciate your work.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851970</guid>
<pubDate>2012-02-03 21:27:58</pubDate>
</item>

<item>
<title>[DSL] Upgraded dial-up to DSL and remaining balance not credited</title>
<link>http://www.dslreports.com/forum/remark,26862256</link>
<description><![CDATA[On December 12, 2011 I canceled my Dial-up and upgraded to DSL. I pre-paid for the year for dial-up. When I up-graded to DSL I still had 6 or 7 months of pre-paid credit left on my account, which they did not apply to my DSL service. 

I contacted them several times on the phone about crediting my remaining balance to my DSL service. They said that they could not credit my dial-up balance to my DSL service.

According to their terms of service from their website (http://www.dslextreme.com/termsconditions?i=2) Section 8, if I am in good standing and current they will apply any remaining account balance to my DSL service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862256</guid>
<pubDate>2012-02-06 22:24:26</pubDate>
</item>

<item>
<title>[ADSL2] slow speed</title>
<link>http://www.dslreports.com/forum/remark,26853796</link>
<description><![CDATA[I moved to a new address, in the same area.
I am still with DSL Extreme; and I experience the same speed issue at this new location. The speed is extremely low. I should have 1.2 for download, and I get 0.2mb. 
There is 1mb missing. What do I pay for ?
I called DSL Extreme several times, got a nice accent from India on the other side of the line, but nothing has changed. It is SLOW.
I am about to switch, because I can't take this anymore.
DSL EXTREMELY SLOW, that should be their name!!!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26853796</guid>
<pubDate>2012-02-04 14:20:04</pubDate>
</item>

<item>
<title>[DSL] Switching to DGN2200 modem/router</title>
<link>http://www.dslreports.com/forum/remark,26859798</link>
<description><![CDATA[Switching from the Dlink modem to netgear DGN2200, on a dry loop using verizon lines.  I've read through the forums and tried all the recommendations to no avail.  I think I probably need my connection reset since I'm not getting an IP address assigned.  Any help would be greatly appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26859798</guid>
<pubDate>2012-02-06 13:03:45</pubDate>
</item>

<item>
<title>[DSL] No internet. No dsl light. DSL fails sync test.</title>
<link>http://www.dslreports.com/forum/remark,26858653</link>
<description><![CDATA[Late Saturday/early sunday morning my internet stopped working. I tried pwercycling the modem, router, pc no luck. Then I noticed I am not getting any light on my modem for dsl at all, no flashing red, no green, nada. Plug modemninto pc, it fails adsl line sync test. Any suggestions?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26858653</guid>
<pubDate>2012-02-06 05:37:24</pubDate>
</item>

<item>
<title>[DSL] Slow DSL at night</title>
<link>http://www.dslreports.com/forum/remark,26855572</link>
<description><![CDATA[I am getting really bad speeds at night for some reason. Speeds during the day are good. Can someone check my line ?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855572</guid>
<pubDate>2012-02-05 01:10:02</pubDate>
</item>

<item>
<title>[DSL] Customer for 10+ years... suddenly noticing speed issues</title>
<link>http://www.dslreports.com/forum/remark,26833521</link>
<description><![CDATA[Have been a DSLX customer for over 10 years, and have referred many friends/family to the service.

Have had no problems with the current service package of 3000-6000 until just recently.. the past few weeks I have been noticing speed/lag issues, and during speed tests, I am seeing 1200-1400, when in years past, it's always been in the 5000 range...

Nothing, not a single thing, has changed on my side at all.

Any thoughts?

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26833521</guid>
<pubDate>2012-01-31 01:43:31</pubDate>
</item>

<item>
<title>Need mx records for dslextreme hosted exchange account</title>
<link>http://www.dslreports.com/forum/remark,26851475</link>
<description><![CDATA[I have a hosted exchange account with dslextreme and I use the blackberry enterprise service also. The domain is hosted elsewhere and godaddy.com is the registrar. Life is good, until this afternoon.

I moved hosts to another provider and now my email no longer works. I then remebered that initally I needed dslextreme's mx record entries placed at my web host to tell all the email not to go to the web hsot but to go over to dslextreme.

I called dslextreme and they have no idea what I am talking about. They said they have no record of my account and haven't done exchange hosting in years? This is coming from a senior tech too!

Is there a dslextreme rep here whom can tell me what mx records I shoult use to access my email? I access my email through a web browser at:

https://owa.dsl
extreme.net/exchweb/bin/auth/owalogon.asp

I can still login to my email account there which makes sense, I just can't send/receive.

Thanks in advance.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851475</guid>
<pubDate>2012-02-03 18:50:19</pubDate>
</item>

<item>
<title>Process for setting up dry loop in VZ territory</title>
<link>http://www.dslreports.com/forum/remark,26850029</link>
<description><![CDATA[Hi all-

Did a bit of research here looking for a breakdown of how one sets up dry loop service in verizon territory, but am now even more confused.

I just moved into a new rental apartment and am looking at getting dry loop DSL, either 1.1-3 down direct from Verizon (their enhanced DSL plan) for $40/month or possibly going with a faster plan from DSX (7.1 down for $45/month).  First of all, are these higher speeds really obtainable (using what I assume is the same infrastructure)?  Or will I wind up with ~3 down anyway, in which case I could just go with their $25/month plan.

More importantly though, what should I look for to determine how "painful" setting up dry loop is?  I know there is a phone jack in the apartment, presumably wired to the phone box for the building.  Should I check to see if there's a dial tone?  Is there any scenario where I wont need a VZ tech to come out?  I'm worried about having to pay additional fees to have a tech come out plus the 2-4 week downtime.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26850029</guid>
<pubDate>2012-02-03 13:40:32</pubDate>
</item>

<item>
<title>[DSL] Slow Speeds After New Modem</title>
<link>http://www.dslreports.com/forum/remark,26636508</link>
<description><![CDATA[I have had my own modem for years and for the past 2 months it just stops working, I called DSLX support and they sent me a new modem, It worked fine and speeds where normal for my plan, but for the last 2 weeks it has been really slow, I did a speed test and the results were 295/566, my plan is 3000/768 so its off a bit, I changed back to my old modem and ran a test and got 545/586, better but not what I should Have.

Please Help With This
--
Intel Core i7 @3.8 Ghz,EVGA X58 Classified Limited Edition,2X eVGA GeForce GTX 460 Superclocked 768Mb SLi, 12GB OCZ DDR3 1333,Creative X-Fi Xtreme Gamer,Coolermaster HAF 932,LG BLU-RAY R/W HD/BR DVD,ASUS 18X DVD-RW 7.0TB Liquid Cooled]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26636508</guid>
<pubDate>2011-12-08 20:24:18</pubDate>
</item>

<item>
<title>Speeds horrible</title>
<link>http://www.dslreports.com/forum/remark,26830172</link>
<description><![CDATA[I called in yesterday to update the info on this ticket and stated that when Inet works speeds are good. Well inet is working and speeds are horrible.  Please ensure that slow speeds are still a part of this ticket.

Thanks,
--
a work in progress...
]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26830172</guid>
<pubDate>2012-01-30 10:32:40</pubDate>
</item>

<item>
<title>[DSL] Dry Loop Prequalification Question</title>
<link>http://www.dslreports.com/forum/remark,26702347</link>
<description><![CDATA[I am moving into an apartment in Verizon territory and am looking into several different providers for DSL service and am curious about some strange stuff that's cropping up in the prequalification process.

Verizon is offering speeds "up to" 3 mbps for dry loop service at my new address.  A check of some other Internet providers also show a 3 mbps tier available in addition to 1.5 (Earthlink in particular comes to mind).  DSL Extreme is offering only 1.5 at that address.

Just for giggles, I ran some prequalifications for DSL Extreme dry loop at some other addresses in the complex, and am curious why the maximum speed tiers being offered are varying so wildly from 1.5 to 5.0 mbps.  A couple of addresses next door to each other, in the same building, jump from 1.5 to 5.0 mbps.

I'm not necessarily questioning my own prequalification, but I'm wondering what sort of bizarre wiring (or database quirk) would lead to such a broad range of prequal results?  Is there any way to know "for sure" what is actually available there?  I'm fairly sure the whole complex is served off a remote terminal, which would imply a 3.0 mbps speed cap.  It would also imply a fairly short loop length, but I have no way of determining that for sure.

Any ideas?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26702347</guid>
<pubDate>2011-12-28 01:38:43</pubDate>
</item>

<item>
<title>[DSL] DSL Extreme, aka provider from Hades strikes again</title>
<link>http://www.dslreports.com/forum/remark,26787662</link>
<description><![CDATA[After going through month after month of dealing with their idiotic overseas customer service in getting my service straightened out (it took Alex from DSLx to go behind the scenes to fix whatever the problem was), DSLx has disconnected my service. They don't know why. I've called, talked to their reps who are on the crappiest phones that cut out every 4th word, been bounced from dept to dept and have to start from square 1 with each oversea speaker  (including giving my name and address again and again).  All they&nbsp;say they will put in a reconnect order which will take 2 weeks. And they refuse to prorate for the 3 weeks my sevice will be down. Ive asked about terminating my contract, they said that it would cost $250 because my contract doesn't end till July. That's another lie. They reset my contract every time I called to try to fix their incompetence . 

End the end though, $250 is a bargain compaired to dealing with this abomination of a service company]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26787662</guid>
<pubDate>2012-01-19 11:37:21</pubDate>
</item>

<item>
<title>[DSL] worst service ever</title>
<link>http://www.dslreports.com/forum/remark,26823347</link>
<description><![CDATA[Worst customer service in my 52 years.  After about 6 weeks still no internet service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26823347</guid>
<pubDate>2012-01-27 21:45:45</pubDate>
</item>

<item>
<title>[DSL] dsl extreme sucks worse that ever !</title>
<link>http://www.dslreports.com/forum/remark,26795361</link>
<description><![CDATA[I am located on the west side of Palmdale, Ca. and have had a dslextreme account for 7 or 8 years now. I use to have the 3000/512kbps service and never got even close to a quarter of that speed so I had it changed to 1500/384kbps a couple of years ago as I was just paying extra for nothing. Well.... I am still only getting bearly a quarter of what I am paying for ! Last year I had a dedicated line put in just for this computer and CAT6 wire. From the outside box to the computer is less than 10 feet. So what is my speed you ask ? According to speedtest.net, AT&T test, speed.io, dslreports.com, speakeasy test, and bandwith space test the numbers are all close to the same... An average of 360kbps ! Gee Thanks dslextreme for the Dial up speed that you call High Speed DSL.
Level 1 Support: Is now just a bunch of Script Readers (with a non English accent) and always the same Bull S***. Un plug your router and modem wait a minute for the internet tooth fairy, reboot your computer and voil&agrave; !  NOTHING ! Then after an hour of dicking around, they use the standard "we`ll call you back". DO NOT hold your breath waiting for this "Call Back", as it could be fatal.
Level 2 Support: Can sometimes be helpful. They use to be great years ago, but level 2 is now hit & miss. I dont know how many times now they have made a report, and had AT&T check the lines, check my box, send out a new modem, etc.... and after years of this my service STILL SUCKS ! Tonight I had a level 2 Tech open a ticket and ping me and he got 416kbps WOW ! Isn't that just Awesome !! My wife is an English teacher in Per&uacute;, South America and I had her run a speed test there. She got 1174kbps in a third world country, while I get 360kbps in the #2 most technologically advanced country in the world ? WTF !!!
The only reason I have put up with this crap for so long is the fact that changing providers is a real pain in the A$$. If there is not an acceptable resolve on the ticket opened tonight..... That's it ! I am done with this company. But it wont just be just a cancellation of my account, but  a Lawsuit will follow for Breach of Contract. Maybe it is about time they got a Wake Up Call !
This company started as a total IN HOUSE Operation and ever since they started outsourcing their service has gone into the toilet.  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26795361</guid>
<pubDate>2012-01-21 02:45:29</pubDate>
</item>

<item>
<title>Tech Support -- Good Experience</title>
<link>http://www.dslreports.com/forum/remark,26750838</link>
<description><![CDATA[I had to return a call from DSL X this a.m.
They had  called re: a line problem yesterday.

Although the call went to El Salvador my experience with them was great!

Easy communication for Tier 1 support.  They understand English and inflections, have a good command of our off beat sense of humor... well at least my off beat humor.

No, it's not the U.S. but the help was on par  with the Tier 1 support that used to be in the U.S.

As far as Tier 2 and 3, yes.. they are here in the states!!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26750838</guid>
<pubDate>2012-01-10 11:48:52</pubDate>
</item>

<item>
<title>Horrible experience - Cancellation service with DSL Extreme</title>
<link>http://www.dslreports.com/forum/remark,26702325</link>
<description><![CDATA[The DSL connection became worse and did not work early last November.  I contacted their technical service, but did not receive adequate service but wasted my time.  Two days later I switched DSL service from DSL Extreme to Verizon (my local phone co.).   The switching technically terminated the service/contract with DSL Extreme.

For precaution, I notified DSL Extreme of my cancellation on 11/25.  Their billing department acknowledged of my notice via their 11/28 e-mail.  Then I found the horrible company had charged the December service fee to my CR card.  I contacted them early this month for refund; but DSL Extreme billing returned to me and ridiculously stated they did "double-check" and not find the cancellation.   On 12/16, I sent the department a PDF copy of the e-mail correspondence between them and me last November.  Since then the online CR statement does not show the refund or they have not advised me of refund.   It looks wasting time to communicate with this BS.  So I just finished dispute process at my CR card.

Overall I recalled the nightmare story in late 1990's when a major internet provider offered 60 or 90-day free trial dial-up service.  People who was not satisfied during the free trail eventually faced difficulty on cancelling the service to avoid CR card charge.

Starting from the technical support to the billing department, I had not seen any good sense on their business attitude.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26702325</guid>
<pubDate>2011-12-28 01:18:37</pubDate>
</item>

<item>
<title>[Newsgroups] Access to newsgroups from another Internet connecti</title>
<link>http://www.dslreports.com/forum/remark,26819069</link>
<description><![CDATA[hi, i was wondering if it was possible to access dsl extreme's newsgroups while on a friend's connection (he has a different isp) by entering my dsl extreme username and password. i am a dsl extreme customer, but he is not. or is my access to the newsgroups limited to when i'm using my own dsl extreme internet connection? thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26819069</guid>
<pubDate>2012-01-27 01:37:01</pubDate>
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