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<title>Earthlink DSL forum - dslreports.com community</title>
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<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 10 Nov 2009 09:40:25 EDT</pubDate>
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<item>
<title>Email goes to spam even when marked not spam</title>
<link>http://www.dslreports.com/forum/remark,23312382</link>
<description><![CDATA[I have a new customer with their own (.EDU -- they're a private school) domain which they set up recently.

All email from their domain goes into my spam box (set at medium level to known spam). I have added every email address I have for them to my address book and every time I get one of their emails in my spam box I mark it as "not spam".

No matter what, it keeps going to spam.

3 days ago I chatted with a support rep who said he'd escalate it and get if fixed within 48 hours. That didn't happen. Called them today, they had me update my whitelist said that would fix it, but it didn't; still goes to spam.

Now they say they need to escalate it again and it will be fixed in another 48 hours.

I'm in a real bind as my customer is getting annoyed that I don't respond to their emails until they call me to ask about them. I've had to start keeping a browser opened to the web mail spam box and constantly refresh it to be sure I get the emails I need.

Any idea what to do to get this fixed? EL seems rather clueless about what is going in.

Thanks.]]></description>
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<pubDate>2009-11-08 22:32:23</pubDate>
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<item>
<title>Earthlink usenet bandwidth limit reinstated?</title>
<link>http://www.dslreports.com/forum/remark,22636691</link>
<description><![CDATA[I just got this error message today when using earthlink usenet services:

"username has exceeded monthly bandwidth limits"

Since when did earthlink reinstate their quota???!

--update--

Earthlink did not reinstate any quotas for usenet usage. I had the support rep reset my download history. hopefully they will resolve the issue by tomorrow.

Anyone else running into this?]]></description>
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<pubDate>2009-06-30 20:00:17</pubDate>
</item>

<item>
<title>Earthlink EMail Problems</title>
<link>http://www.dslreports.com/forum/remark,23112894</link>
<description><![CDATA[For the past week I have had problems reaching the pop.mindspring.com mail server.  For a few hours each day (since September 23rd) I either get a time out error or server could not be contacted error.  After a few hours this goes away.

I have been contacting ELM support every day and either I am told there is a problem and they are working on it or I am told there is not a problem and my machine is the problem.

I use Eudora for email.  I find it interesting that I have absolutely no problems with the other two email accounts I run off this same install of Eudora.  I also find it interesting that the errors only happen around noon each day.  The morning and afternoon and night is just fine.  It comes and goes.

This morning ELM announces they have major email problems.  Has anyone else had these types of problems....or, am I the only one left using mindspring AKA earthlink.

I only use chat now because their phone customer support is just too difficult to understand because they do not speak English.]]></description>
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<pubDate>2009-10-01 11:07:26</pubDate>
</item>

<item>
<title>Windows 7 DSL setup</title>
<link>http://www.dslreports.com/forum/remark,23246336</link>
<description><![CDATA[Is there a good screenshot walk thru for setting up PPPOE DSL in Windows 7?]]></description>
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<pubDate>2009-10-26 23:13:12</pubDate>
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