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<title>Earthlink DSL forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/earthlink</link>
<description>Earthlink DSL forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 09 Jul 2008 10:00:43 EDT</pubDate>
<lastBuildDate>Wed, 09 Jul 2008 10:00:43 EDT</lastBuildDate>

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<item>
<title>Earthlink is a bad service</title>
<link>http://www.dslreports.com/forum/remark,20746470</link>
<description><![CDATA[I signed up for Earthlink and DSL service in February I believe it was, they sent me DSL kit and all the works, right then is when I experienced constant D/C's then eventually it cleared up to stayed that way for a while, at $39.95 for a 1.5 service, I would expect good help at that cost.

Well recently I decided to signup for DSL service through At&t which is a very reliable service with DSL Extreme 6 speed at just $4 more and got 3 times the speed then what I was paying for a slow 1.5 service with Earthlink. Well come last month before I signed up with at&t Earthlink sent me invoice for a bill totaling $17 and some change, I disputed where this was coming from and I could not get a straight answer, the most they could tell me was something about card wasnt charged or something they couldnt prove, why was $17 and some change was the fishy part considering first 3 months of DSL was $12.95 and then 4th month and on its $39.95, so where is this $17 and change amount coming from? Since I use a prepaid debit card I looked back at my records and saw no missed payment, well this is where things started getting bad, it was shortly after this point my DSL service went down as if they terminated it, repeated calls to Earthlink was nothing more then recycling the same information over and over with no solution to the problem, they gave me a ticket number to have a tech call me, never did, short time later I got my At&t stuff in, noting; the At&t line was never active before the DSL went out. Just yesterday I get an invoice from Earthlink, stating that it was an early termination fee and that I was to pay $167.00 or whatever it is, so....... I emailed earthlink back and told them. For starters I have service that didnt work, you then terminate my DSL not long after I HAd paid for that month, tech never called me, that bill is going to set there because it aint getting paid.

This is the type of business they run apparently, none of the bastards can speak english either.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20746470</guid>
<pubDate>2008-07-05 18:23:08</pubDate>
</item>

<item>
<title>I Used to work for  a call center that handled EL Calls</title>
<link>http://www.dslreports.com/forum/remark,20698506</link>
<description><![CDATA[Hi there everyone,

I used to work for WEST Corporation,
a call center company that could care
less whether their clients or their
clients customers are taken care of
PROPERLY we were told to give people
a possible solution then get them off
the phone fixed or not.

Since Earthlink monitored calls periodically
they HAD to know what was going on.

Of course honestly Earthlink could care
LESS... They had WEST open call centers
in the Philippines and India where they
could pay people $10 a day and really NOT
help anyone at all and sent all the tech
support, billing, dsl provisioning and
EVERYTHING over there.

Earthlink is pretty much like AOL they
don't care if you are happy as long as
they are signing up MORE on the front end
than are cancelling on the back end.

Just ask when you call in, if the person
you are speaking with works FOR Earthlink
OR a contractor FOR Earthlink, they are
required by law to tell you.

My personal advice, RUN... as far as you
can to get away from Earthlink, they do NOT
care about you, ALL they care about is your
money.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20698506</guid>
<pubDate>2008-06-25 17:15:12</pubDate>
</item>

<item>
<title>[Modem] Zyxel modem and new Earthlink DSL subscription</title>
<link>http://www.dslreports.com/forum/remark,20739268</link>
<description><![CDATA[I just signed up with Earthlink for DSL after getting fed up with Verizon total non-tech support. Here's the deal: I didn't know I had to have a special DSL modem for Earthlink. Apparently EL doesn't know it either as they took 2 weeks to send me the modem after setting on it for no reason.

Anyway, I now have a problem that I didn't have with Verizon: I use 3 laptops wirelessly, 2 desktops wired, Wii wireless, and an XBOX360 wired. I notice with EL that quite often my session times out. I click 'reload' and all is well. Line speed seems normal when its working. 

So now I read some things about the Zyxel modem and bridging and using a router and multiple computers. I don't understand this bridging much. Is this possibly the problem with my sessions timing out on any of the computers once in a while? I see how to set the modem to bridging using the wizard and my Belkin54g already has an IP address of 192.168.1.2 so there's no conflict with the modem.

If that is what I need to do, I just run the wizard and once done, all is ready, or do I have to reset the router, modem, or any of the computers?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20739268</guid>
<pubDate>2008-07-03 21:33:28</pubDate>
</item>

<item>
<title>EL clueless as to actual Account Settings and has to ask?</title>
<link>http://www.dslreports.com/forum/remark,20726985</link>
<description><![CDATA[I just got this clueless email from Earthlink. They obviously can't read a simple log file from their Access Concentrator to determine which accounts truly have Static IPs or not.  So I go to re-checked Account Type which still shows Standard ADSL without a Static IP option. I now have little confidence they are even looking at the correct accounts and may just be mass mailing people. I certainly hope they don't have morons loose in the billing system that have no business looking at account settings or even the needed training to be able to understand the account settings. They claim I have had a Static IP and I promptly supplied them with Router Logs showing that I have a Dynamic IP instead and I asked if they are even looking at the right account. It doesn't look promising, but they better leave my account settings and my pricing the hell alone.  :mad:  :mad:

And yes, it is an LEGIT EL Letter, not a phishing attempt as no personal information was asked to be filled out plus the headers are accurate for EL.

The letter:

 quote:Dear EarthLink Subscriber,

Our records indicate that you were provided a Static IP address with your DSL account. Due to a system error, we have not billed your account for this additional service.

Please reply to this email and indicate whether or not you would like to keep your Static IP address. Canceling the Static IP will not affect your DSL account or Internet service.

Once you confirm with one of our Representatives that you would like to keep the Static IP, we will start billing your account $15.00 each month. This charge will appear on your next EarthLink invoice. Please be advised that we will not back bill for previous months.

For more information about your DSL service and Static IP addresses, please visit:
http://www.earthlink.net/software/domore.faces?tab=staticip

**********
CONTACT US
**********
Please reply to this email or send an email to: extend-service@earthlink.net

**************
ONLINE SUPPORT
**************
You'll find answers anytime with EarthLink's online support resources!

MY ACCOUNT: You can view your invoice anytime by signing in to "My Account" at: https://myaccount.earthlink.net

SUPPORT CENTER: If you need help troubleshooting problems or using your EarthLink email or the Internet, you can access step-by-step instructions at: http://support.earthlink.net

Sincerely,

EarthLink Customer Service

************************************************************
This is an Administrative Message from EarthLink. It is not spam. From time to time, EarthLink will send you such messages in order to communicate important information about your subscription.
************************************************************
 
--
What&#146;s the point of owning a supercar if you can&#146;t scare yourself stupid from time to time?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20726985</guid>
<pubDate>2008-07-01 15:36:59</pubDate>
</item>

<item>
<title>[OT] 15 more employees laid off in Atlanta this past week</title>
<link>http://www.dslreports.com/forum/remark,20736195</link>
<description><![CDATA[These layoffs were unannounced and employees were surprised to find out that day was their last day. The inside word floating around is that there are more layoffs coming soon as ELNK gears up to be acquired or dissolved.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20736195</guid>
<pubDate>2008-07-03 10:30:27</pubDate>
</item>

<item>
<title>[General] Why I am done with earthlink.............</title>
<link>http://www.dslreports.com/forum/remark,20734801</link>
<description><![CDATA[Chat InformationWelcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question.
Chat Information'Karl T' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
####@mindspring.com: cancel dsl
Karl T: Hello, I will assist you through the service request.
Karl T: I am sorry to hear that we may be loosing one of our valuable member of EarthLink family.
Karl T: May I ask you the reason that has prompted you to leave EarthLink?
####@mindspring.com: your service has become unusable. overall earthlink has fallen from first to last in customer support. I am done.
####@mindspring.com: Let's get this done
Karl T: I assure you that EarthLink values your business and wants to offer you the best possible service.
####@mindspring.com: to late for that, let's get this cancelled
####@mindspring.com: hello?
Karl T: Please give us a chance to help you in this regard.
Karl T: I will do everything possible to help you with what ever problem you wre having.
####@mindspring.com: No! I just want to cancel
Karl T: Please provide the security word of your account which appears to be your mother's maiden name.
####@mindspring.com: ####
Karl T: Thank you for the account verification information. I was able to verify your account.
Karl T: I see that there is a due balance amount of $89.26.
Karl T: I would request you to clear the due balance amount on the account.
####@mindspring.com: thta will be done later this week
Karl T: We value your business and really don't want to lose you. Unfortunately, if you were to cancel your service right now there is an early termination fee.
Karl T: That is $149.95.
####@mindspring.com: how is there an early termination fee?
Karl T: There was service provisioned and bill start date was on 11/21/07.
Karl T: You are still with the 136 days of service.
####@mindspring.com: I have been an earthlink customer since 1999. you broke the dsl service while I was deployed to Iraq. The reconnect was your fault.
Karl T: I am sorry for any inconvenience caused to you.
####@mindspring.com: I did not start this dsl in 07. I have had dsl for nearly eight years
Karl T: But that is what it is.
Karl T: Okay, I will waive off the early termination fee on the account you will be charged for.
Karl T: Yes, you are right.
Karl T: The service was rescheduled and that is the reason you are having this problem.
####@mindspring.com: Yes, I have been trying to get this fixed since november
####@mindspring.com: At this point I just want out
Karl T: I understand but, I am just helping you with the details of the charges you will incur if you were to cancel the DSL service.
####@mindspring.com: what charges? I thought we coveded that
Karl T: I was just trying to help you with the charges.
Karl T: The early termination fee.
####@mindspring.com: You waived the fee so lets cancel
Karl T: The last time you have contacted us was on date 03/30/08.
Karl T: You have requested the cancellation of the account since you had connection issue.
Karl T: You were transferred to the technical support that is the reason the account was not yet cancelled.
Karl T: I am sorry this will help me know that you have not cancelled the account
####@mindspring.com: What?
####@mindspring.com: I WANT TO CANCEL THIS ACCOUNT TODAY!
Karl T: Sure, I will cancel the account as of end of next bill cycle date.
####@mindspring.com: CANCEL TODAY!!!!!!!!!!!!
Karl T: The account will be set to close at the end of bill cycle date.
####@mindspring.com: Look the phone is already disconnected so the DSL is GONE
Karl T: Please be informed that you have accepted our Terms of Service which read: Accounts are set to close at the end of current billing period. EarthLink will not issue refunds or credits for previous or future service whether used or unused. The service will be available to you until 07/14/08, so that you can use the service or forward your mails to your new provider.
####@mindspring.com: GOODBYE
Karl T: Accounts are set to close at the end of the current cycle.
Karl T: You can get more information regarding our cancellation policies at following link:
Karl T: http://www.earthlink.net/about/policies/#termination]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20734801</guid>
<pubDate>2008-07-02 23:15:48</pubDate>
</item>

<item>
<title>[Line Problem] Connection problem that is time based/distance to</title>
<link>http://www.dslreports.com/forum/remark,20660444</link>
<description><![CDATA[I subscribe to EL 6mb/768kb service.  When I first got the service, I had trouble maintaining sync, but they put me in a mode which was stable, but left me at 3mb/384kb.  I and tech support assumed that it might be house wiring, since I live in an old house.

Recently, I rewired my phone lines with network cable (cat 5 utp) and split data and voice lines as well, so I no longer need a split filter.  I asked EL to open the spigot, and I experienced speeds that were acceptable, getting 4777kb/768kb.  This went great for a while (about 36 hours), before I lost sync.  Then, I could only sync for 20sec at the most at any given time.  The unusual thing is that sync would reestablish itself and be stable from 7am to 8pm (actually, 7:50-7:55pm) before going back to the 20-sec sync pattern.  I personally monitored and observed this pattern for 5 days in a row.  Two days may be a coincidence, but I would say 5 days is a pattern.

After placing a call to tech support, and three days later, they set me back to 3mb/384kb, which happens to be the one service tier down from my subscription.  Their reason was that I was too far away from the DSLAM to be stable @ 6mb and that it would be impossible to have 6mb service, despite my protests that I was getting a stable connection for 13 hours every day.  I was ready to cancel until customer service dropped $10 a month off my bill, making it competitive with Verizon, the local telco, at 3mb/s.

As much as the lower price helped, I'd rather get the higher speed.  I am also seeing that @ 3mb, upload and download speeds seem to be interdependent (interleaved or 'safe' mode?).  That is, I could get a better download speed (through http transfer or streaming video) if I reduced my uploading (p2p), something that didn't happen (or at least be noticeable) at 6mb--I could download @ over 400kB/s even when uploading @ 70kB/s with 6mb service, but to get even 275kB/s downloading, I have to turn off uploading, otherwise I get download speeds more like 50-90kB/s (upload set to 38kB/s).

Would a better DSL modem help?  The d-link DSL-2540B description claimed to extend the distance to the DSLAM, for example.  Currently, I'm using the ZyXel p-660 elnk provided by EL.  I assume I'm being routed differently in the peak hours (7am-8pm), thus am able to maintain sync during those hours.  I don't buy that 6mb is impossible, but maybe not practical for only one person with that problem.

Any input would be greatly appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20660444</guid>
<pubDate>2008-06-18 05:52:16</pubDate>
</item>

<item>
<title>[Speed Problem] Steady degradation of sevice over last year</title>
<link>http://www.dslreports.com/forum/remark,20731192</link>
<description><![CDATA[I signed up for 6.0 ADSL service a few years back and for about 18 months I had full 6.0 service, albeit at margins that were razor thin.  I would re-synch 2-3 times per day but it would always do so very quickly and I could put up with it.  
Lately, service has been in steady decline.  My speed was in the mid-high 4K's for mush of the last year but in the last month or so the modem has been connecting at times under 3.0 speeds.

Nothing has changed in the house.  I am running a Covad installed 'Y' at the box the whole time.  

I did notice that AT&T has been digging holes in about every third front yard in my subdivision.  Anyone know if their upgrade will have any effect on my Covad line?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20731192</guid>
<pubDate>2008-07-02 11:52:03</pubDate>
</item>

<item>
<title>[Line Problem] Zyxel p-600 keeps restarting.</title>
<link>http://www.dslreports.com/forum/remark,20684022</link>
<description><![CDATA[I use a zyxel P-600 series Modem. I recently Upgraded to EL 3mbits Adsl Connection. I check Speedtest.com and 2wire.com And it tells me That Im actually at 2mbits(rounded off) or lower. 
I talked to a EL Agent And he told me that it was 2 DL and 2 UL. 
UL, when checked on those speed check sites, say it's a 200kbits(rounded off). 
Is this Right? 
To me i feel like Im not getting the speed im paying for. 
Also, the Modem keeps restarting itself for no apparent reason. 
I was playing on XBL and I kept getting disconnected.

Downstream
noise margin downstream: 5 db
output power upstream: 11 db 
attenuation downstream: 57 db

Upstream
noise margin upstream: 19 db
output power downstream: 16 db 
attenuation upstream: 31 db

Please Help me.
 ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20684022</guid>
<pubDate>2008-06-23 02:34:34</pubDate>
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