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<title>AT&#x26;T Midwest forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/ilec,am</link>
<description>AT&#x26;T Midwest forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 08 Feb 2012 19:00:56 EDT</pubDate>
<lastBuildDate>Wed, 08 Feb 2012 19:00:56 EDT</lastBuildDate>

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<title>dslreports.com</title>
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<item>
<title>How do we find internet usage?</title>
<link>http://www.dslreports.com/forum/remark,26855752</link>
<description><![CDATA[Like I've done many times in the past, I went to this link but it says I don't have DSL. Of course I do! So how do I get my monthly internet usage stats?

https://www.att.com/olam/loginAction.olamexecute?ltarget=BBU
Internet Usage Login
View your current and previous month(s) data usage now by logging in. 
Current High Speed Internet Data Usage Details
Note: You do not have DSL Internet service on this account, so there is no usage to measure.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855752</guid>
<pubDate>2012-02-05 04:44:28</pubDate>
</item>

<item>
<title>[Line Problem] Frequent Connection Drops lately</title>
<link>http://www.dslreports.com/forum/remark,26864315</link>
<description><![CDATA[Hi There

Lately been dropping alot, have a Motorola 2210 modem and Netgear WGR614V10 Router, hooked up to modem port of Filter in the Jack, (if it shouldn't be that way, just let me know and i can fix that)

DSL was installed in 2005, bought this new modem directly at Walmart when was having problems in 2009.    Just want stable fast as it can be DSL internet

Things done on internet for the entire family are
Websurfing
gaming
chatting
voice over ip at times
directv on demand video downloads

Should i call into at&t dsl support, or work thru here and at&t direct

Please let me know what to do, line stats i can't get right now, but if i have to i can reset the motorola 2210 modem and attempt to get those, in a condo, and NID is locked for access, only Condo Maintenance person i think has the key, but i tried contacting him already, and no success]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26864315</guid>
<pubDate>2012-02-07 12:37:38</pubDate>
</item>

<item>
<title>[Services] Email Down?</title>
<link>http://www.dslreports.com/forum/remark,26863399</link>
<description><![CDATA[att.net loads slowly, and docent display right.

mail does same, getting rejected pw errors in OSX Mail]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26863399</guid>
<pubDate>2012-02-07 09:21:31</pubDate>
</item>

<item>
<title>[Services] Flowchart For Getting Billing Issues with AT&#x26;amp;T Correc</title>
<link>http://www.dslreports.com/forum/remark,26828773</link>
<description><![CDATA[I noticed that many people are upset about changes in billing or simple billing issues and as an AT&T consumer and having worked there, I can obviously understand the frustration. Especially if you just signed up for service and have 15 phone calls or dsl/internet/ect orders go into the "Bermuda" triangle only to never be found anymore and 2-3 phone calls to their agents/reps who still even do not know whats going on... 

That said, I found the above flowchart and story interesting and slightly entertaining in a sad satirical way.

Image and story can be found at http://consumerist.com/2011/08/att-customer-diagrams-his-labyrinthine-path-to-getting-simple-billing-issue-resolved.html

additionally:

You may find the following internal AT&T manual for customer agents beneficial. Details on that can be found at :

http://consumerist.com/2007/08/internal-att-manual-for-handling-all-kinds-of-customer-complaints.html

Hopefully this information can help empower you as a consumer and get the service and products you were promised at the correct documented price. Without having to get your states Public Utility Commission (PUC) or Federal Communications Commission (FCC) or other government legislative body involved to get the proper service and rates. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26828773</guid>
<pubDate>2012-01-29 20:43:21</pubDate>
</item>

<item>
<title>Why You Should Think Twice About AT&#x26;amp;T Services-</title>
<link>http://www.dslreports.com/forum/remark,26740631</link>
<description><![CDATA[Let me preface this with, the fact I have nothing against AT&T and do still provide services form AT&T on behalf of clients and consumers that use their services. Though I did want to provide some background on exactly what SBC/AT&T is like not only from a customers standpoint, but also having worked for them for on and off for 4 years. 

You can read the full story if you are so inclined at https://whyattdestroysjobs.wordpress.com/ 

I am considered an industry expert by many in the field and am well known in the IT and network security fields and have ran and operated many campaigns for fortune 500 companies in a variety of b2b, b2c and enterprise services. So I personally feel for each and every consumer that gets the run around at that company how they have to get 20+ calls to install a line and bills that never get fixed. 

 Forward to 3:20 in as it was a msg' for one of our younger HS student's... 

http://www.youtube.com/watch?v=uvOdrDP2peg&t=3m42s

If you are so inclined, much of this has to do with their training/hr department they have a good old buddy system over there where they allow people with no moral or ethical compass to run the company. One person in particular Mr. Greg Gawron -AT&T HR manager, is one that many, employee's, mid level managers and even executive managers HAD a big problem and I highly doubt he changed his ways. So you may want to write to the CEO of AT&T and ask for his resignation or termination. I think if they send a strong message, in the future they will clean up their organization and it is a step in the right direction. 

--------------

To Public Knowledge: http://www.publicknowledge.org

Dear Staff Attorneys:

I just wanted to offer my support and say what a great job you are doing on behalf of speaking against the proposed AT&T/ Tmobile merger. Having worked in the Telecommunications industry for a number of years; including such companies as AT&T, McLeod, Globalcom as well as an agent for both Sprint & Verizon. I can definitely say that competition in the wireless industry is the main driving force for innovation.

I will say the biggest shock for me in my career and currently is how AT&T has stifled innovation along the way and refuses to invest in their network. They are constantly complaining through their Quarterly financials how wireline revenues are decreasing and as an stock owner in the company I feel sick of the waste and inability to streamline and effectively manage installs or get a resolution to serious business issues. Yet the simple fact remains the only reason they are decreasing is consumers are migrating towards Mobile and VOIP service; both of which AT&T has an equal opportunity to capture. However, their cellular network is really the worst of its kind, anytime I call someone with an AT&T mobile phone, I can almost bet on the connection dropping.

Interestingly enough, back in 2002-03 when Sprint was just launching their network, it was just as bad, because they did not have the capacity or switches to handle the call volume. However, since then Sprint has invested a substantial amount into their network and ranks high in customer support. Which if you contrast that with AT&T which ranks the lowest in customer satisfaction, and call quality, it&#146;s easy to pinpoint the problem.

When I was with AT&T last, they were making a big push to VOIP/sip trucking. Something most of their competitors had been selling for years. When I was working for Globalcom & later McLeod both of which offered VOIP/T1&#8242;s the standard installation was right around 2-3 months. However, with AT&T they were quoting 9 months (most clients were dumbfounded when you had them sign an agreement and .. oh yeah you&#146;ll have it sometime by next year if you are lucky)&#133; Which after they consistently laid of various key departments, there were still customers over a year later that were waiting for their VOIP services to be provisioned. (if anything VOIP should be a breeze, you have a broadsoft  or other vendors switch, and your pretty much there). In fact there are a number of new VOIP service providers that literally started in a couple of weeks.

In short I have to say; watching Mrs. Gigi B. Sohn speak on behalf of all of the issues surrounding this merger if it would go through was refreshing. I&#146;m sure the synergy (loss of jobs to Americans) the AT&T.T merger would bring, the elimination of another key competitor in the marketplace, almost guaranteed addition of more data caps, and certainly higher prices, leaves little reason why this represents a good move for consumers and those involved.

In almost every instance the only time that I can remember prices dropping significantly in the wireless industry, was when one competitor made a push. For instance a few years ago Verizon went to a $99 unlimited plan, almost the same day or the day after AT&T announced a similar plan.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26740631</guid>
<pubDate>2012-01-07 16:30:46</pubDate>
</item>

<item>
<title>high latency on cr81.dtrmi.ip.att.net hop</title>
<link>http://www.dslreports.com/forum/remark,26855251</link>
<description><![CDATA[my isp is based in saginaw, michigan. since early january, i have been getting high latency starting at the 5th hop - cr81.dtrmi.ip.att.net - between 7 and 11 pm. before or after these hours the latency to this hop is around 25-30ms, but when this happens it's 100-160ms.

basically this causes any traffic out of state to get an extra 100ms added to it

i'd like to know who i should forward this information to, since i don't know if at&t is carrying the bandwidth for my isp or if it's out of their hands.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855251</guid>
<pubDate>2012-02-04 22:46:30</pubDate>
</item>

<item>
<title>Cannot reach site</title>
<link>http://www.dslreports.com/forum/remark,26853865</link>
<description><![CDATA[I have tried 3 times over this week to connect to: "https://myaccount.chicagotribune.com" without success.

This is what I get from trace route:
Target Name: myaccount.chicagotribune.com
         IP: 144.142.128.50
  Date/Time: 2/4/2012 1:21:55 PM

 1   47 ms   47 ms   48 ms   47 ms   49 ms   50 ms  . . . 
 2   47 ms   47 ms   47 ms   47 ms   50 ms   53 ms  dist2-vlan50.emhril.ameritech.net [68.22.72.67]
 3   48 ms   47 ms   46 ms   46 ms   79 ms   49 ms  dist1-g2-4.emhril.sbcglobal.net [151.164.53.130]
 4   46 ms   47 ms  134 ms   46 ms   49 ms   49 ms  bb1-g0-0.emhril.ameritech.net [151.164.43.82]
 5   61 ms   60 ms   63 ms   60 ms   82 ms   62 ms  ggr7.cgcil.ip.att.net [12.122.87.9]
 6   60 ms   60 ms  106 ms   60 ms   61 ms   87 ms  [192.205.36.162]
 7   64 ms   63 ms   65 ms   63 ms   65 ms   64 ms  xe-2-1-0.cr2.ord2.us.above.net [64.125.26.253]
 8  128 ms  117 ms  114 ms  112 ms  112 ms  114 ms  xe-0-2-0.cr2.sjc2.us.above.net [64.125.26.141]
 9  178 ms  151 ms  116 ms  117 ms  116 ms  117 ms  xe-2-1-0.cr2.lax112.us.above.net [64.125.26.29]
10  114 ms  116 ms  115 ms  116 ms  113 ms  116 ms  xe-1-1-0.mpr1.lax12.us.above.net [64.125.31.193]
11  112 ms  115 ms  114 ms  115 ms  116 ms  114 ms  64.124.200.10.allocated.above.net [64.124.200.10]
12   *       *       *       *       *       *       [-]
35   *       *       *       *       *       *       [-]

Destination not reached in 35 hops

This has worked in the past although the last time I needed to use the link was about 8 weeks ago.  This link came in an e-mail notifying me that a new statement was ready so I would expect the link to be valid and it is the same as I have used before.

Can anyone get any response to that url?

Thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26853865</guid>
<pubDate>2012-02-04 14:44:32</pubDate>
</item>

<item>
<title>LAN connection from Speestream Drops also slow</title>
<link>http://www.dslreports.com/forum/remark,26853388</link>
<description><![CDATA[I often get a Windows message that I have limited or no LAN connectivity when just browsing.  A few minutes later, I'll get a message that the LAN has been connected at 100mbps.

The DSL on the Speedstream remains solid when I lose the LAN connection

Occurs even when modem ethernet cable is connected directly to NIC on computer.

Occurs on both a Dell desktop and a Dell M1210 laptop so I assume it's not the nic on the computers.

SpeedStream Model 4100 Serial Number 20018D11631FE Software Version 1.0.0.53

Also, browsing is always slow. I see a lot of "sending request" and "waiting for" messages.

I assume the slowness is related to the LAN issue.

Windows XP Home Edition Version 2002 SP 3  (also occurs on another device running Windows XP Professional Version 2002 SP 3)

Working download speed 2518 Kbps is typical per a speedtest.

Modem Connection Info:
Using SpeedStream 4100 ADSL modem PN 060 d141 a39
Connected at&#9;3008 Kbps (downstream)
512 Kbps (upstream)
IP Address75.63.63.136IP
 Gateway75.63.63.254
DNS Servers
 68.94.156.1  dnsr1.sbcglobal.net
68.94.157.1  dnsr2.sbcglobal.net
Mode PPP on the modem (Public IP for LAN device)
Timeout  Never

What can I do to prevent the LAN from dropping and to speed up browsing? These issues having been occurring for a couple months now.

Thanks in advance and my apologies if I didn't follow protocol.  I just joined today to try and solve this problem and I kind of blown away by how much goes on here at this forum and indeed all of DSLREPORTS.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26853388</guid>
<pubDate>2012-02-04 12:02:56</pubDate>
</item>

<item>
<title>[Line Problem] Frequently losing sync for the first time in 7 ye</title>
<link>http://www.dslreports.com/forum/remark,26853520</link>
<description><![CDATA[I keep losing DSL sync several times in a row several times a day. I have had the 6.0/768 package for 6 or 7 years and this is the first time I've had issues with sync. Is something going on in the 330 area? Is it possible that my Speedstream 4100 is failing? I tried blowing the dust out of it with some compressed air but that didn't help.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26853520</guid>
<pubDate>2012-02-04 12:49:18</pubDate>
</item>

<item>
<title>[Modem] Motorola 3360 DSL Modem? Is this ADSL Compatible</title>
<link>http://www.dslreports.com/forum/remark,26851810</link>
<description><![CDATA[Hi there

looking into purchasing soon a NEW DSL Modem to replace 2009 Motorola 2210-02 modem, found this one at walmart site, but no wonder on if it's ADSL compatible or just for Uverse users

Already plan on getting  Netgear N300 router eventually when i can afford that]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851810</guid>
<pubDate>2012-02-03 20:42:30</pubDate>
</item>

<item>
<title>none</title>
<link>http://www.dslreports.com/forum/remark,26851856</link>
<description><![CDATA[nvm]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851856</guid>
<pubDate>2012-02-03 20:54:57</pubDate>
</item>

<item>
<title>New dsl rate for feb 2012</title>
<link>http://www.dslreports.com/forum/remark,26840658</link>
<description><![CDATA[The AT&T HSI EXPRESS 25.00 for the month of dec has gone up to 28.85
It went up again now its $30.00]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26840658</guid>
<pubDate>2012-02-01 15:40:25</pubDate>
</item>

<item>
<title>[Modem] Question on 2wire gateway</title>
<link>http://www.dslreports.com/forum/remark,26836972</link>
<description><![CDATA[Hi There

Have the 2wire Gateway, and a ton of devices that use the internet off and on, thinking might have better performance with the 2wire if i use that, than my WGR614V10 Router

Devices on usually
1 Windows 7 Desktop-wired
1 Vista laptop-wireless G
1 Vista Desktop-wireless G
3 Directv receivers-wired
Windows 7 Phone-wireless G
Ipod touch-wireless G
and One Intel Atom Family PC-wireless G

Is the 2wire gateway adequate for gaming with?
should i change the SSID from Default 2wire one?  

Used it for a while years ago from 2007-2009, then power cord died, but got a new one recently, so thinking of using it again.

Thank you all in Advice

Using Motorola 2210 modem right now and WGR614v10, and experiencing a ton of internet lag while online gaming, specicficially Secondlife, other games don't lag too badly

I can try to get line stats if needed tomorrow if i do hookup the 2wire again, easier to get line stats with that too]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26836972</guid>
<pubDate>2012-01-31 20:03:12</pubDate>
</item>

<item>
<title>Cancelling business phone service affect getting dsl?</title>
<link>http://www.dslreports.com/forum/remark,26836061</link>
<description><![CDATA[I have business phone service with att and dsl. I am thinking about changing to a company who says they sub provide att pots service for a better price and although they can't match my dsl price from att, i can just leave the dsl with att and att won't remove it when the phone service changes over. I am concerned they are just "selling" me and that the dls will go off when the transfer is made or att will bill me a lot more. Does anyone know what will really happen?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26836061</guid>
<pubDate>2012-01-31 16:14:43</pubDate>
</item>

<item>
<title>Broken DNS</title>
<link>http://www.dslreports.com/forum/remark,26817845</link>
<description><![CDATA[Reverse lookup is good.

bash-3.2# host 75.57.116.1
1.116.57.75.in-addr.arpa domain name pointer adsl-75-57-116-1.dsl.emhril.sbcglobal.net.

Forward lookup is broken.

bash-3.2# host adsl-75-57-116-1.dsl.emhril.sbcglobal.net.
Host adsl-75-57-116-1.dsl.emhril.sbcglobal.net. not found: 3(NXDOMAIN)

Affects most if not all of 75.57.116.1/24, if not more.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26817845</guid>
<pubDate>2012-01-26 18:57:44</pubDate>
</item>

<item>
<title>Prodigy.net email addresses - If leaving ATT</title>
<link>http://www.dslreports.com/forum/remark,26829422</link>
<description><![CDATA[I am contemplating leaving ATT, after 8+ years with them and predecessors. I was holding out for uVerse, but it looks like the schedule is frozen.

I think I have surmised that if I leave ATT, my primary email address (xxxxx@prodigy.net) will still be available.

A) Will I still be able to AUTOMATICALLY FORWARD my email to a new address, as I am doing now?

B) Will my sub-accounts email also still be available?

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26829422</guid>
<pubDate>2012-01-30 01:48:12</pubDate>
</item>

<item>
<title>Yahoo account was hacked this morning</title>
<link>http://www.dslreports.com/forum/remark,26781323</link>
<description><![CDATA[Just a heads up!  My primary yahoo account was hacked this morning and all my contacts were 'removed'.  Several phone calls informed me I was asking for $2500 to be sent to London etc etc

I've spent the entire day rebuilding the contact list, checking banks, credit card etc.. not a fun time!

I would advise all to change your yahoo account passwords to a long and complicated set of characters.  Some one worked hard to break my code..  pp

P.S. the originating IP seems to be 66.94.236.23  that has been the origin of lots of 'bad' stuff ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26781323</guid>
<pubDate>2012-01-17 20:10:12</pubDate>
</item>

<item>
<title>Dynamic DNS with ATT MyFi hotspot . .</title>
<link>http://www.dslreports.com/forum/remark,26820862</link>
<description><![CDATA[We are looking at using a 24/7 MyFi hotspot as the basis for a home network where a Satellite ISP is the only other choice.  I am going to use a Buffalo Ethernet Converter to convert a WiFi connection from the HotSpot to ethernet cable and then a NAT router to hide any number of devices from the hotspot.

My Question:  Does the ATT MyFi hotspot get a true public IP address or is it behind a carrier grade NAT router ? We need Dynamic DNS pointing to our site and this will only work if the HotSpot gets a real public IP from ATT and if http address discovery doesn't go through some ATT http proxy somewhere.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26820862</guid>
<pubDate>2012-01-27 13:06:59</pubDate>
</item>

<item>
<title>Remember when ATT was great?</title>
<link>http://www.dslreports.com/forum/remark,26758400</link>
<description><![CDATA[Remember....
when ATT/SBC/Ameritech was great?
when we had no caps?
when they really were the best ISP out there?
when we recommended ATT to everyone?
I miss the funhouse from back in the day. 
I dont understand what ATT is doing to itself.
 :huh:
--
...brought to you by Carl's Jr.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26758400</guid>
<pubDate>2012-01-11 21:12:30</pubDate>
</item>

<item>
<title>Tree limb growing through communications lines</title>
<link>http://www.dslreports.com/forum/remark,26806311</link>
<description><![CDATA[Would anyone from AT&T or Comcast care about the limb growing out to the far left is going between their lines?  The tree is mostly dead anyway, ComEd doesn't care because the only trim to within 10 feet of their own lines.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26806311</guid>
<pubDate>2012-01-24 04:39:18</pubDate>
</item>

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