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<title>AT&#x26;T West forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/ilec,pcb</link>
<description>AT&#x26;T West forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Mon, 09 Nov 2009 21:20:37 EDT</pubDate>
<lastBuildDate>Mon, 09 Nov 2009 21:20:37 EDT</lastBuildDate>

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<item>
<title>speed cut in half  in Santa Clara?</title>
<link>http://www.dslreports.com/forum/remark,23310979</link>
<description><![CDATA[I use to have 3000 down for a few years  - but since this week my DSL modem report max speed is 1800 ?   whats the reason for this sudden cap?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23310979</guid>
<pubDate>2009-11-08 16:59:57</pubDate>
</item>

<item>
<title>never mind</title>
<link>http://www.dslreports.com/forum/remark,23315367</link>
<description><![CDATA[this isn't the direct forum..... delete me.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23315367</guid>
<pubDate>2009-11-09 15:10:02</pubDate>
</item>

<item>
<title>[Line Problem] Switched to Dry Loop; Now having Sync Problems</title>
<link>http://www.dslreports.com/forum/remark,23308886</link>
<description><![CDATA[1) Which AT&T DSL Package do you have &#150; 
Elite (6.0Mbps down)

2) Which modem brand and model do you have?
Westell (no obvious model number).  Acquired it about 6 weeks ago.  Stand-alone modem.  No built in router.

3) Are you using a router? If so, provide the brand and model.
Yes.  Airport Extreme

4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
Currently in my router with the modem in bridge mode.

5) Describe the lights on the modem when the trouble occurs.
DSL light turns red for two seconds.  Then blinks green.  Then back to solid green. 

6) Confirm that you&#146;ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
Confirmed.

7) Confirm that you&#146;ve powered off the modem and started it again and whether or not that made any changes with your problem.
Confirmed.  No change.

8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
When I had a land line there was always it wasn't the clearest signal I've ever had.  It wasn't the worse either, and my DSL worked fine.  With the dry loop I hear nothing. I'll double check though once my land line phone is re-charged.

9) Provide line stats as follows&#133;
Click the link for option B would not pull up any results/website.

The Story...

Last week I got rid of my land-line phone + DSL and switched over to a Dry Loop DSL.  After switching to the dry loop, I have been plagued with one specific problem:  My DSL loses sync for two seconds.  This of course plays havoc with downloads, let alone online gaming.

The loss of sync can happen once every few hours, or even several times over just a few minutes.  It used to seem to only happen at night, but now it is completely random, and if anything becoming much more frequent.

I have tried two different phone chords, with no effect.  I have also tried two different modems, as I own both a new Westell as well as a new Motorola DSL modem.  I have tried all available PPoE options with no effect.  What I am doing has no effect.  I could be using a word processor on my Mac, or playing a game on my PC.  It makes no difference.

AT&T support is one step short of useless.  Since this is the ranty bit, I'll try to keep it as condensed as possible.  The plan was to drop my land-line on Tuesday and setup my dry loop on Wednesday.  My land-line went down 12 hours early.  My dry loop was not set up until Friday.  Either no one showed up on Wednesday, or the maintenance guy had no idea what he was doing as he never bothered to actually come to my home and set up the line.  The couldn't schedule another guy to come out until Friday.  I have been on the phone with Tech support not one, not two.. but six times so far.  I scheduled a third maintenance man to come out this week on Wednesday.  If he showed up, he only mucked around with the box on the street, as he couldn't be bothered to call me or knock on my door.  Pathetic. Pathetic. Pathetic.

AT&T has no idea what's wrong.  The last tech support person I spoke to went "off script" (his own words), and told me that dry loops are much more sensitive to line interference than standard DSL lines.

My speed is fine.  Although it dropped about 1 Mps down to 4.8 Mps when I switched to the dry loop.

I will be calling their complaint department on Monday in the hopes of actually acquiring some real customer service.

Any suggestions as to what I should ask/tell them?  Any suggestions as what I can do to fix my once working, no broken DSL internet?

Questions?

Help me Obi Wan Kenobi, you're my only hope.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23308886</guid>
<pubDate>2009-11-08 02:03:07</pubDate>
</item>

<item>
<title>[Line Problem] DSL disconnects every minute or so.</title>
<link>http://www.dslreports.com/forum/remark,23313120</link>
<description><![CDATA[Hi everyone,

I am having a strange issue where sometimes, I can get 41.0 attenuation, and 12.5 SN, with almost no CRC errors.

Unfortunately, that is the huge exception. The norm lately is about 49.5 attenuation, 6 SN, and thousands of CRC errors climbing at 10 to 50 per second.

As a result, my DSL disconnects and reconnects about once a minute. Needless to say, this is highly annoying.

Here is my info:

1) AT&T DSL Pro (3Mbps down).
2) Speedstream 5100b. Software version 1.0.0.53.
3) Router is a Linux box. Configuration has not changed at all in 1+ year and this issue only started in last month or so.
4) PPPoE info is entered in modem, not router.
5) To be honest, I haven't paid close attention to the lights.
6) Nothing else is on the phone line except the DSL modem.
7) I have restarted the modem numerous times.
8) Very little noise can be heard on the line.
9) DSL Stats:

Line State: UP
Modulation: ANSI
Data Path: fast

Max Allowed Speed (kbps): 3008
SN Margin (dB): 9.0
Line Attenuation: 49.5
Loss of Signal: 0
Loss of Frame: 0
CRC Errors: 3820

10) DMT Readout:



 
Downstream Current Rate (Reported):&#9;3008
Downstream Maxrate (Estimated):&#9;3564
Downstream Bit Margin (Calculated):&#9;368
   &#9;
Upstream Current Rate (Reported):&#9;512
Upstream Max-rate (Estimated):&#9;818
Upstream Bit Margin (Reported):&#9;96

Bit tones with notches/missing bits:
bit(s) 33      &#9;&#9;142.3125  - 146.625   KHz
bit(s) 35      &#9;&#9;150.9375  - 155.25    KHz
bit(s) 40:41   &#9;&#9;172.5     - 181.125   KHz
bit(s) 47:54   &#9;&#9;202.6875  - 237.1875  KHz
bit(s) 56      &#9;&#9;241.5     - 245.8125  KHz
bit(s) 60:62   &#9;&#9;258.75    - 271.6875  KHz
bit(s) 71      &#9;&#9;306.1875  - 310.5     KHz
bit(s) 79      &#9;&#9;340.6875  - 345       KHz
bit(s) 81      &#9;&#9;349.3125  - 353.625   KHz
bit(s) 84      &#9;&#9;362.25    - 366.5625  KHz
bit(s) 91:93   &#9;&#9;392.4375  - 405.375   KHz
bit(s) 95:100  &#9;&#9;409.6875  - 435.5625  KHz
bit(s) 102     &#9;&#9;439.875   - 444.1875  KHz
bit(s) 112:119 &#9;&#9;483       - 517.5     KHz
bit(s) 121     &#9;&#9;521.8125  - 526.125   KHz
bit(s) 127     &#9;&#9;547.6875  - 552       KHz
bit(s) 129:132 &#9;&#9;556.3125  - 573.5625  KHz
bit(s) 138:145 &#9;&#9;595.125   - 629.625   KHz
bit(s) 156:162 &#9;&#9;672.75    - 702.9375  KHz
bit(s) 168:178 &#9;&#9;724.5     - 771.9375  KHz
bit(s) 186:190 &#9;&#9;802.125   - 823.6875  KHz
bit(s) 199     &#9;&#9;858.1875  - 862.5     KHz
bit(s) 217:255 &#9;&#9;935.8125  - 1104      KHz]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23313120</guid>
<pubDate>2009-11-09 05:49:04</pubDate>
</item>

<item>
<title>These stats enough for Elite speed?</title>
<link>http://www.dslreports.com/forum/remark,23311258</link>
<description><![CDATA[Motorola SpeedStream 5100 (5 LEDs).

From Statistics page:
-SN Margin 22 dB
-Line attenuation 28 dB

From Technician Readout, near the end:
-Receive SNR ps has a bunch of lines. Some contain 0.0 and others have numbers between 27 and 30 dB
-ADSL DMT bin bits: numbers between 0 and 6.

Tried to find this infon in the FAQ, but the nomenclature is different, so I am not sure. Thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23311258</guid>
<pubDate>2009-11-08 18:11:31</pubDate>
</item>

<item>
<title>AT&#x26;amp;T Elite DSL connectivity issues</title>
<link>http://www.dslreports.com/forum/remark,23277086</link>
<description><![CDATA[I've been having my AT&T DSL Elite internet cut out on me extremely frequently at night (I primarily use my internet at night). It's been going on for about 3 weeks or so. It often cuts off every few minutes, I reset my router and power cycle the modem. Even when my internet is connected, I've done speed tests yielding  3mbps/0.5mbps.

1) Elite

2) Using Speedstream 5100 (4 lights)

3) Using a DLink DIR-655 router

4) PPPoE is entered into router

5) Power/Ethernet/DSL lights usually on, Activity light blinks 
randomly. Connection usually re-establishes within a minute, sometimes longer. If not, I usually turn modem off/on and reset router, so I haven't waited around to see if lights change.

6) Yes all devices plugged into phone jacks have filters. The DSL modem's phone line is connected to the 'computer' logo of one of the filters, while the phone is connected to the 'phone' logo.

7) Powering off the modem and turning it on again usually reconnects, but not always. It has not resolved the connection breaking constantly.

8) No unusual noise on the phone line.

9) Could not access my modem. Originally had computer connected to internet via router. Read that I needed to connect computer directly to modem. Tried that, but http://192.168.0.1 did not work. Can someone advise? I've read through several forums on how to access the modem. I'm not computer illiterate, but this is simply new to me.

10) The last AT&T speedtest results:
Download = 2.588 Mbps
Upload = 638.87 kbps

After connection died and came back:
Download = 4.167 Mbps
Upload = 638.67 kbps

but it generally dips back down fairly soon.

I'm not sure what other information I can provide to help. Thanks to anyone and everyone who helps out!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23277086</guid>
<pubDate>2009-11-02 03:24:49</pubDate>
</item>

<item>
<title>Interesting and major DSL performance problem</title>
<link>http://www.dslreports.com/forum/remark,23284439</link>
<description><![CDATA[I have just finished up with the DSL Reports Tweaking form and now think my issue is more appropriate here.

I have 6MB service the performance of which has degraded drastically since the purchase of a 54inch Plasma TV. To read about the whole story please look at my history in this DSLReports tweak thread: http://www.dslreports.com/forum/r23275080-Suffering-with-60-sec-page-loads

To Summarize, I get full speed when the TV is turned off. When the TV is turned on the DSL line gets very noisy and my DL speeds degrade from speakeasy benchmarks of 5100 to 3600 to even 28K. The TV is located through a wall with a straight line distance of 10 paces to any computer equipment.

I have a surge protector on all the TV equipment. There is a phone outlet right behind the TV with nothing plugged into it. (Could that be acting as an antenna to my DSL line???) The TV has a power rating of 600 Watts. When doing the speed tests there is no phone plugged into any of the house outlets. No alarm system exists.

The problem is, one person can not use the Internet comfortably if another person wants to watch TV. I am not sure what to do at this stage to fix this.. Can somebody assist?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23284439</guid>
<pubDate>2009-11-03 12:43:07</pubDate>
</item>

<item>
<title>[Line Problem] irregular ping</title>
<link>http://www.dslreports.com/forum/remark,23297931</link>
<description><![CDATA[my ping is stable but its stays high. i use to ping 20 to california servers and like 50 to texas servers. i play games. and now i get a stable high ping.also a tech came to my house to fix my upload and download speed. the download and upload speed are normal now which is odd why my ping is still high. here is my line report. im new to the forums just post to me what else i should put up

http://www.dslreports.com/linequality/nil/2583097

speed test report:


a trace route to a game server i usually play on with 20 ping

C:\Documents and Settings\Derrick>tracert 68.64.136.10

Tracing route to vlan10.core.ge1.lax.vivid-hosting.net [68.64.136.10]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    48 ms    47 ms    46 ms  adsl-75-4-31-254.dsl.irvnca.sbcglobal.net [75.4.
31.254]
  3    48 ms    47 ms    48 ms  dist4-vlan60.irvnca.sbcglobal.net [67.114.50.66]

  4    46 ms    47 ms    47 ms  bb2-g2-0.irvnca.sbcglobal.net [151.164.41.239]
  5    51 ms    47 ms    49 ms  ex1-p15-0.eqlaca.sbcglobal.net [151.164.39.161]

  6    51 ms    54 ms    54 ms  xe2-3.cr01.lax01.mzima.net [206.223.123.62]
  7     *       51 ms    53 ms  xe1-0.cr01.lax02.mzima.net [64.235.224.182]
  8    52 ms    50 ms    49 ms  ge1-1.ar01.lax02.mzima.net [64.235.224.214]
  9    52 ms    49 ms    50 ms  fe0-vividhosting.cust.lax02.mzima.net [67.199.13
5.62]
 10    50 ms    50 ms    51 ms  vlan10.core.ge1.lax.vivid-hosting.net [68.64.136
.10]

Trace complete.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23297931</guid>
<pubDate>2009-11-05 17:35:42</pubDate>
</item>

<item>
<title>Windows 7 direct to Speedstream 5100 (4 light)</title>
<link>http://www.dslreports.com/forum/remark,23293617</link>
<description><![CDATA[I am trying to help a family member remotely.  They have a new Windows 7 machine.  DSL basic I think.  Using Speedstream 5100 (4 light model).  The PC connects directly to the Speedstream modem, no router involved.  This same setup worked under Windows XP.
They had some line problems (due to recent home remodeling work) which have been resolved.  Now when opening IE on Windows 7, they get an AT&T web page stating they are running an incompatible OS or browser.  Sorry for the lack of details, I am trying to get senior citizens to provide technical details.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23293617</guid>
<pubDate>2009-11-04 21:57:21</pubDate>
</item>

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