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<title>AT&#x26;T West forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/ilec,pcb</link>
<description>AT&#x26;T West forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 22 Nov 2009 22:58:14 EDT</pubDate>
<lastBuildDate>Sun, 22 Nov 2009 22:58:14 EDT</lastBuildDate>

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<item>
<title>DSL Speeds Are Slooooow</title>
<link>http://www.dslreports.com/forum/remark,23377864</link>
<description><![CDATA[I've had AT&T DSL for about 6 years. I've had it at two different locations, both in San Francisco. At either place, I've never managed to get over 160K download speeds. Most people I speak with get 3-5 times that speed in the Bay Area. I run the DSL off a laptop (it's the same speed with my girlfriend's latop, and the speed hasn't changed with various laptops over the 6 years) and use a wireless router. However, the speeds don't change when I connect directly, and when I connected to my neighbor's cable wirelessly, the speed instantly went up to 850K.

Here's my current stats:
Last Result:
Download Speed: 1256 kbps (157 KB/sec transfer rate)
Upload Speed: 308 kbps (38.5 KB/sec transfer rate)

I called tech support several times over the years and never received any help, which is troubling especially since I'm an employee. If someone here can help me figure this out, it'd be much appreciated!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23377864</guid>
<pubDate>2009-11-22 02:13:38</pubDate>
</item>

<item>
<title>Multiple gripes...</title>
<link>http://www.dslreports.com/forum/remark,23354124</link>
<description><![CDATA[For years I used a local ISP (Omsoft) for DSL service. Extremely reliable but slightly pricey...foolishly a couple of weeks ago I decided to switch to AT&T DSL.

The first order I placed I verified by 3rd party but the order disappeared.  That should have been my clue, a nameless god offering me a chance to stay with the local guys.  Instead after a week I called again.  This time the order "took", well, half of it did.  They did switch me over but still have not sent the DSL modem in spite of a few phone calls.  I'm still using the old one from the local ISP.

At first I was ecstatic to get triple the download + 50% faster upload at $5 cheaper/month.  But within a day or two the problems surfaced. Uploads almost always good, but downloads very erratic...either dropping sync or speed very bad, a fraction of upload speed.  This usually happens morning and evening.

Reading another recent post here, I ordered a new DSL modem from Newegg and will try that along with analyzing the line stats it will give.  The lack of modem from AT&T may still be a blessing from the nameless god, it will give me an excuse to return to the local guys.  Imaginary speed and imaginary savings cannot compete will real reliability.

The American-based AT&T is fairly knowledgable and quite helpful (since they are constantly under scrutiny).  The Indian-based help and chat is absolutely, 100% useless.  They know nothing and only read from scripts they don't understand.

I would never recommend AT&T to anybody.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23354124</guid>
<pubDate>2009-11-17 13:06:11</pubDate>
</item>

<item>
<title>[Speed Problem] Elite DSL but slow downloads for past month or t</title>
<link>http://www.dslreports.com/forum/remark,23380373</link>
<description><![CDATA[i've had elite package for years now. recently download speeds seem to be for express package. could AT&T have changed my package accidentally?

called AT&T and they said i should be signed up for elite package. they had me change all my DSL filters and wanted me to go buy a new modem -- i pulled out an old speedstream 5100 and it had same issue.

basically, they said there should be nothing wrong... i don't know what to do now...

here's the details:

1) Which AT&T DSL Package do you have &#150; 
Elite (6.0Mbps down)

2) Which modem brand and model do you have?
Motorola 2210

3) Are you using a router?
yes, linksys wrt54g. also tried direct connection to modem. all info taken from direct connection.

4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
entered into modem

5) Describe the lights on the modem when the trouble occurs. 
all light solid green, except activity light which blinks green

6) Confirm that you&#146;ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
yes, replaced all with new dsl filters

7) Confirm that you&#146;ve powered off the modem and started it again and whether or not that made any changes with your problem.
yes, same before and after power off/on

8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
no

9) Provide line stats as follows&#133;

Statistics 
ADSL Information 
Line State Up 
Modulation DMT 
Data Path Fast 
 
  
  To Modem To Internet 
Max Allowed Speed (kbps) 6016 768 
SN Margin (dB) 9.0 16.0 
Line Attenuation (dB) 41.0 22.0 
Loss of Signal 0 0 
Loss of Frame 0 0 
CRC Errors 20 7 
 
  
ATM Information 
VPI / VCI 0/35 
Protocol PPPoE 
  
In Octets 7927112 
In Errors 0 
In Unicast Packets 8448 
In Non Unicast Packets 0 
In Discard Packets 0 
  
Out Octets 2061909 
Out Errors 0 
Out Unicast Packets 6343 
Out Non Unicast Packets 0 
Out Discard Packets 0 
 
  
PPPoE Information 
Session Status: Up 
Server MAC Address: 00:02:3b:02:ab:6a 
Session ID: 38613 
 
  
IP Information 
Internet Address 71.146.90.187 
Internet Gateway 71.146.95.254 
DNS Servers 68.94.156.1 dnsr1.sbcglobal.net 
  68.94.157.1 dnsr2.sbcglobal.net 
 
  
IP interfaces 
Address Netmask Name 
192.168.1.254 255.255.255.0 Ethernet 100BT 
 
  
Routing Table 
Destination Netmask Gateway Interface 
- - 71.146.95.254 WAN vcc1 
192.168.1.0 255.255.255.0 192.168.1.254 Ethernet 100BT 
 
  
LAN Information 
Modem IP Address 192.168.1.254 
Modem Netmask 255.255.255.0 
DHCP Address 192.168.1.64 
 
  
Devices on LAN 
IP Address MAC Address Name Status 
192.168.1.64 00:13:77:d0:09:94 Atom Active 
 
  
Ethernet Information 
MAC Address 00:1d:6b:a1:98:ec 
  
In Octets 7887961 
In Errors 0 
In Unicast Packets 8219 
In Non Unicast Packets 1814 
In Discard Packets 0 
  
Out Octets 1961408 
Out Errors 0 
Out Unicast Packets 6129 
Out Non Unicast Packets 57 
Out Discard Packets 0 

10) If you have a speed problem, use the AT&T Speed Test here -- &raquo;helpme.att.net/dsl/speedtest/ and post your results.

download 1.318 Mbps
upload 644.74 kbps]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23380373</guid>
<pubDate>2009-11-22 19:38:45</pubDate>
</item>

<item>
<title>[Speed Problem] Slow DSL Pro in San Diego</title>
<link>http://www.dslreports.com/forum/remark,23376463</link>
<description><![CDATA[My download speeds appear to be about half of what I was previously getting.  I'm in North Poway, and my information is as follows:

1) Which AT&T DSL Package do you have?
***DSL Pro (3.0Mbps down

2) Which modem brand and model do you have? 
***Speedstream 5100 (5 light)

3) Are you using a router? If so, provide the brand and model.
***Linksys WRT54GS

4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
***Entrered In modem

5) Describe the lights on the modem when the trouble occurs. 
***4 green lights, activity light flashses normally

6) Confirm that you&#146;ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
***Confirmed

7) Confirm that you&#146;ve powered off the modem and started it again and whether or not that made any changes with your problem.
***Confirmed

8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
***No noise

9) Provide line stats as follows&#133;

a) From Speedstream 5100b, 4100, 4100b -- Go to this address with your browser &#150; &raquo;192.168.0.1/statistics.htm and copy/paste the contents of the first two tables into your post

Line State UP 
Modulation G.dmt 
Data Path fast 

  To Modem To Internet 
Max Allowed Speed (kbps) 3008 512 
SN Margin (dB) 25.0 - 
Line Attenuation (dB) 21.0 - 
Loss of Signal 0 - 
Loss of Frame 0 0 
CRC Errors 2 2 

10) If you have a speed problem, use the AT&T Speed Test here -- &raquo;helpme.att.net/dsl/speedtest/ and post your results.

Your High Speed Internet Throughput (bits/second) 

Download = 1.277 Mbps 
Upload = 439.12 kbps  
 

Thanks in advance.

Kit
San Diego, CA]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23376463</guid>
<pubDate>2009-11-21 19:27:51</pubDate>
</item>

<item>
<title>is my modem dead?</title>
<link>http://www.dslreports.com/forum/remark,23334522</link>
<description><![CDATA[I have AT&T Basic, using a Motorola 2210-023 modem  (first three numbers 435) with a  Belkin router. 

Last night my DSL went down. No lights on the modem other than the power light. Lights working on the router. 

Unplugged it overnight, plugged it back in tonight, same thing. 

My laptop cannot establish a connection to the modem through the router. 

I'm guessing I should call and have them check the line, but if it's the line, shouldn't I be able to connect to the modem and have it say something like no DSL sync? It just says connection reset when trying to connect - lights keep flashing on the router, the modem is disturbingly quiet. 

Is it dead?

If it's dead, I have questions about replacing it - I don't need anything fancy.  

Would appreciate any info. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23334522</guid>
<pubDate>2009-11-12 23:46:01</pubDate>
</item>

<item>
<title>AT&#x26;amp;T YAhoo Email Customers - servers are down.</title>
<link>http://www.dslreports.com/forum/remark,23373350</link>
<description><![CDATA[This is an FYI - the email servers are down at the moment. 

No ETR but it is currently being worked on. This is affecting users that check email via an email client like Outlook, Thunderbird, Eudora and the list goes on.

At this moment webmail is currently working.

Please be patient - it is being worked on.

It may not affect all our customers either.

Thanks..]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23373350</guid>
<pubDate>2009-11-20 22:14:11</pubDate>
</item>

<item>
<title>Has anyone been able to upgrade to Eite and keep Static IP?</title>
<link>http://www.dslreports.com/forum/remark,23290727</link>
<description><![CDATA[I've got a grandfathered single static IP.  I'm at Pro level.  I will upgrade to Elite.  I've been told that I cannot keep my static IP and will need to switch to dynamic / PPPoE.  

Before doing so, I wanted to check to see what experience others have had.  Has anyone upgraded recently and been able to keep their grandfathered static IP?

Thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23290727</guid>
<pubDate>2009-11-04 13:40:56</pubDate>
</item>

<item>
<title>Inconsistent speeds</title>
<link>http://www.dslreports.com/forum/remark,23361707</link>
<description><![CDATA[I have AT&T DSL Elite and according to the plan we're supposed to be getting "Up to 6.0 Mbps" when it comes to download speed. I'm not sure if it's normal, but the download speed has been a little inconsistent. Earlier this month I ran speedtest.net's test and got ~1.3 Mbps one day and ~4 Mbps another day. Last week our internet went down for a day. They sent a DSL tech on Friday who determined that our outage was due to a problem on their end, made some calls and fixed our connection. He then ran the same speed test and it was a little over 5 Mbps, which is the highest I've ever seen on my home network. The day after that, I did another speed test and it was at ~1.2 Mbps. From Saturday to today, download speeds have hovered around 1.0 to 1.4 Mbps.

Note: I've also ran connection tests through my Playstation 3 (has a built-in connection test) within minutes of testing on my desktop and it's come up with pretty similar download speeds, so I think we can rule out the computer as a problem. I've also tried the speed test during (what I assume to be) low usage times for everyone else (2:00 -3:00 AM) and still get the same range

My current home network setup:
2Wire Modem/Router (model 2700HG-B)
-Wired devices (connected to modem via Ethernet)
---1 Desktop
---1 PS3
-Wireless devices
---2 Laptops
---1 Desktop
---1 (another) PS3

The DSL technician showed me that the modem is damn well capable of reaching at least 5 Mbps, so why am I not getting it? I'll run a speed test right now just for the hell of it, and I'm getting:
  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23361707</guid>
<pubDate>2009-11-18 19:49:37</pubDate>
</item>

<item>
<title>Keep sbcglobal.net or att.net email address after DSL cancel</title>
<link>http://www.dslreports.com/forum/remark,22653837</link>
<description><![CDATA[I'm told I can keep my sbc/att email address for free after I cancel my DSL.  Here's a copy of my chat.  Should I believe this?  This is ATT talkin after all!  :)

System Connected with Tessa
Tessa Thank you for contacting AT&T Internet Services. How may I help you?
You Im trying to find a web reference that says my sbcglobal.net email address will convert to free service after I cancel my dsl. True? Can you show me a ref in writing. TIA
Tessa We value you as our member, and I assure you that I will try my best to resolve your issue.
You great!!!
Tessa Now you will be able to use your email address forever even after cancellation of your services.
You Im trying to find a web reference that says my sbcglobal.net email address will convert to free service after I cancel my dsl. True? Can you show me a ref in writing. TIA
Tessa You can use the chat session as the web reference and I assure you that your email ID will work forever.
You so there's nothing in writing other than this?
Tessa Yes
You thank you bye 
Anyone ever do this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22653837</guid>
<pubDate>2009-07-04 13:26:42</pubDate>
</item>

<item>
<title>Should I cancel my DSL order? Pay $29 for 5mb get 22-27Mb/s</title>
<link>http://www.dslreports.com/forum/remark,23370786</link>
<description><![CDATA[I wonder if I should cancel my DSL order. It's $29 for the cable and $17.50 for the DSL (Half-Price). I got $100 gift card from AT&T already, but hardly use the internet. I can sell the DSL wireless modem/router (which is new). Oh, how can I check my REAL speed though. I have a feeling the powerboost is skewing the results. I'm having second thoughts after this test. I know there is a 2-yr, $29 deal which I can get on. It's to avoid the extra $10 that they charge if you don't have their TV service. There is NO contract on the DSL service...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23370786</guid>
<pubDate>2009-11-20 14:02:37</pubDate>
</item>

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