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<title>AT&#x26;T West forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/ilec,pcb</link>
<description>AT&#x26;T West forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 02 Dec 2009 08:08:01 EDT</pubDate>
<lastBuildDate>Wed, 02 Dec 2009 08:08:01 EDT</lastBuildDate>

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<item>
<title>[Line Problem] DSL Slowdown</title>
<link>http://www.dslreports.com/forum/remark,23424002</link>
<description><![CDATA[I used both 3d trace and the tracert from the command prompt. I tracert to korgath (world of warcraft)server. 

Guy from another server said to post my dsl number: 626-444-xxxx
It has no phone connected to it...I only use it for dsl  Have another line for phone calls plus a cell phone.
http://img21.imageshack.us/img21/7489/3dtracert1130.jpg --3d trace 

Tracing route to 12-129-225-9.attens.net [12.129.225.9] 
over a maximum of 30 hops: 
1 72 ms 15 ms 14 ms bras5-l0.irvnca.sbcglobal.net [151.164.187.111] 
2 13 ms 13 ms 12 ms dist3-vlan50.irvnca.sbcglobal.net [67.114.50.1] 
3 470 ms 476 ms 475 ms bb1-g2-0.irvnca.sbcglobal.net [151.164.41.221] 
4 479 ms 479 ms 483 ms gar5.la2ca.ip.att.net [12.122.129.25] 
5 19 ms 20 ms 20 ms 12.122.255.74 
6 20 ms 20 ms 20 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246] 
7 * * * Request timed out. 
8 * * * Request timed out. 
9 * * * Request timed out. 
10 * * * Request timed out. 
11 * * * Request timed out. 
12 * * * Request timed out. 
13 * * * Request timed out. 
14 * * * Request timed out. 
15 * * * Request timed out. 
16 * * * Request timed out. 
17 * * * Request timed out. 
18 * * * Request timed out. 
19 * * * Request timed out. 
20 * * * Request timed out. 
21 * * * Request timed out. 
22 * * * Request timed out. 
23 * * * Request timed out. 
24 * * * Request timed out. 
25 * * * Request timed out. 
26 * * * Request timed out. 
27 * * * Request timed out. 
28 * * * Request timed out. 
29 * * * Request timed out. 
30 * * * Request timed out. 
Trace complete. 

In game today I started out at 300ms.  It went up to 1600+ then I got disconnected.  I could reconnect instantly, but yet again I would be disconnected. Same problem a lot of people are having.  My latency to my vent server is fine...30-35 ms(normal), but others seem to lag for me.  

 [Mod Note: telephone number edited for privacy. skj] ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23424002</guid>
<pubDate>2009-12-02 01:00:14</pubDate>
</item>

<item>
<title>RE: LA Slow Down</title>
<link>http://www.dslreports.com/forum/remark,23423927</link>
<description><![CDATA[To those who posted your data in the Direct Forum - its very much appreciated. 

We are now checking out to see what might be causing this issue. Of course there is no ETR on this. Once I or David has more info - we will let you know. The data gathered helped us pinpoint areas to check out.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23423927</guid>
<pubDate>2009-12-02 00:34:02</pubDate>
</item>

<item>
<title>[Speed Problem] new modem not getting good speeds</title>
<link>http://www.dslreports.com/forum/remark,23424229</link>
<description><![CDATA[So my old Motorola 2210 died about 2 weeks ago, usual overheating problems, would work for a bit and die, then the only way to resume connection was to leave it off for a bit. I got a replacement Westell proline from ATT and its not hitting anywhere close to the speeds I was getting with the Motorola. On the old modem I was regularly getting right around 3000 Kbps downstream but this new one has yet to get anything over 2000 Kbps down.

Hoping someone here can help out, or at least let me know if I should even bother trying to call ATT tech support (ugh) about this.

Some basic info on the current conection:
Downstream Rate  &#9; 1824 Kbps 
Upstream Rate &#9;512 Kbps  
Internet Gateway Address&#9;151.164.184.74
DNS Servers&#9;68.94.156.1  dnsr1.sbcglobal.net
 &#9;68.94.157.1  dnsr2.sbcglobal.net
Mode &#9;PPP on the modem (Private IP for LAN device)

Modem Name  &#9;
ProLine
Model &#9;F90-610025-06
Serial Number &#9;08AK11068***
Software Version &#9;VER:01.00.06.05
MAC Address &#9;00:18:3A:E6:EB:C4
First Use Date &#9;11/24/2009 17:35:06 GMT

If anyone can help, Thanks in advance, Please let me know if any additional info is needed (tech readout, etc)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23424229</guid>
<pubDate>2009-12-02 02:36:13</pubDate>
</item>

<item>
<title>So Cal Slow Down after 3:00 pm to 11:00pm</title>
<link>http://www.dslreports.com/forum/remark,23422556</link>
<description><![CDATA[2     9 ms     9 ms     9 ms  adsl-75-28-155-254.dsl.irvnca.sbcglobal.net [75.
28.155.254]
  3     *        *        *     Request timed out.
  4    14 ms    14 ms    14 ms  bb1-g2-0.irvnca.sbcglobal.net [151.164.41.221]
  5    11 ms    10 ms    11 ms  ex2-p15-1.eqlaca.sbcglobal.net [151.164.39.229]

  6  gar29.la2ca.ip.att.net [12.122.79.105]  reports: Destination net unreachabl
e.

it drops the 3rd hop all together and the slow down is back it started for me after 4:00pm   i was playing WOW and got latency spikes into 1000ms

http://www.dslreports.com/linequality/5c7ba657b438/2592869]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23422556</guid>
<pubDate>2009-12-01 19:54:02</pubDate>
</item>

<item>
<title>Download speeds very slow.</title>
<link>http://www.dslreports.com/forum/remark,23411773</link>
<description><![CDATA[The trouble has been noticeable since turkey day, but seem worse now. The speed fluctuates quite a bit, but always slower than what I usually get when it works normally.

1)Elite Plan

2)Westell Wirespeed 2200

3)No router at the moment, problems persists with or without router.

4)Yes, the PPPoE info info is entered in the modem.

5)Light behave normally.

6)Yes, filters for phones are in place.

7)Yes modem has been power cycled.

8)do not hear any problems with usual phone call quality.

Log file
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Network
Time since last boot.... 0 days, 0 hrs: 28 mins: 1 secs

Time last modem selftest.. SUN NOV 29 19:34:37 2009
Time last modem result.... PASS

EVENTS
**********************************************************************
Events are listed starting from the most recent. **********************************************************************

MON NOV 30 03:34:36 2009 ModemSelfTest: Passed

MON NOV 30 03:33:43 2009 DIAGNOSTIC TEST RESULTS DSL: Up PPPoE: Session up PPP: Connection up

MON NOV 30 03:33:38 2009 DIAGNOSTIC TEST RESULTS DSL: Up PPPoE: Session up PPP: Connection up

MON NOV 30 03:33:32 2009 Setting System clock to Network time MON NOV 30 03:33:32 2009

MON NOV 30 03:33:32 2009 PPP CONNECTED on VPI 0 VCI 35

MON NOV 30 03:33:30 2009 Connecting session(0): My Connection due to dsl Restart

MON NOV 30 03:33:26 2009 ModemSelfTest: Passed

MON NOV 30 03:33:26 2009 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

MON NOV 30 03:33:26 2009 Disconnecting session(0): My Connection due to Restart Command

MON NOV 30 03:33:19 2009 DIAGNOSTIC TEST RESULTS DSL: Up PPPoE: Session up PPP: Connection up

MON NOV 30 03:33:19 2009 DIAGNOSTIC TEST RESULTS DSL: Up PPPoE: Session up PPP: Connection up

MON NOV 30 03:33:07 2009 DIAGNOSTIC TEST RESULTS DSL: Up PPPoE: Session up PPP: Connection up

MON NOV 30 03:33:02 2009 DIAGNOSTIC TEST RESULTS DSL: Up PPPoE: Session up PPP: Connection up

MON NOV 30 03:32:56 2009 Setting System clock to Network time MON NOV 30 03:32:55 2009

MON NOV 30 03:32:56 2009 PPP CONNECTED on VPI 0 VCI 35

MON NOV 30 03:32:54 2009 Connecting session(0): My Connection due to dsl Restart

MON NOV 30 03:32:50 2009 ModemSelfTest: Passed

MON NOV 30 03:32:50 2009 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

MON NOV 30 03:32:50 2009 Disconnecting session(0): My Connection due to Restart Command

end of diagnostic log file
&#9;&#9;]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23411773</guid>
<pubDate>2009-11-29 22:46:01</pubDate>
</item>

<item>
<title>[Modem] Constantly having to reinstall/re-register the modem w/</title>
<link>http://www.dslreports.com/forum/remark,23412580</link>
<description><![CDATA[I've been using AT&T DSL for a few months now, and every so often (originally about once every few weeks, but now once every couple of days), my internet connection stops working.

The usual attempts to unplug/replug or reset the modem and my router do not work.

I am forced to unhook the router (Linksys) from the modem (Westell), and hook my computer directly into the modem.

Upon opening a browser window, I am directly sent to the AT&T login/registration site (the site that one encounters when setting up a new account and modem with AT&T).  Once I go through the registration info (entering my phone number, username, password, etc), the website states that it is configuring my modem for its first use.

Afterward, I'm then able to log in to the modem configuration and select the option for using the PPP on my router.

As I stated, I used to have to do this once every few weeks or so, but I'm now having to do it every DAY or so.

I've spoken to a couple techs at AT&T and they have no constructive suggestions... and I waste my time following their instructions to cycle the modem, uninstall/reinstall my ethernet drivers, etc.

I really have no idea what's going on... Could it be something with my account, with the modem?  I really don't know.

If any of you could offer your expertise, I'd be EXTREMELY grateful!!!! :)

Thank you!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23412580</guid>
<pubDate>2009-11-30 04:43:56</pubDate>
</item>

<item>
<title>LA Slowdown 12/1</title>
<link>http://www.dslreports.com/forum/remark,23423833</link>
<description><![CDATA[Im having problems with my internet speed. The problem started after thanksgiving, also it drops after 4pm. how do i fix this? my cousin is having the same problem and he lives 50 blocks away from me. Im in Los angeles btw. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23423833</guid>
<pubDate>2009-12-02 00:06:26</pubDate>
</item>

<item>
<title>16% packet loss. damn dsl. los angeles</title>
<link>http://www.dslreports.com/forum/remark,23412123</link>
<description><![CDATA[it's 9pm in los angeles, and i'm on the irvine pipe.

i am pinging to and from my remote dedicated server, and i'm getting 16% packetloss
I've noticed this since the past 2-3 days.

every 5, 10, 15 seconds, one or two packets get lost.

no wonder things are slow to load.

who can i talk to to resolve this problem?

are the ATT fibers unfixable?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23412123</guid>
<pubDate>2009-11-30 00:07:29</pubDate>
</item>

<item>
<title>[Speed Problem] DSL Speed drops at night &#x26;amp; DSL goes in and out s</title>
<link>http://www.dslreports.com/forum/remark,23417211</link>
<description><![CDATA[For the last week my DSL speed has been dropping at night (after 4pm)  I have noticed some web pages load real slow.  In the morning (before 6am when I leave for work) my DSL speed is fine. 

Also, when I am not having the dropped speed problem every 2-3 weeks my DSL will go in and out every 15 minutes.  The Self Support tool is not much help.

Answers to questions:
1) Which AT&T DSL Package do you have &#150; 
Elite (6.0Mbps down)

2) Which modem brand and model do you have?
Speedstream 5100 with 5 lights

3) Are you using a router?
no

4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
I don't know>>

5) Describe the lights on the modem when the trouble occurs.
The Activity light blinks very slow when my speed drops  

6) Confirm that you&#146;ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
Yes

7) Confirm that you&#146;ve powered off the modem and started it again and whether or not that made any changes with your problem.
Speed problem - no
In and Out problem - sometimes but only temporarily

8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
no

9) Provide line stats as follows&#133;

a) From Speedstream 5100b, 4100, 4100b -- Go to this address with your browser &#150; &raquo;192.168.0.1/statistics.htm and copy/paste the contents of the first two tables into your post
Statistics

ADSL Information
Line State UP 
Modulation G.dmt 
Data Path fast 

  To Modem To Internet 
Max Allowed Speed (kbps) 6016 768 
SN Margin (dB) 5.0 - 
Line Attenuation (dB) 32.5 - 
Loss of Signal 0 - 
Loss of Frame 0 0 
CRC Errors 3038 6 

10) If you have a speed problem, use the AT&T Speed Test here -- &raquo;helpme.att.net/dsl/speedtest/ and post your results.
Sunday 11/29 7:02pm
Your Throughput 
&#65532;
Download = 887.30 kbps 
Upload = 686.22 kbps

Your throughput results were sent successfully. Here is your reference number if you need to call Technical Support #2094982. Thank you

Monday 11/30 2:22am
Your Throughput 
&#65532;
Download = 5.080 Mbps 
Upload = 641.53 kbps 

Your throughput results were sent successfully. Here is your reference number if you need to call Technical Support #2095467. Thank you. 

Monday 11/30 5:38pm
Your Throughput 
&#65532;
Download = 366.90 kbps 
Upload = 663.12 kbps 

Your throughput results were sent successfully. Here is your reference number if you need to call Technical Support #2096676. Thank you. 

Please let me know if you need any other info.
Thanks!!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23417211</guid>
<pubDate>2009-11-30 21:46:09</pubDate>
</item>

<item>
<title>[Line Problem] Random Lost Sync</title>
<link>http://www.dslreports.com/forum/remark,23404368</link>
<description><![CDATA[Review this thread to refresh on my previous issues while on Elite.

Now, I'm on Pro and getting random disconnects.  Except for seeming to happen only during waking hours, there's no apparent pattern.  I've had this happen multiple times in the same day, as well as gone weeks without incident.

Here are current stats from my 2wire:
DSL  &#9; &#9;Down  &#9; &#9;Up
Current Rate: &#9;&#9;3008 kbs &#9;&#9;512 kbs
Max Rate: &#9;&#9;7888 kbs &#9;&#9;1064 kbs
Current Connection:
&#9;Current Noise Margin: &#9;&#9;22.0 dB &#9;&#9;22.0 dB
&#9;Current Attenuation: &#9;&#9;36.7 dB &#9;&#9;18.0 dB
&#9;Current Output Power: &#9;&#9;16.8 dBm &#9;&#9;8.7 dBm
ATM &#9;&#9;Cells &#9;&#9;Errors &#9;&#9;%
Transmit: &#9;&#9;800363682 &#9;&#9;0 &#9;&#9;0
Receive: &#9;&#9;460397974 &#9;&#9;0 &#9;&#9;0
IP &#9;&#9;Bytes &#9;&#9;Packets &#9;&#9;Errors &#9;&#9;%
Transmit: &#9;&#9;2215018001 &#9;&#9;61101464 &#9;&#9;0 &#9;&#9;0
Receive: &#9;&#9;3321163552 &#9;&#9;50543362 &#9;&#9;0 &#9;&#9;0

Here's a snip from the log:
INF   2009-11-27T16:06:18-08:00   fw,fwmon:  src=90.149.229.16 dst=76.254.44.13 ipprot=1 icmp_type=3 icmp_code=3 ICMP Dest Unreachable, session terminated&#012;NTC 2009-11-27T16:14:50-08:00 fw,fwmon:  src=61.160.216.63 dst=76.254.40.180 ipprot=6 sport=12200 dport=9090 TCP Port Scan Detected&#012;INF 2009-08-07T14:55:24-07:00 hurl:  err=0 name=PHY_NONE clear&#012;INF 2009-08-07T14:55:26-07:00 hurl:  err=0 name=PHY_NONE detect&#012;INF 2009-08-07T14:55:32-07:00 hurl:  err=0 name=PHY_NONE clear&#012;INF 2009-08-07T14:55:47-07:00 hurl:  err=10 name=BB_NOT_UP clear&#012;INF P0000-00-00T00:00:21 hurl:  err=10 name=BB_NOT_UP detect&#012;INF P0000-00-00T00:00:23 hurl:  err=0 name=PHY_NONE detect&#012;INF P0000-00-00T00:00:28 hurl:  err=0 name=PHY_NONE clear&#012;INF P0000-00-00T00:00:43 hurl:  err=2 name=NO_ATM_SERVICE detect&#012;INF P0000-00-00T00:00:43 hurl:  err=2 name=NO_ATM_SERVICE clear&#012;INF P0000-00-00T00:00:43 hurl:  err=3 name=NO_PPP_SERVICE detect&#012;INF P0000-00-00T00:00:44 hurl:  err=3 name=NO_PPP_SERVICE clear&#012;INF P0000-00-00T00:00:48 hurl:  err=10 name=BB_NOT_UP clear&#012;INF 2009-11-27T16:08:01-08:00 hurl:  err=3 name=NO_PPP_SERVICE detect&#012;INF 2009-11-27T16:08:01-08:00 hurl:  err=3 name=NO_PPP_SERVICE redirect&#012;INF 2009-11-27T16:08:03-08:00 hurl:  err=3 name=NO_PPP_SERVICE clear&#012;INF 2009-11-27T16:08:03-08:00 hurl:  err=10 name=BB_NOT_UP detect&#012;INF 2009-11-27T16:08:08-08:00 hurl:  err=10 name=BB_NOT_UP redirect&#012;INF 2009-11-27T16:08:09-08:00 hurl:  err=10 name=BB_NOT_UP clear&#012;
I haven't been paying close attention, but, except for CRCs, the numbers seem to be relatively stable.  There are no apparent issues with voice (unless you count calls for some guy named Jesus).

--
It's not what you know but who you know...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23404368</guid>
<pubDate>2009-11-27 20:37:17</pubDate>
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