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<title>Verizon Online DSL forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/ilec,vz</link>
<description>Verizon Online DSL forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 22 Nov 2009 16:14:44 EDT</pubDate>
<lastBuildDate>Sun, 22 Nov 2009 16:14:44 EDT</lastBuildDate>

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<item>
<title>Do I have a good chance?</title>
<link>http://www.dslreports.com/forum/remark,23374236</link>
<description><![CDATA[Well I'm 3 years into college and I live off-campus in a sketchy rural area that ever since I've been here could not receive anything other than Wild Blue.  For mainly school purposes I've been shelling out the outrages prices.  But with all of that said hope as come ::crosses fingers::.  One day a couple weeks ago during a extremely boring lecture I went to the verizon website and decided to throw my Verizon land line number in to see if I'm available.

Well after a few moments the results show up as saying that I am able to receive the starter/power plan at I believe a slower than normal speed(i.e 1.5Gb/s instead of 3.0Gb/s) which I'm assuming is because I'm on the fringe of the area. Furthermore I decided to check how far I was away from the CO... road travel it gave me ~3.6 miles.  Straight line I'm assuming that I could shave off some amount from that.

So two weeks later I have now received my modem, etc and have been informed that it will be December 8th by which they will be done with some "line work". So it seems pretty legit, and as I previously said in my title I'm just curious if it seems I have a good chance in actually receiving it this time around.

Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23374236</guid>
<pubDate>2009-11-21 05:45:52</pubDate>
</item>

<item>
<title>Verizon Modem/Router Policy</title>
<link>http://www.dslreports.com/forum/remark,23373045</link>
<description><![CDATA[What is Verizon's support policy for DSL modem/routers. I think mine is not working right - it's a Westell 327W. How would I go about getting a replacement? Can I just buy one in a store?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23373045</guid>
<pubDate>2009-11-20 21:07:20</pubDate>
</item>

<item>
<title>[speed/latency] Upstream bandwidth capped SEVERELY - Unnaceptabl</title>
<link>http://www.dslreports.com/forum/remark,23375992</link>
<description><![CDATA[I have Verizon Business DSL with static IP and 3 megs per second downstream and 768k upstream. My true speed is pretty much constantly rated through DSLreports as being 2350 kbits downstream and 700 k going upstream. I woke up to find my upstream speeds capped at a neat 27k, this is absolutely unnaceptable. I am running a domain server here and cannot even manage my ebay bids because web pages are taking incredible amounts of time to load. I will not waste time with no knowledge outsourced support as the problem is in Verizons court - not mine. Im tired of the run arounds associated with verizons poor dsl service. Maybe Im paranoid but that can happen when your dsl goes down for 3 months like mine did one time. Fix it or dont get paid Verizon, your choice]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23375992</guid>
<pubDate>2009-11-21 17:29:57</pubDate>
</item>

<item>
<title>Is Westell Wirespeed Model 2110 compatible with 7.1M DSL</title>
<link>http://www.dslreports.com/forum/remark,23341366</link>
<description><![CDATA[I upgraded to 7.1 DSL this week. Currently I am consistently getting about 4.4Mbps download



It looks like my modem (which is very old ) is a Westell Wirespeed. It looks like the Westell Wirespeed (Westell Model 2110) on this page 

http://www22.verizon.com/ResidentialHelp/HighSpeed/Troubleshooting/Connection%20Issues/QuestionsOne/88154.htm

Is this modem capable of supporting 7.1 Mbps DSL? Or is it the reason I am only seeing 4.4Mbps download speeds. Verizon told me there was no need to upgrade the modem.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23341366</guid>
<pubDate>2009-11-14 15:22:47</pubDate>
</item>

<item>
<title>[speed/latency] New 7mb Plan. Getting ~4mb</title>
<link>http://www.dslreports.com/forum/remark,23339569</link>
<description><![CDATA[Hi,
I just got a 7Mb plan activated today with a new Westell 6100f modem and after running a few speed tests found that I am only getting ~4mb speeds. I was wondering if someone could tell me if I should be able to get faster speeds based on my modem stats. I think I am about 1-2 miles from Verizon central.

Transceiver Revision: 7.2.3.0   
Vendor ID Code: 4   
Line Mode: ADSL2+ Mode   
Data Path: Interleaved   
  
Transceiver Information Downstream Path Upstream Path 
DSL Speed (Kbits/Sec)   5168            863 
Margin (dB)             6.5             16.0 
Line Attenuation (dB)   44.5            21.0 
Transmit Power (dBm)    19.3            12.1 

Speed test results:
Down     Up    Latency
4345     717   24ms
4262     711   39ms
4.41     0.74  28ms

My house wiring is a mess with a whole lot of feet of ragged looking wire and at least 8 jacks with phones hooked up (all filtered). I previously had the 3Mb plan on a seperate line in the house that led to only 1 jack and was receiving 80+% of the expected speed. When I ordered the 7Mb plan I removed the second phone line/3Mb DSl and added the 7Mb plan to the other phone line with the other 7 jacks and associated wiring. In the process of getting the 7Mb line activated a tech came out and put the disconnected 3Mb line on the same circuit as the rest of the house. I can't connect to test at the NID to rule out the house wiring since the plug in test jack wasn't properly wired so it was removed by the tech. Would it be a good idea to try and get the old 3Mb single jack line seperated from the rest of the house wiring at the NID so I can have a cleaner run to the modem?

Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23339569</guid>
<pubDate>2009-11-14 00:39:12</pubDate>
</item>

<item>
<title>DSL keeps disconnecting when phone rings</title>
<link>http://www.dslreports.com/forum/remark,23357626</link>
<description><![CDATA[Hello everyone. I have been having this problem for the past month and it is just getting really frustrated. I bought a new actiontec modem from verizon and installed it. Verizon guided me through a part, since I was installing a router (Netgear router) with the modem. Also I wanted to make it clear that the problem even persisted with the old modem, so I know for sure it is not the new modem. I contacted Verizon tech support and had a guy come over to look at my phone lines, since I was getting a lot of static on my lines. The tech installed a filter at the NID box and the hissing is gone, but my dsl still disconnects once in a while. Also, sometimes the phone line goes out in the middle of the night. No dial tone or anything. Everything is fine with the filters, the NID has a filter as well and the modem and router are working fine. The only thing that I haven't checked is the phone jacks. The tech told me something that caught my attention, he said that if the phone jack has received water damage that it can cause problems with the line and the internet even with the filters, so my only option now is to change the phone jacks, I believe I know which one might be the culprit, but I wanted to ask if there is anything else that I should look at? Any help would be very much appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23357626</guid>
<pubDate>2009-11-18 02:28:01</pubDate>
</item>

<item>
<title>[connectivity] VZAccess Manager Problems</title>
<link>http://www.dslreports.com/forum/remark,23374654</link>
<description><![CDATA[When I disconnect from VZAccess Manager, I have to always reboot to connect again.  I contacted Verizon & they said something must be wrong with my computer.  Everything seems to check out just fine.

Help & thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23374654</guid>
<pubDate>2009-11-21 10:36:24</pubDate>
</item>

<item>
<title>Can my line support 7.1 Mbit?</title>
<link>http://www.dslreports.com/forum/remark,23374904</link>
<description><![CDATA[So I was thinking about getting the 7.1 Mbit bundle, because it is cheaper than what I am paying now for 3mbit. However, I've been doing some reading here, and my line might have to much attenuation to reach higher speeds, but I'm not sure.

Here are my transceiver stats:

Transceiver Revision:  &#9;7.2.3.0  &#9; 
Vendor ID Code: &#9;4 &#9; 
Line Mode: &#9;ADSL2+ Mode &#9; 
Data Path: &#9;Interleaved &#9; 
 
Transceiver Information &#9;Downstream Path &#9;Upstream Path
DSL Speed (Kbits/Sec) &#9;3355 &#9;863
Margin (dB) &#9;10.5 &#9;14.0
Line Attenuation (dB) &#9;49.0 &#9;21.0
Transmit Power (dBm) &#9;18.5 &#9;12.1]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23374904</guid>
<pubDate>2009-11-21 12:05:34</pubDate>
</item>

<item>
<title>stats for 7.1mb upgrade?</title>
<link>http://www.dslreports.com/forum/remark,23292703</link>
<description><![CDATA[are my stats good enough for the 7mb dsl upgrade]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23292703</guid>
<pubDate>2009-11-04 19:21:05</pubDate>
</item>

<item>
<title>Why does my Verizon connection keep dropping?</title>
<link>http://www.dslreports.com/forum/remark,23371036</link>
<description><![CDATA[Hi again, for those of you who helped me set up my first DSL connection for my folks, you'll recall this schematic I used:



Everything went great and all devices (including a wireless laptop not pictured) worked flawlessly for 8-10 hours, then the connection dropped, stone cold. First, I tried using different DSL modem/router units. I tried three different DSL/router combo units, all brand new. These are the models I used:

Actiontec GS583AD3B-01
Netgear DGND3300
Netgear DG834GNA

All three units performed similarly, initially providing flawless service to all devices (even while making and receiving telephone calls on the DSL enabled line). Then, after varying periods of use from 6 to as many as 12-18 hours later, the connection would just drop and stay dead. On some occasions, resetting the modem and rebooting the PC would re-establish the connection. But more often, NOTHING I could do on my end would restore it. In these instances, sometimes the connection would "magically" restore in 2-3 hours, sometimes longer.

In an effort to eliminate all possible extraneous causes of these symptoms, I stripped away everything from the setup except as shown below:



Over the next two days, there was absolutely NO CHANGE in the service performance, i.e. it was STILL dropping the connection after 8 or more hours no matter which modem I used. BTW during ALL of this troubleshooting the connections between the ROUTER and both PC's were fine (strong and stable). The DSL light and internet light on the combo units would go OFF, however.

Conclusions at this point:
1. The problem is not caused by any setup or devices DOWNSTREAM of the DSL splitter.
2. The problem is not caused by a faulty DSL modem or router.

So, it's looking VERY much to me at that point like it's a Verizon signal problem to that residential address. 

What followed next was a 2-day nightmarish hell of Verizon tech support passing the buck to Netgear and vice-versa, and many suggestions and theories being proposed, none of which have resulted in any change to the status quo. Aside from the ridiculous questions of "Is the modem plugged in?" and do you have filters installed on your phones (remember the service worked for the last 8 hours and there are NO phones anywhere in the setup now), two potentially credible theories emerged.

Theory 1
This theory came from the Netgear tech rep, who claimed that she used to be a Verizon tech rep. She said that if the modem was working for a long time and suddenly quit (no DSL light), then all of the software settings were good and that the problem was a Verizon signal loss issue. It made sense to me. We entered the modem's software settings page where we could see the IP address Verizon had assigned. The IP address began with 69.xxx.xxx.xxx, and she immediately said that Verizon uses 69 in the first octet for new customers as a TEMPORARY IP address with a very short lease period, i.e. it stops working after a short interval (several hours to 24 hours max, your mileage may vary). She told me that Verizon sends you an email as soon as you get connected, and there is a link in the email that you must click on to VALIDATE the email address and THEN Verizon will begin issuing you a non-69 IP address, which would not be temporary. We had indeed received such an email, I had tried repeatedly to use the validation link, but was always given a browser error message stating "The requested file cannot be found on the server". See the next screenshots for these instructions:

Copy of email to validate


Page you get sent to when clicking on the validate link:


Error message after putting info in the previous page:
 

I then called Verizon back, got a different rep and confronted him with what the Netgear rep had said. He claimed that Verizon would "never ask a customer to validate their email address" and that this email was most likely a scam or hoax by someone trying to get the password, which WAS asked for in the validation process. He did admit he knew about the 69.xxx.xxx.xxx IP addresses but that we shouldn't worry about THAT issue. I was incredulous at the disparate responses and insisted he do more checking on the Verizon signal history over the 5 days of use. After two long periods of holding, he finally came back and announced that our usage history DID show many extended periods of service interruption. And he admitted that problem was indeed the fault of Verizon's service to our address. He assured me that their support team would find out why and fix it ASAP. The service began working again in a few hours, I reconnected five phone devices (three phones, one fax, one analogue modem, per the original schematic). It continued to work flawlessly for 16 hours during which we exercised all of the telephone devices WHILE streaming a Netfix movie wirelessly to the laptop and we observed absolutely NO hint of any service interruption or degradation.  Then the service promptly died again just like before. Note: This time, we WERE in fact given a non-69 IP address - this one began with 71.xxx, etc. But it was not a lasting improvement.

Theory 2
I described this entire scenario to a Geek Squad guy in Best Buy who was very familiar with DSL (has degree in Networking, and IT experience). He immediately said he was 98.9% sure we are "at or beyond" the accepted 15,000' radius from the DSL station or substation. With only a FEW users taking available bandwidth, the radius "grows" a few thousand feet. But when MANY users are taking the available bandwidth, the radius shrinks to the specified maximum allowable 15,000', and an automated software program summarily disconnects users beginning with the furthest away first. He claimed personal experience with this issue at a former place of employ which was a full 8,000 feet BEYOND the max, and their DSL would cut out as more users inside the radius took bandwidth. It took him repeated complaints to the provider (AT&T) to get them to install a new substation closer to his place of employment. He had no problems after that. He completely agreed that three new modems would not all perform identically and suddenly overheat or die due to inherent failure and that there were no in-house wiring problems or telephone device interference. See screenshots below:



I am now back at home, 800 miles away from the folks house and can only assist from a distance. The problem has not gone away. It works for 6-8 hours (sometimes more), then dies completely. Resetting the modem and/or rebooting the PC seldom regains the signal. I am pinging their IP address as I write this and their signal is not present (Request timed out).

I'd be very interested in what some of you think about this scenario, and will try anything to get it working right. It should not be this hard to have DSL.

Thank you for your help,

Zan]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23371036</guid>
<pubDate>2009-11-20 14:48:29</pubDate>
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