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<title>Mediacom forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/mediacom</link>
<description>Mediacom forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 08 Feb 2012 10:11:31 EDT</pubDate>
<lastBuildDate>Wed, 08 Feb 2012 10:11:31 EDT</lastBuildDate>

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<item>
<title>[MO] I&#x27;ve been having to reset my cable modem a lot lately</title>
<link>http://www.dslreports.com/forum/remark,26862022</link>
<description><![CDATA[It seems to be happening more often as time goes on.  I hadn't paid it much attention over the last week, but today it's happened starting at around 6am, then every 1-3 hours since.  It's just the little RCA modem the tech brought out during installation, but I hadn't had any problems with it until recently.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862022</guid>
<pubDate>2012-02-06 21:24:50</pubDate>
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<item>
<title>[AL] SpeedTest.net pointing to Des Moines,IA as closest...</title>
<link>http://www.dslreports.com/forum/remark,26826685</link>
<description><![CDATA[Trying to understand why this is the case when I live in Madison, AL... plus the speeds are still horrible. Consistently getting  5mb down and paying sadly for the 20 MAX service.  I had issues before, but even if they bumped me down to the lower 12mb service, the price would be the same in the year introductory price.

Probablly zero chance I keep this service when the introdcutory year is up.  Since about July of last year they stated that it would be fixed by Jan 2012.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26826685</guid>
<pubDate>2012-01-29 02:10:37</pubDate>
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<item>
<title>Here&#x27;s that blazing MediaCom speed!</title>
<link>http://www.dslreports.com/forum/remark,26859578</link>
<description><![CDATA[Wow, just can't tell you how impressed I am with this!

 [att=1] ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26859578</guid>
<pubDate>2012-02-06 12:12:48</pubDate>
</item>

<item>
<title>[IL] Le Roy Speeds</title>
<link>http://www.dslreports.com/forum/remark,26538152</link>
<description><![CDATA[ [att=1] 

I'm told new hardware will be installed by November 15th.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26538152</guid>
<pubDate>2011-11-10 23:57:22</pubDate>
</item>

<item>
<title>[IA] DHCP Renew - Every 5 minutes - RT-N56U</title>
<link>http://www.dslreports.com/forum/remark,26864864</link>
<description><![CDATA[My router has been disconnecting every 5 minutes, renewing the dhcp constantly almost quicker than 5 minutes.

It is paired with a Linksys CM100 Modem. (The Asus RT-N56U)

It's beginning to be intolerable. I've had this modem/router for several months and this problem sometimes happens, but never like this.

Here's the general log.
Feb  7 19:09:50  detectWAN: perform DHCP release
Feb  7 19:09:50  RT-N56U: udhcpc starts
Feb  7 19:09:50  dhcp client: deconfig: lease is lost
Feb  7 19:09:50  kernel: ip_table: set wan_name=eth3
Feb  7 19:09:50  kernel: [K] track_flag=1, clean_flag=1, mm_flag=0, ipaddr=0
Feb  7 19:09:50  kernel: [K] track_flag=1, clean_flag=0, mm_flag=0, ipaddr=0
Feb  7 19:09:50  WAN Connection: WAN was exceptionally disconnected.
Feb  7 19:09:51  kernel: ip_table: set wan_name=eth3
Feb  7 19:09:51  detectWAN: perform DHCP renew]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26864864</guid>
<pubDate>2012-02-07 14:29:24</pubDate>
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<item>
<title>[Cable TV] MediaCom CableCard self-install</title>
<link>http://www.dslreports.com/forum/remark,26865336</link>
<description><![CDATA[About 5 or 6 years ago, I bought my first HDTV.  Upgrading my MediaCom service to include an HDTV box required a technician to come to my house.  The tech they sent was stoned and clueless and lewd and rude and he stunk, and I sensed that he was casing my house the whole time.  After that experience, I swore that I would never make any change to my MediaCom service if it required a MediaCom technician to set foot inside my home.

This past April, I bought a Ceton InfiniTV4 card for one of my HTPCs.  I had inquired about a self-install on the MediaCom Customer Service website, and MediaComTom replied via email, assuring me that &#147;You should be able to pick that card up from the office. There should either be a phone number given with the card or the person you get the card from should call it in to get it activated.  Once activated you insert the card into the tv/device and it should then start recognizing the card and allow the channel picture to come through.&#148;

So I took an hour off from work one morning and went down and stood in line at my local MediaCom office.  When I got to the front of the line, the clerk told me that I could not do a CableCard self-install; that I would need to schedule a technician appointment for installation.  When I told her about my email from MediaComTom, she told me that MediaComTom can&#146;t speak for all individual local MediaCom offices, and that she could not issue a CableCard to a customer for a self-installation.

So I scheduled a technician installation for the next opening they had in their calendar, and I took an afternoon off from work to wait for the technician.  He came on time, and he was much more sober, competent, and polite, and courteous than the previous MediaCom tech. (And he had much better personal hygiene.)  I had already installed the Ceton InfiniTV4 card in my computer and gone through the installation wizard up through the point where you insert the CableCard and call in to activate it.  All the tech had to do was insert the card and make the phone call.  He stayed at my house while we waited for the activation &#150; it seems like that occurred in less than a half hour.  While we were waiting, I told him about my exchange with MediaComTom and my interaction with the clerk at the local MediaCom office.  The tech told me that MediaComTom was correct, and that I should have been able to pick up the CableCard at the local office and do a self-install.  He said that the clerk was probably too lazy to walk across the parking lot to get a card for me.

So now I&#146;m planning to buy an HDHomeRun Prime to make HDTV available on my home network, so I&#146;ll need an additional CableCard.  Even though I know that I&#146;m legally entitled and technically competent to do a self-install, I&#146;m convinced now that the technician installation is probably a safer bet.  From reading the posts elsewhere in this forum, it seems like there&#146;s a good likelihood that I&#146;ll get a dud CableCard at the local MediaCom office counter, and/or it will take a lot longer for MediaCom to activate the card if I do a self-install rather than a technician install.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26865336</guid>
<pubDate>2012-02-07 16:01:35</pubDate>
</item>

<item>
<title>Just got Ultra service today in Davenport, IA</title>
<link>http://www.dslreports.com/forum/remark,26861275</link>
<description><![CDATA[Thanks to Chad who helped me get set up for an upgrade in my service. So far I really like this upgrade to Ultra
  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26861275</guid>
<pubDate>2012-02-06 18:30:58</pubDate>
</item>

<item>
<title>[IL] Mediacom Internet Issues, Moline IL (QC)</title>
<link>http://www.dslreports.com/forum/remark,26862898</link>
<description><![CDATA[Hello,

We're in the Moline, IL (Quad Cities) area with Mediacom internet. At least 7 or 8 times in the last 2 weeks our internet has just gone out and is back up the next morning.

Really tired of the scripted tech support. We have unplugged and reset our cable modem so many times... Mediacom sent someone out to replace our modem and check our lines, same problems again a couple of nights later. Again we called tech support, we get the same run around about unplugging modem and of course they can send someone out during the day when our connection is working just fine... 

We decided after the tech brought out our second modem and we still had the same problems, we would just buy our own. Bought a Motorola SBG901. Still no connection. I'm sure it will pop back on right about the time someone goes into our local office and resets something...

So frustrating because the problem only seems to be happening later evening and is fixed in the early morning hours, usually around 5 or 6am... 

Any advice on who we can contact other than Mediacom tech support number? We really don't want to leave cable speeds for DSL, but a slower/stable DSL connection will surely be better than wondering if we're even going to have internet tonight.

I'm terribly sorry if this post sounds overly negative, I'm writing this while frustrated with another "unplug your modem" support call. We are, in general, very happy with Mediacom, when it works...

Any productive advice is welcome. Thanks so much.
Tony O]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862898</guid>
<pubDate>2012-02-07 02:32:58</pubDate>
</item>

<item>
<title>Utilization issues? Don&#x27;t fully understand</title>
<link>http://www.dslreports.com/forum/remark,26862418</link>
<description><![CDATA[Over the last week or so, I've experienced a drop in performance.

http://www.speedtest.net/result/1756851677.png

Before all of this, I was getting 20-27 down and anywhere between 1.5-2.7 up consistently throughout the day.

The upload has dropped a bit and the down now varies between 1.6 and 10.5. I was told over the phone there were utilization issues and that the issues would be resolved by the 30 of March. The rep then proceeded to tell me "sir I apologize for this. I will credit your account for one week"

I thought to myself "WHAT!?!" One week? You're telling me I'm paying for speeds that I may not get until nearly April and you're only going to credit me 1 week?

It also seems I've been placed on a different server for whatever reason. Speedtest.net used to have me based in Merrilville, IN which is only about 45M from here. NOW, Speedtest.net is telling me the server that is most near is in WISCONSIN. WHAT

At any rate, I'm very disappointed as I haven't really ever had many problems with performance and service with Mediacom. These speeds are not as advertised and I would like to know why.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862418</guid>
<pubDate>2012-02-06 23:03:16</pubDate>
</item>

<item>
<title>[IL] Latest Mediacom Offer for Ex-Customers</title>
<link>http://www.dslreports.com/forum/remark,26838264</link>
<description><![CDATA[I was a Mediacom internet/TV customer for a couple years in the 2004-2006 time frame. I was very unsatisfied and left for Satellite TV and DSL. Since then I get monthly mailings of Mediacom offers. The latest offer I got yesterday is interesting and the first time I have seen something like this from Mediacom.

It offers 15 mbs Internet, Digital TV and telephone service for $119.99 a month. It has a 90 day money back guarantee and a 5 Year lock on prices and NO Contract.. It does not say what you get with the tv service and if there are extra charges for equipment. I am not sure if this is a great price or not since it is very difficult to find Mediacoms prices online for my particular area. I am wondering if this deal has been offered before and what does it include for TV Service? I also wonder about hidden fees? All it says about the TV service is it is Digital and "boundary free". It also says to ask about "Free DVR Service". It offers free  night/weekend installation.

FWIW, I am really not interested this deal as I would NEVER rely on Mediacom for telephone service. If I could get a deal similar without telephone service I *might* consider it. The advertisement says you must take all 3 services. 

Of course what attracts me is the idea of no contract and a price lock for 5 years. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26838264</guid>
<pubDate>2012-02-01 08:14:02</pubDate>
</item>

<item>
<title>[MO] mediacom internet borderline unusable, Columbia, MO</title>
<link>http://www.dslreports.com/forum/remark,26737900</link>
<description><![CDATA[My internet (pay for 20m down) has been complete garbage for the past couple of months during normal human operating hours noon-1am. I've called multiple times and they acknowledged that the node is swamped and have promised me it will be upgraded soon. This has been going on for a couple of months now and nothing has been done. I'm paying a premium price for trash internet and since they seemingly have a monopoly in my area, have no recourse. Anyone had any luck getting issues resolved with mediacom??]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26737900</guid>
<pubDate>2012-01-06 19:22:10</pubDate>
</item>

<item>
<title>Dlink search redirects</title>
<link>http://www.dslreports.com/forum/remark,26835545</link>
<description><![CDATA[At first I thought this was just a virus that my husband picked up, but now I see it across all our wifi connected devices and have a hard time seeing how 1 virus could infect our entire home network, including smartphones and my Logitech Revue. Now I am wondering if Mediacom is responsible for the redirects. It started with my husband's laptop. When he tried searching, or even typing a direct URL such as Netflix, instead he would get a search page www1.dlink.com, which is odd as we don't even have a dlink router. The search page just takes us to unrelated pages. We eventually managed to get rid of the malware with the help of the nice folks over at bleepingcomputer.com. Next my laptop was infected. Now I am seeing the same redirects on my Android smartphone, my other laptop, my HTPC, and even my Chrome browser on my Logitech Revue media device connected to my TV! I find it very hard to understand how malware could infect our entire network this way, especially since the pcs at least are running up-to-date antivirus software. We're talking about 7 devices in total. Anyone else have this issue?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26835545</guid>
<pubDate>2012-01-31 14:25:20</pubDate>
</item>

<item>
<title>iMac with Mediacom ISP</title>
<link>http://www.dslreports.com/forum/remark,26858852</link>
<description><![CDATA[Recently moved to Fla and switched from my much beloved FIOS service to Mediacom.  Have a 4 month old iMac that worked flawlessly with FIOS but has been troublesome since getting the new ISP.  Using Lion OS.  Safari or Chrome will often connect up with a page that I try to bring up but will then have to think if I click on any of the links within the page.  Sometimes, it doesn't even connect up with any part of the page.  My iPad connects up fine and PC's have no issues.   It's just the Mac.  Anyone have any idea what could be the problem. I'm inclined to think it's a compatibility issue with the Mediacom provided modem.  Appreciate any assistance.  Derm94]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26858852</guid>
<pubDate>2012-02-06 08:50:54</pubDate>
</item>

<item>
<title>[IA] Mediacom &#x26;amp; Superbowl ~ Dropping the Ball - Pun Intended</title>
<link>http://www.dslreports.com/forum/remark,26857861</link>
<description><![CDATA[Just got off phone with Mediacom. I'm apparently not the only one whose Superbowl went to a pixelated mess right after Halftime. Getting the black screen of death, "Scrambled Signal/Weak Signal". Several HD channels affected, but not Fox HD. CBS HD is a pixelated mess as well. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26857861</guid>
<pubDate>2012-02-05 20:49:23</pubDate>
</item>

<item>
<title>[IL] Mediacom &#x26;amp;quot;speeds of up to 12 mpbs&#x26;amp;quot; not in Heywort</title>
<link>http://www.dslreports.com/forum/remark,26842700</link>
<description><![CDATA[We've been with Frontier (Verizon) DSL for many years and been generally pleased with it.  But I decided to give this Mediacom deal a try, so we had it installed on 13 January.  Before doing so, I talked to the rep and was told "we guarantee at least 10 mpbs".

Fine, I thought.  Except that since installation we've never gotten anywhere near 10 and certainly not 12.  In fact, the speeds are rarely higher than Frontier DSL ... and tonight, we're down near .64.

Mediacom came out a week later and installed a new DOCSIS 3.0 modem in the hope that might make a difference.  Nope.

Fortunately I left the Frontier plant up and running.  We have until 12 Feb to make the decision to keep or not keep.  I'm calling Mediacom one more time, but don't have much hope.

It's 2012, folks, the 11th year of the 21st century.  These dial-up-like speeds should be a thing of the past.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26842700</guid>
<pubDate>2012-02-01 23:58:44</pubDate>
</item>

<item>
<title>[IA] I want Mediacom service!</title>
<link>http://www.dslreports.com/forum/remark,26827313</link>
<description><![CDATA[Mediacom service stops up the street, they could get SO MUCH business by coming down here I'm on 7mbps/896kb from Qwest/Centurylink if Mediacom came down here I would get the 20mbps/2mbps they offer and maybe cable services depending on what they have..... I want your services mediacom how do I get you guy's to expand your market?

I know you can get more business from other customers.. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26827313</guid>
<pubDate>2012-01-29 12:05:01</pubDate>
</item>

<item>
<title>[IA] Bettendorf, IA - Request for channels</title>
<link>http://www.dslreports.com/forum/remark,26847441</link>
<description><![CDATA[WGN America is near worthless... None of the Chicago teams are ever televised on it. 

Throw in a permanent Comcast Sportsnet Chicago, and Fox Sports Midwest... with HD as well.

Thanks, that's all.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847441</guid>
<pubDate>2012-02-02 21:46:57</pubDate>
</item>

<item>
<title>[IA] Buying Modem but need one for phone</title>
<link>http://www.dslreports.com/forum/remark,26851588</link>
<description><![CDATA[Hey guys,

Just talked to my mom and she will be changing from the local dsl carrier to mediacom. She wants to purchase the modem instead of renting it, so I need to find one that is capable of doing not only the cable service but can bring in the phone service too. Can anybody point me to a good modem that will work and won't cost a fortune. Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851588</guid>
<pubDate>2012-02-03 19:26:19</pubDate>
</item>

<item>
<title>[KY] &#x27;Area outages&#x27; have been happen far too frequently</title>
<link>http://www.dslreports.com/forum/remark,26845650</link>
<description><![CDATA[There was several last month including one 10+ hour one.  Two this week with last nights being from 2am and was still out till I went to bed at 6am.  They all happen after 12am and last 2-8+ hours and every time I tweet mediacom support it's always an 'area outage'.  It's starting to get a little old.

And since someone will ask even when it's an area outage...

40.6dB
9.6 dBmv down
35 dBmv up]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26845650</guid>
<pubDate>2012-02-02 15:11:42</pubDate>
</item>

<item>
<title>[IL] Slow, Really slow speeds in Pontiac,IL</title>
<link>http://www.dslreports.com/forum/remark,26847851</link>
<description><![CDATA[Hello fellow forum patrons,

I am a long time customer of mediacom's (some 10+ years living in the state) and as of late i have had nothing but trouble with them, the TV service is fine(pixelated at times but manageable). But, the internet service i pay for and the speeds i receive is not only Slower then all get out but the customer support i receive when i call about this is absurd as well. 

Here is  a little background, I moved from the opposite side of town into a house in my other place of residence i was always ABOVE the speeds i paid for (no complaint there right?) always in the range of 28-32mbps down and about 2-5mbps up, i pay for Mediacom Online Max.

I then moved across town with the same hardware all new cable in the house, nothing changed except the dwelling and i cant even break 3mbps down on a good night and the upload is about 2mbps(where its supposed to be) I have maxed out my line once when downloading over p2p inside a game client at 22mbps, 

Just ran that, Now a little bit more background, i am an IT professional i have all the best hardware and i pride myself in keeping a very clean and organized home network.

My home network scales like this 

RCA DHG534 Modem
Linksys E4200V2
Office computer(main gaming/Storage PC)
2 Laptops on wireless
2 Android phones on wireless
Wireless HP Printer
Cat 5e ran under the house to a Gigabit switch by my HTPC+Entertainment center
Gigabit switch has the TV,BR player, Roku and HTPC connected
DHCP is handled by the router as it should be

All computers are on the same homegroup with static IP addresses .101-.104

Now onto the Mediacom part, ("";s are they're exact words)
I have called and had "tech support" say they will send a tech out and that resulted in him "replacing my modem" with the same exact modem which solved nothing. He then escalated the ticket to a "maintenance supervisor which took 2 months to even get to me because they are "so backed up", they were supposed to credit my account for the down time which they still haven't done. They're maintenance tech was supposed to come and replace the line from the pole to the house on the 1st of February which he did not he had a service order to replace my modem AGAIN, really? so I just got off the phone with them and they stated i will have to wait ANOTHER MONTH, until he can get around to me again, this is absolutely poor customer support and if i had the means to do it i would do they're job for them. (i think that would void my contract anyways so i wont do it). So now I am stuck here with slow slow internet speeds hoping some area manager can read this and somehow rectify this situation before i move onto your competitor.

Any idea on what i can do to change this? or how i can go about fixing this myself? 

I have done tests on every piece of equipment in my house and its all up to par (transfer speeds on the internal network)

If i do line test it goes bad the moment it goes out of my home network, response times ect go sky high.. 

Thank you in any advance for any help you may have]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847851</guid>
<pubDate>2012-02-02 23:43:50</pubDate>
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