dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Virgin Mobile...
... piggybacks on Sprint.
Here, it does leaps and bounds better than AT&T.
I'm lucky to get any signal whatsoever with AT&T, but VM/Sprint is as solid as it can get.
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Think outside the Fox... Opera |
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Frink
Professor
join:2000-07-13
Scotch Plains, NJ | Re: How do Sprint customers feel? Are things getting better?
I'll let you know when I cancel next month. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA |  They will be in first place in 1 year
After this period, everyone will be done fleeing. The few people left are those who are happy with the service. So they should get a 1000/1000 rating. |
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jwalk
jwalking
join:2008-02-04
Old Orchard Beach, ME | Sprint Praises Self For Being Slightly Less Awful
i still agree there is work needed, but sprint has made an effort. |
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maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable
| I dumped them.
My two years were up and I dumped them immediately and switched to AT&T Wireless.
I often got no signal inside my own house, and at my mother inlaws house I NEVER got signal inside, only outside. Granted she lives a little bit up a hill, but it is still only HALF a mile as the crow flies from the 91 freeway, one of the busiest of Southern California. Hell, I often lost my calls when I drove in her neighborhood.
AT&T works in my house, at her house, inside and out, driving everywhere in SoCal, and it worked in Michigan and Ontario, Canada everywhere I went on a trip this January.
In two words: Sprint Sucks.
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"I reject your reality and substitute my own!" |
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belawrence
It's All About The Games
join:2000-08-06
Santee, CA
 ·Sprint Mobile Broa..
·Cox HSI
| I personally
haven't had any major problems w/Sprint. I think it's just become fashionable to slam them like it is to do w/Microsoft - i've talked to people who have never had Sprint service or used Windows Vista stating that say they both suck just because everyone around them is saying so.
--
Obviously you're not a golfer - Jeffery "the dude" Lebowski |
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vortex91
join:2000-08-18
Glendale, CA | sprint has the best coverage in metro areas period. Loyal happy customer since 1995 |
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swinn
join:2001-02-16
Clarksville, TN | reply to belawrence
I've not had any issues with Sprint and their customer service has always been good to me. I won't even consider switching to another company. |
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R4M0N
Brazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA
2 edits | Sprint Praises Self For Being Slightly Less Awful
Should they be mad that they improved? If I go from a F to a D, you better believe I'm throwing a party. Now all that's needed is keep the momentum and go from a D to a C, then from a C to a B... |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
 ·ViaTalk
| Sorry no problems here lately
I have to say I just left a sprint corp store in Omaha, was nobody in there and 10 people working.
No problems, almost thought there was a bomb threat or something.
I recently signed up for the Boost Mobile $50 unlimted everything iDen plan and even Boost support has been GREAT.
I think they just have a big hole at this point |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs: | reply to vortex91
Re: I personally
Agreed in my experience. Wife on SERO plan, can't beat it, happy with the coverage, and no issues with the very few times we've called customer service.
This is one bash-train I'm not jumping on.
KM |
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Big Dawg 23
join:2002-03-27
Northfield, MN
| reply to ninjatutle
Re: They will be in first place in 1 year
The Mass exodus is still not complete. You have people under current contracts that are riding it out before leaving. They will still suffer huge losses the next two quarters IMO. They still have not fixed the CS portion of the business which is the leading cause. |
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hescominsoon
join:2003-02-18
Brunswick, MD
·Comcast
 ·Verizon Online DSL
| reply to belawrence
Re: I personally
said by belawrence  :haven't had any major problems w/Sprint. I think it's just become fashionable to slam them like it is to do w/Microsoft - i've talked to people who have never had Sprint service or used Windows Vista stating that say they both suck just because everyone around them is saying so. I cannot modify my account without them screwing it up..the only reason i stay with sprint is because i hate vz more..att isn't an option here.
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God Blesshttp://www.emmanuelcomputerconsulting.com-- carpe ductum -- "Grab the tape" |
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chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY
| reply to swinn
said by swinn :I've not had any issues with Sprint and their customer service has always been good to me. I won't even consider switching to another company. I hate to give credit to any corporation, but Sprint always had great products and services at a good price. Customer service sucked, especially when they wanted to charge for it. The customer service now is quite good, you can get a human (in the US) on the line immediately (I did today to pay my bill) or you can chat online.
This company offers deals that are leaps ahead of the competition and their EVDO is actually stable and fast. Even in my small metro area I get consistent 1500/500 with ping that is comparable to WIFI.
Also thought the northeast no other company has better coverage.
The only ATT advantage is they work in parts of the Adirondack mountains where there is no other service by anyone. However Sprint is better at Ski resorts and other remote locations.
As far as dealing with them goes, they used to be just god-awful, like pulling teeth, though got much better.
As far as their product and price, they cannot be beat.
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This is not the greatest post in the world, no, this is just a tribute!
Zion is our milk |
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Madness
Like a flea circus at a dog show.
join:2000-01-05
Quincy, MA
·Verizon Online DSL
| reply to dadkins
Re: Virgin Mobile...
I've been w/ Virgin for about 3 years or so. No complaints about them service-wise. Plenty of bars on my phone inside my house & around the city (only exception would be the underground parts of the Boston subway, where AT&T & Verizon folks DO get service). My only pet peeve is short battery life on some of their newer phones. |
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Smile__
Premium
join:2008-10-10
Baltimore, MD | reply to The Beer
Re: Sorry no problems here lately
I don't know about CS but their service is way better then VZW.. Dropped calls and poor signal in a lot of place here in MD with VZW.. Go Sprint |
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habya
Premium
join:2003-05-29
Huntsville, AL
clubs:
| Sprint customer for over 2 years now
I've used Sprint for my, and my girlfriend's, cell phone for the past 2 1/2 years. We've had no problems with them what so ever. We get good reception just about everywhere and the times I had to call them for anything the wait time was not bad at all.
We recently upgraded our phones and I called to see if there was anything they could give us that online didn't offer. I was on hold for about 1.5 minutes before a very polite man got on to help me. He waived the activation fees for the 2 new phones, gave a $35 credit toward our next bill, free overnight shipping (we got the phones literally the next day), and added 6 months of text messaging for free. I was very happy with them and will definitely keep them for a while if they can keep it up  .
And if you use the online chat option you can speak with someone almost immediately. That's what I used when we needed to change our phone numbers over. The agent was online within 30 seconds and setup the new phones and numbers very quickly.
Overall I'm very happy with Sprint, they have treated us a lot better than T-Mobile did.
When I had T-Mobile they were counting each minute I used as two minutes. I called to complain and the person said that's how many minutes I used. But it wasn't because I tested it. I had my watch and timed a 5 minute call, and on my bill that call showed up as 10 minutes. I did this with a number of calls throughout the month to be sure. Each person was just like you have to pay the bill cause that's the minutes you used, blah blah blah. Finally I just said screw it and never went back to them.
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HABYA HABYA HABYA TEAR DOWN THE HEMP STALKS EAT UP THE OLD MAN AND WOMAN AND CARRY OFF THE LITTLE GIRL MAY YOU DIE ALONE |
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dbcraig
@fedex.com
|  Still serves me well...
I still, after over 7 years with Sprint, don't get what the fuss is all about. I rarely have a problem; if I do, it gets resolved quickly; I like the call clarity and signal strengths in all the areas that I travel; and the data service is fine.
I am a happy camper with my Palm Centro! |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs: | At least they are consistent
Consistently awful, that is. They have no more clue now than they ever have had.
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"Don't steal. The government hates competition." |
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garmst
join:2000-09-17
New York, NY
·Speakeasy
| I've had no rason to call Customer Service
Because everything just works 99.99% of the time.
I am very satisfied overall.
The times I needed Customer Service it was average, but I have no high hopes for ANY Customer Service operation.
The EVDO generally rocks. I have had signal everyplace I have needed to travel in the US. (I am not saying they are everywhere, just everywhere I go) I was surprised how much signal I had driving from Las Vegas to Phoenix while in the middle of NOWHERE! |
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