grydlok
join:2004-01-06
Richmond, VA | Great
As good as FiOS is these billing issues are terrible.
I gave up trying to get my bill fixed. |
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Eat Me
join:2002-09-25
Sussex, NJ | Who needs a free TV?
I don't care about the free TV! All I want is the fast internet, no caps and the 100 HD channels. |
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anonme
@senescomarine.com
| reply to grydlok
Re: Great
well see this is the problem with big companys like this
screw and f over the people do it till your sued and still profit
once sued you know the suit will be less then the amount that you f'ed ever on over for write off the suit as a cost of doing bussiness
gain gain gain bonus all around for the CEO's
so you f over every one for 150 million and then get sued for 100 or even just 50 million
you gain 50 million in cash and just write the rest off LOL
i should do that |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD | Bribe Check Not Big Enough
Did Verizon not cut the state of New Jersey a big enough protection check to keep it out of its hair?
--
Blagojevich / Madoff 2012! |
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anonme
@senescomarine.com
| hmmm
o yea and btw companys like this will continue todo bussiness like this untill it is no longer a viable
bussiness pratice.
meaning its no longer profitable
as long as there is still profit to be made
like the first guy that made a post said he has long sense given up on gettin his bill fixed
when the fines and law suits are more cost then it is the profit
this will continue to happen |
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cameronsfx
join:2009-01-08
Pensacola, FL
 ·Cox HSI
 ·magicjack.com
 ·Verizon Wireless B..
 ·AT&T DSL Service
| reply to grydlok
Re: Great
said by grydlok  :As good as FiOS is these billing issues are terrible. I gave up trying to get my bill fixed. I can tell you Cox Cable ain't any better at billing than FIOS. Cox reps also lie like the Devil to sell anything. AT&T lies too. THEY DO IT ON PURPOSE! THEY DON'T CARE! THE FINE IS NOTHING, THEY BUDGET FOR THEM. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | reply to Eat Me
Re: Who needs a free TV?
what happens if you're area doesn't have TV just Internet. |
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jaw2012
join:2008-08-01
019405 | yeah it's way past givng them the benefit of the doubt
Verizon's Fios is such a great service (when it works) but it's a shame they feel the need to steal from their customers with all these "innocent" repeating billing errors. |
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skuv
@rr.com
 from:
dadkins
hottboiinnc
| Oh no!
How can they challenge the Messiah of Internet and TV service?
FIOS is just so great they should just put up with all this! |
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me1212
join:2008-11-20
Pleasant Hill, MO | reply to cameronsfx
Re: Great
Dish has never had one error in my bill.  |
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spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
·SureWest Internet
·FrontierNet Intern..
| Surewest FTTH also
It must be a Fiber thing, cuz' every bill I get I have to call and get them to fix it. I mean every bill. This is going on 12 months now. I am going to drop the tv portion of my triple play due to the cost. I am going to Directv in May when my contract is up.
--
The weekend is here, grab a can of beer! |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
| Money grab?
The state of NJ is broke. I wonder how much of this law suit has to do with actual problems with Verizon and how much has to do with trying to do a money grab. Note that NJ is also suing the ex-heads of Lehman Brothers..
--
The Comcast Disney Avatar has been retired. |
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Shamayim
I already have a Messiah.
Premium
join:2002-09-23 | Told 'ya
these were not 'errors' at all (IMHO).
--
Who is Jesus? and Why it matters (to YOU).
|
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cableties
Premium
join:2005-01-27
 ·Verizon FIOS
| reply to Morac
Re: Money grab?
They should also sue the last contingents of Governors, Executives and anyone else that had less than a 4yr term, and is entitled to "full pension and benefits" without vesting:
Whitman
McGreevy
Florio
Prunetti
...
Verizon Billing should be 24/7, just like their service. Not 8am to 5pm. Crap-on-a-stick, or atleast 8am to 8pm MF and Have Billing open on weekends. Afterall, a majority of their customers HAVE TO WORK 9-5 and those hours DO NOT accommodate 90% of their business. 
--
Weeeeeeee! |
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Lets Go
join:2005-03-05
Homer, NY
1 edit | It is not limited to FIOS
They messed up my DSL,Phone,Wireless bundle rate a while back and it took me months to get it fixed. The kicker is I had not changed anything, the package got changed and they couldn't tell me why. My guess is that they were hoping I wasn't going to notice.
--
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fitbryan
join:2005-07-26
Santa Monica, CA
·Verizon FIOS
| Re: Is is not limited to FIOS
incredible this is *exactly* what happened to me. I was told the $30 'setup' fee would be waived. when I saw it billed I called and was told 'they never waive that fee'. the rep told me they would remove it but 'she was sure the supervisor would deny it' and sure it enough it went right back on my bill. this is seriously fraudulent. |
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Eat Me
join:2002-09-25
Sussex, NJ | reply to hottboiinnc
Re: Who needs a free TV?
In NJ they signed a statewide franchise so I think TV can go anywhere. |
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bgraham
join:2001-03-15
Smithtown, NY
·Verizon FIOS
| Same here too!
My 2 year 10/2 meg $35 a month FIOS was supposed to go to $42. Every time they called I hung up and it stayed at $35 for an extra year. My router died and when I called they said I could get the 20 meg package for no extra charge but it would go up to $42.
When I got the first bill it was $55 a month. I had them put it back to the 10/2 meg package which took them an hour.
It took three months of calls to get the stinking $7 credited.
I think these reps only stay at VZ for a few months and they lie to customers and write up upgrades to keep their jobs. They meet quotas and get the commission checks that way. By the time the customer complains they are long gone and since a lot of customers don't notice VZ does not seem to care. |
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RoundTuit
join:2001-12-28
Columbia, MD
| Ditto
I was a happy Comcast customer, but thought I would try Verizon FIOS because of the glowing reports on their technology. I also had a couple of TiVo S3's in need of cable cards and was not looking forward to the Chinese water torture perpetrated by incompetent Comcast technicians. I ordered a 4-way Verizon FIOS bundle (phone, TV, Internet and mobile) and was promised multiple incentives.
The order was screwed up from the start and it took Verizon a month to get the installation scheduled. Installation was smooth and everything worked as expected. However, it took me 8 months and 16 telephone calls to get the incentives I was promised ($240) and have several features/services I did not order ($60) removed from my bill. As it stands right now, they still owe me about $89.50 for erroneous charges, but it is not worth enduring the gauntlet of the IVR menu tree and waiting on hold for an uncooperative agent to answer. |
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jaw2012
join:2008-08-01
019405
| they know they can get away with it..
Verizon banks on the customer who doesn't take the time to look over their bill, let alone to call and keep calling to get it eventually fixed (if it ever does).
Hopefully this will bring enough embarrassment to Verizon they will shape up and stop this BS. |
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