Sofa King
Premium
join:2009-03-01
Littleton, MA | Op/Ed
You should start this piece with a tag
[/said with a sarcastic, eye rolling tone]  |
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DarkLogix
join:2008-10-23
Baytown, TX | I haven't had to call Customer Support in months
I call that an improvement |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs: | Great
I think it's a great idea. The site is nicely developed and it will provide a platform to extend their digital media outreach team closer to the public. |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
 ·Verizon Online DSL
 ·Skype
3 edits | Analyzing the New Ads
The final scene ... or the ultimate goal? |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
1 edit |  Ways to contact Comcast support many now
Main cust svc #
1-800-Comcast
By email:
We_Can_Help@cable.comcast.com
Twitter:
»https://twitter.com/comcastcares
»https://twitter.com/ComcastBill
Executive Complaint center:
Comcast
One Comcast Center
Philadelphia PA 19103
(215) 665-1700
Live Chat:
»www.comcastsupport.com/chatwithu···tcom.asp
Comcast help forums:
»forums.comcast.net/comcastsupport/
Edit: address of Comcast Exec Complaint Ctr
--
My BLOG .. .. Internet News .. .. My Web Page |
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DarkLogix
join:2008-10-23
Baytown, TX
1 edit | reply to funchords
Re: Analyzing the New Ads
Ya do they not see the issue?
maybe they'll plant some apple trees in the garden lol
and with how the "M" is turned it looks almost like an "N" |
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koitsu
Premium
join:2002-07-16
Mountain View, CA
1 edit | Yes, I have.
I *have* seen improvements with regards to Comcast employees "going the extra mile", especially on our forums, to try and solve issues (both widespread and on a per-customer basis).
I'm in no way saying these experiences have changed my somewhat tainted opinion of Comcast "the company" -- they haven't -- but they DO give me hope, and confirm that Comcast is in fact caring.
As for their PR makeover and ads... I don't watch TV, subscribe to cable, or anything like that -- so I have no idea if those are effective. My guess is that they won't be. Most advertising these days is utter garbage, especially if it's serious or corny. The best form of advertising is humour -- good humour. Look at old IBM and Novell ads for some examples. "Hadley downloaded a computer virus off the web" ".....Hadley."
People have a tendency to remember funny ads, and remember who (company) they're associated with: case in point.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer. |
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rob316
join:2005-10-17
Carteret, NJ | reply to TKJunkMail
Re: Ways to contact Comcast support many now
What to they get a load of me on their blog. |
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raptor1418
Premium
join:2002-12-03
Denver, CO
·magicjack.com
·Mesa Networks
| No change here
Considering I am seeing lots of retransmits to any site I go to or anything else I do which makes me think I am about to start having problems again with my line. Not to mention they just had DNS problems here about a week ago. I switched back and forth between OpenDNS servers and comcast servers. Comcast servers couldn't resolve some site names like CNN.COM or DSLREPORTS.COM, resolved COMCAST.NET without issue, where OpenDNS servers had absolutely no problems. Figured it wasn't worth calling, emailing or live chat to Comcast since OpenDNS worked just fine.
So no change from my perspective since I didn't really contact customer support but I am anticipating in another month I will. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ | reply to TKJunkMail
Re: Ways to contact Comcast support many now
And they have a new web site that looks like some kind of virtual world. Weird!!
»www.comcasttown.com/ |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to DarkLogix
Re: Op/Ed
let me get this straight...they post a blog online, and set up several e-mail accounts to make up for the years of misery their CSRs have given us?
They've got to be kidding
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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DarkLogix
join:2008-10-23
Baytown, TX | reply to TKJunkMail
Re: Ways to contact Comcast support many now
what the flipidy flew flaw |
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comcastcares
join:2007-11-20
Philadelphia, PA | reply to raptor1418
Re: No change here
If you are having trouble let my team know we would want to look into that!
Thanks,
Frank
We_Can_Help@cable.comcast.com |
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jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
| reply to TKJunkMail
Re: Ways to contact Comcast support many now
Also, within »forums.comcast.net, you can really ask for help in any of the forums. Apart from the regular base of customers helping each other, online support folks are there and folks from selected engineering teams are there as well. For example, in the Email forum, you'd expect to see some of our email engineers, same for PWP, DOCSIS folks in Internet Connection, etc.
We've been doing this to varying levels in the different forums for a little over a year (we started in Email first and expanded focus from there). From an engineering and operations standpoint, so far it seems pretty effective. One of the good benefits is getting the engineers and developers closer to the customers, better understanding their needs, and identifying patterns of technical problems more easily.
JL
--
JL
Comcast |
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comcastcares
join:2007-11-20
Philadelphia, PA
| reply to TKJunkMail
We are not Comcast Cellular and we actually moved. The corporate office is
Comcast
One Comcast Center
Philadelphia PA 19103
But thanks for the great synopsis of contact methods. We are striving to be available through all communication channels for our Customers!
Thanks,
Frank |
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ctg1701a
join:2008-08-07
Philadelphia, PA
| reply to raptor1418
Re: No change here
said by raptor1418  :Not to mention they just had DNS problems here about a week ago. I switched back and forth between OpenDNS servers and comcast servers. Comcast servers couldn't resolve some site names like CNN.COM or DSLREPORTS.COM, resolved COMCAST.NET without issue, where OpenDNS servers had absolutely no problems. Figured it wasn't worth calling, emailing or live chat to Comcast since OpenDNS worked just fine. It would be helpful if you posted your DNS issues so we can help figure out what you were experiencing. I can assure you that if folks could not resolve cnn.com and dslreports.com that there would have been several open threads on this forum and ours and I would have been involved in that issue.
Next time please feel free to PM me or open a thread so we can investigate. |
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comcastcares
join:2007-11-20
Philadelphia, PA | reply to funchords
Re: Analyzing the New Ads
I have to admit that was funny! |
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tmh
@qwest.net | Getting rid of Comcast
I'm canceling service with Comcast once my Fios installation is in place. If I get good customer service with my cancel request, I'll report back.
Don't hold your breath however. |
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jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
1 edit | reply to raptor1418
Re: No change here
Also, FWIW, when folks report a problem accessing a specific website, then change DNS servers and 'it works,' this usually highlights an issue with a CDN, since with different DNS servers you are resolving different CDN hosts. Oftentimes, switching to a different DNS will actually end up giving you sub-optimal results for CDN (or other) hosts that are further away or where routing is not as good. Take that for what it's worth, YMMV.
Jason
--
JL
Comcast |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype
| reply to comcastcares
Re: Analyzing the New Ads
I wish I could take credit for spotting that, but someone else pointed it out to me.
I've now been by the blog. It reads like one of those annoying "we're the company who cares" inserts you get with your electric bill.
Hopefully, as it takes off, it will have less of a "polished lump of P.R." look. Perhaps it will even actually be less of a polished lump. There are too many "SVPs" posting -- I want to hear from some line people or some local people, perhaps a team leader somewhere in New Mexico about why there are missed appointments and what they're trying to do to fix them. Or perhaps an update from someone in Oregon explaining why we're going through our own special little digital transition.
BTW, speaking of Oregon, I've consistently had great CSR and field support here. Please don't muck it up from Philly.
--
Robb Topolski -= funchords.com =- World Traveller -- KJ7RL
... Do something! ... |
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