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Comments on news posted 2009-03-25 12:00:28: As part of an effort to change their image as a massive, unfeeling media conglomerate with poor customer service, a lust for throttling and an appetite for destruction, Comcast has been engaged in a huge PR makeover. ..
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Fed Up in PA
@ikea.com
| I to will cancel I to will cancel, and FIOS will be up in two weeks.
I just cant take the poor service, wishy washy connection, and gimmicky billing.
Can you believe they kept upping the COST I pay for renting the DVR, saying hardware costs are not part of the contract, and they can raise them anytime? What, it got more valuable?? | |
| | PapaMidnight
join:2009-01-13
Baltimore, MD
| Re: I to will cancel said by Fed Up in PA :
Can you believe they kept upping the COST I pay for renting the DVR, saying hardware costs are not part of the contract, and they can raise them anytime? What, it got more valuable??
Man, if that only worked with computers... that Pentium Pro Gateway 2000 I just recycled the other month must have been a veritable gold mine (no pun intended). | |
| the901
join:2003-01-27
Fort Collins, CO
| "Comcast, Cox join RIAA antipiracy campaign" Thanks Comcrap...
»news.cnet.com/8301-1023_3-10204047-93.html
"The Internet service providers that have agreed to work with the recording industry to battle illegal file sharing are starting to come forward.
Joe Waz, a senior vice president at Comcast, the nation's second largest ISP, told a gathering of music industry executives that the company has issued 2 million notices on behalf of copyright owners, according to multiple people who were in attendance." | |
| | PapaMidnight
join:2009-01-13
Baltimore, MD
1 edit | Re: "Comcast, Cox join RIAA antipiracy campaign" said by the901  :Thanks Comcrap... » news.cnet.com/8301-1023_3-10204047-93.html"The Internet service providers that have agreed to work with the recording industry to battle illegal file sharing are starting to come forward. Joe Waz, a senior vice president at Comcast, the nation's second largest ISP, told a gathering of music industry executives that the company has issued 2 million notices on behalf of copyright owners, according to multiple people who were in attendance." And they (quite literally) ask why people switch...
Well, I guess they got to do something with all that DPI gear. | |
| | AVonGauss
Premium,MVM
join:2007-11-01
Boynton Beach, FL
| Just to be clear, here is the entire quote...
Update: 4:05 p.m. PDT To include Comcast's statement that the 2 million notices sent out was not part of any new policy.
The Internet service providers that have agreed to work with the recording industry to battle illegal file sharing are starting to come forward.
Joe Waz, a senior vice president at Comcast, the nation's second largest ISP, told a gathering of music industry executives that the company has issued 2 million notices on behalf of copyright owners, according to multiple people who were in attendance.
Comcast said Wednesday afternoon that the 2 million notices Waz referred to were part of the company's standard practice and not a new policy.
"Comcast, like other major ISPs, forwards notices of alleged infringement that we receive from music, movie, videogame, and other content owners to our customers," Comcast said in a statement. "This is the same process we've had in place for years--nothing has changed. While we have always supported copyright holders in their efforts to reduce piracy under the Digital Millennium Copyright Act (DMCA), and continue to do so, we have no plans to test a so-called 'three-strikes-and-you're-out' policy."
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jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
2 edits | Re: "Comcast, Cox join RIAA antipiracy campaign" Thanks for posting this. Sometimes it helps if folks go a bit deeper into such things. | |
| | | PapaMidnight
join:2009-01-13
Baltimore, MD
1 edit | said by AVonGauss :Just to be clear, here is the entire quote... Update: 4:05 p.m. PDT To include Comcast's statement that the 2 million notices sent out was not part of any new policy.
The Internet service providers that have agreed to work with the recording industry to battle illegal file sharing are starting to come forward.
Joe Waz, a senior vice president at Comcast, the nation's second largest ISP, told a gathering of music industry executives that the company has issued 2 million notices on behalf of copyright owners, according to multiple people who were in attendance.
Comcast said Wednesday afternoon that the 2 million notices Waz referred to were part of the company's standard practice and not a new policy.
"Comcast, like other major ISPs, forwards notices of alleged infringement that we receive from music, movie, videogame, and other content owners to our customers," Comcast said in a statement. "This is the same process we've had in place for years--nothing has changed. While we have always supported copyright holders in their efforts to reduce piracy under the Digital Millennium Copyright Act (DMCA), and continue to do so, we have no plans to test a so-called 'three-strikes-and-you're-out' policy."
Ah, now that the context has been made clear, that is different.
However, there is something I am curious about.
I must ask if Comcast has any plans to actually check the validity of DMCA notices. I remember my neighbor called me asking for help because she'd received a DMCA notice for apparently downloading a copy of some teen-flick John Tucker Must Die, or something like that from The Pirate Bay. It contained no info, just one of those standard links. This was a person who didn't even know what a torrent client was. She called Comcast giving a not-to-happy response to their notification.
This is why I'm asking if Comcast checks the validity of these DMCA notifications before forwarding them on, because considering we can get DMCA notifications sent to a printer ( »Send Your Enemy's Printer A DMCA Warning! ), it's entirely possible that such occurs quite often. | |
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fritz43
join:2004-03-14
Wheeling, WV | Com-cussed Y'all are continuing to spell it wrong, it's...
C O M A C A S T
Got it? | |
| | | multifas
join:2009-03-29
Indianapolis, IN
| New image? Not yet in Indy I had 5 months of no program reminders since my cable box decided it didn't like my new apartment. I swapped it out with a new cable box. I had an interesting round with the CSRs in trying to get a replacement digital box to work for 2 days... It all started with the initial phone call to activate the new box with apparently a new CSR who asked for all of the verification questions - and in the process had deleted the entire data on the cable account, then tried to cover her butt by faking it and using the previous information from the old apartment.
Then, after 2 days of no signal, and 8 calls to several different CSRs, (one a couple times, who was very helpful, but still not able to get the signal to work),2 new boxes and 40 miles to pick them up - it was resolved by a woman in Louisiana who changed the address to the correct one so the signal was going to the correct building and apartment, not the old one!
Now the real fun begins on getting 2 days credit for no service, or disconnect it and go to AT&T with the phone, cable and internet since Comcast has decided keeping customers is not a high priority, regardless of their PR. I've been a long-time customer also, my loyalty is equivalent to their quality of service and customer care...
Interesting how they are touting better Customer Care when they will not work with the customer, get touchy when pointing out it's an office problem, not a service field problem... maybe they need to quit worrying about their time quotas on their calls and concentrate on call resolution quotas again? I've done CSR for @home - pre-Comcast.... it's tough, but it can be done right | |
| multifas
join:2009-03-29
Indianapolis, IN
| I had 5 months of no program reminders since my cable box decided it didn't like my new apartment. I swapped it out with a new cable box. I had an interesting round with the CSRs in trying to get a replacement digital box to work for 2 days... It all started with the intial phone call to activate the new box with apparently a new CSR who asked for all of the verification questions - and in the process had deleted the entire data on the cable account, then tried to cover her butt by faking it and using the previous information from the old apartment.
Then, after 2 days of no signal, and 8 calls to several different CSRs, (one a couple times, who was very helpful, but still not able to get the signal to work),2 new boxes and 40 miles to pick them up - it was resolved by a woman in Louisiana who changed the address to the correct one so the signal was going to the correct building and apartment, not the old one!
Now the real fun begins on getting 2 days credit for no service, or disconnect it and go to AT&T with the phone, cable and internet since Comcast has decided keeping customers is not a high priority, regardless of their PR. I've been a long-time customer also, my loyalty is equivalent to their quality of service and customer care...
Interesting how they are touting better Customer Care when they will not work with the customer, get touchy when pointing out it's an office problem, not a service field problem... maybe they need to quit worrying about their time quotas on their calls and concentrate on call resolution quotas again? I've done CSR for @home - pre-Comcast.... it's tough, but it can be done right | |
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