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Comments on news posted 2009-05-26 13:41:22: Several users have submitted this troublesome tale of Verizon Wireless customer service (or lack thereof) in Ohio. ..

page: 1 · 2 · 3 · 4 · 5 · 6
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boogi man

join:2001-11-13
Apo, AE
clubs:
meh

the cost of doing business right?


Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
So

Verizon can now turn on a phone remotely?

BuzzDar

join:2006-01-28
West Frankfort, IL
cant happen

verizon can not turn a phone on remotely.


dohnayme

@sbcglobal.net
reply to Cheese
Re: So

Tracing GPS signal is 1 thing but turning on a phone remotely is just creepy (if its true that they can do it).


kdwycha

join:2003-01-30
Riverview, FL
Erm....

If the guy's phone bill was not paid and he couldn't use it why would he have the phone on him in the first place? Wouldn't it be a bit useless to him not to be able to make or receive calls?

megatron266
Premium
join:2007-08-11
Miami, FL
reply to Cheese
Re: So

I think they meant to re-activate the account from suspension.

bn1221

join:2009-04-29
Cortland, NY
reply to BuzzDar
Re: cant happen

They cannot power the phone on remotely but they can enable or disable the CMDA network accepting the signal from the phone.


TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

reply to BuzzDar
said by BuzzDar See Profile :

verizon can not turn a phone on remotely.
You are right. They can turn service back on, but not power up the phone. If service was already disconnected, the man probably didn't have the phone either with him or turned on anyway.

And isn't an important point not mentioned - did the police have a court order to track the phone even if it was powered on and the service on.
--
My BLOG .. .. Internet News .. .. My Web Page

JoelC707

join:2002-07-09
Tucson, AZ
clubs:

reply to BuzzDar
They might could. Of course if the battery is out of it then nothing they have put in place will work. They probably don't even need the phone in the fully on state to triangulate it's position. My guess is it was corporate greed trying to lower their debt some.


n2jtx

join:2001-01-13
Glen Head, NY
·Optimum Online

reply to boogi man
Re: meh

If he died they would probably have had zero chance of getting that $20. I would think it might have been in their interest to at least keep him alive long enough to get their money back. Of course, holding the Sheriff hostage works too.
--
I support the right to keep and arm bears.

stufried
Premium
join:2003-10-13
reply to kdwycha
Re: Erm....

Perhaps he thought he would use it to call 911:) You can do that from a disconnected phone.


kdwycha

join:2003-01-30
Riverview, FL
·Verizon FIOS

said by stufried See Profile :

Perhaps he thought he would use it to call 911:) You can do that from a disconnected phone.
Yah that used to amuse me when I was 12YO


DataRiker
Premium
join:2002-05-19
Metairie, LA
clubs:

reply to TKJunkMail
Re: cant happen

said by TKJunkMail See Profile :

said by BuzzDar See Profile :

verizon can not turn a phone on remotely.
You are right. They can turn service back on, but not power up the phone. If service was already disconnected, the man probably didn't have the phone either with him or turned on anyway.

And isn't an important point not mentioned - did the police have a court order to track the phone even if it was powered on and the service on.
Waiting for a court order while somebody's life hangs in the balance is wrong ( in an immoral sense).

LIFE > LAW


jeffjs

join:2000-12-11
US
·Comcast

$20 vs. 11hr snad 100 volunteers?

"11 hours, two K-9 units, several fire departments and 100 volunteers later the man was found"

The cop couldn't fork over a personal credit card to pay $20???? Nah, better to spend who knows how much money and 11 hours of people's time...

The cop should be fired.
--
I walk upon this Earth by the power of my own two legs.


Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
·Earthlink Cable Mo..


1 edit
reply to Cheese
Re: So

said by Cheese See Profile :

Verizon can now turn on a phone remotely?
No, but if that was stated, it could be Verizon-bashing-time, now could it ?

The linked article simply states his bill was overdue by $20. If that's the case, his service very likely could have still been on and not actually disconnected, in which case why would he have the phone with him or turned on if it were shut off ?


jblake

join:2003-06-28
Birmingham, AL
privacy, anyone?

I'm more concerned that Verizon was even entertaining the idea of giving out account information to a non-authorized party without a warrant.


aaronwt
Premium
join:2004-11-07
Woodbridge, VA
Is a warrant needed?

Didi they have a warrant to trace the cell phone?


ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

reply to jeffjs
Re: $20 vs. 11hr snad 100 volunteers?

said by jeffjs See Profile :

"11 hours, two K-9 units, several fire departments and 100 volunteers later the man was found"

The cop couldn't fork over a personal credit card to pay $20???? Nah, better to spend who knows how much money and 11 hours of people's time...

The cop should be fired.
Oh, so the cop haters are out now... Why is it the sheriff's fault here?? Why couldn't Verizon/rep have some morals about them and help out? Someone's life for a measly $20 that, as someone else stated, would never be recouped if the man dies.

Some people in this world will never be able to see the real issue over their blind hatred.


woody7
Premium
join:2000-10-13
Torrance, CA
reply to DataRiker
Re: cant happen

"Waiting for a court order while somebody's life hangs in the balance is wrong ( in an immoral sense"

This was stated where in the article?
--
BlooMe


Niarlan
Excelsior
Premium
join:2002-11-09
Manville, NJ
·VoicePulse
·Verizon FIOS

Comments on the story linked above show a bit more detail

newportson 3 days ago

Here are the facts of this story, which the reporter didn't bother to get right:
1. missing man was in his 20s; 2. he had overdosed on pills; 3. he beat up his 62 year old father; 4. he was only missing for 3.5 hours; 5. he called police at midnight on 911; 6. verizon did provide the police the best locational information available; 7. the missing man's phone was a prepaid phone that had run out of minutes so it was inoperable without more minutes being added; 8. verizon shouldn't have worried about the $20, but neither should the police...it's $20 bucks!; 9. the police don't have GPS locating capability for 911 calls because the county hasn't paid for it yet; 10. the Sheriff's comments were, surprise, taken out of context.
So, the real culprit in this story seems to be the reporter for getting so much wrong!!!
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