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Comments on news posted 2009-06-12 09:30:57: AT&T's had about as bad of a public relations week as you can have, taking a beating across all fronts for delayed support for new iPhone features (MMS, tethering), poor wireless network performance, application crippling, and steep upgrade costs for.. ..

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baineschile
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shhh......

The silence of no one replying to this article is a testament of att's lack of network enhancement.

Please please Apple, come to verizon.


ptrowski
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I don't agree about the upgrades....

People forget that there is a contract piece to getting the subsidized phones. I wanted a 3G and was not eligible so I paid full price. It is what you do when you want something out of contract. AT&T/Apple set a bad precedence the first time around, but a contract is a contract.

Sometimes it costs more money to be on the bleeding edge. If you really need the toy NOW, you have to pay to play.


gigahurtz
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said by ptrowski See Profile :

People forget that there is a contract piece to getting the subsidized phones. I wanted a 3G and was not eligible so I paid full price. It is what you do when you want something out of contract. AT&T/Apple set a bad precedence the first time around, but a contract is a contract.

Sometimes it costs more money to be on the bleeding edge. If you really need the toy NOW, you have to pay to play.
I agree. They did set a precedence the first time but remember that customers paid much more for the original iPhone. It was not subsidized as the 3G and 3G S. I paid $599 for my first iPhone and while I extended my contract two years when I activated it I did not pay the subsidized price.

AT&T is going to need to take a serious look at their network if they plan on keeping the iPhone exclusive.


Rob
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reply to ptrowski
said by ptrowski See Profile :

People forget that there is a contract piece to getting the subsidized phones. I wanted a 3G and was not eligible so I paid full price. It is what you do when you want something out of contract. AT&T/Apple set a bad precedence the first time around, but a contract is a contract.

Sometimes it costs more money to be on the bleeding edge. If you really need the toy NOW, you have to pay to play.
Maybe AT&T should do 1 year contracts on iPhones instead of 2 years.
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ptrowski
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said by Rob See Profile :

said by ptrowski See Profile :

People forget that there is a contract piece to getting the subsidized phones. I wanted a 3G and was not eligible so I paid full price. It is what you do when you want something out of contract. AT&T/Apple set a bad precedence the first time around, but a contract is a contract.

Sometimes it costs more money to be on the bleeding edge. If you really need the toy NOW, you have to pay to play.
Maybe AT&T should do 1 year contracts on iPhones instead of 2 years.
Why though? I don't see any reason as to why they should make any exceptions at all. A phone is a phone no matter who makes it.
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Rob
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said by ptrowski See Profile :

said by Rob See Profile :

said by ptrowski See Profile :

People forget that there is a contract piece to getting the subsidized phones. I wanted a 3G and was not eligible so I paid full price. It is what you do when you want something out of contract. AT&T/Apple set a bad precedence the first time around, but a contract is a contract.

Sometimes it costs more money to be on the bleeding edge. If you really need the toy NOW, you have to pay to play.
Maybe AT&T should do 1 year contracts on iPhones instead of 2 years.
Why though? I don't see any reason as to why they should make any exceptions at all. A phone is a phone no matter who makes it.
Because the iPhone has given AT&T a huge boost in customer base and if they want to keep riding this wave, they better make better accommodations, or come 2010, Apple will take their phone to another carrier - and so will the millions of iPhone users.
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glinc

join:2009-04-07
New York, NY
reply to baineschile
Re: shhh......

second this.

Verizon Network and EVDO is much more reliable. Heck, even sprint's EVDO is more reliable than AT&T


ptrowski
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reply to Rob
Re: I don't agree about the upgrades....

said by Rob See Profile :

Because the iPhone has given AT&T a huge boost in customer base and if they want to keep riding this wave, they better make better accommodations, or come 2010, Apple will take their phone to another carrier - and so will the millions of iPhone users.
They very well might, but to me it would be a bad business practice to the rest of their customers that don't use an iPhone. I could see that creating a big problem with them.
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tubbynet
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a subset of iphone users make me sick...

"And they should say they will do that for every iPhone that Apple launches because they want the iPhone users to be part of the AT&T family for life," said Lawrence. "That would be the type of statement that would be leading -- outside the industry norm -- and would let iPhone users know they can make a commitment to AT&T because AT&T has made a commitment to them."
but what about all of the other carrier-subsidized phones? i'm with att on a blackjack2. where is my ability to upgrade *any*time to a new jack or an epix? its ludicrous to say that att *must* allow the upgrade of all iphone users regardless of their contract progression.
i don't understand why it happened in the first place. so the first-gen iphone users got a less capable phone than the second-gen users. big whoop. thats what you get for being "bleeding edge". att thought it would be a good idea (and keep apple fanboi loyalty up) by allowing it the first time. now everyone is *expecting* it. the sense of entitlement these people must have.

now, what i'm going to say isn't designed to offend. i have seen the mention of a lot of people here that understand how contracts work, even with the iphone. i am not targeting those people. my complaint is that *a lot* of the iphone users are part of the younger generation who expect everything handed to them, regardless of what piece of paper they signed. i am simply disgusted that they feel att *must* allow them to upgrade, even on contracts that are less than a year old. you bought a piece of technology. it was only a matter of time before it wasn't "top o' the line" anymore. simply astounding. these *are* the people that deserve to be called itards. whiny ones at that...

q.
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Rob
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reply to ptrowski
Re: I don't agree about the upgrades....

said by ptrowski See Profile :

said by Rob See Profile :

Because the iPhone has given AT&T a huge boost in customer base and if they want to keep riding this wave, they better make better accommodations, or come 2010, Apple will take their phone to another carrier - and so will the millions of iPhone users.
They very well might, but to me it would be a bad business practice to the rest of their customers that don't use an iPhone. I could see that creating a big problem with them.
Problems never seem to have stopped AT&T before

On a serious note, it could turn out to be better for everyone. The iPhone is already forcing AT&T to upgrade their network, and even bring their data price down (rumored). Other changes could impact other phone users, in a positive way.
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Rob
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reply to tubbynet
Re: a subset of iphone users make me sick...

The first gen iPhone users paid full price for their iPhone - not a subsidized price. So when the 3G came out, AT&T allowed them this time to buy it at the subsidized price.
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tubbynet
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reply to Rob
Re: I don't agree about the upgrades....

said by Rob See Profile :

Because the iPhone has given AT&T a huge boost in customer base and if they want to keep riding this wave, they better make better accommodations, or come 2010, Apple will take their phone to another carrier - and so will the millions of iPhone users.
exactly. att is trying *everything* to keep customers happy with the iphone (short of giving everyone who has an iphone a free "rub and tug"). however, what they've done is cater to the whiniest people who feel that they should have anything they want when they want it, contract be damned.

q.
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tubbynet
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reply to Rob
Re: a subset of iphone users make me sick...

said by Rob See Profile :

The first gen iPhone users paid full price for their iPhone - not a subsidized price. So when the 3G came out, AT&T allowed them this time to buy it at the subsidized price.
good to know. i think i remember seeing something, but i wasn't sure. i retract the above statement (but will not edit it out for completeness of post).

however, given that change in circumstances, att should *not* let anyone upgrade at the regular price given that the situation is different between the 3g and the 3gs.

q.
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cajun4x4

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1 edit
I want it now!

I really hate it when people continually whine that the are not treated fairly and will continue to kick and scream until they get what they want. A contract is a contract and if people want the freedom to have the option to upgrade every year then pay the full price of the device and move on. Call me an AT&T fanboy if you want, but any other carrier would treat their customers in just the same way or even worse.


banditws6
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reply to Rob
Re: a subset of iphone users make me sick...

said by Rob See Profile :

The first gen iPhone users paid full price for their iPhone - not a subsidized price. So when the 3G came out, AT&T allowed them this time to buy it at the subsidized price.
Yep. I'm still using my first-gen iPhone, and am getting subsidized price on a 3G S, so apparently this exception is still in play for us holdouts.

I don't get why it's such a problem for people to wait until their contract expiry to upgrade, if the costs in the interim are prohibitive. By the time some of these folks are eligible, there will probably be yet another new iPhone coming down the pike.
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gdm
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 AT&T is just screwed up

I understand the 2 year contract but they really are shooting themselves in the foot with that, mms and tethering.

I got my iPhone last December and it says I am eligible on 11/2009. Yet my wife's BJII which we got May of 2008 says it's not upgradable till 1/2010. Explain to me how that makes any sense what so ever.


Rob
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reply to banditws6
Re: a subset of iphone users make me sick...

Right. And a lot of the features in the 3GS is provided through OS 3.0 - which 3G users can get.

Now if Apple had created the 3.0 OS only for the 3GS phone, then I could understand their point. But there isn't that much of an upgrade from the 3G to 3GS, IMO, to warrant an upgrade.

I just ordered my first iPhone yesterday - the 3GS. But if I had the 3G, with the 3.0 upgrade, I'd keep it and not upgrade.
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witmer1
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promises....

AT&T failed on so many fronts with WWDC announcements. On top of that if anyone remembers the Microcell product promised and updates to iPhone released. AT&T seems to be really losing it.

anderboy

join:2007-07-23
Leander, TX
iPhone 3GS, huh?

Suckers!

glinc

join:2009-04-07
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reply to gdm
Re: AT&T is just screwed up

regular upgrade dates are 4 months before your contract ends. So if your wife signed up in May 2008 then her contract is up in May 2010 so in January is correct. Besides, secondary lines affect on that because you are only paying 9.99/month compared to a primary.
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