urbanriot
join:2004-10-18
St Catharines, ON
 ·Cogeco Cable
| The tracking system seems accurate for the month, not day.
As far as I've seen first hand based on my own usage, friends and family members, the tracking system is accurate for the entire month, but it's not accurate for the day. Some users, as well as myself, list 0 usage on the site for successive days and suddenly the following day will have all of those days lumped into it. This can be inconvenient near the end of the month, when a user would like to utilize all of the bandwidth he's paid for but unfortunately, he can't see all of the bandwidth he has available or a user wants to ensure he's not going over his bandwidth and entering an extra billing scenario. |
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PapaMidnight
join:2009-01-13
Baltimore, MD
| 42.93GB?!
If 43GB is all it takes to be at 73%, then I'd be at the local office with a hammer (hint hint).
In a span of 2 days alone last month, I did nearly that amount...
June 27, 2009 (Incoming: 20381 MB / Outgoing: 5488 MB)
June 28, 2009 (Incoming: 11046 MB / Outgoing: 4533 MB)
Sorry for actually wanting to use my connection... |
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n2jtx
join:2001-01-13
Glen Head, NY
·Optimum Online
| Government Oversight
Cogeco needs to have their "meter" brought under the Weights and Measures Act. Then the government can certify that the meters are accurate and comply with all weights and measures rules.
--
I support the right to keep and arm bears. |
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shoegazer
Premium
join:2009-06-22
Las Vegas, NV | they are not selling gas.. |
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Bitwise
@cgocable.net
| Spin it, girl
quote:
"Cogeco is confident that their high speed customers have an accurate means of gauging their on-line consumption and that their invoicing reflects the consumption displayed on the customer usage measurement tool provided by the company," Cogeco's Marie Carrier tells us.
No you're not and no you don't. You just reached out to tell us you're incompetent...but looking into it.
quote:
Carrier insists regular performance checks indicate that their tracking system is accurate, and "the vast majority of customers are satisfied with their consumption tracking and rates."
Detail the performance checks. I don't believe you. As for the vast majority of customers, they're not checking online. You'll hear from them when they look at their bills (oh, that's right, you're not metered billing this month because your system works and performs just peachy).
quote:
"However, anomalies can occur in the best of software applications – and we are addressing those mentioned in Broadband Reports," she says.
They're called bugs. They're caused by human error. I highly doubt your vendor is at fault. That leaves broken integration (scripting) and web pages. Web pages littered with javascript and flash  .
quote:
"In those specific instances, customer tracking tools, which are normally scheduled for daily updates, lagged behind actual usage and related email alerts," notes Carrier.
quote:
When asked if Cogeco was planning a consumption meter that notified users in real time, we were told "it is not in our plan for the short term."
You were warned about this 2 months ago. Cogeco has breached the implied covenant and ignored technical basics:
»Re: cogeco's new monitor on the fritz?
»Re: cogeco's new monitor on the fritz?
Many others have requested and/or demanded increased updates because they see the current system as the tool for fraud that it is. |
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Time
Premium
join:2003-07-05
 ·Dish Network
·Cox HSI
 ·Embarq
| reply to shoegazer
Re: Government Oversight
said by shoegazer  :they are not selling gas.. They have a responsibility to be accurate, though.
--
"If it can't be done with brains, it can't be done with hours" - Clarence "Kelly" Johnson |
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ssavoy
join:2007-08-16
Shavertown, PA | reply to PapaMidnight
Re: 42.93GB?!
Can I just ask a question as to what you're actually using 30-some Gigs in 2 days? Just curious. |
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openbox9
join:2004-01-26
Alexandria, VA | reply to Time
Re: Government Oversight
And they've said they're working on improving the system |
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backness
join:2005-07-08
K2P OW2 | reply to ssavoy
Re: 42.93GB?!
none of your business |
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backness
join:2005-07-08
K2P OW2
| If I were a customer...
I'd complain the the Better Business Bureau. I mean are things that messed up at Cogeco that they did not test this sytem before implementation? Were all the executives to busy replacing their underpants after getting too excited about the prospect of millions in overage charges and the impact on the bonuses, to actually test this system before the roll out? |
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Rogue Wolf
Is Kind Of A Big Deal In Yemen
join:2003-08-12
Troy, NY
·RoadRunner Cable
| reply to openbox9
Re: Government Oversight
And we just take their word for it? They have an interest in it being inaccurate (increased revenues from overages, decreased network usage by paying customers afraid of unclear caps). If at any point the accurate measurement of a commodity is crucial for determining payment, there should be official oversight of that measurement.
--
Hexadecimal humor really turns me 0FF. |
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openbox9
join:2004-01-26
Alexandria, VA | So you want government involvement, and the taxes that go along with it? Personally, I'd take their word for it until proven otherwise. |
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nasadude
join:2001-10-05
Rockville, MD | so you trust businesses and don't have any problem getting ripped off when they turn out not to be trustworthy?
we've all seen lately how well self regulation works out. |
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openbox9
join:2004-01-26
Alexandria, VA | Considering I don't believe that I'm getting ripped off by any of the companies that I'm doing business with, I'm comfortable with my level of trust. If the situation changes, I will reevaluate. |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| reply to nasadude
... and we've also seen how government regulation works out as well.
It seems as though you have a clear bias against 'big business' and automatically assume they're out to rip people off. So far Cogeco hasn't charged anyone yet and haven't proved that they're not trustworthy. |
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mr weather
Premium
join:2002-02-27
Mississauga, ON
| reply to backness
Re: 42.93GB?!
said by backness :none of your business Nice adverse inference.
--
"It's all coming down!!" - Mike Holmes |
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Bitwise
@cgocable.net
| said by mr weather :said by backness :none of your business Nice adverse inference. Cute straw man. |
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backness
join:2005-07-08
K2P OW2 | reply to mr weather
Actualy, It was an argument for privacy.
Perhaps you have forgotten the concept in the post 9/11 everything you do on the net might be kiddie porn so we'll watch anyway just in case world we live in? |
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DataRiker
Premium
join:2002-05-19
Metairie, LA
clubs:
| reply to ssavoy
said by ssavoy :Can I just ask a question as to what you're actually using 30-some Gigs in 2 days? Just curious. What a dumb question. |
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Bell_Dom
join:2009-02-04 | I think he was just trying to prove a point. |
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