Underplay
join:2003-10-19
Tacoma, WA | Lol
wow, looks like someone made too big of a purchase, hehe  I hope they have backups haha(yea i they do, duh). |
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virtbizchris
VIRTBIZ Chris
Premium
join:2007-03-01
Dallas, TX
| 6 hours and counting
It's unthinkable that they did not have a DR plan, but it's been 6 hours since we have been able to process a card. I see ping response off their website now and looks like they're re-routing. I hope they keep backups. We've already started the application process with another gateway. I remember when Authorize.net was the big daddy. Now this just illustrates how far things have slid there. |
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Gjaros
@comcast.net | Thanks for the info...
Thanks for the information. Our clients are getting antsy, glad to know it's out of our hands |
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Alan J
@everestkc.net
| Authorize.net
Wow! Thanks for the information in your post.
I could not figure out what was going on and could not find any information on it.
I understand that this may be a perfect storm, but it is totally unacceptable.....a company of their size is suppose to have back up systems
If anyone has any information on this situation or more detail about the fire, etc, please post. It will help ease my nerves and anger.
Thanks |
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DC DSL
Stays crunchy even in milk
Premium
join:2000-07-30
Washington, DC
 ·Covad Communications
·Verizon Online DSL
| Abso-frickin-lutely Unbelievable
The same stupidity that can't be bothered implementing/enforcing strict data retention and security compliance policies on merchants also can't be bothered with ensuring there is a viable and thoroughly tested diaster prep/continuity plan in place.
I hope they get blown off the map for this. We can't afford having critical components of the financial system that are run by incompetents. Disaster planning is really not that hard...there are lots of us consultants who offer that expertise and guidance. No, it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of.
Tar and feather the moron who didn't make sure they had an alternate continuity site that could be hot in less than 90 mnutes.
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There is no giant fur-bearing trout. |
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newt
@myvzw.com |  Where is the backup plan?
I really can't believe they have been down this long! I am surprised that authorize.net is "supposed" to be one of the big dogs and we get this kind of service. |
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viperlmw
Premium
join:2005-01-25
·Qwest.net
| reply to DC DSL
Re: Abso-frickin-lutely Unbelievable
said by DC DSL  :~snip~ ...it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of. DING DING DING DING DING...We have a WINNER!!! |
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Ergoman
@coreds.net | Don't Forget to Thank Cybersource.com
Cybersource doesn't even have anything posted on their site which since they are the company company would have been nice. Of all types of businesses that should have had a secondary data center DR plan, credit cards is one. Way to go!!!! |
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jackiebrown
@comcast.net | reply to virtbizchris
Re: 6 hours and counting
which gateway have you picked? we may want to port to a new one as well.
thx |
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SLD
Premium
join:2002-04-17
 ·Comcast
| reply to DC DSL
Re: Abso-frickin-lutely Unbelievable
said by DC DSL :I hope they get blown off the map for this. They are a great gateway, with a fantastic API and uptime. I'd like them to survive this and improve their redundancy. |
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kewlkeed
Grouch
Premium
join:2005-02-05
Knowlton, QC
| reply to DC DSL
said by DC DSL :Disaster planning is really not that hard...there are lots of us consultants who offer that expertise and guidance. No, it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of. Not a direct hit towards you, but a good majority of so called consultants aren't worth their weight. Granted a company like this has zero/zilch excuse for what has happened... Perhaps they hired one of these wannabe consultants.
But more than likely, the top levels pinched the mighty dollar and refused to spend boatloads on something that might never happen. "It's better to have it and not need it, than to need it and not have it."
So how's that workin' for ya Authorize.net?
--
Justin - DSLR resident grouch and Mr Negativity
TSI Fanboy - "Dontchya wish your 'net was hot like mine! Ohhh Dontchya!"
Have a nice day! |
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jimk
Premium
join:2006-04-15
Raleigh, NC
·AT&T Southeast
·RoadRunner Cable
4 edits | reply to DC DSL
said by DC DSL :No, it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of. I'm going to refrain from talking about this situation too much more until we know more about what happened, but you do have a good point. Most of the time, businesses are warned before things go wrong. Sometimes, they decide to take the risk. |
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Alan J
@everestkc.net | Apparently they set up a Twitter account today....see below
»twitter.com/authorizenet |
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viperm
Carpe Diem
Premium
join:2002-07-09
Winchester, CA
| Damn! that sucks we are just about to submit an application to them for processing of all our wireless hotspot gateways.
What other options are there we have to work with either with Paypal or Authorize.net with our wireless portal system www.wirelessorbit.com
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ComTrain Certified Tower Climber. American Tower Certified approved contractor. Wireless consultants. |
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Killa200
Premium
join:2005-12-02
Spring City, TN
·AT&T Southeast
1 edit | i don't know any off the top of my hand... but a few payment gateways do authorize.net emulation on their end so you can use the authorize.net AIM format in various shopping carts to process payments with these other companies.
::EDIT:: Actually going though my old company email i found out the processor we used to use, CDGcommerce, has authorize.net emulation. I can give them a thumbs up on my end as i never had issues with them. They are about 20 a month cheaper than authorize.net as well i believe. |
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viperm
Carpe Diem
Premium
join:2002-07-09
Winchester, CA
| Wow this sucks this is a qoute from thier twitter posting
@gotwww The backup data center was impacted too. Don't have info as to why. The team is solely focused on getting us back up for now.
6 minutes ago from web in reply to gotwww
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ComTrain Certified Tower Climber. American Tower Certified approved contractor. Wireless consultants. |
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DC DSL
Stays crunchy even in milk
Premium
join:2000-07-30
Washington, DC
·Covad Communications
·Verizon Online DSL
| said by viperm :Wow this sucks this is a qoute from thier twitter posting @gotwww The backup data center was impacted too. Don't have info as to why. The team is solely focused on getting us back up for now. 6 minutes ago from web in reply to gotwww
Sounds to me like their BDC was neither hot nor go-ready. Probably some dumbheaded nonsense like not having point-of-failure recovery, or even a sufficiently current image to come up on.
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There is no giant fur-bearing trout. |
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cabana
now in pumpkin spice
Assistant
join:2000-07-07
New York, NY
Host:
AT&T Southeast
56k Lookout (Broad..
1 edit | reply to viperm
1) cannot even fathom a company of this magnitude not having a back up plan much less not having 100% redundancy so that worse case scenerio would have been a hiccup while the made the switch.
2) its a peek at what happens in general when any e-commerce company goes down. Sometimes having some good ole cash under the mattress not such a bad idea 
3) would love to be a fly on the wall in their OPs room 
Wonder what that first call was like... "hey sam" ... take a look at this.... followed by ... (fill in the blank)
On a serious note - I hope this does not hurt the businesses that depend on their services too much 
(edit speeling) |
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tmyers
@rr.com | authorize.net
We have been unable to contact our rep so it is good to know someone can. |
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DC DSL
Stays crunchy even in milk
Premium
join:2000-07-30
Washington, DC
·Covad Communications
·Verizon Online DSL
| reply to jimk
Re: Abso-frickin-lutely Unbelievable
said by jimk :I'm going to refrain from talking about this situation too much more until we know more about what happened, but you do have a good point. Most of the time, businesses are warned before things go wrong. Sometimes, they decide to take the risk.
Whatever the specifics about the situation, what is absolutely crystal clear is their procedures and BDC weren't capable of accommodating realtime failover or going hot fast enough to avoid a catastrophic outage. There should be full-scale tests of catastrophic scenarios at least once a year, and follow-up on and verification of any corrective measures recommendations no more than 60 days after a test. They should be testing less-criticial failure scenarios a few times a year. If anything, this makes sure that everyone knows what they're supposed to do, and correct any weaknesses.
Something like this can't be excused or explained away. They're probably going to get spanked pretty hard by the logos...the inability to complete transactions in a timely manner costs the logos and the issuing institutions real money, and bad PR points. They'll probably get wallopped with lawsuits from merchants as well.
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There is no giant fur-bearing trout. |
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