glinc
join:2009-04-07
New York, NY | Well.... Here's the thing, this only happens with all the new Nationwide plans. I work for indirect dealers and on my previous Voyager, I went into my account and blocked web, downloads, etc....and even if I hit the web button and quit when on the screen displays "Connecting" I would see a charge of $1.99 on my next bill lol....I did not try their other block feature which is Block NationalAccess which blocks all txt/mms.
But yea.....this Nationwide plans are a pain in the ass compared to America's Choice. |
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 RS
@comcast.net | Happens to me every month I have to call every month and get the refund.
The CSRs refuse to credit me because I call for the refund so I have to speak to a supervisor.
Such a pain and no fixes!
ClassAction? |
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 LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | I saw this before switching to Sprint I saw charges like this a couple times before switching from Verizon to Sprint. I had a voice only plan, but Web access was built in to the phone. And some Web access was supposed to be free - like checking account info; communicating with cust svc; checking minutes used; etc.
What tripped me up was a supposedly free(if you used verizon.com for MyVerizon access) backup of the address book on the phone to online backup. Each time I backed up the phone's address book I got hit with a $1.99 fee that month. And when I called to complain, they gave me a credit on the bill without any argument. But unfortunately they could never seem to get in to their billing system the free web services that their marketing dept authorized.
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My BLOG .. .. Internet News .. .. My Web Page |
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Chaldo
join:2008-03-18
West Bloomfield, MI | this is not even the bit of it this company does this ALL the time.... I see them on my cousin's bills, THEY HAVE INTERNET BLOCKED??. I had one cousin who got a bill with 120 in overage fees, THEY BARELY CALL OUT OF NETWORK, they called up to see what was the problem, the lady said you guys called out of country a lot, they said they didn't she said check the website, they went there to see numbers like 000-000-000, 010-111-111, 111-111-111, and so forth with like 7-10 dollar overage fees each... WHAT THE HECK KIND OF NUMBER IS THAT? So they disconnected and switched to metropcs I guess, they have no problems now. I just can't stand this company.. this company is one of the LEAST I would ever trust to be serviced from. |
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 GKIPremium
join:2007-07-19
Tacoma, WA
1 edit | reply to glinc
Re: Well.... Same here: with any of the 'extras' enabled (VZN; VCastTV), they'd hit me for that charge for any download. I canceled the VZN, then for using it for one day ($3), it was $1.99 to download it: total $5.00!
Same with the web button. I had to tell them to disable ALL features, so as not to get that charge. I accidentally hit the web this month, so we'll have to see if I get it again.
"I want my Qwest 'Everywhere Line' back again."
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Under any conditions, anywhere, whatever you are doing, there is some
ordinance under which you can be booked.
-- Robert D. Sprecht, Rand Corp |
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| Me too? This is my bill on a phone with the internet disabled. This "help" from the bill view page states sending pictures via text count as data? This phone has unlimited texting though. Am I getting screwed? I got the $1.99 charge 3 months in a row from like April to June, and nothing the past two months.
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Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
| I pay $5.00 per handset to use minutes for web access.  I do not see any erroneous charges because I never exceed my allotment. Has anyone with this plan option checked to see if they are being charged minutes for data even if they are not accessing the Internet? I have not seen charges on recent bills but will check earlier bills for such charges. |
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 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
·RoadRunner Cable
| Me too; this drove me nuts When I was on Verizon I'd get the same blasted thing. After I got an iPhone and moved to AT&T, my wife stayed on Verizon for a while and even she would get hit with the $1.99 phantom "data usage" fee...sometimes twice or even three times in a month.
Now, I know how easy it is to accidentally hit the wrong menu option (usually "My Account") and go to a Web-enabled area, then frantically hit the cancel button when you see the "Connecting..." screen. (By then it's too late; you've just blown $2.) So I called VZW and blocked mobile web on our account, thinking that would be the end of it.
Nope. 1.99 "Data Usage" charges kept showing up anyway! I'd call Customer Service, but they'd insist that I must have done something or the charge wouldn't be there. They conveniently could not tell me what date or time the charges were incurred, so I had no way to do a reality check.
Eventually I got so sick of this stupidity that when my wife's VZW contract was up I canceled and got her a Tracfone. She hardly ever uses her mobile anyway and she is much happier with a prepaid plan now.
Despite AT&T's tendency for epic failure on the technology side, I haven't had a single billing oddity since I've been with them. Yet...
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"I'll follow the law until it's just stupid." -Ted Nugent |
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dforan
join:2000-12-09
Willoughby, OH | VZW needs to fix things PERIOD I am a long time client and had $5.00 a month internet access. I found out when getting a new every 2 that my plan was changed and lost the grandfathered 5.00 internet access.
They claim, it got changed in Feb 2008, but have no idea why or how and would not restore what I had. I admit to not using the net access as I carry a BB from another provider also.. Oh well it is their company and they are always correct |
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 Matt3All noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | reply to glinc
Re: Well.... said by glinc:Here's the thing, this only happens with all the new Nationwide plans. I work for indirect dealers and on my previous Voyager, I went into my account and blocked web, downloads, etc....and even if I hit the web button and quit when on the screen displays "Connecting" I would see a charge of $1.99 on my next bill lol....I did not try their other block feature which is Block NationalAccess which blocks all txt/mms. But yea.....this Nationwide plans are a pain in the ass compared to America's Choice. You are correct, I started noticing these charges when I changed my plan and they required me to move to the Nationwide Plan and off my former America's Choice plan.
I was also told by a rep that data is now $1.99/MB unless you subscribe to a data plan and no, they can't disable it. |
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| reply to 45071419
Re: Me too? Thanks for posting the screenshot. I was wondering where it would show up on a bill.
I recommend inquiring about/disputing the charge through email via 'contact us' and save the frustration of speaking to a CSR. |
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 morboComplete Your Transaction
join:2002-01-22
00000 | easy class action suit; any lawyer takers? This seems like a slam dunk class action lawsuit for any willing lawyer. Any takers? |
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banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX Reviews:
·RoadRunner Cable
| reply to GKI
Re: Well.... That was the worst: the accidentally stumbling onto a Web-based feature and getting dinged $2 even though you back out within one second.
People might say "Get a data plan, then" but how reasonable is that when you're talking about someone who has no need for anything except basic calling, and might use a mere handful of minutes a day? Get a data plan I'll never use just to avoid paying for an occasional mistake? That's like getting a text plan to avoid paying for text spam -- it's the "Western medicine" approach to problem solving. Don't solve the problem, just bury the symptoms. (And blocking all texts isn't a solution when you do need to occasionally send/receive texts from someone you actually know.)
In the end, I came to the conclusion that the basic mobile customer is better off with a prepaid carrier, so I left VZW.
Providers gank money from you when you don't use enough services and complain when you use too much. Sigh...
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"I'll follow the law until it's just stupid." -Ted Nugent |
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glinc
join:2009-04-07
New York, NY | reply to Matt3
You can actually block it. The block feature is called "Block National Access" which will cause you won't be able to receive and send any text at all. |
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 milnoc
join:2001-03-05
H3B
kudos:1 | reply to morbo
Re: easy class action suit; any lawyer takers? The problem with this type of class action lawsuit is that the only winners are the lawyers. |
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morboComplete Your Transaction
join:2002-01-22
00000 | the most important thing is to punish verizon for their bad behavior and make sure they resolve the issue pronto. so i agree that lawyers will "win" but more importantly Verizon will lose a lot o' cash. |
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| reply to Chaldo
Re: this is not even the bit of it OH MY Buttdialer!!! When I get home, I'm going to pull out the VZW bills... |
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Reviews:
·Comcast
1 edit | Charged for a phantom update to the music player, too!! I've had many problems with Verizon's data charges too!! This thread reminded me to check my bill online. Just this past month, my wife's line was charged for 1MB of data. I supposedly have data blocked on that line. When we first got that phone in May, we were charged for 2MB on the day we activated the phone. The charge was for updating the 'built-in' music player on the LG VX8560. How do I know this? Because VZW tried to do this on our other 3 phones, too. I called to argue the charges. The guy told me that we accessed the VZW Music Store on the phone. I told him he was wrong because we did not access any menus that required external data. Plus, we were not notified that the 'built-in' music player on the phone was downloading an update. He went ahead and removed the charges "as a one-time courtesy" (that's the line they always use).
I'm in the club of people that are sick of Verizon's data charges!! Unfortunately, I used to be able to access the mobile web for $5/month until I got a new phone and they forced me to switch to one of their 'IMPROVED' plans. It sucks that the wireless industry has you locked unless you can afford to cancel your contract. But it appears to me that the other companies use the same billing tactics to improve their ARPU. |
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| Some data charges. One month I was charge for some data usage but not the $1.99 data usage fee. I have it set to block internet usage, but I'm constantly the my Verizon to check my minutes and texts.
I just sent an email to customer service and they removed those charges. |
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| reply to milnoc
Re: easy class action suit; any lawyer takers? Even so, it would get them bad publicity, and they might take a moment to reevaluate the practice and stop it. I had to struggle with getting $1.99-$3.98 data charges taken off for about 4 months straight before they stopped appearing on my bill. They need to be punished for attempting to and successfully extorting extra money from their loyal customers. |
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