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Comments on news posted 2009-12-01 18:34:40: Straight off of AT&T and Verizon's multi-week network quality snark fest, Consumer Reports has issued their latest survey of wireless carriers and phones, and it probably won't make AT&T particularly happy. ..

page: 1 · 2 · 3 · next


Murdoc
Premium
join:2009-02-08
Manitowoc, WI

Survey says att sucks

Not suprising, considering that guy that sold out to att to chuck them pieces of paper all over for that tv advertisement. Bet no one will hire him for a movie

Turbocpe
Premium
join:2001-12-22
IA

Lame AT&T Commercials

AT&T's latest commercials, which have been in direct response to Verizon's commercials against AT&T, has been weak. The guy "collecting" postcards from places AT&T provides coverage (many cases, just Edge) is boring and just side skirts the issue that AT&T doesn't have the same 3G coverage that Verizon does. Sure, some people with Edge are satisfied, just as some people with 56K dial-up may have been satisfied.


La Luna
RIP Lisa
Premium
join:2001-07-12
Warwick, NY
kudos:3

I don't know.....

..... AT&T gives me the best coverage, including in my home where all other carriers fail. I don't care about "iPhone", I don't use one; I just want my cell to work and it does.

*shrug*

MRCUR

join:2007-03-09
Columbia, PA

Is anyone surprised?

I'm certainly not. Like I've said before, my issue with AT&T isn't their low 3G coverage - there's 3G where I need it. My issue is the 3G network is just crap. I just got a Bold 9700 (coming from a 3GS) and it jumps around like crazy. Five bars of 3G one second, five bars of EDGE the next. Top that off with calls ALWAYS dropping down to the slowest of slow: GPRS.

I continue to complain on AT&T and one of their reps always calls to discuss my concerns with the network. Every time I'm left with "well, the 3G coverage just isn't that strong in your area." What do I say to that? Gee, thanks. Maybe your coverage map should represent that???


KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

AT&T Prepares to Sue Consumer Reports...

... for telling the truth.

"It's not fair." says CEO Randall Stephenson. "They are just publishing Verizon propaganda."



JoeIac
Premium
join:2009-03-02
MA
Reviews:
·Verizon FiOS
Hahahahahahaha
The sad sad sad part of your post is that I wouldn't put it past them.

Despite the fact that all consumer reports is publishing is the results of a survey they conducted, which uses the opinions of 50,000 people to decide where carriers stand, and to no ones surprise, Verizon came out on top again.

I understand that Verizon has their weaknesses, but this is more evidence that supports the belief that despite their shortcomings, and despite the fact that in some of the country, people will always argue that AT&T is superior, overall Verizon is doing better.

But it all boils down to the simple fact that people need to use the carrier that works best for them. That's really all their is to it.


FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
reply to MRCUR

Re: Is anyone surprised?

I'm not surprised. Two friends of mine just switched from AT&T to Verizon in the last week, cutting a total of 5 family lines over to Verizon. And NONE of them were iPhone users. And they aren't even data users - just voice services. The reason - they kept dropping calls, especially while on the move in their cars.

And my brother & his wife want to switch too, but haven't yet because the sister-in-law is an iPhone fanatic. If the iPhone ever becomes available elsewhere, especially Verizon, then AT&T is history.

While these are just a couple of anecdotal stories that AT&T denigrates, I think it shows they have a very serious problem if they can't keep iPhone exclusivity and a somewhat serious problem even if they do.
--
My BLOG .. .. Internet News .. .. My Web Page



sykocus
Watashi Wa Shashin O Toru Ga Suki Desu
Premium
join:2002-11-21
Guam, USA

typical

Evidently ATT's claim of a "better 3g 'exerperiance'" doesn't include customer service.

33358088
Premium
join:2008-09-23
kudos:2

dont worry new Verizon ToS is tryng to catch ATnT

dont worry new Verizon ToS is tryng to catch ATnT


morbo
Complete Your Transaction

join:2002-01-22
00000
reply to Turbocpe

Re: Lame AT&T Commercials

Agreed--however, Joe Consumer doesn't know the difference between what AT&T is saying and what Verizon is saying. All they remember is whatever the latest commercial told them.


Matt3
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Kudos to Verizon

I loved being able to take my usual trip to Tennessee and have 3G the whole way. Slacker radio steamed on the entire 7 hour trip without a single hiccup and having Google Navigation on my Droid was killer. It was totally worth paying AT&T's ETF to be rid of them.
--
trafficcloak.com - pptp/sstp vpn services

itguy05

join:2005-06-17
Carlisle, PA
reply to MRCUR

Re: Is anyone surprised?

You sure it's not your phone? I'm all over S. Central PA and have no issues with AT&T. It works fine, 3G and all. I've only seen GPRS a few times going out Rt. 78 and it was never for long.

And to the article's author - AT&T was reducing churn long before the iPhone came out.

itguy05

join:2005-06-17
Carlisle, PA
reply to FFH5
quote:
And my brother & his wife want to switch too, but haven't yet because the sister-in-law is an iPhone fanatic. If the iPhone ever becomes available elsewhere, especially Verizon, then AT&T is history
Highly doubful. AT&T was #1 for years before the iPhone. Churn was going down before the iPhone.

I have both and Verizon is overhyped. Good brainwashing, yes, cell service - average. And no I'm not a CR subscriber.


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
reply to Murdoc

Re: Survey says att sucks

AT&T has gone even below that of... Sprint


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
reply to morbo

Re: Lame AT&T Commercials

Baahh...bahhh.
Many consumers are a little sheepish. Follow the herd into iPhone... complaints R us, and believe what the commercials will tell them.

I've got some nice post lower ward property / ocean view to sell in NOLA

itguy05

join:2005-06-17
Carlisle, PA
reply to La Luna

Re: I don't know.....

said by La Luna:

..... AT&T gives me the best coverage, including in my home where all other carriers fail. I don't care about "iPhone", I don't use one; I just want my cell to work and it does.
Amen! We take a yearly trip to Warwick for apple picking. Wile on the NOTwork (Verizon) I could never get decent service at the orchard or many places along the way. With AT&T it's great service all around there.

I've compared both and both have their strengths and weaknesses and from my experience AT&T works better than Verizon where I am.

Turbocpe
Premium
join:2001-12-22
IA
reply to Turbocpe

Re: Lame AT&T Commercials

Based on AT&T trying to stop Verizon from airing their commercials on the basis they felt it was misleading as if it was stating AT&T didn't have any coverage in areas, and now AT&T running commercials to indicate their wide (mostly Edge) coverage, it's clear that is what AT&T sees the average consumer as despite that was clearly not the case with Verizon's ads.

Still, in my opinion, AT&T's commercials completely lack any creativity and are simply boring and lame. I'm no Verizon fanboy, I gave AT&T the chance, and they didn't deliver my world.


en102
Canadian, eh?

join:2001-01-26
Valencia, CA

1 edit
reply to FFH5

Re: Is anyone surprised?

Apple won't care for exclusivity... it just wants $$$
Whether $$$ comes from AT&T paying them off, or from another carrier.

I use AT&T here because it works (for me), and I don't have an iPhone. Work discounts don't hurt either. It would be either Sprint or AT&T (both give emp discounts to me). Sprint has fixed its network recently, but has only LG/Sanyo/Samsung devices, and no SIMs.

Rob2647

join:2008-08-12
Rochester, MI

Commercials

AT&T's commercials only talk about the area they cover with voice service. Verizon was talking about their lack of 3G coverage. So someone missed the point over at AT&T. And with these 2 companies bickering like a married couple, why bother with either of them.


Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8
Reviews:
·AT&T U-Verse
reply to Murdoc

Re: Survey says att sucks

said by Murdoc:

Not suprising, considering that guy that sold out to att to chuck them pieces of paper all over for that tv advertisement. Bet no one will hire him for a movie
Not surprised that AT&T is the last.
--
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en102
Canadian, eh?

join:2001-01-26
Valencia, CA
reply to KrK

Re: AT&T Prepares to Sue Consumer Reports...

LOL - This actually gives VZW ammo for another commerical.
--
Canada = Hollywood North


Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8

T-Mobile

Gotta' love them! Light years ahead of AT&T.


KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
reply to en102

Re: AT&T Prepares to Sue Consumer Reports...

Yeah, but you can't use Consumer Reports in your commercials. They forbid it, it's part of their mission to stay neutral. (IE you can't claim they are biased since Corp XYZ paid them $$$ to use such report 1234 in an Ad or magazine, etc)
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

Rob2647

join:2008-08-12
Rochester, MI
reply to Gbcue

Re: T-Mobile

Maybe in CA, around here, they are far behind.


thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1
reply to Gbcue

Re: Survey says att sucks

I am, considering google maps always works fast and flawlessly on my touchcreen blackberry 9530 storm touch phone on the robust AT&T 3G & EDGE network.
--
Macbook repair in NYC

MRCUR

join:2007-03-09
Columbia, PA
reply to itguy05

Re: Is anyone surprised?

Definitely not the phone - my original Bold 9000 did the exact same thing, iPhone 3G and 3GS had issues too (mostly dropped calls with them).

I just spoke with an AT&T rep actually and she's having engineering look into it. It seems my house sits right on the line (literally) between the 3G and 2G coverage on my road.


anon2020

@rr.com
reply to thender

Re: Survey says att sucks

considering the Storm is a Verizon exclusive I'm calling BS on your ATT Storm ni EDGE

Bob61571

join:2008-08-08
Washington, IL
reply to Rob2647

Re: T-Mobile

T-Mobile is a bit player in the rural Midwest. They have huge coverage gaps.

DarnellP

join:2004-10-12
Las Vegas, NV
reply to en102

Re: Is anyone surprised?

said by en102:

Apple won't care for exclusivity... it just wants $$$
Whether $$$ comes from AT&T paying them off, or from another carrier.

I use AT&T here because it works (for me), and I don't have an iPhone. Work discounts don't hurt either. It would be either Sprint or AT&T (both give emp discounts to me). Sprint has fixed its network recently, but has only LG/Sanyo/Samsung devices, and no SIMs.
Not true. They have RIM Blackberry, HTC, Palm and Motorola devices also.


ifarrell

join:2000-08-10
Willow Spring, NC
reply to KrK

Re: AT&T Prepares to Sue Consumer Reports...

They can't quote them directly but they can say "according to a top consumer magazine....".