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Comments on news posted 2009-12-01 18:34:40: Straight off of AT&T and Verizon's multi-week network quality snark fest, Consumer Reports has issued their latest survey of wireless carriers and phones, and it probably won't make AT&T particularly happy. ..

page: 1 · 2
smueller

join:2009-08-11
Houston, TX

death to "uncle twice removed, Bell"!!

Back before SBC became the 'new' at&t ... and even in the first few years of the 'new' at&t ... the Federal Trade Commission, and the Interstate Commerce Commission did studies of national wireless coverage. The results were so one sidedly favouring a single carrier, that the reports have been kept secret. US Taxpayers can't even see what they found!!

Rumour has it, at&t was on top, then... but now we have the 'new' at&t and iPhones.
So ... somehow the 'new' at&t has squandered this in a little under three years? Dog gone! How do you do that? Must be some flippin' pathetic mismanagement running the day to day operations, and managing the company as a whole.

I admit, I'm still very jaded, being a former at&t employee.
They won't get another red cent from me! at&t can eat my shorts!
I'd even hand deliver them to headquarters in Dallas, with some mayonnaise and a clean, wrapped plastic spork!

I think all these years of US customers paying into the USF (Universal Service Fund), we deserve better than the piles of excrement we get! All the carriers suck somehow ... except for Sprint, who blows. Eh ... it's all perspective. One end sucks, the other blows.

Since the Spanish-American War, Americans have paid a tax that goes into the USF ... yet what has it gotten US? I DO NOT support using these funds for other purposes, as the Congress has attempted to do, a handful of times. I think it should go back into our national infrastructure, specifically for telecommunications and public access (schools and libraries).
Perhaps a nice petition?? Oh yeah ... Death to at&t!
jay_rm

join:2002-04-12
Netville

1 edit

Big Wireless Providers...

...you suck, they suck, everyone sucks - all of them.

I've had them all - now I use a MVNO that parasites on VZW's network, doesn't have contracts, charges reasonable rates and, most of all is NOT ATT (gag) !
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
'It looks just like a Telefunken U47 !'
JerryTimes

join:2002-01-09
Roseville, MI

.

I'm surprised by this. I live just outside of Detoit, I've had ATT (Ameritech, Cingular) and I've liked their service. I'm not saying that I've never had an issue, but I actually recommend their service.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·CenturyLink

Customer Defection Rate?

Hmmmm I have friends who are state employees who hate AT&T and can't get rid of it because of long term contracts the state has with Mother Bell. If the states and their emplyees defected - I do not know any that use AT&T privately - what would that say about customer service. One thing I do know for sure is Verizon works a lot better in rural areas where Verizon towers are than AT&T does. It's all about the bottom line.
--
Mac: No windows, No Gates, Apple inside
puffgussy36

join:2007-01-15
Hampton, NH

Same devils, different names.

"In terms of the industry as a whole, the Consumer Reports study found that overall, customers are increasingly satisfied with wireless service. That's not as exciting as it sounds -- wireless carriers have traditionally ranked among the worst across any industry"

The ALL suck. They all need to admit that, bust out the 4G and stop nickel and diming us for technology that is just getting cheaper for them (their PMs are insanely high). I'm an AT&T customer. I'm waiting for the mass defections once the eclusive rights to the iPhone are gone. Then I can call up, threaten to quit and have them hand me their first born.
chuckkk

join:2001-11-10
Warner Robins, GA
Reviews:
·Cox HSI

AT&T

I recently dropped AT&T in favor of T mobile
Why?
AT&T was charging for service that they failed to deliver.
I was a long term (over ten years) customer if you include the earlier names on the same door--Southern Bell, Cingular, then AT&T)
AT&T tried to kill portions of my services multiple times, even though I was paying for them, or they were grandfathered services.
This included such things as tethering, automatic switching to analog when digital service was not available, and automatic switching to "roaming" when AT&T network services were not available or were down.
Then, they wanted me to start a new contract, in order to replace the phones that they were required to provide service for under the grandfather clauses. (Which they claimed was necessary to provide the services that I had been paying for, and were not provided.)

I ended up buying "Google" phones outright, and using them on AT&T until I was able to get SIM cards for them from T Mobile.
The phones are totally unlocked, and I have full control of what operating system version is used, as well as what applications are loaded into them. No Contract with T-Mobile.

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