 | | Sure I'd let it burn my house down, but not for a price increase.
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Vita est bona. | |
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 |  woody7Premium
join:2000-10-13
Torrance, CA | hmmm..... Adds a new meaning to "blazing speeds"........ 
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BlooMe | |
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| | | | Re: hmmm..... It's why my PC is ALWAYS behind a firewall.
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|  N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Re: Sure Watch Out, it's faster speeds he's after
Cool baby, On the phone with strangers
It's just a DSL connection.
BURNING DOWN THE HOUSE
Hold tight, wait 'till the phone calls over
Hold tight, now your DSL is SLOWER
Now you're gonna pay even more
BURNING DOWN THE HOUSE.
Insert bitchin' drum solo here....
--
Petty people are disproportionably corrupted by petty power… | |
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| | | | Re: Sure David Byrne just called...he said you owe him royalties  | |
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| | | | HAHA, Wow, I just had a complete mental image of Revenge of the nerds run through my head.... | |
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|  TransmasterDon't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY | "Burn your house down" are we by chance hearing from somebody to whom the english language is not their first choice in a conversation? | |
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 R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA | I see... I see a great marketing opportunity here.
"Verizon DSL. So fast, it can burn your house down." | |
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|  DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: I see... Can I buy the flame resistant version or would I need the broadband proof home? or even Internet service anti-flame insurance
lol | |
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| | | | Re: I see... Crap...the insurance industry is going to jump all over this.
Mr. Jones.......just to finish up writing this policy......for only an additional $149 per year, I can also add the DSL rider, which protects you if your internet speeds reach combustible levels. | |
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| | |  ropeguruPremium
join:2001-01-25
Mechanicsville, VA | Re: I see... said by expert007:Crap...the insurance industry is going to jump all over this. Mr. Jones.......just to finish up writing this policy......for only an additional $149 per year, I can also add the DSL rider, which protects you if your internet speeds reach combustible levels. No, probably more like, "I am sorry Mr. Jones. We are going to be cancelling your policy since you have Verizon 7Mb DSL. There is too much liability in those speeds burning down your house. You will just have to find another insurer." | |
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| |
Reviews:
 ·Charter
 ·Clearwire Wireless
| Cats and dogs living together, mass hysteria! Sorry mods, didn't know the picture I was linking too was super huge. I'm attaching it. | |
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|
| | | Re: Verizon's Wireless representatives also incompetent. No, they meant flaming fast. It'll set fire to your house! Duh! | |
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| | Faster Verizon DSL Service This is Bill Kula, a Verizon national media spokesman commenting on Laura Northrup's story in the Consumerist about our customer Michael trying to increase his DSL-based Internet speed with us that Karl cites here.
First, our DSL service introduced 11 years ago (and our fastest DSL service of up-to 7.1 Mbps offered two years ago and now available to 10 million households) is very safe, and in this regard, Karl's comments posted here are right.
I can't speak for the alleged words of the Verizon sales reps with whom Michael spoke, but do not take their comments literally.
When you use our 7.1 Mbps service, you don't need to call out the fire department for heaven's sake. Michael got poor service over the phone and should not have had to spend so much time simply trying to get information on our dry loop DSL service.
We owe him better and we are using this case as an opp. for serious coaching of members of our team. We'd like to continue providing Michael his high-speed Internet service. We personally spoke with Michael on Saturday (Dec. 12) and are resolving his situation to determine if he can in fact receive our up to 7.1 Mbps DSL service or not based upon his nearest DSL-enable central office that serves his home.
Customers can get lower dry loop DSL pricing when ordering online as compared to speaking to a rep at a center. That's one reason the rates provided to Michael are higher than what you will see in the following URL about our DSL pricing:
»www22.verizon.com/Residential/Hi···lans.htm
As you can see, online pricing for dry loop DSL is $19.99 for our up-to 1 Mbps service; $29.99 for our up-to 3 Mbps service; and $42.99 for our up to 7.1 Mbps service. Some related links on this site provide additional info. about our free modem offer for online orders, plus our free Wi-Fi service for our 3 and 7.1 Mbps customers.
For all readers of the Consumerist and Broadband ~ DSL Reports and Karl Bode, rest assured, our DSL-based service provides great value for the speed as compared to our competitors.
And when you use it, your house won't look like the over-the-top photo that supports the original story on the Consumerist. -- Bill Kula, APR, william.kula@verizon.com | |
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|  VanPremium
join:2009-07-08
New Orleans, LA | Hey Bill tell Verizon to hurry their ass up installing FiOS in DC | |
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| | | | Re: Hey Bill I will. Washington, D.C. is a very important market for us, and we -- like you -- want to be able to have our 10 to 50 Mbps FiOS service and TV service in the Capitol District as soon as possible. -- Bill | |
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| | |
| Reviews:
·Optimum Online
 ·Verizon Online DSL
| Re: Faster Verizon DSL Service Thanks for your sales pitch. It still highlights how useless your customer service centers really are. There wouldn't be much value to Verizon DSL if the company didn't offer promotional 12-month discounts.
Customers like me still do appreciate canceling and ordering new dry-loop service to retain the same promotional price. At least it helps keep your union workers employed. | |
|
| | | said by BillKula :
This is Bill Kula, a Verizon national media spokesman commenting on Laura Northrup's story in the Consumerist about our customer Michael trying to increase his DSL-based Internet speed with us that Karl cites here.
First, our DSL service introduced 11 years ago (and our fastest DSL service of up-to 7.1 Mbps offered two years ago and now available to 10 million households) is very safe, and in this regard, Karl's comments posted here are right. Sorry, but this last paragraph here is a sales pitch. Tooting your own horn is not a good way to tell your side of the story regarding a customer complaint.
said by BillKula :
I can't speak for the alleged words of the Verizon sales reps with whom Michael spoke, but do not take their comments literally. So much for calls being recorded for training purposes because this would have been the PERFECT example of why better training is needed.
said by BillKula :
When you use our 7.1 Mbps service, you don't need to call out the fire department for heaven's sake. Michael got poor service over the phone and should not have had to spend so much time simply trying to get information on our dry loop DSL service.
We owe him better and we are using this case as an opp. for serious coaching of members of our team. We'd like to continue providing Michael his high-speed Internet service. We personally spoke with Michael on Saturday (Dec. 12) and are resolving his situation to determine if he can in fact receive our up to 7.1 Mbps DSL service or not based upon his nearest DSL-enable central office that serves his home. This is all you had to say. Nothing more.
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| |
| | | | Re: Faster Verizon DSL Service not just that, I see many of my clients with 768/128 service. When I explain to them that new customers get faster speeds for less money, many just want to jump ship and go with a cable provider. Most believe that they've been gypped or taken advantage of not knowing they could get faster speed for less money. And when they call verizon, the price never changes... sure, they'll increase the spped to 1/378, but knowing that new customers pay less leaves Verizon's corporate image tarnished. | |
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| Reviews:
·Optimum Online
| One very big reason why I left Verizon for Cablevision is because of Verizon's use of India Call Centers. Verizon has no local physical store to walk into nor does it have anyone local who takes your calls. Verizon loves to hide behind the most annoying talking computer I have ever dealt with and then transfers you to India, only to be told that your house may burn down. | |
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| | | | Re: Faster Verizon DSL Service We owe customers top service, no doubt, and we're working with the specific customer in question directly.
To your points, Verizon DOES operate local, retail store fronts across the country. Very few are in the Northeast where you live, however.
The overwhelming majority of our DSL focused call center reps are located in the United States, so I want to set the record straight in response to your comments. We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill | |
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| | | Reviews:
·DSL EXTREME
1 edit | Re: Faster Verizon DSL Service said by Bill Kula :
We owe customers top service, no doubt, and we're working with the specific customer in question directly.
To your points, Verizon DOES operate local, retail store fronts across the country. Very few are in the Northeast where you live, however.
The overwhelming majority of our DSL focused call center reps are located in the United States, so I want to set the record straight in response to your comments. We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill
Yeah, Right, Verizon only has a wireless store in Barstow CA, I see no other Verizon store short of maybe Victorville CA nearly 35 miles farther down the freeway(just to get to Barstow It's about 11-15 miles depending on which end of town one wants to go to), Considering Yer trying to desert people in Rural areas to Frontier and that You've dropped the ETF for DSL customers(I told that to a CSR and they denied that I received an email to that extent from Verizon DSL, And that's a load of crap), Sounds like if the Frontier deal falls through, Which I hope It does unlike Fairpoint(more like Farpoint) and Hawaii Telecom, Which went through and one may be heading for Bankruptcy, I'm afraid Verizon will pull all DSL service in areas they couldn't get rid of just for spite(No DSLAMs).
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»www.realtor.com/realestateandhom···12798476
»www.exitstrategyrealty.com/custom4.shtml
look for 37130 Calico Blvd | |
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| | | DolganPremium
join:2005-10-01
Sun Prairie, WI Reviews:
·Charter
| Why is it Management at Verizon is stuck on half truths?
quote:
The overwhelming majority of our DSL focused call center reps are located in the United States
The DSL focused reps in the US are SALES REPS, NOT TECH SUPPORT. The few support techs in the US are at tier 2+.
quote:
We do use some offshore call centers to assist with technical support for DSL so that we're able to help our customers around the clock. -- Bill
It may be "some call centers" that are overseas, but they contain 90%+ of all availible DSL tech support. | |
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| | Reviews:
·Comcast
·AT&T Southeast
1 edit | said by rick0204: Verizon loves to hide behind the most annoying talking computer I have ever dealt with Is it the valley girl voice? If so I feel your pain... and its even worse when you are a reseller. Takes on average 10-15 minutes to get to a warm body. Then of course when you get to the warm body you have to give them all the same information again. | |
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 MemphisPCGuySenior Systems EngineerPremium
join:2004-05-09
Memphis, TN
·Comcast
1 edit | Verizon mis-quoted? maybe... I think he typed it wrong. I think what really happened was;
Verizon - "Sorry that's not available to existing customers"
Client - "I want 7Mb DSL, either upgrade me or cancel me"
Verizon - "If you persist in trying to upgrade your account or cancelling, we will be forced to burn your house down"
But I could be wrong
--
Onsite Computer Support in Memphis
»www.memphispcguy.com | |
|
 PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:5
·Comcast
·AT&T Yahoo
| Chill, have as laugh, then call back ...go figure, a company "first responder" who is somewhat less than knowledgeable? Who'd a thunk it? 
I think that most of us have run into at least one or more of these employees, right?
Every company has 'em, and always will. This is not a Verizon/AT&T/Comcast/name 'yer poison, unique issue.
I have had AT&T DSL from the old SNET (Southern New England Telephone) days, through SBC, and now AT&T...and it pretty much stays the same...some competent folks, some just a wee bit confused, and a few that could not find their way home even with GPS...
I don't brand the service baed on an occasional bozo, anymore than I give them too much credit when I get the occasional super-knowledgeable tech on the line...it is all a part of what one finds in the work-force today.
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Deeds, not words | |
|
 ohdan
join:2008-11-10
Ontario, CA
 ·Verizon FiOS
| Huh I didn't know that unverifiable anecdotes made good sources for news items.
said by Disgruntled Verizon Customer "Michael" :
I truly wish I could remember her name, but I sure as hell won't forget her voice.
[...]
[T]he ... agent left no notes, it's as if I never called... This is about a Verizon CSR, though, so like all good myths the story's still true.
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Not quite a release candidate. | |
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| | Playing a joke? Almost seems like the rep was playing one on the poor guy. | |
|
1 edit | It's nice to see.. It's nice to see that the Bill Kula's of the world actually come here, read our comments and then try to make things right.
Bill, if your product is that HOT, you should provide a fire extinguisher with every 7 mbps install! | |
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| | | Re: It's nice to see.. Agreed. Thanks for having the balls to actually post here. Regardless of the situation, its nice to know that someone will speak up.
My recent experiences w/ VZ have ranged from bad to really bad....so much so that one of their engineers sympathized with my situation and said "I know I shouldn't say this, but we're impossible to deal with...."
That's bad. | |
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|  toddbs98
join:2000-07-08
North Little Rock, AR | Yes it is nice to see a spokesperson from Verizon come in and post free advertising on the site while not really dealing with the issue at hand.
Isn't it funny how none of the calls where customers have problems with the customer service rep are "recorded for training purposes".
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Patriots always speak of dying for their country never killing for it. Bertrand Russell
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| | | | Re: It's nice to see.. The customer in question, as I wrote, is being talked to live by our customer service team. I'll post more once the customer decides what he would like to do. The real issue here is taking care of our customers and affirming that we provided poor service.
Not all individuals who read sites such as this one, are aware of the various offers we provide. That is the reason for the DSL background. -- Bill | |
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| | | nonymousPremium
join:2003-09-08
Glendale, AZ Reviews:
 ·Callcentric
| Re: It's nice to see.. said by Bill Kula :
The customer in question, as I wrote, is being talked to live by our customer service team. I'll post more once the customer decides what he would like to do. The real issue here is taking care of our customers and affirming that we provided poor service.
Not all individuals who read sites such as this one, are aware of the various offers we provide. That is the reason for the DSL background. -- Bill
Some are. | |
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|
 LazManPremium
join:2003-03-26
canada | ESL Issue? Hmm - maybe translating "Blazing Fast Speeds" from English to (insert most likely call centre native tonge here) back to English, things got a little confused...
Funny? Yes. A tad tragic? Probably. Worth getting genuinely upset about? Naw. | |
|
 OMG
@208.84.191.x | uhhhh Why would someone even say that? | |
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| | VZ Burning your house down I had a Tampa customer service rep from VZ tell me that they can charge me whatever they want to, after my contract was up... They did over charge me $200 and got away with it - even after a complaint to the PUC in Florida. I have never gone back and I never will. I am Verizon-less for life and loving it! If you havent been skrewed by VZ billing...wait a few cycles, you will! And have fun trying to sort it out!!!!! | |
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| | Hanging up on a rep Most of us have delt with idiots on the phone who don't know an answer to a question because it's not on their computer screen. I remember the good old days of tech support where you took a call and then went to the lab to try and recreate the customers problem. Then you called them back with an answer... even if it was just to say you had recreated the problem but didn't have an answer but were passing the info on to the engineering group and hopefully they would respond with an answer..
These days it's all about clearing the queue and the number of calls you take so it looks good on a spread sheet.
I ran a call center and our goal was to DECREASE the amount of calls we received with good products and good sales people. My goal was to go to the managers meeting and show a spread sheet that showed the amount of service calls we were receiving were going down.
So here's a hint... if you get someone who tells you 'no no no no' or just doesnt seem to 'get it' then just hang up. Yeah it sucks having to go back through the phone menu and wait and answer all the questions but you might get a someone who really knows what they're doing. Heck I do this almost EVERYTIME I call Comcast (go figure right?). I just hang up. Oh and I usually get the best reps from the Canada cal center. Don't know why but they seem to alwys know what they're doing.
And how do I know where the call center is.... I say something.... "Hey you've got a pretty cool accent there, where you from?" Response, "Oh I'm in Canada sir" or "I'm in Texas sir". Works every time. | |
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| n2ubp
join:2007-07-13
Middletown, NY | Re: Hanging up on a rep My non Verizon DSL/ISP help desk tries their best as long as you DO NOT deviate from the script. Do you use a router/DSL modem NOT supplied by the ISP? If so, "Sorry, NOT CoVErED!!.. Want to ask a question about something in the error logs of one of their own monthly rental routers that is not in the script?? SoRRy, NOT cOvereD!!! not know... but you can buy hard drive backup service from us for a monthly fee, or premise wiring insurance for a monthly fee, or bastardized firewall/antivirus software for a monthly fee.. and we'd love to lock you into a contract for at least 2 years. | |
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iansltx
join:2007-02-19
Golden, CO
kudos:2 Reviews:
·Comcast
| I owuldn't mind some DSL... I'm running on 22AWG or better wire at 20.6 kfeet. A stretch to be sure, but theoretically DSL would work. I'm still trying to get Verizon to try lighting up the line and sending a modem just on the off chance that I can get *something*. 1 Mbps down and 384k up would be amazing (this is back home where I don't have Comcast 22/5).
Heck, if line conditioning was needed, I'd be fine paying $40 per month for the first year to cover that stuff.
So far, I can't get those blazing speeds, which annoys the crap out of me.
Also, if Verizon says fast DSL will burn down my place, the only way they'd be able to do that is by installing a modem with really high current draw. Gotta love aluminum wiring...I have friends with 7 Mbps DSL from Qwest and their apartment is perfectly fine. Not even smoldering  | |
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|  bentand IngaPremium
join:2004-10-04
Loveland, CO
·Comcast
| Re: I owuldn't mind some DSL... said by iansltx:I'm running on 22AWG or better wire at 20.6 kfeet. A stretch to be sure, but theoretically DSL would work. I'm still trying to get Verizon to try lighting up the line and sending a modem just on the off chance that I can get *something*. 1 Mbps down and 384k up would be amazing (this is back home where I don't have Comcast 22/5). Heck, if line conditioning was needed, I'd be fine paying $40 per month for the first year to cover that stuff. So far, I can't get those blazing speeds, which annoys the crap out of me. Also, if Verizon says fast DSL will burn down my place, the only way they'd be able to do that is by installing a modem with really high current draw. Gotta love aluminum wiring...I have friends with 7 Mbps DSL from Qwest and their apartment is perfectly fine. Not even smoldering That's because Qwest is nothing but smoke and mirrors.
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Greedy Old Pigs | |
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| | DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: I owuldn't mind some DSL... good one
I wonder what would happen if the caller had said they were fine with that as long as they could get internet | |
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| | iansltx
join:2007-02-19
Golden, CO
kudos:2 | I thought they were just a dog and pony show...which still isn't blazing | |
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| | Comcast and Verizon Comcast customer service is pretty decent depending on the time of day you call. My advice is if you have really technical question is to ask the rep to be transferred to TIER2 support. I have called numerous call centers for my Cable/Phones/and cellphones and usually its very technical questions on how to get something working that should already be working. Usually around TIER2+ they are able to answer questions.
There was one time I called my cell company (Centennial Wireless...now AT&T [RIP Centennial...your awesome plans will be greatly missed]) about getting a phone I brought with me (Motorola L6) to tether and to be able to access the net. Not only did they give me the information I needed but they also helped me set-up everything and also recorded the steps so they would have a record as to how to do it for future use. Mind you at that point I was talking to TIER3 tech support and eventually the engineering department ^^; . But all in all if you are having problems that cannot be solved by power cycling or other simple solutions ask for TIER2 and just be insistent on it. | |
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| |
| | Maybe..... Maybe the wiring is too old or no longer meets code requirements? I know some houses still have paper insulated copper phone lines, and they cannot get DSL above a certain speed due to the heat generated by loading from usage... A few of the people i know who own these 1700's and 1800's era houses got FIOS to totally bypass the existing wiring with the cat5 cable.
- A
--
LETS GO METS! | |
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|  HappyBunnyHi. Cram It.Premium
join:2001-06-23
Long Beach, CA
kudos:1 | Re: Maybe..... I dont think houses had phone service in the 1700s or 1800s... | |
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| | | | Re: Maybe..... No, but the houses that got phone service first were the ones in the middle of town, the oldest part, hence old wiring being present in some houses, even ones turned into businesses. In some cases they decided to simply disconnect the old coper & run new copper, leaving the old lines in place.
- A
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LETS GO METS! | |
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| nonymousPremium
join:2003-09-08
Glendale, AZ Reviews:
·Callcentric
| said by FastiBook:Maybe the wiring is too old or no longer meets code requirements? I know some houses still have paper insulated copper phone lines, and they cannot get DSL above a certain speed due to the heat generated by loading from usage... A few of the people i know who own these 1700's and 1800's era houses got FIOS to totally bypass the existing wiring with the cat5 cable. - A You are joking? Please say you are joking. DSL has no kick to it.
Reason DSL would not work would have nothing to do with any imaginary heat. | |
|
 Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2
1 edit | Dear Karl Bode Water(short the power out),Power (open neutral) ,Gas(busted gas line) Service Could also Burn Your House Down | |
|
rob316
join:2005-10-17
Carteret, NJ
1 edit | Give Bill a break He is doing his job, he does work Verizon and gets paid by them. Even if you don't agree with him, don't bust his balls to much. Now to me I had Verizon DSL from 2008 to 2009, the service was ok, but when the contract was up I switched to Comcast. If anyone is unhappy with service nad you have choices talk with your wallet like I did. | |
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| | | Re: Give Bill a break Hello Everyone,
Ive been reading over this post and id just like to include my family is part of the unserved broadband they say they are they are to far out or just come up with a poor excuse. Is there any help I can get so my brother will not have to pay a fortune to get "Satellite" I think he was going to pay $250 or more for the setup then $70-100 a month jeez they should atleast be able to get 1.5mbps or 3mbps , If someone can please answer my question or PM me so I can get some help it would be very much appreciated. I have been trying to get broadband in their area for $15 years or so, The dialup is so slow you could go to town and back before a file is downloaded Hope I can get some help ive read over some of the webpages and topics about them getting 7.2billion passed or something for coverage not for sure. Thanks again for reading my reply and hope you all can help me out. | |
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| | | | Re: Give Bill a break You aren't alone out there, even folks like me who have fios want rural users to have access to the same stuff i do, it's only fair.
- A
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LETS GO METS! | |
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|
Verizon's Wireless representatives also incompetent.
Did the Verizon representative, that warned of flaming fast speed and have a fake US English accent, take to much cough syrup before responding to that call? I do not believe that most of Verizon's customer service representatives have a clue about the services that they sell. Call Verizon several times and ask the same question and you will receive different answers from each representative that you speak to. Most answers are not completely accurate. Whether it is FiOS or Wireless services Verizon cannot seem to meet the commitments, that their customer service representatives make. Is it possible that their flawed billing system was designed by "Cheat-O-Matic". FiOS customers report that their bills do not match quoted prices. Many promotional offers were not honored and wireless customers are being charged for data usage even when data is blocked to their handsets. I hope the proposed investigation by lawmakers of Verizon's suspicious charges are expanded to cover all of their relations with customers. I do not have much hope that any action will be taken because, "WHEN MONEY TALKS LAWMAKERS WALK!"
