 | | No problems in Austin TX that I noticed: I was on a conference call at 3pm CDT and also made several test calls earlier in the day... no problem seen. | |
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Reviews:
 ·AT&T U-Verse
| AT&T is CHEAP but not THAT CHEAP Believe me I know that AT&T KNOWS how to build redundant systems-they have beaucoup backup systems . They spend a boatload of money on them so this is more than a single server going down. AT&T wouldn't (or at least I hope not) run a critical production server with no fail-over system in place. They're not going to say what the details are but its got to be a major FV[K-up for this to have happened. Maybe I should re-think U-verse and stick with DSL! | |
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| | You may have to have your phone profile reset I just talked to Support and they had to reset my phone profile before my phone service was back up. | |
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 CG
@sbcglobal.net | not working Southern Wisconsin here. 9:15 pm. Phone is definately NOT working. | |
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ATTuid
join:2010-02-24
Sullivan, MO | U-verse phone outage This doesn't surprise me at all. Antiquated equipment. Clueless managers. Horrible support. I witnessed it all. AT&T is and always has been an aging dinosaur, and in all honesty the company as a whole is technologically clueless. As for some previous statements that AT&T has back-up systems, sure they do, but do they work?
I did DSL support for a year and watched their own internal support network go down multiple times. Sometimes for hours on end. | |
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| | | Re: U-verse phone outage The backup systems work if they are managed and maintained correctly and I don't think they are clueless about technology. There are some damned sharp people at AT&T. I think its just a matter of the almighty dollar driving some real dumb-ass decisions.
As far as DSL support I question how effective it is. I have been with my mediocre AT&T DSL service going on two days and they are in no hurry to send a tech out to check the lines. Luckily I had a "BACKUP" in place a DSL provisioned through another provider that is working just fine.
AT&T is like any other mega corp. There are nitwits and there are intelligent people at all levels. MBAs trying to manage technology through Excel spreadsheets are a scourge. | |
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| | piss on uverse may I point out, Verizon FIOS never had a national outage of it's systems... just to piss on the uverse dsl system that thinks it can compete with fiber & docsis 3. | |
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| | No outage Here National outage is a bit extreme I think, I personally never lostmy U-Verse Voice service. I am on my phone frequently for business, any interruption I would be well aware of. | |
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| | National Outage They have not fixed the outage. I have been out since Monday evening. I have talked with their Level II support people 5 times, had three or four chat sessions and they have accomplished nothing. Going back to TWC - not worth the pain with ATT.
don | |
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|  TweakPremium
join:2002-06-08
Oklahoma City, OK | Re: National Outage This is unacceptable for a Company such as AT&T. They should not have it setup where one massive failure can bring down the entire network . They should redesign their internal voip network maybe model it after their highly reliable pstn analog network . A voip soft switch in every Co! No wonder every one in my town who has a landline has the cable company telephone. Maybe they should ask the local cable company how to deliver phone. They seem to do a better job of it .  | |
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| | I'm STILL down I'm still down after three plus hours (5 phone calls) and a no show scheduled on-site repair | |
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