zed2608 Premium Member join:2007-09-30 Cleveland, TN |
zed2608
Premium Member
2010-Jul-9 5:14 pm
this is newsof course there gonna hike rates why is this news there be another rate hike come march 2011 i bet |
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Teleco'sOkay! Teleco's are next! where is their hikes? |
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ExitWoundPorsche Snob join:2001-12-13 Boalsburg, PA |
Not surprised"new technology, new features, additional programming, higher broadband speeds and improved customer service."
Isn't this supposed to be what companies do naturally to continue existing? Why is this now a reason for us to shell out more money? |
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David Premium Member join:2002-05-30 Granite City, IL |
David
Premium Member
2010-Jul-9 5:33 pm
.Well there's more than one way to pay for a lawsuit! |
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SunnyD join:2009-03-20 Madison, AL |
SunnyD
Member
2010-Jul-9 5:35 pm
HehI guess they want their $16 back. And then some. |
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If they can afford...If they can afford to buy NBC (or whoever), then they have too much profit! |
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Chuckles0 Premium Member join:2006-03-04 Saint Paul, MN |
said by AstroBoy:they have too much profit! Too much profit? You can't have that. |
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EwwUgh, Comcast continues to be lackluster and yet they raise prices... |
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LightS Premium Member join:2005-12-17 Greenville, TX |
to SunnyD
Re: HehThey'll be making a lot more than the $16 million they lost. :/ |
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koitsu MVM join:2002-07-16 Mountain View, CA Humax BGW320-500
1 edit
1 recommendation |
More rate hikes?!Okay, so this is getting a little silly. I don't mind paying more for service as time goes on (hello inflation, increased cost of living, DAMN THOSE CARL'S JR. BURGERS SURE ARE EXPENSIVE, etc.), but this is indeed the 2nd time this year prices have increased. As I see it their justification is only partial. I'll break it down per item, with my opinions included. Keep one thing in mind: I only subscribe to Comcast's broadband Internet service (22/5 tier), and I own my own cable modem (SB6120, DOCSIS 3.0). - New technology -- I can agree with this. DOCSIS 3.0 rollout is indeed "new" technology and it does cost money for the upgrades. I'm keeping in mind that more and more geographic areas (not mine!) are undergoing upgrades. But I thought that's what we were paying for in the previous rate hike? Or was the previous rate hike not enough? Honesty please.
- New features -- what new features does my cable Internet service have? Boost has existed for a few years now. Let me know what those features are so I can make use of them. If I don't make use of them, can I get a credit?
- Additional programming -- I don't subscribe to television service so this doesn't apply. Again, can I get a credit?
- Higher broadband speeds -- this definitely applies, and is fully justified. No complaints.
- Improved customer service -- please justify this. Let me explain what I mean by justify: are you giving your CSRs raises (either in hourly rates or salaries, not sure if they're contracted or full-time)? If so, I'm all for it. Otherwise, how does "improved" customer service cost more? You just get your CSRs to do a better job (sometimes salary increases help with that). On the other hand, you HAVE increased customer service capability -- the ComcastDirect forum here on BBR is proof. Hey wait a minute, doesn't SteveTeow usually handle those requests? So is HE getting a raise? If not, he damn well should! So again, honesty please.
You see, if a company came forth and said "We're increasing your monthly rate because our CEO and CFO want more money, and our stockholders want higher profits", I'd probably say "Holy crap, you're being honest! And for being so, I'll pay more!" But that's never how capitalism works in the United States, and that's too bad; honesty always taking a back seat to money = makes koitsu a sad panda. |
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banditws6Shrinking Time and Distance Premium Member join:2001-08-18 Frisco, TX |
to ExitWound
Re: Not surprisedsaid by ExitWound:"new technology, new features, additional programming, higher broadband speeds and improved customer service." Isn't this supposed to be what companies do naturally to continue existing? Why is this now a reason for us to shell out more money? Not to mention, in our market, we haven't gotten 80% of that list. - No DOCSIS 3.0 (no higher broadbands speeds) - Old Scientific Atlanta DVRs with SARA software - No multiscream CableCARDs - No new channels added so far this year - The same old customer service (a.k.a. none, until you get corporate involved) I am incredibly thankful that I will be moving into a Verizon FiOS market soon. |
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CCbilling
Anon
2010-Jul-9 6:04 pm
I work in Comcast Billingand we have heard of nothing to do with this here in our region. (new england) and we certainly would have if it was something starting aug. 1st.
Care should be used with this news as this may be a regional issue or an area that didn't have a previous increase.
Thank you. |
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ebgbjoSewing is cheaper than therapy Premium Member join:2007-09-14 USA |
ebgbjo
Premium Member
2010-Jul-9 6:07 pm
Well, I guess no Comcast for us then...We were getting ready to go with Comcast for our cable, internet and phone service since that is the provider for the area we will be moving too. And unfortunately, Verizon in that area doesn't offer high speed internet |
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newviewEx .. Ex .. Exactly Premium Member join:2001-10-01 Parsonsburg, MD |
newview
Premium Member
2010-Jul-9 6:15 pm
So now it's two rate hikes a year?I am soooo glad I left Comcast and went to DirecTV back in 2003 . . . better service, more HD channels, cheaper prices, a LOT better tech support and no lying through their teeth like Comcast does. |
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How ?How can they seriously do this again !
Seriously My contract runs out with them in August, I will be moving to satellite and DSL at this point. I refuse to deal with this stuff again. |
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Jo J14 join:2010-06-29 New York, NY |
Jo J14
Member
2010-Jul-9 6:18 pm
Cord CutterIm glad im not a sports fan, as there is tons of stuff to watch for free on the net through my PC connected to my TV. There are even sites now that are more like TV that provide constant streams of your favorite shows.
Of course people like us are a very small population. The majority will bitch and moan about the rate hikes, but they'd never connect a pc to a tv to enjoy all the free content there is on the web.
Oh well their loss. |
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QLR join:2009-06-23 Tallahassee, FL |
QLR
Member
2010-Jul-9 6:28 pm
Just great...Sheesh, my bill just went up on my 6/29 statement. The increase affected everyone on the lower tiers. My limited basic cable went from $10.75 (before junk) to $11.95 (before junk). I wonder how much will the internet fees go up... I am in the middle of a 6 month promo now and after that, it will be almost $60 (internet+modem+junk)... Should I expect the fee to be $65 or $70?!?!? I wish there was a comparable alternative to Comcast... I have no desire to go to 1.5M DSL on CenturyLink I only have the cable TV because I can only get 2 channels. |
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DoRight join:2007-07-20 East Petersburg, PA
1 recommendation |
Always hereWhy are these hikes always in Central PA.. It's because there is no competition... UGH |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA 1 edit |
rody_44
Premium Member
2010-Jul-9 6:31 pm
I dont get it I always here about these increases yet my bill doesnt change. In the last 5 years my bill has went up 2 dollars and that was a internet increase to 44.95. I really didnt mind since it was 42.95 for like forever. i seem to be stuck with 36 for tv forever also. i just dont get how everyone tells me my rate is going up and yet it doesnt. Does dish not work in central pa? |
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shades join:2001-06-26 Williamstown, NJ |
to QLR
Re: Just great...said by QLR:Sheesh, my bill just went up on my 6/29 statement. The increase affected everyone on the lower tiers. My limited basic cable went from $10.75 (before junk) to $11.95 (before junk). I wonder how much will the internet fees go up... I am in the middle of a 6 month promo now and after that, it will be almost $60 (internet+modem+junk)... Should I expect the fee to be $65 or $70?!?!? I wish there was a comparable alternative to Comcast... I have no desire to go to 1.5M DSL on CenturyLink I only have the cable TV because I can only get 2 channels. sign up for another triple or double play promotion again and complain about the prices, and then keep complaining and you will get a discount |
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Marduk join:2004-09-05 West Chester, PA |
to banditws6
Re: Not surprisedsaid by banditws6:said by ExitWound:"new technology, new features, additional programming, higher broadband speeds and improved customer service." Isn't this supposed to be what companies do naturally to continue existing? Why is this now a reason for us to shell out more money? Not to mention, in our market, we haven't gotten 80% of that list. - No DOCSIS 3.0 (no higher broadbands speeds) - Old Scientific Atlanta DVRs with SARA software - No multiscream CableCARDs - No new channels added so far this year - The same old customer service (a.k.a. none, until you get corporate involved) I am incredibly thankful that I will be moving into a Verizon FiOS market soon. If you think comcast customer service sucks, wait until you get double billed by verizon and then have nobody that speaks english try to fix it for you. |
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CamaroQuestion everything Premium Member join:2008-04-05 Westfield, MA |
Camaro
Premium Member
2010-Jul-9 6:47 pm
Thank you FccFor getting pushed around again when you could have passed landmark pro-consumer REGULATION,instead a few grand here and there to the right politicians and bam no such thing as price caps in anyone's vocabulary anymore. |
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56403739 (banned)Less than 5 months left join:2006-03-08 Naples, FL |
to CCbilling
Re: I work in Comcast Billingsaid by CCbilling :
we have heard of nothing to do with this A Comcast employee with no clue what is going on. I'm shocked. SHOCKED! |
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56403739 |
to banditws6
Re: Not surprisedYeah, I've pretty much given up on them ever getting their shit together in Naples. |
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to Marduk
quote: If you think comcast customer service sucks, wait until you get double billed by verizon and then have nobody that speaks english try to fix it for you.
I've had billing issues with Verizon and when I called the person spoke English and fixed my issue right away. No issues here, just better prices and service quality than when we were with Comcast. |
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to ebgbjo
Re: Well, I guess no Comcast for us then...why not? 3 services and a nice bundled rate will be fine. |
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hottboiinnc4 |
to newview
Re: So now it's two rate hikes a year?lower prices? thats because they our source their call centers to everyone they can. they don't also have local employees and a network plant that spreads the entire country to build and maintain every day. Comcast has to. DirecTV is lucky if they have 3 national headends and that's it. Everything else is in the air and they only launch a new bird when they add more compressed HD services. Then claim they have the largest HD selection ever! |
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hottboiinnc4 |
to BosstonesOwn
Re: How ?your contract doesn't include the rate hike? why do people assume that? renew your contract now and be done with it.
When VZW raises their cell rates you don't see people on here complaining about it. You see people renewing at their current price to lock it in longer. |
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hottboiinnc4 |
to QLR
Re: Just great...why not save that $7 on that modem and buy your own? At paying Comcast $7 each month for that modem you can buy a new one every year! |
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hottboiinnc4 |
to Camaro
Re: Thank you Fccthe FCC doesn't have the power to do price caps. Where in the hell are you getting that at? IF they did price caps every damn communication company in the country would drag them into court and sue. The FCC would cause a HUGE stir up and that'd be the end of them. |
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