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Comments on news posted 2011-10-13 08:58:46: The massive international outage impacting Blackberry customers has now entered its fourth day and has spread to many users in North America, South America, Europe, the Middle East, Africa and India. ..

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ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

One day companies will learn..

Not to trust someone else to get their data through.

Second, I must not be living in North America or working for a North American company because except for a brief period yesterday, my Blackberry has unfortunately been working fine.

amungus
Premium
join:2004-11-26
America
Reviews:
·KCH Cable
·AT&T DSL Service

I'll say this much

We upgraded our BES to version 5, right before our support contract ran out. It was not renewed. The majority of the remaining users will likely be switching to other types of phones as their contracts expire. Honestly, I don't expect any to remain after this kind of outage. Even if a few do, I doubt we'll ever renew the full support package.


gigahurtz
Premium
join:2001-10-20
Palm Coast, FL
Reviews:
·Bright House

How is this company still in business?

I just don't understand how Blackberry still exists. I know "they're enterprise friendly" but Apple/Android has become much more enterprise friendly with newer updates. Blackberries are outdated and as made very clear from this post, unreliable.

RIP RIM.


trparky
Apple... YUM
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:2
Reviews:
·Time Warner Cable

Stick a fork in them...

Stick a fork in them, they're done.

I think that this may be the final nail in the coffin for RIM and Blackberry. They have been suffering as of late because of their complete lack of innovation in a world in which iOS and Android keeps passing them up.

Already the investors and shareholders are calling for the CEO (CEOs?) to be replaced. Heck, if this doesn't instill much confidence I don't know will. Their own executive officers haven't bought any stock in the company for almost a year. Talk about having no confidence in your company!

Stick a fork in them, they're done.
--
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

reply to ropeguru

Re: One day companies will learn..

said by ropeguru:

Not to trust someone else to get their data through.

So where do you get your internet connection from again?


Tomek
Premium
join:2002-01-30
Valley Stream, NY

Palm and RIM

Seems those companies will share footsteps.

Which sucks because I liked both of them
--
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Ytsejamer1

join:2008-01-18
Somersworth, NH

Hammer

Nail...meet coffin!


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:22
Reviews:
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1 edit

reply to ropeguru

Re: One day companies will learn..

Well, more like do not put all of your eggs in one basket. In the case of the Blackberry network, while it does sound like they had some redundancy in the network to at least keep things somewhat running, the fact that the Blackberries seem to run everything through the Blackberry network first, INSTEAD of allowing the phone to run like Android or iPhones do sounds like the major flaw here. I would imagine that if Blackberry were to go down, functions such as mail (non-Blackberry) and Web Browsing would still work as the phone should technically be connected to the cellular provider's network and be holding an IP address. In the case of Android or iPhone, this holds true since essentially, you can operate if the Android Marketplace or the Apple Store goes down. You just won't be able to use apps such as iTunes (to it's fullest), the App Store, etc.

Now if I'm misunderstanding how Blackberry phones work, since I have not used one, please tell me


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

reply to cdru
I get my internet connection from whomever is available. As a corporation it could be multiple providers for redundancy.

For Blackberry messaging all your eggs for message delivery go through them with no other choice.



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

reply to Smith6612

said by Smith6612:

Well, more like do not put all of your eggs in one basket. In the case of the Blackberry network, while it does sound like they had some redundancy in the network to at least keep things somewhat running, the fact that the Blackberries seem to run everything through the Blackberry network first, INSTEAD of allowing the phone to run like Android or iPhones do sounds like the major flaw here. I would imagine that if Blackberry were to go down, functions such as mail (non-Blackberry) and Web Browsing would still work as the phone should technically be connected to the cellular provider's network and be holding an IP address. In the case of Android or iPhone, this holds true since essentially, you can operate if the Android Marketplace or the Apple Store goes down. You just won't be able to use apps such as iTunes (to it's fullest), the App Store, etc.

Now if I'm misunderstanding how Blackberry phones work, since I have not used one, please tell me

I think you pretty much nailed it in how it works. Although, I concur as to not knowing how regular internet data flows through their network.


Mellow
Premium
join:2001-11-16
Salisbury, MD

Windows Phone

Not to mention Microsoft is going to be entering the market big time here shortly as well. The Windows Phone integration with Office365 and Exchange/Sharepoint will be only getting better with future releases, Microsoft screwed up the launch but are quickly turning things around.

I give Windows Phone a year and it will be a major player taking a lot of the RIM users especially for Corporate use.


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

reply to gigahurtz

Re: How is this company still in business?

said by gigahurtz:

I just don't understand how Blackberry still exists. I know "they're enterprise friendly" but Apple/Android has become much more enterprise friendly with newer updates. Blackberries are outdated and as made very clear from this post, unreliable.

RIP RIM.

Honestly, for larger corporations, I think they might be around for a while. With lots of proprietary information out there in that realm, there is no other vendor/phone that supplies the security and encryption that the blackberry gives. Additionally, I know of no other phone/vendor that allows for the control over the phones that Blackberry gives either.


Dennis
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Algonquin, IL
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reply to gigahurtz
I've had an iPhone (2g), an Android phone (Sony Experia x10) and currently have a Blackberry 9900 for my work phone. I have to say out of all of them the BB has blown anything away with its integration to Outlook and related services (calender, etc).

All I can say is that if you don't get hundreds of emails a day or sit on multiple conference calls maybe you wouldn't feel the same way as I do. But in my opinion the blackberry blows everything out of water as a business tool.

/no outages for me yet
--
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Tabitha Ann Judd born 10/24: The Judd Family site!


supergeeky

join:2003-05-09
United State
kudos:3

reply to Smith6612

Re: One day companies will learn..

With blackberry, everything goes from phone service provider direct to blackberry's datacenter(s) then on to the Internet.

Whereas every body elses phone goes from phone service provider direct to Internet.

This single point of failure should have been considered a design flaw, but rather they market it as improved service and security - I'm glad the ruse is coming to light for more sysadmins that fell trap to this. I won't miss you RIM, nor your expensive, overpriced bloat-ware that had to be installed server-side.

Learn to use Exchange which has built-in mobile syncing capability or Google Apps which offers the same via Exchange emulation of sorts: »www.google.com/mobile/sync/

xenophon

join:2007-09-17

reply to ropeguru

Re: How is this company still in business?

said by ropeguru:

Honestly, for larger corporations, I think they might be around for a while. With lots of proprietary information out there in that realm, there is no other vendor/phone that supplies the security and encryption that the blackberry gives.

There are other services now that do. Good for Enterprise (available on smartphones) is overly secure actually. They have the admin option to not even let it run on rooted phones.

jnle

join:2011-06-06
Toronto, ON
Reviews:
·Rogers Hi-Speed

No Update On North America

None. No mention that there was even a problem in North American. Say buh-bye RIM. You've screwed up at every turn in the last 2 years. More worried about a hockey team for Kitchener, an absolute JOKE of a tablet (has to be mated to a Backberry. Why?) and a MIA CEO. Joke Joke Joke.

You're done.


not

@comcast.net

reply to Dennis

Re: How is this company still in business?

said by Dennis:

I've had an iPhone (2g), an Android phone (Sony Experia x10) and currently have a Blackberry 9900 for my work phone. I have to say out of all of them the BB has blown anything away with its integration to Outlook and related services (calender, etc).

All I can say is that if you don't get hundreds of emails a day or sit on multiple conference calls maybe you wouldn't feel the same way as I do. But in my opinion the blackberry blows everything out of water as a business tool.

/no outages for me yet

You're out of your mind on this. If you have your Outlook tied to a work MS Exchange server, ActiveSync (what's used on iPhones and Android) is much better than the RIM bs they have. You get full immediate wireless sync of all your contacts, email, calendar. Subfolder support in Email. Full "true" HTML rendering of email as opposed to the kiddy-html rendering that a BB does. About the only thing that's a big flaw with iPhone is the fact that it doesn't support multiple signatures for each email account individually. That's been a big peev with a lot of folks, but other than that, it blows a BB out of the water.

I think your problem is that the phones you had in the past (iPhone 2G) is that the OS wasn't advanced enough on it for you to see what it can really do. The 2G was way too old and it really wasn't until iOS2.x that ActiveSync was available to it and even then, it only got better as it progressed into 3.x versions. Anything less than a 3.x iOS iPhone and you really didn't get a good example of what the Exchange integration can do. Honestly, you really need 4.x to really see the big benefits, like multi-exchange account support, etc.

Think of it this way... what you saw on your iPhone 2G is about equivalent to a 6xxx BB model of the past. If you're a big BB nerd, you'll understand what I mean by that and have a good understanding of the viewpoint.

Couple an iPhone with Good technology software (as the other poster here said) and you have a much stronger solution then BES and a BB could ever bring you. And to top it all off, you have a real Smartphone... because you don't need a NoC in Canada to be up in order for you to render webpages, get your email, messages, or pretty much anything else other than phonecalls or sms. I pitty RIM if the Chinese ever get their teeth into their network. RIP RIM for real at that point.

elray

join:2000-12-16
Santa Monica, CA

reply to trparky

Re: Stick a fork in them...

said by trparky:

Stick a fork in them, they're done.

I think that this may be the final nail in the coffin for RIM and Blackberry. They have been suffering as of late because of their complete lack of innovation in a world in which iOS and Android keeps passing them up.

Stick a fork in them, they're done.

It isn't for lack of innovation - their loyal customer base doesn't need or want that today. But for sheer incompetence. In today's world, there is NO justification for a system that chokes on a SPOF for more than an hour or two.

Redundancy is cheap. Recovery is cheap. Allowing the owner's nephew to design your disaster plan is a ... priceless ... gift to your competitors.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Reviews:
·VOIPo

reply to xenophon

Re: How is this company still in business?

That's what we use here, a major financial company. I sit across from mobile support and they constantly get calls and have to tell people rooted phones are not allowed. On Android even some legit apps trigger the phone being rooted.
There is also Mobile Iron.


Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Sometimes rooted phones are better than unrooted ones.

1. You have more control over the phone.
2. You can install apps that the provider doesn't like (which could be anything).
3. You can set the passwords to anything on the phone.
4. You can remove the excessive crap that the providers put on the phone.

As for "unrooted phones are more secure".. Bullcrap. You should call (or google) HTC and ask them what happened when an exploit nailed some of their popular phones.
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