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Comments on news posted 2011-12-05 10:29:51: A reader named Jon writes in to note that Frontier has found a new way to make a buck. ..

page: 1 · 2 · 3 · 4 · next


pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

1 recommendation

Should Be Illegal

If the advertised cost of service doesn't include the cost of this fee, then Frontier users should contact their respective state attorney general's office and report blatant false advertising.

I really hope that most Frontier users have another option for broadband. This fee is total crap.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.


Rambo76098

join:2003-02-21
Columbus, OH

How Long

Until the class action lawsuit? You can't force a warranty onto people when there is a cost involved.

They can sure have an extended warranty plan on customer-owned equipment (for a monthly fee), but like hell they can force that on you.


n2jtx

join:2001-01-13
Glen Head, NY

Slow Death

This looks like the desperate move of a company dying a slow death. Hopefully their lawyers will be educated in "class action" soon enough.
--
I support the right to keep and arm bears.


ATT1984

@tresourcegroup.com
reply to Rambo76098

Re: How Long

This is like when old bell wanted you to use their phones only


thegeek
Premium
join:2008-02-21
right here
kudos:2

I laughed

at how ridiculous this is. I love how companies do everything they can to bend you over anymore.


Camelot One
Premium,MVM
join:2001-11-21
Greenwood, IN
kudos:2

How do they stay in business?

I can't recall ever seeing a "Frontier makes customers happy" news article on these jokers. Bogus fees left and right, flat out raping Fios customers, lousy customer service. How exactly does Frontier stay in business?
--
Intel i7-2600k /ASRock P67 Extreme4 /4x 4Gb G.Skill /2x Intel 510 series 250Gb SSD /3x WD20EADS 2TB /2x PNY GTX 260 /Silverstone 850W /Custom water cooler /Antec Twelve-Hundred


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..
reply to Rambo76098

Re: How Long

Indeed. I'd say consumer backlash either forces them to back off or a class action gets going. Me, I would not pay this fee (As bad as that sounds having 7 bucks of your bill always not paid) Or better yet, switch services altogether. Force a fee on me I know is bull, you lose me altogether. And for those that Frontier is the only choice, I'd rather have nothing at all then sub par service, loaded with unfees that are a complete money grab, nothing more.

toro

join:2006-01-27
Scarborough, ON
kudos:8
Reviews:
·Rogers Hi-Speed
·Bell Sympatico

Bell has been doing this for years

Bell Canada has been doing this for years to their customers. They simply give you no option to own your modem. What's even funnier, you can purchase a Bell branded modem at FutureShop or Bestbuy and when you sign up for service, they will rebate you the cost of the modem and start charging the rental fee.
--
Providers: voip.ms, freephoneline, smartcall.ro through asterisk. Hardware: Vonage VDV21, Moto VT2x42, Linksys SPA series, Grandstream HT series, Panasonic KX-TGP5x0
»www.voipfan.net


fifty nine

join:2002-09-25
Sussex, NJ
kudos:2

What could the FCC do?

I am curious as to whether this is even legal or if the FCC could step in and do something.

Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter
said by fifty nine:

I am curious as to whether this is even legal or if the FCC could step in and do something.

I dont believe its legal. Look at all those companies who charge for an extended auto warranty. They cant just start charging you and say "your in" regardless of what you want. I am gonna guess that Frontier is in the same situation, and will either back off the "fee" or will face legal action for something that is clearly illegal.

Telco

join:2008-12-19

2 recommendations

Consumer Protection

It just amazes me that people (aka RWers) still do not see the necessity and value of a consumer protection agency like every other advanced nation has in place.

'Let the market decide right', dead wrong considering that a large portion of Americans often have no other choice.

thedragonmas

join:2007-12-28
Albany, GA
kudos:1

wonder how quick mdeiacom follows

ever since rocco took over mediacom they do every thing they can to make there service less apealing, now they have contracts, modem rental fee's, the DCT fee's are more than satilite,

ill bet you anything if frontier doesnt get sued in to oblivion mediacom willow follow suit.


Fronkman
An Apple a day keeps the doctor away
Premium
join:2003-06-23
Saint Louis, MO

1 recommendation

reply to pnh102

Re: Should Be Illegal

i agree, very poor legal decision to call this a "warranty" too. there is tons and tons of case law about warranties. they should have called it something cryptic and ambiguous like "modem technical response fund" or something...
--
Everyone should own a Mac! Go Bucks!

envision

join:2007-10-30

Pure Greed

On average, a 3rd party modem might run you about $25. A 3rd party gateway might run around $45 or a little higher.

Based on Frontiers calculations, They will pull in roughly $168 for a 2 year contract. At roughly 1 million user base on a 2 year contract, that would be $168 million.

What people fail to realize is, like a lot of other ISP's, Frontier needs this money. Since they answer to Wall ST and not it's customers or its employees, they have to keep funneling money to their share holders. With the money they are loosing on the Verizon acquisition, loss of lines with people going to cells only, they need to find way's (loopholes) to rape the consumer.

Kind of like BoFA did with the "trial" of the $5 a month fee for using your debit card. I think the trial was what, 6 months long? Even if only 500,000 people in this country swiped their cards for just 1 month, thats $250,000 for the month in income. $1.5 million over 6 months.

So depending on what loophole they've found or created, it will go for a few months. Until the lawsuit comes into play. So let's say they only run with it for 3 months, with a user base of a million, they're looking at a $21 mil cash infusion to their share holders.

*my numbers are not actual. But close that i come with out digging their their quarterly reports.

expert007

join:2006-01-10
Buffalo, NY

As of this moment...

....I am charging all Broadband Reports viewers a $7 fee if you decide to not buy my product. You can choose to either pay my usage or non-usage fee, that way you have a choice....and everyone knows that giving consumers a choice is the right thing to do.


JigglyWiggly

join:2009-07-12
Pleasanton, CA
That's just messed up, hard.


firephoto
We the people
Premium
join:2003-03-18
Brewster, WA

Security

Are these carrier provided modems/routers even truly secure from all spying eyes? Doesn't seem like it would be easy to figure out what they are doing since you're plugging your equipment into a black box.

I had one westel modem from Verizon till Frontier took over and only in the last year replaced it just to avoid any downtime. It's bad enough they're hijacking and or just snooping on http search traffic and who knows what else, I definitely do not need to move their spying operation inside my walls which I suspect will or is happening with some excuse about diagnostics to go with it.
--
Say no to JAMS!


ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

1 edit
reply to pnh102

Re: Should Be Illegal

So instead, theyll raise all DSL prices. Who CARES. Isnt the bottom line monthly price whats important?. If your monthly overall charges are too much, shop around for another provider and compare THEIR overall charges.

This is no different than the DirecTV "mirroring fee" that I remember paying when I hooked up my own STB's.

So what we're REALLY arguing here is BILL SIMPLICITY.

Frontier, do yourselves a favor, scrap this idea and raise all your DSL prices $7 a month. As you can see, people dont like bill increases in this manner. lol


IowaMan
Premium
join:2008-08-21
Grinnell, IA
reply to thedragonmas

Re: wonder how quick mdeiacom follows

I'd like to see a map of Mediacom's service area,
Windstream and CenturyLink have one
Frontier, should be acquired


pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
reply to ITALIAN926

Re: Should Be Illegal

said by ITALIAN926:

So what we're REALLY arguing here is BILL SIMPLICITY.

Absolutely. I believe that all service providers should be required to include the costs of non-government imposed fees in their advertised prices. This makes it easier to directly compare prices between service providers.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.


DataRiker
Premium
join:2002-05-19
00000
reply to pnh102
This is a new low.

nutcr0cker

join:2003-04-02
Chandler, AZ
kudos:2

2 recommendations

filling in for the resident NEOCON

This should be perfectly legal. The government should not regulate this as it is a part of the free market. The free market will take care of it in an amicable way rather than having government entity for it . Any gubernment regulation on this would be tantamount to tax and spend SOCIALIST NAZI communist kenyan plot. If the customers donot agree to this fee they are traitorous criminals and should be dealt with pepper sprays and other brutalization.

That government is the best that governs the least, the things I like .

nutcr0cker

join:2003-04-02
Chandler, AZ
kudos:2
reply to JigglyWiggly

Re: As of this moment...

Congrats you''d be a billionaire soon May the free market force be with you


DataRiker
Premium
join:2002-05-19
00000
reply to n2jtx

Re: Slow Death

said by n2jtx:

This looks like the desperate move of a company dying a slow death. Hopefully their lawyers will be educated in "class action" soon enough.

Lawyers don't care. Any litigation means a pay raise and a chance to fleece as many billable hours out of this toilet as possible.


cableties
Premium
join:2005-01-27

Seems like...

Frontier customers need to contact their AG and PUC.

Frontier execs: "How can make the customer absorb the cost of our mistakes?"
Frontier middlemanager:" We could nickel and dime them!"
Frontier execs: "Ah, good idea. Wait! Even better, lets charge them a 'Nickel fee', and a 'Dime fee'!"
--
Splat

acrufox

join:2004-07-14
Canada

Frontier Failboat

One of many little baby steps Frontier is taking on it's way to bankruptcy.

Only one way to keep this sinking ship afloat and that's by getting more buckets! Shame this failboat was allowed to set sail in the first place by the FCC.

I mean really now, what could possibly go wrong with taking on over 3 Billion dollars in Verizon debt and buying up markets Verizon doesn't consider profitable enough to keep themselves...*cough*


onlyway2win

@sbc.com

paying for warranty service...

then be sure to get the most out of it by having TS send as many modems out as replacements as you can stand to call in for. once the rental game costs more than they anticipated, you might see it go away.

big_e

join:2011-03-05

1 recommendation

reply to ITALIAN926

Re: Should Be Illegal

said by ITALIAN926:

So instead, theyll raise all DSL prices. Who CARES. Isnt the bottom line monthly price whats important?. If your monthly overall charges are too much, shop around for another provider and compare THEIR overall charges.

This is no different than the DirecTV "mirroring fee" that I remember paying when I hooked up my own STB's.

So what we're REALLY arguing here is BILL SIMPLICITY.

Frontier, do yourselves a favor, scrap this idea and raise all your DSL prices $7 a month. As you can see, people dont like bill increases in this manner. lol

Verizon once offered promotion where they would offer you a fixed-rate contract "for life". For these ex-verizon customers, Frontier must still honor the contract. The modem fee is a way to get around this.

25139889

join:2011-10-25
Toledo, OH
reply to Rambo76098

Re: How Long

it won't due to other companies do the same thing. CentLink does the same thing. Except depending on their mood- you pay up front for the modem and then $4 for the modem.

Frontier could claim the modem was no longer supported and forced those customers to new ones with this. which I'm sure they'll end up doing anyway. But this is only "wrong" due to VZ not coming up with it on their own.


jseymour

join:2009-12-11
Waterford, MI

2 recommendations

reply to thegeek

Re: I laughed

said by thegeek:

I love how companies do everything they can to bend you over anymore.

As long as people keep putting up with it, companies will keep doing it and pushing the envelope to see how much further they can bend customers over.

You have to understand: In the U.S. it isn't about customer service and satisfaction anymore. Or pride in product or service. It hasn't been for... gee... several decades, at least. American companies are all run by bean counters whose primary objective is to make more money for themselves by making the company's investors happy.

The above is exacerbated by the fact that customers are largely no longer interested in buying quality, even in the rare times it is available. People want cheap and they want it now.

We're getting that for which we're asking.

Just like we are in government.

Jim