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Comments on news posted 2011-12-06 14:52:07: In what's becoming an annual tradition, Consumer Reports has once again ranked AT&T last among all wireless providers for the second consecutive year. ..

page: 1 · 2 · next


ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1

No problems with AT&T here

I have not had any problems with AT&T in quite a while. In fact, around here it usually has better coverage than any of the other carriers. Also, the data is much faster.


n2jtx

join:2001-01-13
Glen Head, NY

Odd Results

While I have no doubt AT&T's abysmal customer satisfaction is true, I have question their network performance results. In terms of iPhone performance, their HSPA service does best Verizon and is light years ahead of Sprint which is my provider. Sprint CS is better but their 3G performance for the iPhone is absolutely horrible. At times, dialup would be faster.
--
I support the right to keep and arm bears.

en103

join:2011-05-02
reply to ilikeme

Re: No problems with AT&T here

I don't have issues in the (north) Los Angeles area where I use it.


siouxmoux2

@sbcglobal.net

Ever Notice that you get Perfect ATT Reception at the Apple

Ever Notice that you get Perfect ATT Reception at the Apple HQ in Cupertino CA. But for the rest of Bay Area is Still stinks big time.


Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8
Reviews:
·AT&T U-Verse
said by siouxmoux2 :

Ever Notice that you get Perfect ATT Reception at the Apple HQ in Cupertino CA. But for the rest of Bay Area is Still stinks big time.

I got perfect T-Mobile reception when I was there.
--
My Blog 2.2


axiomatic

join:2006-08-23
Tomball, TX

The real question....

Does AT&T care at all that they are last?

Obviously not. It's all about the shareholder over at the Death Star.


Pirate515
Premium
join:2001-01-22
Brooklyn, NY
reply to siouxmoux2

Re: Ever Notice that you get Perfect ATT Reception at the Apple

said by siouxmoux2 :

Ever notice that you get perfect AT&T reception at the Apple HQ in Cupertino, CA. But for the rest of Bay Area it still stinks big time.

If that's the case, then why do I get a feeling that AT&T put a ton of micro-cells all over Apple campus. Apple has more than enough bandwidth to feed these cells. The only thing from what I hear is when you are connected to a micro-cell, the carrier banner reflects the fact that it's a micro-cell accordingly as opposed to just showing "AT&T" when connected to actual network, but I'm sure that they can be modded to give the end user a false impression.
--
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pegasusx

join:2005-03-29
The Apple campus has its own AT&T towers (put up just for Apple) and Verizon as well. Not sure about Sprint, but very likely.


michieru
Premium
join:2009-07-25
Miami, FL

.

I have a MetroPCS HTC Wildfire S under CDMA 1XRTT. Data is slow but I mostly use my wifi connection when available.


The_ANoN

@charter.com

My reception is average

I live in Buford, GA and I get about 1-3 signal bars on average... Have never seen my phone showing the full 5 signal bars... I have a Samsung Infuse and my bro has Iphone 3Gs...We get the same reception..


iguessimcool

@yscriticalcare.com

Churn rates show otherwise

AT&T's all time record low churn rates indicate that customers are happier with them than they are with Sprint, T-Mobile and most of the other smaller players. (Happy enough not to leave)

Churn rates are better barometers of customer satisfaction than anecodtal non scientific reports generated by pro-consumer anti-corporate firms.

Have you ever read Consumer Reports on Washing machines and other electronics. Often times they are well off the mark.


David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice
said by iguessimcool :

Have you ever read Consumer Reports on Washing machines and other electronics. Often times they are well off the mark.

That ain't no s**t they were well off on the washer me and the wife decided to purchase which was a "top rated model" by them.

I was just glad I got the extended warranty that cost the company selling it to me $600 to fix (I paid $150 for the warranty) when the drive system bearings went out and the tub would no longer spin to the proper speeds it was supposed to.
--
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vzw emp

@144.191.148.x
reply to iguessimcool
Possibly. But have you taken into account the $175 - $350 ETF? I know the only thing that kept me at the Death Star was the ETF (and back then there was no "pro-rated" ETF). The extra cash may have something to do with keeping some of those customers with AT&T (especially while they had an exclusive on the iPhone).


fatness
subtle
Premium,ex-mod 01-13
join:2000-11-17
fishing
kudos:14
reply to iguessimcool
said by iguessimcool :

AT&T's all time record low churn rates

Compared to what?

Looks like they're just a tad above Verizon.
quote:
AT&T total churn: 1.28%
AT&T postpaid churn: 1.15% (this actually went up .01% versus 3rd Q year ago, but to be fair when you exclude their Alltel and Centennial migrations their postpaid churn would have been 1.11%)

VZW total churn: 1.26%
VZW postpaid churn: 0.94%
»www.city-data.com/forum/cell-pho ··· -21.html


voicestream1

@yscriticalcare.com
Check out Sprint's and T-Mobile's churn rates. Way worse than AT&T's.

If customers hated AT&T so much they'd leave and wouldn't be signing up in record numbers and they wouldn't stay.

I feel there is a collective force behind the media to smear AT&T every chance they get.

AT&T does deserve to be called out when they do something dumb but the constant barrash consisting of anti-business consumer watch groups and paid internet bashers shows a disturbing agenda. Reminds me of reading about the Salem witch trials here in our own country of long ago.

What's sad is that most of these hippies who bitch about AT&T and the industry in general are usually the tin foil hat people complaining about a cell site near their kids elementary school or firehouse.

xenophon

join:2007-09-17
reply to en103

Re: No problems with AT&T here



Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8
reply to voicestream1

Re: Churn rates show otherwise

People can't leave AT&T because the ETF is so high.

People leave Sprint and T-Mobile for the iPhone.
--
My Blog 2.2


jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1
reply to voicestream1
I thought all the hippies grew up to be cool parents with iPhones?

No, there isn't some conspiracy against AT&T, they really do generally have poor service overall. I have not looked too closely at this year's financial reports, but this same issue was brought up last year, and it was determined that 70% of the customers were on family plans with multiple devices while 40% were locked into a corporate contract. Add to that, the iPhone really doesn't work that well with Sprint or Verizon's CDMA technology, and few customers are moving.

AT&T has the luxury of letting their customer service dwindle precisely because they are structured to shrug off any potential mass migration. There are far too many isolated reports that all come out with similar results to suggest that AT&T is getting a bad rap.


nonamesleft

join:2011-11-07
Manitowoc, WI

Att as a whole stinks.

Not just wireless.


notsoCheap

@yscriticalcare.com
reply to Gbcue

Re: Churn rates show otherwise

Check out Sprint's ETF. Not so cheap.


membername

@yscriticalcare.com
reply to jmn1207

Disagree with your "overall," comment. They may suck locally for some people but overall their network is extemely large and robust. They have had specific capacity challenges in some metro areas but they also have the higheset concentration of smartphones of any US wireless carrier.

I believe the iPhone exposed them to initital criticism and they never recovered the premium image. I would go as far as stating that many people who rag on AT&T online no longer use them but they still feel their 2008 opinions are still valid.


jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1
When compared to the competition, it would seem that AT&T may work for some people locally, but overall their network is not as satisfying.
Expand your moderator at work


Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8
Reviews:
·AT&T U-Verse
reply to notsoCheap

Re: Churn rates show otherwise

said by notsoCheap :

Check out Sprint's ETF. Not so cheap.

So? We're talking about why the churn rate for AT&T is low. Because of the iPhone and high ETFs.
--
My Blog 2.2

QLR

join:2009-06-23
Tallahassee, FL
Reviews:
·Comcast

I guess perception isn't reality

In my area, most folks who use AT&T are mostly happy with them. Some are iPhone users probably w/ unlimited data. I alse know some who stay one county over and they are happy as well... they use plain phones. They have been with the death star since US Cellular left (~7 years ago).

On the other hand, in Atlanta, I have seen so many AT&T bashers... I was amazed by all the bashing. Folks I know tended to go to Verizon or Sprint.

All in all, with churn rates ~1%, there aren't that many angry folks out there. ETF's and grandfathered data has something to do with that though.

NuShrike

join:2010-09-01
reply to iguessimcool

Re: Churn rates show otherwise

Churn is low because of satisfaction with the iPhone and contract lock-in, NOT because of AT&T itself.

There's a lot of iSheep out there who will gladly, and unquestioningly, pay large sums of contract-lock-in every month just so they can get their iPhones. It's really perplexing but you're right, the "market has spoken".

NuShrike

join:2010-09-01
reply to membername
The CR report is from 2011, as in this year, now.

Since AT&T's culture hasn't changed nor their deployment strategy, those "opinions" are very well justified.

BiggA

join:2005-11-23
EARTH

"We're DSL Reports and we hate AT&T"

I've had a great experience. They have by far the best retail presence, the corporate store retail people can fix about anything right there, they have the fastest iPhone, and they have the best network in eastern CT. The only bad experience I had is that they wouldn't give me a free microcell, even though our coverage is sh*t.


pcdebb
RIP lil hurricane
Premium
join:2000-12-03
Brandon, FL
kudos:5
Reviews:
·Bright House Net..
reply to ilikeme

Re: No problems with AT&T here

Interesting. I previously stayed away from AT&T at all costs because of what others said. I've only had them a short time, but it's been pretty much flawless. My T-Mobile service was horrible at best.
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ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1
Reviews:
·Vonage
reply to QLR

Re: I guess perception isn't reality

said by QLR:

On the other hand, in Atlanta, I have seen so many AT&T bashers... I was amazed by all the bashing. Folks I know tended to go to Verizon or Sprint.

I would have thought Atlanta would be one of their best areas since thats where At&t Mobility HQ is lol.