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Comments on news posted 2012-02-08 08:13:01: AT&T technician Andrel Reid has only been on the job six months installing AT&T's U-Verse service, but those six months have already been immensely eventful. ..


voipnpots

join:2011-10-13
USA

Comcast should do the same...

AT&T has much better customer support in general than Comcast.

Here's an analogy:

AT&T is to Disney, as Comcast is to Universal.

AT&T and Disney both cater and focus on the customer more, but fail to provide cutting-edge services.

Comcast and Universal are more "F U", but provide better services and are more of a thrill.


Simba7
I Void Warranties

join:2003-03-24
Billings, MT

1 recommendation

BZ to the tech

Awesome job, man! Glad some techs are CPR certified just in case they are in that situation.


FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by Simba7:

Awesome job, man! Glad some techs are CPR certified just in case they are in that situation.

I am sure the families of those they have helped appreciate these CPR trained techs.

Austinloop

join:2001-08-19
Austin, TX
kudos:1
reply to Simba7
Prior to my retiring from AT&T, the policy was that all would have 1st aid training, which includes CPR.

Madtown
Premium
join:2008-04-26
Madera, CA

At my job.......

...........if we do any good deed, we get written up, as doing something good for others is a mortal sin. Luckily ATT isn't like that, or that tech dodge a bullet, which I think is more likely the case.

moonpuppy

join:2000-08-21
Glen Burnie, MD
said by Madtown:

...........if we do any good deed, we get written up, as doing something good for others is a mortal sin. Luckily ATT isn't like that, or that tech dodge a bullet, which I think is more likely the case.

Yeah, that tech should be fired or at least docked pay for wasting company time. (insert sarcasm here.)


krazyboi
Premium
join:2008-06-27
Mckinney, TX
kudos:1

awesome!

nice to see the training being put to use!!

c4junk
Premium
join:2004-05-08
Orlando, FL
reply to moonpuppy

Re: At my job.......

Good job! He may get the Golden Vale award (if they still have it) and he will hence forth be bullet proof at ATT, not a bad place to be for a new guy.


silentlooker
Premium
join:2009-11-01

1 recommendation

Tech needs to be fired

This tech job is to install U-Verse and not to perform CPR. He clearly wasn't doing his job and for that should be fire.

BiggA

join:2005-11-23
EARTH

This is what it takes

For Karl to say something positive about AT&T? Saving a baby?


mob
On the next level..
Premium
join:2000-10-07

I wonder what the bill will be...

I'm sure ma hell will find a way to bill the customer for this...


not

@comcast.net

Could have gone the other way too...

Of course, had it gone terribly wrong, he'd be on trial now for manslaughter or something of the sorts.

etaadmin

join:2002-01-17
Dallas, TX
kudos:1

Uverse caused the problem

... if only he could perform CPR on uverse, att can't even get a simple gateway upgrade to slightly higher profiles.

Probably the baby 'chocked' and subsequently 'passed out' just by watching att's uverse horrible HD picture quality

I tell ya' uverse is a killer

elray

join:2000-12-16
Santa Monica, CA

CPR pays PR dividends

But AT&T really wanted to make a statement, they'd put an AED on every truck.

CPR alone, itself isn't much of a game-changer.


battleop

join:2005-09-28
00000

Wow...

"While some techs (particularly among Comcast subcontractors) find themselves in the news for all the wrong reasons, others often act heroically. The CPR training given to many installers has saved more than a few lives over the years, and hopefully never gets cut for the sake of quarterly earnings."

What does any of this have to do with the story at hand? Nothing, absolutely nothing. I'm amazed at the effort Karl puts into hating AT&T and Comcast. When they screw up they deserve to be beat up but when something good comes out of AT&T or Comcast they still get beat up by Karl.


MichaelEvans

@nor-consult.com
reply to voipnpots

Re: Comcast should do the same...

You've done it wrong:

AT&T is to Comcast as Disney is to Universal.

That is, Apples to apples, and oranges to oranges; now you've compared the properties of the fruit (instead of somehow saying apple and orange are both sweet while apple and orange are both sour).


XBL2009
------

join:2001-01-03
Chicago, IL

Too Bad

Too bad the U-verse will be choking as well.


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
reply to not

Re: Could have gone the other way too...

Except Michigan's Good Samaritan laws would shield him from a lawsuit except for gross misconduct.


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
reply to elray

Re: CPR pays PR dividends

said by elray:

But AT&T really wanted to make a statement, they'd put an AED on every truck.

CPR alone, itself isn't much of a game-changer.

I'm not sure Christine Duffy or her daughter (when she's old enough) would agree with your assessment that CPR isn't a game-changer.

And actually, in this case, CPR and an AED would have done nothing to save the baby. An AED wouldn't even charge and fire if the person still has a heart beat, which the baby did. And CPR wasn't necessary since the heart was still beating as well. Rescue breathing would be necessary if the person wasn't breathing but had a heart beat. What this baby needed was the infant Heimlich Maneuver, which the tech administered.

Hellrazor
Bah Humbug

join:2002-02-02
Abyss, PA

More like..

The poor kid saw the total on the bill and nearly choked too death.

Crookshanks

join:2008-02-04
Binghamton, NY
reply to cdru

Re: CPR pays PR dividends

said by cdru:

An AED wouldn't even charge and fire if the person still has a heart beat, which the baby did.

Who told you that? An AED will fire in cases of tachycardia and fibrillation. That's the whole point of an AED. If you learned otherwise you should fire the person doing first aid training for your company. From Wikipedia, emphasis mine:

An automated external defibrillator is used in cases of life threatening cardiac arrhythmias which lead to cardiac arrest. The rhythms that the device will treat are usually limited to:

1. Pulseless Ventricular tachycardia (shortened to VT or V-Tach)[1]
2. Ventricular fibrillation (shortened to VF or V-Fib)

In each of these two types of shockable cardiac arrhythmia, the heart is active, but in a life-threatening, dysfunctional pattern. In ventricular tachycardia, the heart beats too fast to effectively pump blood. Ultimately, ventricular tachycardia leads to ventricular fibrillation. In ventricular fibrillation, the electrical activity of the heart becomes chaotic, preventing the ventricle from effectively pumping blood. The fibrillation in the heart decreases over time, and will eventually reach asystole.

decifal

join:2007-03-10
Bon Aqua, TN
kudos:1
reply to moonpuppy

Re: At my job.......

Sad thing is, when it comes to the numbers department, thats how it will be looked at.. "We are not paying you to be a hero!"

That being said, good job tech! May fortune rain upon you!.. Or at least a special thank you from a single mom :-}


Fronkman
An Apple a day keeps the doctor away
Premium
join:2003-06-23
Saint Louis, MO
reply to Crookshanks

Re: CPR pays PR dividends

said by Crookshanks:

said by cdru:

An AED wouldn't even charge and fire if the person still has a heart beat, which the baby did.

Who told you that? An AED will fire in cases of tachycardia and fibrillation. That's the whole point of an AED. If you learned otherwise you should fire the person doing first aid training for your company. From Wikipedia, emphasis mine:

except it was a baby.

almost all significant issues in emergency pediatric care are related to airway/breathing problems. fix those and everything else will recover. babies don't have VT/VF, an AED will not do them any good.

in fact, the NRP (neonatal resuscitation program) guidelines, which govern resuscitation of newborn infants states that you must make great effort to provide adequate ventilation before beginning chest compressions or giving epinephrine.

(from someone certified in BLS, ACLS, ATLS and NRP)
--
Everyone should own a Mac! Go Bucks!


Nuckfuts
Premium
join:2003-10-18
Joliet, IL
reply to Hellrazor

Re: More like..

He saw how crappy the HD was....

elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink
reply to cdru

Re: CPR pays PR dividends

said by cdru:

said by elray:

But AT&T really wanted to make a statement, they'd put an AED on every truck.

CPR alone, itself isn't much of a game-changer.

I'm not sure Christine Duffy or her daughter (when she's old enough) would agree with your assessment that CPR isn't a game-changer.

Indeed, in this particular case, it is the CPR *training* which paid off.
Who said otherwise?


joako
Premium
join:2000-09-07
/dev/null
kudos:6
reply to voipnpots

Re: Comcast should do the same...

Comcast IS Universal.
--
PRescott7-2097


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
reply to Crookshanks

Re: CPR pays PR dividends

said by Crookshanks:

Who told you that? An AED will fire in cases of tachycardia and fibrillation. That's the whole point of an AED. If you learned otherwise you should fire the person doing first aid training for your company. From Wikipedia, emphasis mine:

In both cases, the person almost guaranteed to be unconscious before the AED would fire. A baby who is choking is not unconscious. A baby who requires a few thrusts on the back and then is smiling and laughing a few moments later is not unconscious. One of the first things that we've been instructed every time that I've been certified with CPR and AED is to check to see if the person is conscious and if they are, just monitor the situation and not start compressing, breathing, and shocking.

I oversimplified it when I said if the patient has a heartbeat, but I'll stand by what I originally wrote when it isn't taken out of context. CPR and an AED wasn't necessary, and in this case wouldn't have done anything.


SmokChsr
Who let the magic smoke out?
Premium
join:2006-03-17
Saint Augustine, FL
reply to Crookshanks
said by Crookshanks:

Who told you that? An AED will fire in cases of tachycardia and fibrillation. That's the whole point of an AED. If you learned otherwise you should fire the person doing first aid training for your company.

Umm.. I think there may be a difference in terminology, otherwise perhaps you need to go back to first aid training.

An AED should not shock (or be requested to shock) if a pulse is present. Most people refer to a heart beat as when you can feel a pulse. Pulse less Vtach and VFib are not really considered heartbeats. If you listen to either of those rhythms with a stethoscope you will not hear a thump thump, nor will you feel a pulse.

Now since electrically VTach (with a pulse) and Pulse-less VTach will look the same to the AED, you can possibly shock a Vtach patient, even though you are not supposed to. The AED will tell you to "Check for Pulse" if you feel one and follow instructions, it will not shock. You would have to tell the AED there was no pulse before it will shock.

Some AED's do have a medical override which no one below a Paramedic should even think about using.

PS, Florida Paramedic.


silentlooker
Premium
join:2009-11-01
reply to Madtown

Re: At my job.......

said by Madtown:

...........if we do any good deed, we get written up, as doing something good for others is a mortal sin. Luckily ATT isn't like that, or that tech dodge a bullet, which I think is more likely the case.

You supposed to be working on employer clock and not playing a hero. Play here on your clock when you're free to do anything you like.